HP ProLiant DL380 Implementing Novell NetWare 6.5 on ProLiant servers integrat - Page 24

Issue 8 Issue 9 Installation of NetWare 6.5 SP5 Halts on HP ProLiant DL385 G2 Server While Loading IDECD.CDM Driver Description An installation of NetWare 6.5 SP5 on an HP ProLiant DL385 G2 server will halt while loading the Novell ATA/IDE CD/DVD Custom Device Module (IDECD.CDM) driver. The installation cannot proceed at this point and the server must be powered down. This occurs because the Novell ATA/IDE/ATAPI/SATA Host Adapter Module (IDEATA.HAM) does not support the Broadcom/Serverworks HT-1000 chipset in the server and therefore cannot initialize the default DMA features. As a result, IDECD.CDM is unable to bind to the CD-ROM device, causing the installation to stop responding. NOTE: This has been documented by Novell in TID 3725177.2 Any ProLiant DL385 G2 server that is installing NetWare 6.5 SP5. Solution The installation issue has been corrected in an updated version of IDEATA.HAM, which is available in the Novell NetWare 6.5 Support Pack 5 Install Hangs While Loading IDECD.CDM advisory3. NOTE: The instructions for updating IDEATA.HAM during the installation are included in the referenced advisory. HP System Management Homepage (SMH) Does Not Display Physical Drive Information for Hard Drives Connected to HP 8 Internal Port SAS Host Bus Adapter with RAID Configured in an HP ProLiant ML570 G3 or ProLiant ML570 G4 Server Running NetWare 6.5 Description Physical drive information is not displayed on the HP System Management Homepage (SMH) for hard drives attached to an HP 8 Internal Port SAS Host Bus Adapter with RAID configured in an HP ProLiant ML570 G3 or ProLiant ML570 G4 server running NetWare 6.5. Version 7.60 (and earlier) of the HP Insight Management Storage Agents does not provide this information to the SMH (or similar software applications) because version 7.60 (and earlier) of the agents does not fully support this server configuration running NetWare 6.5. Therefore, all physical drive information is displayed as Unknown . Any HP ProLiant ML570 G3 or ProLiant ML570 G4 server running NetWare 6.5 and the HP Insight Management Storage Agents Version 7.60 (or earlier) and configured with an HP 8 Internal Port SAS Host Bus Adapter with RAID. Workaround As a workaround, physical drive information may also be obtained from the LSI Logic Configuration Utility, which is accessed by pressing the F8 key during Power-On Self-Test (POST). Solution The physical drive information for hard drives will be displayed in the SMH in a future version of the Storage Agents. When more information becomes available, this advisory will be updated. 2 TID 3725177 is available at www.novell.com/support/search.do?cmd=displayKC&docType=kc&externalId=3725177&sliceId=SAL_Public&d ialogID=1558374&stateId=1 0 1560022. 3 This advisory is available at www.novell.com/support/search.do?cmd=displayKC&docType=kc&externalId=3725177&sliceId=SAL_Public&d ialogID=1558374&stateId=1 0 1560022. 24