HP ProDesk 490 G3 Micro Maintenance and Service Guide - Page 137

System Recovery, System Recovery when Windows is responding

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1. Close all open programs. 2. Click the Start button, right-click Computer, and then click Properties. 3. Click System protection, System Restore, click Next, and then follow the on-screen instructions. System Recovery WARNING! This procedure will delete all user information. To prevent loss of information, be sure to back up all user information so you can restore it after recovery. System Recovery completely erases and reformats the hard disk drive, deleting all data files that you have created, and then reinstalls the operating system, programs, and drivers. However, you must reinstall any software that was not installed on the computer at the factory. This includes software that came on media included in the computer accessory box, and any software programs you installed after purchase. Any personal files must be restored from backups you made. If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set from support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. NOTE: Always use the System Restore procedure before you use the System Recovery program. See System Restore on page 128. You must choose one of the following methods to perform a System Recovery: ● Recovery image - Run System Recovery from a recovery image stored on your hard disk drive. The recovery image is a file that contains a copy of the original factory-shipped software. To perform a System Recovery from a recovery image, see System Recovery when Windows is responding on page 129 or System Recovery when Windows is not responding on page 130. ● Recovery media - Run System Recovery from recovery media that you have created from files stored on your hard disk drive or purchased separately. See System Recovery using recovery media (select models only) on page 130. System Recovery when Windows is responding CAUTION: System Recovery deletes all data and programs you created or installed. Before you begin, back up any important data to a CD or DVD or to a USB flash drive. NOTE: In some cases, you must use recovery media for this procedure. If you have not already created this media, follow the instructions in Creating recovery media on page 126. If the computer is working and Windows 7 is responding, use these steps to perform a System Recovery: 1. Turn off the computer. 2. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse. 3. Turn on the computer. 4. When Windows has loaded, click the Start button, and then click All Programs. ● If Security and Protection is listed, continue with step 5. ● If Productivity and Tools is listed, follow the steps in System Recovery when Windows is not responding on page 130. 5. Click Security and Protection, click Recovery Manager, and then click Recovery Manager. If prompted, click Yes to allow the program to continue. Backing up, restoring, and recovering in Windows 7 129

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1.
Close all open programs.
2.
Click the
Start
button, right-click
Computer
, and then click
Properties
.
3.
Click
System protection
,
System Restore
, click
Next
, and then follow the on-screen instructions.
System Recovery
WARNING!
This procedure will delete all user information. To prevent loss of information, be sure to back up
all user information so you can restore it after recovery.
System Recovery completely erases and reformats the hard disk drive, deleting all data
files
that you have
created, and then reinstalls the operating system, programs, and drivers. However, you must reinstall any
software that was not installed on the computer at the factory. This includes software that came on media
included in the computer accessory box, and any software programs you installed after purchase. Any
personal
files
must be restored from backups you made.
If you were not able to create system recovery DVDs or USB
flash
drive, you can order a recovery disc set from
support. Go to
support
, select your country or region, and follow the on-screen
instructions.
NOTE:
Always use the System Restore procedure before you use the System Recovery program. See
System
Restore
on page
128
.
You must choose one of the following methods to perform a System Recovery:
●
Recovery image — Run System Recovery from a recovery image stored on your hard disk drive. The
recovery image is a
file
that contains a copy of the original factory-shipped software. To perform a
System Recovery from a recovery image, see
System Recovery when Windows is responding
on page
129
or
System Recovery when Windows is not responding
on page
130
.
●
Recovery media — Run System Recovery from recovery media that you have created from
files
stored
on your hard disk drive or purchased separately. See
System Recovery using recovery media (select
models only)
on page
130
.
System Recovery when Windows is responding
CAUTION:
System Recovery deletes all data and programs you created or installed. Before you begin, back
up any important data to a CD or DVD or to a USB
flash
drive.
NOTE:
In some cases, you must use recovery media for this procedure. If you have not already created this
media, follow the instructions in
Creating recovery media
on page
126
.
If the computer is working and Windows 7 is responding, use these steps to perform a System Recovery:
1.
Turn
off
the computer.
2.
Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse.
3.
Turn on the computer.
4.
When Windows has loaded, click the
Start
button, and then click
All Programs
.
●
If
Security and Protection
is listed, continue with step
5
.
●
If
Productivity and Tools
is listed, follow the steps in
System Recovery when Windows is not
responding
on page
130
.
5.
Click
Security and Protection
, click
Recovery Manager
, and then click
Recovery Manager
. If prompted,
click
Yes
to allow the program to continue.
Backing up, restoring, and recovering in Windows 7
129