HP ProLiant DL380 G3 with MSA1000 HP ProLiant Servers Troubleshooting Guide - Page 188

Operating system information you need

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Page 188 highlights

o Product name, model, and version o Company name • Specific hardware configuration: o Product name, model, and serial number o Number of processors and speed o Number of DIMMs and their size and speed o List of controllers and NICs o List of connected peripheral devices o List of any other optional HP or Compaq hardware o Network configuration • Specific software information: o Operating system information ("Operating system information you need" on page 188) o List of third-party, HP, and Compaq software installed o PCAnywhere information, if installed o Verification of latest drivers installed o Verification of latest ROM/BIOS o Verification of latest firmware on array controllers and drives • Results from attempts to clear NVRAM Operating system information you need Depending on the problem, you may be asked for certain pieces of information. Be prepared to access the information listed in the following sections, based on operating system used. Microsoft® operating systems Collect the following information: • Whether the operating system was factory installed • Operating system version number • A current copy of the following files: o WinMSD (Msinfo32.exe on Microsoft® Windows® 2000 systems) o Boot.ini o Memory.dmp o Event logs o Dr. Watson log (drwtsn32.log) if a user mode application, such as the Insight Agents, is having a problem o IRQ and I/O address information in text format • An updated Emergency Repair Diskette • If HP drivers are installed: o Version of the PSP used Contacting HP 188

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Contacting HP 188
o
Product name, model, and version
o
Company name
•
Specific hardware configuration:
o
Product name, model, and serial number
o
Number of processors and speed
o
Number of DIMMs and their size and speed
o
List of controllers and NICs
o
List of connected peripheral devices
o
List of any other optional HP or Compaq hardware
o
Network configuration
•
Specific software information:
o
Operating system information ("
Operating system information you need
" on page
188
)
o
List of third-party, HP, and Compaq software installed
o
PCAnywhere information, if installed
o
Verification of latest drivers installed
o
Verification of latest ROM/BIOS
o
Verification of latest firmware on array controllers and drives
•
Results from attempts to clear NVRAM
Operating system information you need
Depending on the problem, you may be asked for certain pieces of information. Be prepared to access the
information listed in the following sections, based on operating system used.
Microsoft® operating systems
Collect the following information:
•
Whether the operating system was factory installed
•
Operating system version number
•
A current copy of the following files:
o
WinMSD (Msinfo32.exe on Microsoft® Windows® 2000 systems)
o
Boot.ini
o
Memory.dmp
o
Event logs
o
Dr. Watson log (drwtsn32.log) if a user mode application, such as the Insight Agents, is having a
problem
o
IRQ and I/O address information in text format
•
An updated Emergency Repair Diskette
•
If HP drivers are installed:
o
Version of the PSP used