HP ProBook x360 User Guide

HP ProBook x360 Manual

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  • HP ProBook x360 | User Guide - Page 1
    User Guide
  • HP ProBook x360 | User Guide - Page 2
    over time for updates. See http://www.microsoft.com. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
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    iv Safety warning notice
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    a wireless network ...21 Using the wireless controls ...21 Wireless button ...21 Operating system controls 21 Connecting to a WLAN ...22 Using HP Mobile Broadband (select products only 22 Using GPS (select products only) ...23 Using Bluetooth wireless devices (select products only 23 Connecting
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    Using HP MAC Address Pass Through to identify your computer on a network (select products only 26 Customizing MAC Address Pass Through 26 4 Navigating the screen ...27 Using
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    charge ...40 Finding battery information in HP Support Assistant (select products only 41 Conserving Automatic DriveLock password 49 Selecting manual DriveLock 49 Setting a DriveLock ...53 Using HP Client Security (select products only 53 Using HP Device as a Service (select products only
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    58 9 Backing up, restoring, and recovering ...59 Backing up information and creating recovery media 59 Using Windows tools ...59 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 59 Restoring and recovery ...60 Restoring, resetting, and refreshing using
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    74 Finding the best assistive technology 75 Assessing your needs ...75 Accessibility for HP products 75 Standards and legislation ...76 Standards ...76 Mandate 376 - EN 77 Organizations ...77 Educational institutions ...77 Other disability resources ...77 HP links ...77 Contacting support ...78 ix
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    Index ...79 x
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    59. ● Access HP Support Assistant app-For quick online support, open the HP Support Assistant app (select products only). HP Support Assistant optimizes computer performance and resolves problems using the latest software updates, diagnostic tools, and guided assistance. Type support in the taskbar
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    features HP support ● Online chat with an HP technician For HP support, go to http://www.hp.com/support, and ● Support telephone numbers follow the instructions to find your product. ● Replacement parts videos (select products only) ‒ or - ● Maintenance and service guides Type support in
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    2 Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the
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    . Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal Environmental Notices. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. NOTE: When a
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    Table 2-1 Right-side components and their descriptions (continued) Component Description Connects a DisplayPort device that has a USB Type-C connector, providing display output. (6) Battery light When AC power is connected: ● White: The battery charge is greater than 90 percent. ● Amber: The
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    cable is designed to act as a deterrent, but it might not prevent the computer from being mishandled or stolen. (2) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices, even when the computer is off. (3) Vent Enables
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    Display Table 2-3 Display components and their descriptions Component Description (1) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Internal microphones Record sound. (3) Camera light(s) On: One or
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    Table 2-3 Display components and their descriptions (continued) Component Description To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. 8 Chapter 2 Components
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    Keyboard area Touchpad Touchpad settings To adjust touchpad settings and gestures, or to turn off the touchpad: 1. Type touchpad settings in the taskbar search box, and then press enter. 2. Choose a setting. To turn on the touchpad: 1. Type touchpad settings in the taskbar search box, and then press
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    Lights Table 2-5 Lights and their descriptions Component (1) Caps lock light (2) Mute light (3) Microphone mute light (4) Power light (5) Fn lock light Description On: Caps lock is on, which switches the key input to all capital letters. ● On: Computer sound is off. ● Off: Computer
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    computer, or on the top cover below the keyboard. IMPORTANT: To verify that your computer supports fingerprint reader sign-in, type Sign-in options in the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option, then your notebook does not include
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    Table 2-6 Button, speakers and fingerprint reader and their descriptions (continued) Component Description ▲ Right-click the Power meter icon and then select Power Options. (3) Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon. ▲
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    Special keys Table 2-7 Special keys and their descriptions Component (1) esc key (2) fn key (3) Windows key (4) Action keys (5) Power button Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in
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    Table 2-7 Special keys and their descriptions (continued) Component Description ▲ Right-click the Power meter icon Power Options. and then select 14 Chapter 2 Components
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    Action keys Action keys perform specific functions and vary by computer. To determine which keys are on your computer, look at the icons on your keyboard and match them to the descriptions in this table. ▲ To use an action key, press and hold the key. NOTE: On some products, you must press the fn
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    Table 2-8 Action keys and their descriptions (continued) Icon Description Mutes the microphone. Opens the "How to get help in Windows 10" webpage. Mutes or restores speaker sound. Turns the wireless feature on or off. NOTE: A wireless network must be set up before a wireless connection is
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    Hot keys (select products only) A hot key is the combination of the fn key and another key. To use a hot key: ▲ Press the fn key, and then press one of the keys listed in the following table. Table 2-9 Hot keys and their descriptions Key Description C Turns on scroll lock. E Turns on the
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    Bottom Table 2-10 Bottom components and their descriptions Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during
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    might need when you troubleshoot system problems or travel internationally with the support. Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Table 2-11 Service label components Component (1) HP
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    Table 2-12 Service label components (continued) Component (3) Serial number (4) Warranty period ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification label(s)-Provide(s) information about optional wireless devices
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    communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module (select products only)-A wireless wide area network ( or network, connect to a network, and diagnose and repair network problems. To use operating system controls: 1. Type control panel in the taskbar
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    allows you to manually search for and connect to a network or to create a new network connection. 3. Follow the on-screen instructions to complete the Using HP Mobile Broadband (select products only) Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your
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    HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP device that you are adding, follow the on-screen instructions to verify that the code on your device matches one device to another. With NFC and supported apps, you can share websites, transfer contact
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    the other NFC device, see your device instructions. 3. Follow any on-screen instructions to continue. Connecting to a wired network want to connect to an existing network at your office. NOTE: A feature called HP LAN-Wireless Protection might be enabled on your computer. It closes your wireless (
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    the computer is connected directly to a LAN. Turning on and customizing HP LAN-Wireless Protection 1. Start Computer Setup (BIOS). ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and before the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards
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    Customizing MAC Address Pass Through 1. Start Computer Setup (BIOS). ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards: ▲ Turn on or restart the tablet, and then quickly hold down the
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    4 Navigating the screen Depending on your computer model, you can navigate the computer screen using one or more of the following methods: ● Use touch gestures directly on the computer screen. ● Use touch gestures on the touchpad. ● Use an optional mouse or keyboard (purchased separately). ● Use an
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    Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. ● Zoom out by placing two fingers apart on the touchpad zone or touch screen and then moving your fingers together. ● Zoom in by placing two fingers together on the touchpad zone or touch screen and then moving
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    Three-finger tap (touchpad and precision touchpad) By default, the three-finger tap opens Cortana, a voice-activated virtual assistant. Tap three fingers on the touchpad zone to perform the gesture. To change the function of this gesture on a precision touchpad, select Start, select Settings, select
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    Three-finger swipe (touchpad and precision touchpad) By default, the three-finger swipe switches between open apps and the desktop. ● Swipe 3 fingers away from you to see all open windows. ● Swipe 3 fingers toward you to show the desktop. ● Swipe 3 fingers left or right to switch between open
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    One-finger slide (touch screen) Use the one-finger slide to pan or scroll through lists and pages, or to move an object. ● To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. ● To move an object, press and hold your finger on an object, and then
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    To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the computer, see Setting up Notices. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. You can connect
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    . To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. Headphones combined with cable. Follow the device manufacturer's instructions. For information about using your video features, refer to HP Support Assistant. Connecting a DisplayPort device
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    HDMI cable, purchased separately. To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions: 1. Connect one end of the HDMI cable to the HDMI port on the computer. 34 Chapter 5 Entertainment features
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    select System. Under Display, select the appropriate resolution, and then select Keep changes. Setting up HDMI audio HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following these steps
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    computer. IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information about using your USB Type-C features, refer to HP Support Assistant. 36 Chapter 5 Entertainment features
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    Connecting devices to a USB Type-C port (select products only) NOTE: To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased separately. 1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer. 2. Connect the other end of the cable to the
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    unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the . You can also initiate Sleep manually. Depending on your computer model, the Sleep state might also support Modern Standby mode. This mode
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    IMPORTANT: If you have set a password to be required on exiting Sleep, you must enter your Windows password before your work returns to the screen. Initiating and exiting Hibernation (select products only) You can enable user-initiated Hibernation and change other power settings and timeouts using
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    50%, the battery will charge to 50% of full capacity in no more than 30 to 45 minutes, depending on your computer model. To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to external power. Displaying battery charge To view the
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    the question mark icon in the taskbar. 2. Select Troubleshooting and fixes, and then in the Diagnostics section, select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support. HP Support Assistant provides the following tools and information about the
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    no longer holding a charge, run HP Battery Check in the HP Support Assistant app (select products only). 1. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Select the question mark icon in the taskbar. 2. Select Troubleshooting and fixes, and then in the
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    ● When running Disk Defragmenter on computers with internal hard drives ● When performing a backup or recovery When you connect the computer to external power: ● The battery begins to charge. ● The Power icon changes appearance. When you disconnect external power: ● The computer switches to
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    on your computer. NOTE: Your computer supports Computrace, which is an online security-based tracking and recovery service available in select regions. If the to http://www.hp.com. Table 7-1 Security solutions Computer risk Security feature Unauthorized use of the computer ● HP Client Security
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    for any other application or website. ● Use the Password Manager feature of HP Client Security to store your user names and passwords for your websites and or a Windows user password, type support in the taskbar search box, and then select the HP Support Assistant app. Setting passwords in Computer
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    Setting a new BIOS administrator password 1. Start Computer Setup. ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards: ▲ Turn off the tablet. Press the power button in combination with
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    . Deleting a BIOS administrator password 1. Start Computer Setup. ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards: ▲ Turn off the tablet. Press the power button in combination with
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    on page 48. ● Set DriveLock Master Password-See Selecting manual DriveLock on page 49. ● Enable DriveLock-See Enabling DriveLock and keyboards: 1. Turn off the computer. 2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards: 1. Turn
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    away from your computer. If you forget both DriveLock passwords, the hard drive will be permanently locked and can no longer be used. To manually apply DriveLock protection to an internal hard drive, you must set a master password, and DriveLock must be enabled in Computer Setup. Note the following
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    1. Turn off the computer. 2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards: press enter. 5. Carefully read the warning. 6. Follow the on-screen instructions to set a DriveLock user password and enable DriveLock. 7. To save your
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    off the computer. 2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without 4. Select Disable DriveLock, and then press enter. 5. Follow the on-screen instructions to disable DriveLock. 6. To save your changes and exit Computer Setup, select
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    Select Get Started, and then follow the on-screen instructions to enroll your fingerprint or facial ID and set up viruses, destroy them, and, in most cases, repair any damage that they cause. information about computer viruses, access the HP Support Assistant. Using firewall software Firewalls are
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    temporarily resolve the problem, disable the instructions. Using HP Client Security (select products only) HP Client Security software is preinstalled on your computer. You can access this software through the HP HP Client Security software Help. Using HP Device as a Service (select products only) HP
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    Security software Help. After you enroll your fingerprints in Credential Manager, you can use HP Client Security's Password Manager to store and fill in your user names and passwords in supported websites and applications. Locating the fingerprint reader The fingerprint reader is a small metallic
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    run Disk Cleanup: 1. Type disk in the taskbar search box, and then select Disk Cleanup. 2. Follow the on-screen instructions. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions
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    instructions: 1. Type support in the taskbar search box, and then select the HP Support HP Easy Clean tile. 2. Now that your devices are disabled for a short period, use germicidal wipes to safely disinfect all exposed surfaces of your computer, including the keyboard, display, touchpad, and case
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    surface is dry: a. Connect AC power. b. Connect all powered external devices. c. Turn on the computer. Removing dirt and debris from non-HP Easy Clean computers If HP Easy Clean is not preinstalled on your computer, follow these steps: 1. Turn off the computer to prevent electric shock or damage to
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    ● Clean the wood with a dry, static-free microfiber cloth or chamois. ● Avoid cleaning products containing substances such as ammonia, chlorine, acetone, turpentine, or other mineral spirits. ● Do not expose the wood to sun or moisture for long periods of time. ● If the wood becomes wet, dry it by
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    Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: ▲ Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that matches the type of computer
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    : If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ▲ Insert the HP Recovery media, and then restart the computer. Changing the
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    of the operating system ● Platform-specific device drivers ● Software applications, in the case of a custom image To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. Restoring and recovery 61
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    Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Navigating and selecting in main Computer Setup screen, press esc, and then follow the on-screen instructions. To exit Computer Setup, choose one of the following methods: ● To
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    in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: Using Computer Setup
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    Device Options menu: ● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu. 2. Select a boot device, press enter, and then follow the on-screen instructions. TPM BIOS settings (select products only) IMPORTANT: Before enabling Trusted Platform
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    most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. Using HP Sure Start (select
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    displayed. Select the link and follow the on-screen instructions. ● Instructions for calling support are displayed. Follow those instructions. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. ● You must use
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    Go to http://www.hp.com/support. 2. Select Get software and drivers, select your type of product, and then enter the product name or number in the search box that is displayed. 3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the specific Windows
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    scan the Failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your Failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact support, and provide the Failure ID code. NOTE: To start diagnostics on
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    products only) to a USB flash drive: 1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for
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    the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer these steps: 1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. 2. Select Advanced, and
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    can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within one or more of the following specifications. The voltage and current for
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    Operating environment Table 12-2 Operating environment specifications Factor Metric Temperature Operating (writing to optical disc) 5°C to 35°C Nonoperating -20°C to 60°C Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized)
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    IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. ● Keep components in their electrostatic-safe containers until
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    establishes seven key objectives to guide HP actions. All HP managers and employees are expected to support these objectives and their implementation in Support internal and external research and development that improves assistive technology relevant to HP products and services. ● Support and
  • HP ProBook x360 | User Guide - Page 85
    to participate with other organizations to advance the field of accessibility. This commitment supports HP's accessibility goal of designing, producing, and marketing products and services that people with disabilities can effectively use. IAAP will make the profession strong by globally connecting
  • HP ProBook x360 | User Guide - Page 86
    for public procurement of ICT products. The standard specifies the functional accessibility requirements applicable to ICT products and services, together with a description of the test procedures and evaluation methodology for each accessibility requirement. Web Content Accessibility Guidelines
  • HP ProBook x360 | User Guide - Page 87
    list. These organizations are provided for informational purposes only. HP assumes no responsibility for information or contacts you encounter on the Accommodation Network ● Microsoft Enable HP links Our contact webform HP comfort and safety guide HP public sector sales Useful accessibility
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    through Friday, 6 a.m. to 9 p.m. Mountain Time. ● Customers with other disabilities or age-related limitations who have questions about technical support or accessibility of HP products, choose one of the following options: - Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time
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    62 starting 62 computer setup 62 connecting to a WLAN 22 connector, power 5 corporate WLAN connection 22 critical battery level 41 customer support, accessibility 78 D data transfer 36 Disk Cleanup software 55 Disk Defragmenter software 55 display components 7 DisplayPort, identifying USB Type- C4
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    query 17 scroll lock 17 using 17 HP 3D DriveGuard 55 HP Assistive Policy 74 HP Client Security 53 HP Device as a Service (HP DaaS) 53 HP Easy Clean using 56 HP Fast Charge 40 HP LAN-Wireless Protection 25 HP MAC Address Pass Through 26 HP PC Hardware Diagnostics UEFI downloading 68 starting
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    security cable slot, identifying 6 serial number, computer 19 service labels, locating 19 setup utility navigating and selecting 62 restoring unresponsive system 39 updating programs and drivers 56 USB SuperSpeed port with HP Sleep and Charge, identifying 6 USB SuperSpeed port, identifying 4 USB
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    wireless network (WLAN) connecting 22 corporate WLAN connection 22 functional range 22 public WLAN connection 22 WLAN antennas, identifying 7 WLAN device 20 WLAN label 20 WWAN device 21, 22 82 Index
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User Guide