Home » HP Manuals » Servers » HP ProLiant DL388 » Manual Viewer

HP ProLiant DL388 HP ProLiant Servers Troubleshooting Guide - Page 121

Network Server Mode Active and No Keyboard Attached

Add to My Manuals
Save this manual to your list of manuals

Page 121 highlights

CAUTION: Before installing any processors, be sure to follow the guidelines provided in "Performing processor procedures in the troubleshooting process (on page 17)." Failure to follow the recommended guidelines can cause damage to the system board requiring replacement of the system board. To use the installed DIMMs, install a processor in the corresponding socket. Mismatched power supplies not supported Audible Beeps: 1 long, 1 short Possible Cause: The power supplies installed in the server are not supported in the current configuration. The server does not support installing more than one type of power supply. Action: Install supported power supplies in a supported configuration. For supported power supply configurations, see the server documentation on the HP website (http://www.hp.com/support). Mixed processor speeds detected. Please make sure that all processors are the same speed. - System Halted! Audible Beeps: 1 long, 1 short Description: Mixed processor speeds are not supported. Action: Refer to the server documentation for supported processors. Be sure that all installed processors are the same speed. Network Server Mode Active and No Keyboard Attached Audible Beeps: None Possible Cause: A keyboard is not connected. An error has not occurred, but a message is displayed to indicate the keyboard status. Action: No action is required. NMI - Button Pressed! Audible Beeps: None Possible Cause: The NMI button was pressed, initiating a memory dump for crash dump analysis. Action: Reboot the server. NMI - Undetermined Source Audible Beeps: None Possible Cause: An NMI event has occurred. Action: Reboot the server. Error messages 121

Section	Page
HP ProLiant ServersTroubleshooting Guide	1
Abstract	1
Notice	2
Contents	3
Introduction	8
What's new	8
Revision history	8
375445-xx9 (June 2010)	8
375445-xx8 (July 2009)	9
375445-xx7 (November 2008)	10
375445-xx6 (September 2007)	10
375445-xx5 (June 2006)	10
375445-xx4 (May 2006)	11
375445-xx3 (September 2005)	11
Getting started	12
HP ProLiant 100 Series Server troubleshooting information	12
How to use this guide	12
Pre-diagnostic steps	13
Important safety information	13
Symbols on equipment	13
Warnings and cautions	14
Electrostatic discharge	15
Preventing electrostatic discharge	15
Grounding methods to prevent electrostatic discharge	15
Symptom information	16
Prepare the server for diagnosis	16
Performing processor procedures in the troubleshooting process	17
Breaking the server down to the minimum hardware configuration	17
Common problem resolution	19
Loose connections	19
Service notifications	19
Firmware updates	19
DIMM handling guidelines	19
Hard drive guidelines	20
SAS and SATA hard drive guidelines	20
SCSI hard drive guidelines	20
Hard drive LED combinations	21
Hot-plug SCSI hard drive LED combinations	21
SAS and SATA hard drive LED combinations	21
Server updates with an HP Trusted Platform Module and BitLocker™ enabled	22
Diagnostic flowcharts	23
Troubleshooting flowcharts	23
Troubleshooting flowchart reference websites	23
Start diagnosis flowchart	25
General diagnosis flowchart	25
Power-on problems flowchart	27
Server power-on problems flowchart	27
p-Class server blade power-on problems flowchart	29
c-Class server blade power-on problems flowchart	29
POST problems flowchart	31
Server and p-Class server blade POST problems flowchart	32
c-Class server blade POST problems flowchart	33
Operating system boot problems flowchart	33
Server fault indications flowchart	35
Server and p-Class server blade fault indications flowchart	35
c-Class server blade fault indications flowchart	37
Hardware problems	38
Procedures for all ProLiant servers	38
Power problems	38
Power source problems	38
Power supply problems	38
UPS problems	39
UPS is not working properly	39
Low battery warning is displayed	39
One or more LEDs on the UPS is red	39
General hardware problems	40
Problems with new hardware	40
Unknown problem	41
Third-party device problems	41
Testing the device	41
Internal system problems	42
Battery pack problems	42
The battery stops charging or begins to swell	42
CD-ROM and DVD drive problems	42
System does not boot from the drive	42
Data read from the drive is inconsistent, or drive cannot read data	43
Drive is not detected	43
Diskette drive problems	43
Diskette drive light stays on	43
A problem has occurred with a diskette transaction	43
Diskette drive cannot read a diskette	43
Drive is not found	44
Non-system disk message is displayed	44
Diskette drive cannot write to a diskette	44
Drive problems (hard drives and solid state drives)	44
HP SIM reports a drive fault on a parallel SCSI hard drive managed by an HP Smart Array controller	44
The fault LED is illuminated on a parallel SCSI hard drive managed by an HP Smart Array controller	44
System completes POST but drive fails	45
No hard drives are recognized	45
Hard drive is not recognized by the server	45
A new hard drive is not recognized	46
Data is inaccessible	46
Server response time is slower than usual	46
SD card problems	46
System does not boot from the drive	46
USB drive key problems	47
System does not boot from the drive	47
Fan problems	47
General fan problems are occurring	47
Hot-plug fan problems are occurring	47
All fans in an HP BladeSystem c-Class enclosure are operating at a high speed	48
All fans in an HP ProLiant G6 server are not spinning or are not spinning at the same speed	48
HP Trusted Platform Module problems	48
Memory problems	49
General memory problems are occurring	49
Server is out of memory	49
Memory count error exists	49
Server fails to recognize existing memory	49
Server fails to recognize new memory	50
Server fails to boot, all DIMM LEDs illuminate amber, ....	50
PPM problems	51
Processor problems	51
Tape drive problems	52
Stuck tape issue	52
Read/write issue	52
Backup issue	52
Media issue	53
Graphics and video adapter problems	53
General graphics and video adapter problems are occurring	53
System open circuits and short circuits	54
External device problems	54
Video problems	54
Screen is blank for more than 60 seconds after you power up the server	54
Monitor does not function properly with energy saver features	55
Video colors are wrong	55
Slow-moving horizontal lines are displayed	55
Mouse and keyboard problems	55
Audio problems	56
Printer problems	56
Printer does not print	56
Printer output is garbled	56
Cable problems	56
Drive errors, retries, timeouts, and unwarranted drive failures when using an older Mini SAS cable	56
Local I/O cable problems	56
Modem problems	57
No dial tone exists	57
No response occurs when you type AT commands	57
AT commands are not visible	57
Data is displayed as garbled characters after the connection is established	57
Modem does not answer an incoming call	57
Modem does not connect to another modem	58
Modem disconnects while online	58
AT command initialization string is not working	58
Connection errors are occurring	58
You are unable to connect to an online subscription service	58
You are unable to connect at 56 Kbps	59
Network controller problems	59
Network controller is installed but not working	59
Network controller has stopped working	59
Network controller stopped working when an expansion board was added	60
Problems are occurring with the network interconnect blades	60
Expansion board problems	60
System requests recovery method during expansion board replacement	60
Software problems	61
Operating system problems and resolutions	61
Operating system problems	61
Operating system locks up	61
General protection fault occurs	61
Errors are displayed in the error log	62
Problems occur after the installation of a service pack	62
NetWare attempts to load MEGA4 XX.HAM or 120PCI.HAM during installation, and a RILOE II board is installed	62
During installation of Sun Solaris, the system locks up or a panic error occurs	62
Operating system issues with Intel® dual-core processors (Hyper-Threading enabled)	62
Operating system updates	62
Restoring to a backed-up version	63
When to Reconfigure or Reload Software	63
Linux operating systems	64
Application software problems	64
Software locks up	64
Errors occur after a software setting is changed	64
Errors occur after the system software is changed	64
Errors occur after an application is installed	64
ROM problems	65
Remote ROM flash problems	65
General remote ROM flash problems are occurring	65
Command-line syntax error	65
Access denied on target computer	65
Invalid or incorrect command-line parameters	65
Network connection fails on remote communication	65
Failure occurs during ROM flash	66
Target system is not supported	66
System requests recovery method during a firmware update	66
Boot problems	66
Server does not boot	66
Software tools and solutions	68
Configuration tools	68
SmartStart software	68
SmartStart Scripting Toolkit	68
HP ROM-Based Setup Utility	68
Using RBSU	69
Auto-configuration process	69
Boot options	70
BIOS Serial Console	70
Configuring AMP modes	70
Array Configuration Utility	71
Diagnostics tasks	71
Option ROM Configuration for Arrays	72
Re-entering the serial number and product ID	72
Management tools	73
Automatic Server Recovery	73
ROMPaq utility	73
Remote Insight Lights-Out Edition II	74
iLO and iLO 2 technology	74
Integrated Lights-Out 3 technology	74
Erase Utility	75
Redundant ROM support	75
Safety and security benefits	75
USB support	75
Diagnostic tools	76
HP Insight Diagnostics	76
Smart Array SCSI Diagnosis feature	76
HP Insight Diagnostics survey functionality	76
Integrated Management Log	77
Array diagnostic software	77
Remote support and analysis tools	77
HP Insight Remote Support software	77
Keeping the system current	78
Drivers	78
Version control	78
ProLiant Support Packs	79
Operating system version support	79
Firmware	79
HP Smart Update Manager	79
System Online ROM flash component utility	80
Subscriber's choice	80
Change control and proactive notification	80
Care Pack	81
Firmware maintenance	81
Types of ROM	81
System ROM	81
Redundant ROM support	81
Disaster recovery support	82
Automatic backup	82
Option ROMs	82
Verifying firmware versions	82
Updating firmware	83
ROMPaq utility diskette or USB drive key	83
System ROMPaq Firmware Upgrade Utility	84
HP Smart Update Manager deployment	84
Offline deployment	84
Online deployment	84
ROM Update Utility	85
Unsupported processor stepping with Intel® processors	85
Updating system ROM without removing the processor	86
Updating system ROM after removing the processor	86
Unsupported processor stepping with AMD processors	86
HP resources for troubleshooting	87
Online resources	87
HP Technical Support website	87
HP Guided Troubleshooting website	87
Server documentation	87
White papers	87
Service notifications, advisories, and notices	87
Subscription services	87
HP Care Pack Services	88
Product information resources	88
Additional product information	88
Registering the server	88
Overview of server features and installation instructions	88
Key features, option part numbers	88
Server and option specifications, symbols, installation warnings, and notices	88
Teardown procedures, part numbers, specifications	89
Technical topics	89
Product installation resources	89
Switch settings, LED functions, drive, memory, expansion board and processor installation instructions, and board layouts	89
External cabling information	89
Power capacity	89
Product configuration resources	89
Device driver information	89
DDR3 memory configuration	90
Operating System Version Support	90
Operating system installation and configuration information (for factory-installed operating systems)	90
Server configuration information	90
Installation and configuration information for the server setup software	90
Software installation and configuration of the server	90
iLO information	90
Management of the server	90
Installation and configuration information for the server management system	91
Fault tolerance, security, care and maintenance, configuration and setup	91
Error messages	92
ADU error messages	92
Introduction to ADU error messages	92
Accelerator Board not Detected	92
Accelerator Error Log	92
Accelerator Parity Read Errors: X	92
Accelerator Parity Write Errors: X	92
Accelerator Status: Cache was Automatically Configured During Last Controller Reset	93
Accelerator Status: Data in the Cache was Lost...	93
Accelerator Status: Dirty Data Detected has Reached Limit...	93
Accelerator Status: Dirty Data Detected...	93
Accelerator Status: Excessive ECC Errors Detected in at Least One Cache Line...	93
Accelerator Status: Excessive ECC Errors Detected in Multiple Cache Lines...	93
Accelerator Status: Obsolete Data Detected	94
Accelerator Status: Obsolete Data was Discarded	94
Accelerator Status: Obsolete Data was Flushed (Written) to Drives	94
Accelerator Status: Permanently Disabled	94
Accelerator Status: Possible Data Loss in Cache	94
Accelerator Status: Temporarily Disabled	94
Accelerator Status: Unrecognized Status	94
Accelerator Status: Valid Data Found at Reset	94
Accelerator Status: Warranty Alert	95
Adapter/NVRAM ID Mismatch	95
Array Accelerator Battery Pack X not Fully Charged	95
Array Accelerator Battery Pack X Below Reference Voltage (Recharging)	95
Board in Use by Expand Operation	95
Board not Attached	95
Cache Has Been Disabled Because ADG Enabler Dongle is Broken or Missing	95
Cache Has Been Disabled; Likely Caused By a Loose Pin on One of the RAM Chips	95
Configuration Signature is Zero	96
Configuration Signature Mismatch	96
Controller Communication Failure Occurred	96
Controller Detected. NVRAM Configuration not Present	96
Controller Firmware Needs Upgrading	96
Controller is Located in Special \	96
Controller Is Not Configured	96
Controller Reported POST Error. Error Code: X	97
Controller Restarted with a Signature of Zero	97
Disable Command Issued	97
Drive (Bay) X Firmware Needs Upgrading	97
Drive (Bay) X has Insufficient Capacity for its Configuration	97
Drive (Bay) X has Invalid M&P Stamp	97
Drive (Bay) X Has Loose Cable	97
Drive (Bay) X is a Replacement Drive	98
Drive (Bay) X is a Replacement Drive Marked OK	98
Drive (Bay) X is Failed	98
Drive (Bay) X is Undergoing Drive Recovery	98
Drive (Bay) X Upload Code Not Readable	98
Drive (Bay) X Was Inadvertently Replaced	98
Drive Monitoring Features Are Unobtainable	99
Drive Monitoring is NOT Enabled for SCSI Port X Drive ID Y	99
Drive Time-Out Occurred on Physical Drive Bay X	99
Drive X Indicates Position Y	99
Duplicate Write Memory Error	99
Error Occurred Reading RIS Copy from SCSI Port X Drive ID	99
FYI: Drive (Bay) X is Third-Party Supplied	99
Identify Logical Drive Data did not Match with NVRAM	100
Insufficient adapter resources	100
Inter-Controller Link Connection Could Not Be Established	100
Less Than 75% Batteries at Sufficient Voltage	100
Less Than 75% of Batteries at Sufficient Voltage Battery Pack X Below Reference Voltage	100
Logical Drive X Failed Due to Cache Error	100
Logical Drive X Status = Failed	100
Logical Drive X Status = Interim Recovery (Volume Functional, but not Fault Tolerant)	101
Logical Drive X Status = Loose Cable Detected...	101
Logical Drive X Status = Overheated	101
Logical Drive X Status = Overheating	101
Logical Drive X Status = Recovering (rebuilding data on a replaced drive)	101
Logical Drive X Status = Wrong Drive Replaced	102
Loose Cable Detected - Logical Drives May Be Marked FAILED Until Corrected	102
Mirror Data Miscompare	102
No Configuration for Array Accelerator Board	102
One or More Drives is Unable to Support Redundant Controller Operation	102
Other Controller Indicates Different Hardware Model	103
Other Controller Indicates Different Firmware Version	103
Other Controller Indicates Different Cache Size	103
Processor Reduced Power Mode Enabled in RBSU	103
Processor Not Started (Processor Stalled)	103
Processor Not Started (Stepping Does Not Match)	103
Processor Not Started (Unsupported Processor Stepping)	103
Processor Not Supported (Unsupported Core Speed)	103
RIS Copies Between Drives Do Not Match	104
SCSI Port X Drive ID Y Failed - REPLACE (failure message)	104
SCSI Port X, Drive ID Y Firmware Needs Upgrading	104
SCSI Port X, Drive ID Y Has Exceeded the Following Threshold(s)	104
SCSI Port X, Drive ID Y is not Stamped for Monitoring	104
SCSI Port X, Drive ID Y May Have a Loose Connection...	104
SCSI Port X, Drive ID Y RIS Copies Within This Drive Do Not Match	105
SCSI Port X, Drive ID Y...S.M.A.R.T. Predictive Failure Errors Have Been Detected in the Factory Monitor and Performance Data...	105
SCSI Port X, Drive ID Y...S.M.A.R.T. Predictive Failure Errors Have Been Detected in the Power Monitor and Performance Data...	105
SCSI Port X, Drive ID Y Was Replaced On a Good Volume: (failure message)	105
Set Configuration Command Issued	105
Soft firmware upgrade required	106
Storage Enclosure on SCSI Bus X has a Cabling Error (Bus Disabled)...	106
Storage Enclosure on SCSI Bus X Indicated a Door Alert...	106
Storage Enclosure on SCSI Bus X Indicated a Power Supply Failure...	106
Storage Enclosure on SCSI Bus X Indicated an Overheated Condition...	106
Storage enclosure on SCSI Bus X is unsupported with its current firmware version...	106
Storage Enclosure on SCSI Bus X Indicated that the Fan Failed...	106
Storage Enclosure on SCSI Bus X Indicated that the Fan is Degraded...	107
Storage Enclosure on SCSI Bus X Indicated that the Fan Module is Unplugged...	107
Storage Enclosure on SCSI Bus X - Wide SCSI Transfer Failed...	107
Swapped cables or configuration error detected. A configured array of drives...	107
Swapped Cables or Configuration Error Detected. A Drive Rearrangement...	107
Swapped Cables or Configuration Error Detected. An Unsupported Drive Arrangement Was Attempted...	108
Swapped cables or configuration error detected. The cables appear to be interchanged...	108
Swapped cables or configuration error detected. The configuration information on the attached drives...	108
Swapped Cables or Configuration Error Detected. The Maximum Logical Volume Count X...	108
System Board is Unable to Identify which Slots the Controllers are in	109
The Redundant Controllers Installed are not the Same Model...	109
This Controller Can See the Drives but the Other Controller Can't	109
This Controller Can't See the Drives but the Other Controller Can	109
Unable to Communicate with Drive on SCSI Port X, Drive ID Y	110
Unable to Retrieve Identify Controller Data. Controller May be Disabled or Failed	110
Unknown Disable Code	110
Unrecoverable Read Error	110
Unsupported Processor Configuration (Processor Required in Slot #1)	110
Warning Bit Detected	110
WARNING - Drive Write Cache is Enabled on X	111
WARNING - Mixed Feature Processors Were Detected	111
WARNING - Resetting Corrupted CMOS	111
WARNING - Resetting Corrupted NVRAM	111
WARNING - Resetting Corrupted System Environment	111
WARNING - Restoring Default Configurations as Requested	111
WARNING: Storage Enclosure on SCSI Bus X Indicated it is Operating in Single Ended Mode...	111
Write Memory Error	112
Wrong Accelerator	112
ADU version 8.0 through 8.28 error messages	112
Array Accelerator: The batteries were hot-removed.	112
Array Accelerator: The cache is disabled because the batteries are low on the redundant controller.	112
Array Accelerator: The cache for this controller is temporarily disabled since a snapshot is in progress....	112
Array Accelerator: The cache is disabled because the batteries are low.	112
Array Accelerator: This controller has been set up to be a part of a redundant pair of controllers...	113
Array status: The array has failed.	113
Controller State: A logical drive is configured with a newer version of the Array Configuration tools than is currently running.	113
Controller State: The HBA does not have an access ID...	113
Drive Offline due to Erase Operation: The logical drive is offline from having an erase in progress.	113
Drive Offline due to Erase Operation: The physical drive is currently queued for erase.	113
Drive Offline due to Erase Operation: The physical drive is offline and currently being erased.	113
Drive Offline due to Erase Operation: The physical drive is offline and the erase process has been failed...	113
Drive Offline due to Erase Operation: The physical drive is offline and the erase process has completed...	114
Drive Offline due to Erase Operation: The physical drive is offline from having an erase in progress.	114
Logical drive state: A logical drive is configured with a newer version of Storage/Config Mod than is currently running.	114
Logical drive state: Background parity initialization is currently queued...	114
Logical drive state: The current array controller is performing capacity expansion,...	114
Logical drive state: The logical drive is disabled from a SCSI ID conflict.	114
Logical drive state: The logical drive is not configured.	114
Logical drive state: The logical drive is not yet available.	114
Logical drive state: The logical drive is offline from being ejected.	114
Logical drive state: The logical drive is queued for erase.	114
Logical drive state: The logical drive is queued for expansion.	115
Logical drive state: The logical drive is queued for rebuilding.	115
Logical drive state: This logical drive has a high physical drive count...	115
NVRAM Error: Board ID could not be read...	115
NVRAM Error: Bootstrap NVRAM image failed checksum test,...	115
NVRAM Error: Bootstrap NVRAM image failed checksum test...	115
Physical Drive State: The data on the physical drive is being rebuilt.	115
Physical Drive State: This drive is not supported for configuration...	115
Redundancy State: This controller has been setup to be part of a redundant pair of controllers....	115
Redundancy State: This controller has been setup to be part of a redundant pair of controllers....	116
Redundant Path Failure: Multi-domain path failure	116
Redundant Path Failure: The logical drive is degraded due to the loss of a redundant path.	116
Redundant Path Failure: The physical drive is degraded due to the loss of a redundant path.	116
Redundant Path Failure: Warning: Redundant I/0 modules of this storage box...	116
POST error messages and beep codes	116
Introduction to POST error messages	116
Non-numeric messages or beeps only	117
Advanced Memory Protection mode: Advanced ECC	117
Advanced Memory Protection mode: Advanced ECC with hot-add support	117
Advanced Memory Protection mode: Online spare with Advanced ECC	117
Advanced Memory Protection mode: Multi-board mirrored memory with Advanced ECC	117
Advanced Memory Protection mode: RAID memory with Advanced ECC	117
An Unexpected Shutdown occurred prior to this power-up	117
Critical Error Occurred Prior to this Power-Up	118
Fan Solution Not Fully Redundant	118
Fan Solution Not Sufficient	118
Fatal DMA Error	118
Fatal Express Port Error	118
Fatal Front Side Bus Error	118
Fatal Global Protocol Error	119
Fatal Hub Link Error	119
FATAL ROM ERROR: The System ROM is not Properly Programmed.	119
Fibre Channel Mezzanine/Balcony Not Supported.	119
High Temperature Condition detected by Processor X	119
Illegal Opcode - System Halted	119
iLO Generated NMI	120
Internal CPU Check - Processor	120
Invalid memory types were found on the same node. Please check DIMM compatibility. - Some DIMMs may not be used	120
Invalid Password - System Halted!	120
Invalid Password - System Restricted!	120
Memory found on unpopulated Node. — Processor is required to be installed for memory to be used.	120
Mismatched power supplies not supported	121
Mixed processor speeds detected. Please make sure that all processors are the same speed. — System Halted!	121
Network Server Mode Active and No Keyboard Attached	121
NMI - Button Pressed!	121
NMI - Undetermined Source	121
Node Interleaving disabled - Invalid memory configuration	122
No Floppy Drive Present	122
No Keyboard Present	122
Parity Check 2 - System DIMM Memory	122
PCI Bus Parity Error, PCI Slot X	122
Power Fault Detected in Hot-Plug PCI Slot X	122
Power Supply Solution Not Fully Redundant	123
Processor X Unsupported Wattage.	123
Redundant ROM Detected - This system contains a valid backup system ROM.	123
REDUNDANT ROM ERROR: Backup ROM Invalid. - ...	123
REDUNDANT ROM ERROR: Bootblock Invalid. - ...	123
REDUNDANT ROM ERROR: Primary ROM invalid. Booting Backup ROM. -...	123
Temperature violation detected - system Shutting Down in X seconds	124
There must be a first DIMM in pair if second DIMM in pair is populated. Second DIMM in pair ignored.	124
This DIMM does not support thermal monitoring...	124
This system only supports 667 MHz Front Side Bus Speed Processors. One or more 800 MHz Front Side Bus Speed Processors have been initialized at 667 MHz. System Halted!	124
Unsupported DIMM(s) found in system. - DIMM(s) may not be used	124
Unsupported PCI Card Detected Remove PCI Card from Slot	125
Unsupported power supply detected in bay X	125
Unsupported Processor Detected System will ONLY boot ROMPAQ Utility. System Halted.	125
USB Tape-based One button Disaster Recovery (OBDR) drive detected.	125
WARNING: A Type 2 Header PCI Device Has Been Detected...	126
WARNING - iLO 2 not responding. System health monitoring has been disabled.	126
WARNING - Mixed Stepping Processors were detected. System cannot proceed.	126
WARNING: ProLiant Demand Based Power Management cannot be supported with the following processor configuration. The system will run in Full Performance mode.	126