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HP ProDesk 400 G7 Maintenance and Service Guide - Page 133

HP PC Hardware Diagnostics Windows

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Index A access panel illustrated 5 locked 51 removal and replacement 21 Advanced menu, Computer Setup 83 audible codes 95 audio problems 59 B backup, creating 109 backups 109, 110 battery disposal 11, 18, 19 battery replacement 43 beep codes 95 blinking lights 95 boot order, changing 112 booting options Full Boot 91 Quick Boot 91 C cable management 11, 19, 20 cable pinouts, SATA data 11, 19 cables 9 changing a Power-On password 99 changing a Setup password 99 cleaning computer 11, 16 mouse 11, 16, 17 safety precautions 11, 16 CMOS clearing and resetting 99 components front panel 1 rear panel 2 computer cleaning 11, 16 Computer Setup access problem 51 Advanced menu 83 Main menu 76 Security menu 79 Computer Setup Utility 75 country power cord set requirements 121 Customer Support 49 D deleting a Power-On password 100 deleting a Setup password 100 drive cage removal and replacement 29 E electrostatic discharge (ESD) 11, 12 preventing damage 11, 12, 13 error codes 91, 95 error messages 91 expansion card illustrated 5 removal 28 F F10 Setup 75 access problem 51 fan shroud illustrated 5 removal and replacement 38 flash drive problems 71 front bezel illustrated 5 removal and replacement 23 front panel components 1 G general problems 51 grounding methods 11, 12, 13 H hard drive illustrated 5 installation 30 proper handling 11, 18 removal 30 SATA characteristics 11, 19 hard drive problems 57 hard drives 8 hardware installation problems 64 heat sink removal and replacement 39 heat sink with fan illustrated 5 helpful hints 50 hood sensor illustrated 5 hood sensor module removal and replacement 24 HP PC Hardware Diagnostics UEFI downloading 106 starting 105 using 105 HP PC Hardware Diagnostics Windows accessing 103 downloading 104 installing 104 using 102 HP Recovery media recovery 111 HP Sure Recover 112 HP Sure Start 113, 119 I illustrated parts catalog 5 ENWW Index 125

Section	Page
Product features	9
Standard configuration features	9
Front panel components	9
Rear panel components	10
Serial number location	11
Illustrated parts catalog	13
Computer major components	13
Mass storage devices	16
Cables	17
Miscellaneous parts	18
Routine care, SATA drive guidelines, and disassembly preparation	19
Electrostatic discharge information	20
Generating static electricity	20
Preventing electrostatic damage to equipment	21
Personal grounding methods and equipment	21
Grounding the work area	21
Recommended materials and equipment	22
Operating guidelines	22
Routine care	24
General cleaning safety precautions	24
Cleaning the computer case	24
Cleaning the keyboard	24
Cleaning the monitor	25
Cleaning the mouse	25
Service considerations	26
Tools and software requirements	26
Screws	26
Cables and connectors	26
Hard drives	26
Lithium coin cell battery	27
SATA hard drives	27
Cable management	28
Removal and replacement procedures	29
Preparation for disassembly	29
Access panel	29
Optical drive	30
Front bezel	31
Hood sensor module	32
Memory modules (DIMMs)	33
Expansion card	36
Drive cage	37
Hard drive	38
Speaker	42
WLAN module	43
Solid-state drive	45
Fan shroud	46
Heat sink	47
Processor	48
Power supply	50
Battery	51
System board	54
Troubleshooting without diagnostics	57
Before you call for technical support	57
Helpful hints	58
Solving general problems	59
Cannot access the Computer Setup (F10) Utility when booting the computer	59
Computer appears locked up and will not turn off when the power button is pressed	59
Computer will not respond to keyboard or mouse	59
Computer date and time display is incorrect	59
There is no sound or sound volume is too low	60
Cannot remove computer cover or access panel	60
Poor performance	60
Computer powered off automatically and the power light blinks red four times and then white two time ...	61
System does not turn on and the lights on the front of the computer are not blinking	61
Solving power problems	63
Power supply shuts down intermittently	63
Computer turned off automatically, power light blinks red two times followed by a two-second pause, ...	63
Power light blinks red four times followed by a two-second pause and the computer beeps four times ( ...	63
Solving hard drive problems	65
Hard drive error occurs	65
Disk transaction problem	65
Drive not found (identified)	65
Nonsystem disk/NTLDR missing message	65
Computer will not boot from hard drive	66
Computer seems to be locked up	66
Solving audio problems	67
Sound cuts in and out	67
Sound does not come out of the speaker or headphones	67
Computer appears to be locked up while recording audio	67
Line-in jack is not functioning properly	68
Solving printer problems	69
Printer will not print	69
Printer will not turn on	69
Printer prints garbled information	69
Printer will not print	69
Solving keyboard and mouse problems	71
Keyboard commands and typing are not recognized by the computer	71
Mouse does not respond to movement or is too slow	71
Solving hardware installation problems	72
A new device is not recognized as part of the system	72
Computer will not start	72
Power light blinks red three times and then white two times	73
Solving network problems	74
Network driver does not detect network controller	74
Network status link light never blinks	74
Diagnostics reports a failure	74
Diagnostics passes, but the computer does not communicate with the network	75
Network controller stopped working when an expansion board was added to the computer	75
Network controller stops working without apparent cause	75
Cannot connect to network server when attempting remote system installation	75
System setup utility reports unprogrammed EEPROM	76
Solving memory problems	77
System will not boot or does not function properly after installing additional memory modules	77
Out of memory error	77
Memory count during POST is wrong	77
Insufficient memory error during operation.	78
Power light blinks red five times followed by a two-second pause and the computer beeps five times ( ...	78
Solving USB flash drive problems	79
USB flash drive is not seen as a drive letter in Windows	79
USB flash drive not found (identified)	79
System will not boot from USB flash drive	79
The computer boots to DOS after making a bootable flash drive	79
Solving internet access problems	80
Unable to connect to the internet	80
Cannot automatically launch internet programs	80
Solving software problems	81
Computer will not start up and the HP logo does not appear	81
“Illegal Operation has Occurred” error message is displayed	81
Computer Setup (F10) Utility	83
Using Computer Setup (F10) Utilities	83
Computer Setup—Main	84
Computer Setup—Security	87
Computer Setup—Advanced	91
POST error messages	99
POST numeric codes and text messages	99
Interpreting POST diagnostic front panel lights and audible codes	103
Password security and resetting CMOS	107
Changing a setup or power-on password	107
Deleting a setup or power-on password	108
Using HP PC Hardware Diagnostics	109
Using HP PC Hardware Diagnostics Windows (select products only)	110
Using an HP PC Hardware Diagnostics Windows hardware failure ID code	110
Accessing HP PC Hardware Diagnostics Windows	111
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support	111
Accessing HP PC Hardware Diagnostics Windows from Support Assistant	111
Downloading HP PC Hardware Diagnostics Windows	112
Downloading the latest HP PC Hardware Diagnostics Windows version from HP	112
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store	112
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	112
Installing HP PC Hardware Diagnostics Windows	112
Using HP PC Hardware Diagnostics UEFI	113
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code	113
Starting HP PC Hardware Diagnostics UEFI	113
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	114
Downloading the latest HP PC Hardware Diagnostics UEFI version	114
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	114
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	115
Downloading Remote HP PC Hardware Diagnostics UEFI	116
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	116
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	116
Customizing Remote HP PC Hardware Diagnostics UEFI settings	116
Backing up, restoring, and recovering	117
Backing up information and creating recovery media	118
Using Windows tools for backing up	118
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)	118
Restoring and recovering your system	119
Creating a system restore	119
Restoring and recovery methods	119
Recovering using HP Recovery media	119
Changing the computer boot order	120
Using HP Sure Recover (select products only)	120
Statement of memory volatility	121
Current BIOS steps	121
Nonvolatile memory usage	123
Questions and answers	125
Using HP Sure Start (select products only)	127
Power cord set requirements	129
General requirements	129
Japanese power cord requirements	129
Country-specific requirements	129
Specifications	131

Match case Limit results 1 per page

Index

access panel

illustrated

locked

removal and replacement

Advanced menu, Computer Setup

audible codes

audio problems

backup, creating

109

backups

109, 110

battery

disposal

11, 18, 19

battery replacement

beep codes

blinking lights

boot order, changing

112

booting options

Full Boot

Quick Boot

cable management

11, 19, 20

cable pinouts, SATA data

11, 19

cables

changing a Power-On password

changing a Setup password

cleaning

computer

11, 16

mouse

11, 16, 17

safety precautions

11, 16

CMOS

clearing and resetting

components

front panel

rear panel

computer cleaning

11, 16

Computer Setup

access problem

Advanced menu

Main menu

Security menu

Computer Setup Utility

country power cord set

requirements

121

Customer Support

deleting a Power-On password

100

deleting a Setup password

100

drive cage

removal and replacement

electrostatic discharge (ESD)

11, 12

preventing damage

11, 12, 13

error

codes

91, 95

error messages

expansion card

illustrated

removal

F10 Setup

access problem

fan shroud

illustrated

removal and replacement

ﬂash drive problems

front bezel

illustrated

removal and replacement

front panel components

general problems

grounding methods

11, 12, 13

hard drive

illustrated

installation

proper handling

11, 18

removal

SATA characteristics

11, 19

hard drive problems

hard drives

hardware installation problems

heat sink

removal and replacement

heat sink with fan

illustrated

helpful hints

hood sensor

illustrated

hood sensor module

removal and replacement

HP PC Hardware Diagnostics UEFI

downloading

106

starting

105

using

105

HP PC Hardware Diagnostics Windows

accessing

103

downloading

104

installing

104

using

102

HP Recovery media

recovery

111

HP Sure Recover

112

HP Sure Start

113, 119

illustrated parts catalog

ENWW

Index

125