HP ProLiant ML110 HP ProLiant ML100 Series Server User Guide - Page 4

HP Insight Diagnostics

................................................................................................................................

48

Keeping the system current

..........................................................................................................................

48

Drivers

............................................................................................................................................

48

Subscriber's choice

..........................................................................................................................

48

Embedded SATA RAID feature

.....................................................................................................................

49

Required hardware

..........................................................................................................................

49

Configuring the SATA RAID feature

....................................................................................................

50

USB diskette and CD-ROM drives

......................................................................................................

53

Installing an operating system

............................................................................................................

54

Troubleshooting

..........................................................................................................................

55

Pre-diagnostic steps

....................................................................................................................................

55

Important safety information

..............................................................................................................

55

Symptom information

........................................................................................................................

57

Preparing the server for diagnosis

......................................................................................................

57

Common problem resolution

..............................................................................................................

58

Troubleshooting flowcharts

..........................................................................................................................

61

Start diagnosis flowchart

...................................................................................................................

62

General diagnosis flowchart

..............................................................................................................

62

Power-on problems flowchart

.............................................................................................................

64

POST problems flowchart

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66

OS boot problems flowchart

..............................................................................................................

68

Server fault indications flowchart

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69

Hardware problems

...................................................................................................................................

71

Power problems

...............................................................................................................................

72

General hardware problems

.............................................................................................................

73

Internal system problems

...................................................................................................................

75

System open circuits and short circuits

................................................................................................

83

External device problems

..................................................................................................................

84

Audio problems

...............................................................................................................................

85

Printer problems

...............................................................................................................................

85

Mouse and keyboard problems

.........................................................................................................

85

Modem problems

.............................................................................................................................

86

Network controller problems

.............................................................................................................

88

Software problems

.....................................................................................................................................

89

Operating system problems

...............................................................................................................

89

Operating system updates

.................................................................................................................

90

Restoring to a backed-up version

.......................................................................................................

90

When to reconfigure or reload software

.............................................................................................

91

Linux operating systems

....................................................................................................................

91

Application software problems

..........................................................................................................

91

Firmware maintenance

...............................................................................................................................

92

Types of ROM

..................................................................................................................................

92

ROMPaq utility diskette or USB drive key

............................................................................................

93

Current firmware versions

.................................................................................................................

93

Updating firmware

...........................................................................................................................

94

Drivers

............................................................................................................................................

94

Contacting HP

...........................................................................................................................................

94

Contacting HP technical support or an authorized reseller

....................................................................

94

Server information you need

..............................................................................................................

95

Operating system information you need

.............................................................................................

95

Battery replacement

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98

HP ProLiant ML110 HP ProLiant ML100 Series Server User Guide - Page 4

Troubleshooting, Battery replacement

Page 4 highlights

Section	Page
HP ProLiant ML100 Series Server User Guide	1
Notice	2
Contents	3
Server operations	6
Power up the server	6
Power down the server	6
Access panel	6
Server setup	7
Optional installation services	7
Rack planning resources	7
Optimum environment	7
Space and airflow requirements	8
Temperature requirements	8
Power requirements	9
Electrical grounding requirements	9
Rack warnings	10
Installing hardware options	10
Powering up and configuring the server	10
Installing the operating system	10
Registering the server	10
Hardware options installation	11
Introduction	11
Processor option	11
Installing a processor in HP ProLiant ML150 Generation 3 and Generation 5 Servers	11
Installing a processor in HP ProLiant ML110 (G2, G3, and G4) and ProLiant ML150 Generation 2 Servers	14
Installing a processor in HP ProLiant ML110 Generation 5 Servers	16
Installing a processor in HP ProLiant ML115 and ML115 Generation 5 Servers	17
SAS or SATA hard drive options	19
Hard drive LED cable option	22
Installing the LED cable (ML110 G4)	23
Connector location (ML110 G4)	23
Cabling an HP Smart Array E200 controller card (ML110 G4)	23
Cabling an HP 8 Internal Port SAS/SATA Host Bus Adapter with RAID card (ML110 G4)	24
Installing the LED cable (ML150 G3)	26
Connector location (ML150 G3)	26
Cabling an HP Smart Array E200 controller card (ML150 G3)	26
Cabling an HP 8 Internal Port SAS/SATA Host Bus Adapter with RAID card (ML150 G3)	27
Installing the LED cable (ML110 G5, ML115 G5, and ML150 G5)	28
Connector locations (ML110 G5, ML115 G5, and ML150 G5)	28
Cabling a controller card (ML110 G5, ML115, ML115 G5, and ML150 G5)	31
Removable media device options	33
Installing media devices with rails	33
Installing media devices with screws	34
Installing media devices with a media latch	36
Installing media devices with wire retainers	37
Installing a half-height media device	37
Installing a full-height media device	38
Memory options	40
Interleaving and non-interleaving memory configuration	40
Installing DIMMs	40
Expansion board options	41
Installing an expansion board with a single retainer	41
Installing an expansion board with individual retainers	43
Installing an expansion board with an external retainer	45
Server software and configuration utilities	48
ROMPaq utility	48
HP Insight Diagnostics	48
Keeping the system current	48
Drivers	48
Subscriber's choice	48
Change control and proactive notification	48
Embedded SATA RAID feature	49
Required hardware	49
Diskette and CD-ROM drive options	49
HP Integrated Lights-Out Virtual Floppy and CD-ROM drives	49
Creating a diskette image	49
Installing the Embedded SATA RAID driver with a USB diskette drive	49
Installing the Embedded SATA RAID driver using Virtual Floppy	50
Configuring the SATA RAID feature	50
Enabling SATA RAID functionality in the BIOS Setup Utility	50
ProLiant ML110 Generation 3 Server	50
ProLiant ML110 Generation 2, ML110 Generation 4, ML110 Generation 5, ML150 Generation 2, and ML150 Generation 3 Servers	51
ProLiant ML150 Generation 5 Servers	51
ProLiant ML115 and ML115 G5 Servers	52
Creating a RAID volume	52
Servers with Intel® Celeron®, Xeon®, Pentium® 4, and Pentium® D processors	52
Servers with AMD Opteron™, AMD Athlon™, and AMD Sempron™ processors and nVidia chipset	53
USB diskette and CD-ROM drives	53
Installing an operating system	54
Installing a supported Microsoft® Windows® OS	54
Installing a supported Linux or NetWare OS	54
Troubleshooting	55
Pre-diagnostic steps	55
Important safety information	55
Symbols on equipment	55
Warnings and cautions	56
Symptom information	57
Preparing the server for diagnosis	57
Common problem resolution	58
Loose connections	58
Service notifications	58
Firmware updates	58
DIMM handling guidelines	59
Hard drive guidelines	59
SAS and SATA hard drive guidelines	59
SCSI hard drive guidelines	59
Hot-plug SCSI hard drive LED combinations	60
SAS and SATA hard drive LED combinations	60
Troubleshooting flowcharts	61
Start diagnosis flowchart	62
General diagnosis flowchart	62
Power-on problems flowchart	64
POST problems flowchart	66
OS boot problems flowchart	68
Server fault indications flowchart	69
Hardware problems	71
Power problems	72
Power source problems	72
Power supply problems	72
UPS problems	72
UPS is not working properly	72
Low battery warning is displayed	73
One or more LEDs on the UPS is red	73
General hardware problems	73
Problems with new hardware	73
Unknown problem	74
Third-party device problems	74
Testing the device	75
Internal system problems	75
CD-ROM and DVD drive problems	75
System does not boot from the drive	75
Data read from the drive is inconsistent, or drive cannot read data	76
Drive is not detected	76
DAT drive problems	76
Sense error codes are displayed	76
DAT drive error or failure occurs	76
DAT drive is providing poor performance	76
Latest firmware indicates a defective tape, or head clogs occur regularly	76
Other errors are occurring	77
Diskette drive problems	77
Diskette drive light stays on	77
A problem has occurred with a diskette transaction	77
Diskette drive cannot read a diskette	77
Drive is not found	77
Non-system disk message is displayed	77
Diskette drive cannot write to a diskette	77
DLT drive problems	78
Server cannot write to tape	78
DLT drive failure occurs	78
DLT drive does not read tape	78
Server cannot find the DLT drive	79
An error occurs during backup, but the backup is completed	79
Fan problems	79
General fan problems are occurring	79
Hard drive problems	80
System completes POST but hard drive fails	80
No hard drives are recognized	80
Hard drive is not recognized by the server	80
A new hard drive is not recognized	80
Data is inaccessible	81
Server response time is slower than usual	81
Memory problems	81
General memory problems are occurring	81
Server is out of memory	81
Memory count error exists	82
Server fails to recognize existing memory	82
Server fails to recognize new memory	82
PPM problems	82
Processor problems	83
System open circuits and short circuits	83
External device problems	84
Video problems	84
Screen is blank for more than 60 seconds after you power up the server	84
Monitor does not function properly with energy saver features	84
Video colors are wrong	85
Slow-moving horizontal lines are displayed	85
Audio problems	85
Printer problems	85
Printer does not print	85
Printer output is garbled	85
Mouse and keyboard problems	85
Modem problems	86
No dial tone exists	86
No response occurs when you type AT commands	86
AT commands are not visible	86
Data is displayed as garbled characters after the connection is established	86
Modem does not answer an incoming call	86
Modem does not connect to another modem	87
Modem disconnects while online	87
AT command initialization string is not working	87
Connection errors are occurring	87
You are unable to connect to an online subscription service	87
You are unable to connect at 56 Kbps	88
Network controller problems	88
Network controller is installed but not working	88
Network controller has stopped working	88
Network controller stopped working when an expansion board was added	89
Problems are occurring with the network interconnect blades	89
Software problems	89
Operating system problems	89
Operating system locks up	89
General protection fault occurs	89
Errors are displayed in the error log	90
Problems occur after the installation of a service pack	90
Operating system updates	90
Restoring to a backed-up version	90
When to reconfigure or reload software	91
Linux operating systems	91
Application software problems	91
Software locks up	91
Errors occur after a software setting is changed	91
Errors occur after the system software is changed	92
Errors occur after an application is installed	92
Firmware maintenance	92
Types of ROM	92
System ROM	92
Automatic backup	93
Option ROMs	93
ROMPaq utility diskette or USB drive key	93
Current firmware versions	93
Updating firmware	94
Drivers	94
Contacting HP	94
Contacting HP technical support or an authorized reseller	94
Server information you need	95
Operating system information you need	95
Microsoft® operating systems	95
Linux operating systems	96
Battery replacement	98
Regulatory compliance notices	99
Regulatory compliance identification numbers	99
Federal Communications Commission notice	99
FCC rating label	99
Class A equipment	99
Class B equipment	99
Declaration of conformity for products marked with the FCC logo, United States only	100
Modifications	100
Cables	100
Canadian notice (Avis Canadien)	101
European Union regulatory notice	101
Disposal of waste equipment by users in private households in the European Union	101
Japanese notice	102
BSMI notice	103
Korean notice	103
Laser compliance	103
Battery replacement notice	104
Taiwan battery recycling notice	104
Power cord statement for Japan	104
Acoustics statement for Germany (Geräuschemission)	104
Electrostatic discharge	105
Preventing electrostatic discharge	105
Grounding methods to prevent electrostatic discharge	105
Technical support	106
HP contact information	106
Before you contact HP	106
Customer Self Repair	106
Acronyms and abbreviations	114