Section |
Page |
HP ProLiant Servers Troubleshooting Guide |
1 |
Abstract |
1 |
Introduction |
8 |
What's new |
8 |
Revision history |
9 |
375445-402 (April 2011) |
9 |
375445-401 (January 2011) |
9 |
375445-xx9 (June 2010) |
9 |
375445-xx8 (July 2009) |
10 |
375445-xx7 (November 2008) |
11 |
375445-xx6 (September 2007) |
11 |
375445-xx5 (June 2006) |
12 |
375445-xx4 (May 2006) |
12 |
375445-xx3 (September 2005) |
12 |
Getting started |
13 |
HP ProLiant 100 Series Server troubleshooting information |
13 |
How to use this guide |
13 |
Pre-diagnostic steps |
14 |
Important safety information |
14 |
Symbols on equipment |
14 |
Warnings and cautions |
15 |
Electrostatic discharge |
16 |
Preventing electrostatic discharge |
16 |
Grounding methods to prevent electrostatic discharge |
16 |
Symptom information |
17 |
Prepare the server for diagnosis |
17 |
Performing processor procedures in the troubleshooting process |
18 |
Breaking the server down to the minimum hardware configuration |
18 |
Common problem resolution |
20 |
Loose connections |
20 |
Service notifications |
20 |
Firmware updates |
20 |
DIMM handling guidelines |
21 |
Hard drive guidelines |
21 |
SAS and SATA hard drive guidelines |
21 |
SCSI hard drive guidelines |
21 |
Hard drive LED combinations |
22 |
Hot-plug SCSI hard drive LED combinations |
22 |
SAS and SATA hard drive LED combinations |
22 |
Server updates with an HP Trusted Platform Module and BitLocker™ enabled |
23 |
Diagnostic flowcharts |
24 |
Troubleshooting flowcharts |
24 |
Troubleshooting flowchart reference websites |
24 |
Start diagnosis flowchart |
26 |
General diagnosis flowchart |
26 |
Power-on problems flowchart |
28 |
Server power-on problems flowchart |
28 |
p-Class server blade power-on problems flowchart |
30 |
c-Class server blade power-on problems flowchart |
30 |
POST problems flowchart |
32 |
Server and p-Class server blade POST problems flowchart |
33 |
c-Class server blade POST problems flowchart |
34 |
Operating system boot problems flowchart |
34 |
Server fault indications flowchart |
36 |
Server and p-Class server blade fault indications flowchart |
36 |
c-Class server blade fault indications flowchart |
38 |
Hardware problems |
39 |
Procedures for all ProLiant servers |
39 |
Power problems |
39 |
Power source problems |
39 |
Power supply problems |
39 |
System open circuits and short circuits |
40 |
UPS problems |
40 |
UPS is not working properly |
40 |
Low battery warning is displayed |
41 |
One or more LEDs on the UPS is red |
41 |
General hardware problems |
41 |
Problems with new hardware |
41 |
Unknown problem |
42 |
Third-party device problems |
43 |
Testing the device |
43 |
Internal system problems |
44 |
Battery pack problems |
44 |
The battery stops charging or begins to swell |
44 |
CD-ROM and DVD drive problems |
44 |
System does not boot from the drive |
44 |
Data read from the drive is inconsistent, or drive cannot read data |
44 |
Drive is not detected |
45 |
Diskette drive problems |
45 |
Diskette drive light stays on |
45 |
A problem has occurred with a diskette transaction |
45 |
Diskette drive cannot read a diskette |
45 |
Drive is not found |
45 |
Non-system disk message is displayed |
45 |
Diskette drive cannot write to a diskette |
45 |
Drive problems (hard drives and solid state drives) |
46 |
HP SIM reports a drive fault on a hard drive managed by an HP Smart Array controller |
46 |
The fault LED is illuminated on a hard drive managed by an HP Smart Array controller |
46 |
System completes POST but drive fails |
46 |
No hard drives are recognized |
47 |
Hard drive is not recognized by the server |
47 |
A new hard drive is not recognized |
47 |
Data is inaccessible |
48 |
Server response time is slower than usual |
48 |
SD card problems |
48 |
System does not boot from the drive |
48 |
USB drive key problems |
48 |
System does not boot from the drive |
48 |
Fan problems |
49 |
General fan problems are occurring |
49 |
Hot-plug fan problems are occurring |
49 |
All fans in an HP BladeSystem c-Class enclosure are operating at a high speed |
49 |
All fans in an HP ProLiant G6 server are not spinning or are not spinning at the same speed |
50 |
HP Trusted Platform Module problems |
50 |
Memory problems |
50 |
General memory problems are occurring |
50 |
Server is out of memory |
51 |
Memory count error exists |
51 |
Server fails to recognize existing memory |
51 |
Server fails to recognize new memory |
51 |
Server fails to boot, all DIMM LEDs illuminate amber, .... |
52 |
PPM problems |
52 |
Processor problems |
53 |
Tape drive problems |
53 |
Stuck tape issue |
54 |
Read/write issue |
54 |
Backup issue |
54 |
Media issue |
55 |
Graphics and video adapter problems |
55 |
General graphics and video adapter problems are occurring |
55 |
External device problems |
55 |
Video problems |
55 |
Screen is blank for more than 60 seconds after you power up the server |
55 |
Monitor does not function properly with energy saver features |
56 |
Video colors are wrong |
56 |
Slow-moving horizontal lines are displayed |
56 |
Mouse and keyboard problems |
57 |
Audio problems |
57 |
Printer problems |
57 |
Printer does not print |
57 |
Printer output is garbled |
57 |
Cable problems |
58 |
Drive errors, retries, timeouts, and unwarranted drive failures when using an older Mini SAS cable |
58 |
Local I/O cable problems |
58 |
Modem problems |
58 |
No dial tone exists |
58 |
No response occurs when you type AT commands |
58 |
AT commands are not visible |
58 |
Data is displayed as garbled characters after the connection is established |
58 |
Modem does not answer an incoming call |
59 |
Modem does not connect to another modem |
59 |
Modem disconnects while online |
59 |
AT command initialization string is not working |
59 |
Connection errors are occurring |
59 |
You are unable to connect to an online subscription service |
60 |
You are unable to connect at 56 Kbps |
60 |
Network controller problems |
60 |
Network controller is installed but not working |
60 |
Network controller has stopped working |
61 |
Network controller stopped working when an expansion board was added |
61 |
Problems are occurring with the network interconnect blades |
61 |
Expansion board problems |
61 |
System requests recovery method during expansion board replacement |
61 |
Software problems |
62 |
Operating system problems and resolutions |
62 |
Operating system problems |
62 |
Operating system locks up |
62 |
General protection fault occurs |
62 |
Errors are displayed in the error log |
63 |
Problems occur after the installation of a service pack |
63 |
During installation of Oracle Solaris, the system locks up or a panic error occurs |
63 |
Operating system issues with Intel® dual-core processors (Hyper-Threading enabled) |
63 |
Operating system updates |
63 |
Restoring to a backed-up version |
64 |
When to Reconfigure or Reload Software |
64 |
Linux operating systems |
65 |
Application software problems |
65 |
Software locks up |
65 |
Errors occur after a software setting is changed |
65 |
Errors occur after the system software is changed |
65 |
Errors occur after an application is installed |
65 |
ROM problems |
66 |
Remote ROM flash problems |
66 |
General remote ROM flash problems are occurring |
66 |
Command-line syntax error |
66 |
Access denied on target computer |
66 |
Invalid or incorrect command-line parameters |
66 |
Network connection fails on remote communication |
66 |
Failure occurs during ROM flash |
67 |
Target system is not supported |
67 |
System requests recovery method during a firmware update |
67 |
Boot problems |
67 |
Server does not boot |
67 |
Software tools and solutions |
69 |
Configuration tools |
69 |
SmartStart software |
69 |
SmartStart Scripting Toolkit |
69 |
HP ROM-Based Setup Utility |
69 |
Using RBSU |
70 |
Auto-configuration process |
70 |
Boot options |
71 |
BIOS Serial Console |
71 |
Configuring AMP modes |
71 |
Array Configuration Utility |
72 |
Diagnostics tasks |
72 |
Option ROM Configuration for Arrays |
73 |
Re-entering the serial number and product ID |
73 |
Management tools |
74 |
Automatic Server Recovery |
74 |
ROMPaq utility |
75 |
iLO and iLO 2 technology |
75 |
iLO 3 technology |
75 |
Erase Utility |
76 |
Redundant ROM support |
76 |
Safety and security benefits |
76 |
USB support |
76 |
Diagnostic tools |
77 |
HP Insight Diagnostics |
77 |
Smart Array SCSI Diagnosis feature |
77 |
HP Insight Diagnostics survey functionality |
77 |
Integrated Management Log |
78 |
Array diagnostic software |
78 |
Remote support and analysis tools |
79 |
HP Insight Remote Support software |
79 |
Keeping the system current |
79 |
Drivers |
79 |
Version control |
80 |
ProLiant Support Packs |
80 |
Operating system version support |
80 |
Firmware |
80 |
HP Smart Update Manager |
80 |
System Online ROM flash component utility |
81 |
Subscriber's choice |
81 |
Change control and proactive notification |
82 |
Care Pack |
82 |
Firmware maintenance |
82 |
Types of ROM |
82 |
System ROM |
82 |
Redundant ROM support |
83 |
Disaster recovery support |
83 |
Automatic backup |
83 |
Option ROMs |
83 |
Verifying firmware versions |
84 |
Updating firmware |
84 |
ROMPaq utility diskette or USB drive key |
84 |
System ROMPaq Firmware Upgrade Utility |
85 |
HP Smart Update Manager deployment |
85 |
Offline deployment |
85 |
Online deployment |
86 |
ROM Update Utility |
86 |
Unsupported processor stepping with Intel® processors |
87 |
Updating system ROM without removing the processor |
87 |
Updating system ROM after removing the processor |
87 |
Unsupported processor stepping with AMD processors |
87 |
HP resources for troubleshooting |
88 |
Online resources |
88 |
HP Technical Support website |
88 |
HP Guided Troubleshooting website |
88 |
Server documentation |
88 |
White papers |
88 |
Service notifications, advisories, and notices |
88 |
Subscription services |
88 |
HP Care Pack Services |
89 |
Product information resources |
89 |
Additional product information |
89 |
Registering the server |
89 |
Overview of server features and installation instructions |
89 |
Key features, option part numbers |
89 |
Server and option specifications, symbols, installation warnings, and notices |
89 |
Teardown procedures, part numbers, specifications |
90 |
Technical topics |
90 |
Product installation resources |
90 |
Switch settings, LED functions, drive, memory, expansion board and processor installation instructions, and board layouts |
90 |
External cabling information |
90 |
Power capacity |
90 |
Product configuration resources |
90 |
Device driver information |
90 |
DDR3 memory configuration |
91 |
Operating System Version Support |
91 |
Operating system installation and configuration information (for factory-installed operating systems) |
91 |
Server configuration information |
91 |
Installation and configuration information for the server setup software |
91 |
Software installation and configuration of the server |
91 |
iLO information |
91 |
Management of the server |
91 |
Installation and configuration information for the server management system |
92 |
Fault tolerance, security, care and maintenance, configuration and setup |
92 |
Error messages |
93 |
ADU error messages |
93 |
Introduction to ADU error messages |
93 |
Accelerator Board not Detected |
93 |
Accelerator Error Log |
93 |
Accelerator Parity Read Errors: X |
93 |
Accelerator Parity Write Errors: X |
93 |
Accelerator Status: Cache was Automatically Configured During Last Controller Reset |
94 |
Accelerator Status: Data in the Cache was Lost... |
94 |
Accelerator Status: Dirty Data Detected has Reached Limit... |
94 |
Accelerator Status: Dirty Data Detected... |
94 |
Accelerator Status: Excessive ECC Errors Detected in at Least One Cache Line... |
94 |
Accelerator Status: Excessive ECC Errors Detected in Multiple Cache Lines... |
94 |
Accelerator Status: Obsolete Data Detected |
95 |
Accelerator Status: Obsolete Data was Discarded |
95 |
Accelerator Status: Obsolete Data was Flushed (Written) to Drives |
95 |
Accelerator Status: Permanently Disabled |
95 |
Accelerator Status: Possible Data Loss in Cache |
95 |
Accelerator Status: Temporarily Disabled |
95 |
Accelerator Status: Unrecognized Status |
95 |
Accelerator Status: Valid Data Found at Reset |
95 |
Accelerator Status: Warranty Alert |
96 |
Adapter/NVRAM ID Mismatch |
96 |
Array Accelerator Battery Pack X not Fully Charged |
96 |
Array Accelerator Battery Pack X Below Reference Voltage (Recharging) |
96 |
Board in Use by Expand Operation |
96 |
Board not Attached |
96 |
Cache Has Been Disabled Because ADG Enabler Dongle is Broken or Missing |
96 |
Cache Has Been Disabled; Likely Caused By a Loose Pin on One of the RAM Chips |
96 |
Configuration Signature is Zero |
97 |
Configuration Signature Mismatch |
97 |
Controller Communication Failure Occurred |
97 |
Controller Detected. NVRAM Configuration not Present |
97 |
Controller Firmware Needs Upgrading |
97 |
Controller is Located in Special \ |
97 |
Controller Is Not Configured |
97 |
Controller Reported POST Error. Error Code: X |
98 |
Controller Restarted with a Signature of Zero |
98 |
Disable Command Issued |
98 |
Drive (Bay) X Firmware Needs Upgrading |
98 |
Drive (Bay) X has Insufficient Capacity for its Configuration |
98 |
Drive (Bay) X has Invalid M&P Stamp |
98 |
Drive (Bay) X Has Loose Cable |
98 |
Drive (Bay) X is a Replacement Drive |
99 |
Drive (Bay) X is a Replacement Drive Marked OK |
99 |
Drive (Bay) X is Failed |
99 |
Drive (Bay) X is Undergoing Drive Recovery |
99 |
Drive (Bay) X Upload Code Not Readable |
99 |
Drive (Bay) X Was Inadvertently Replaced |
99 |
Drive Monitoring Features Are Unobtainable |
100 |
Drive Monitoring is NOT Enabled for SCSI Port X Drive ID Y |
100 |
Drive Time-Out Occurred on Physical Drive Bay X |
100 |
Drive X Indicates Position Y |
100 |
Duplicate Write Memory Error |
100 |
Error Occurred Reading RIS Copy from SCSI Port X Drive ID |
100 |
FYI: Drive (Bay) X is Third-Party Supplied |
100 |
Identify Logical Drive Data did not Match with NVRAM |
101 |
Insufficient adapter resources |
101 |
Inter-Controller Link Connection Could Not Be Established |
101 |
Less Than 75% Batteries at Sufficient Voltage |
101 |
Less Than 75% of Batteries at Sufficient Voltage Battery Pack X Below Reference Voltage |
101 |
Logical Drive X Failed Due to Cache Error |
101 |
Logical Drive X Status = Failed |
101 |
Logical Drive X Status = Interim Recovery (Volume Functional, but not Fault Tolerant) |
102 |
Logical Drive X Status = Loose Cable Detected... |
102 |
Logical Drive X Status = Overheated |
102 |
Logical Drive X Status = Overheating |
102 |
Logical Drive X Status = Recovering (rebuilding data on a replaced drive) |
102 |
Logical Drive X Status = Wrong Drive Replaced |
103 |
Loose Cable Detected - Logical Drives May Be Marked FAILED Until Corrected |
103 |
Mirror Data Miscompare |
103 |
No Configuration for Array Accelerator Board |
103 |
One or More Drives is Unable to Support Redundant Controller Operation |
103 |
Other Controller Indicates Different Hardware Model |
104 |
Other Controller Indicates Different Firmware Version |
104 |
Other Controller Indicates Different Cache Size |
104 |
Processor Reduced Power Mode Enabled in RBSU |
104 |
Processor Not Started (Processor Stalled) |
104 |
Processor Not Started (Stepping Does Not Match) |
104 |
Processor Not Started (Unsupported Processor Stepping) |
104 |
Processor Not Supported (Unsupported Core Speed) |
104 |
RIS Copies Between Drives Do Not Match |
105 |
SCSI Port X Drive ID Y Failed - REPLACE (failure message) |
105 |
SCSI Port X, Drive ID Y Firmware Needs Upgrading |
105 |
SCSI Port X, Drive ID Y Has Exceeded the Following Threshold(s) |
105 |
SCSI Port X, Drive ID Y is not Stamped for Monitoring |
105 |
SCSI Port X, Drive ID Y May Have a Loose Connection... |
105 |
SCSI Port X, Drive ID Y RIS Copies Within This Drive Do Not Match |
106 |
SCSI Port X, Drive ID Y...S.M.A.R.T. Predictive Failure Errors Have Been Detected in the Factory Monitor and Performance Data... |
106 |
SCSI Port X, Drive ID Y...S.M.A.R.T. Predictive Failure Errors Have Been Detected in the Power Monitor and Performance Data... |
106 |
SCSI Port X, Drive ID Y Was Replaced On a Good Volume: (failure message) |
106 |
Set Configuration Command Issued |
106 |
Soft firmware upgrade required |
107 |
Storage Enclosure on SCSI Bus X has a Cabling Error (Bus Disabled)... |
107 |
Storage Enclosure on SCSI Bus X Indicated a Door Alert... |
107 |
Storage Enclosure on SCSI Bus X Indicated a Power Supply Failure... |
107 |
Storage Enclosure on SCSI Bus X Indicated an Overheated Condition... |
107 |
Storage enclosure on SCSI Bus X is unsupported with its current firmware version... |
107 |
Storage Enclosure on SCSI Bus X Indicated that the Fan Failed... |
107 |
Storage Enclosure on SCSI Bus X Indicated that the Fan is Degraded... |
108 |
Storage Enclosure on SCSI Bus X Indicated that the Fan Module is Unplugged... |
108 |
Storage Enclosure on SCSI Bus X - Wide SCSI Transfer Failed... |
108 |
Swapped cables or configuration error detected. A configured array of drives... |
108 |
Swapped Cables or Configuration Error Detected. A Drive Rearrangement... |
108 |
Swapped Cables or Configuration Error Detected. An Unsupported Drive Arrangement Was Attempted... |
109 |
Swapped cables or configuration error detected. The cables appear to be interchanged... |
109 |
Swapped cables or configuration error detected. The configuration information on the attached drives... |
109 |
Swapped Cables or Configuration Error Detected. The Maximum Logical Volume Count X... |
109 |
System Board is Unable to Identify which Slots the Controllers are in |
110 |
The Redundant Controllers Installed are not the Same Model... |
110 |
This Controller Can See the Drives but the Other Controller Can't |
110 |
This Controller Can't See the Drives but the Other Controller Can |
110 |
Unable to Communicate with Drive on SCSI Port X, Drive ID Y |
111 |
Unable to Retrieve Identify Controller Data. Controller May be Disabled or Failed |
111 |
Unknown Disable Code |
111 |
Unrecoverable Read Error |
111 |
Unsupported Processor Configuration (Processor Required in Slot #1) |
111 |
Warning Bit Detected |
111 |
WARNING - Drive Write Cache is Enabled on X |
112 |
WARNING - Mixed Feature Processors Were Detected |
112 |
WARNING - Resetting Corrupted CMOS |
112 |
WARNING - Resetting Corrupted NVRAM |
112 |
WARNING - Resetting Corrupted System Environment |
112 |
WARNING - Restoring Default Configurations as Requested |
112 |
WARNING: Storage Enclosure on SCSI Bus X Indicated it is Operating in Single Ended Mode... |
112 |
Write Memory Error |
113 |
Wrong Accelerator |
113 |
ADU version 8.0 through 8.28 error messages |
113 |
Array Accelerator: The batteries were hot-removed. |
113 |
Array Accelerator: The cache is disabled because the batteries are low on the redundant controller. |
113 |
Array Accelerator: The cache for this controller is temporarily disabled since a snapshot is in progress.... |
113 |
Array Accelerator: The cache is disabled because the batteries are low. |
113 |
Array Accelerator: This controller has been set up to be a part of a redundant pair of controllers... |
114 |
Array Accelerator: The cache is disabled because the restore operation from flash memory failed. |
114 |
Array Accelerator: The cache is disabled because the charge on the flash-memory capacitor is too low. |
114 |
Array Accelerator: The cache is disabled because a capacitor has failed to charge to an acceptable level. |
114 |
Array Accelerator: The cache is disabled because the backup operation to flash memory failed. |
114 |
Array Accelerator: The cache is disabled because there are no capacitors attached to the cache module. |
114 |
Array Accelerator: The cache is disabled because a flash memory or capacitor hardware failure has been detected. |
114 |
Array Accelerator: This controller's firmware is not backward compatible with the cache module revision. |
114 |
Array status: The array has failed. |
114 |
Array status: The array currently has a drive erase operation queued, running, stopped or completed on a logical or physical drive. |
115 |
Array Status: The array has a spare drive assigned which is smaller than the smallest data drive in the array… |
115 |
Controller State: The array controller contains a volume that was created with a different version of controller firmware… |
115 |
Controller State: The array controller contains more logical drives than are supported in the current configuration… |
115 |
Controller State: The array controller contains one or more logical drives with a RAID level that is not supported in the current configuration… |
115 |
Controller State: The array controller contains redundant connections to one or more physical drives that are not supported in the current configuration… |
115 |
Controller State: The array controller is connected to an expander card or an external enclosure… |
116 |
Controller State: The array controller is operating without a memory board… |
116 |
Controller State: The array controller is operating without a memory board and has a bad volume position… |
116 |
Controller State: The array controller is operating without a memory board and contains more logical drives than are supported in the current configuration… |
116 |
Controller State: The array controller is operating without a memory board and has an invalid physical drive connection… |
116 |
Controller State: The array controller has a configuration that requires more physical drives than are currently supported… |
116 |
Controller State: The array controller has an unknown disabled configuration status message… |
117 |
Controller State: The array controller has an unsupported configuration… |
117 |
Controller State: The controller cannot be configured. CACHE STATUS PROBLEM DETECTED:... |
117 |
Controller State: A logical drive is configured with a newer version of the Array Configuration tools than is currently running. |
117 |
Controller State: The HBA does not have an access ID... |
117 |
Drive Offline due to Erase Operation: The logical drive is offline from having an erase in progress. |
117 |
Drive Offline due to Erase Operation: The physical drive is currently queued for erase. |
117 |
Drive Offline due to Erase Operation: The physical drive is offline and currently being erased. |
118 |
Drive Offline due to Erase Operation: The physical drive is offline and the erase process has been failed... |
118 |
Drive Offline due to Erase Operation: The physical drive is offline and the erase process has completed... |
118 |
Drive Offline due to Erase Operation: The physical drive is offline from having an erase in progress. |
118 |
Failed Array Controller: code:<lockup Code> : Restart the server and run a diagnostic report… |
118 |
Logical drive state: A logical drive is configured with a newer version of Storage/Config Mod than is currently running. |
118 |
Logical drive state: Background parity initialization is currently queued... |
118 |
Logical drive state: The current array controller is performing capacity expansion,... |
118 |
Logical drive state: The logical drive is disabled from a SCSI ID conflict. |
119 |
Logical drive state: The logical drive is not configured. |
119 |
Logical drive state: The logical drive is not yet available. |
119 |
Logical drive state: The logical drive is offline from being ejected. |
119 |
Logical drive state: The logical drive is queued for erase. |
119 |
Logical drive state: The logical drive is queued for expansion. |
119 |
Logical drive state: The logical drive is queued for rebuilding. |
119 |
Logical drive state: This logical drive has a high physical drive count... |
119 |
NVRAM Error: Board ID could not be read... |
119 |
NVRAM Error: Bootstrap NVRAM image failed checksum test,... |
119 |
NVRAM Error: Bootstrap NVRAM image failed checksum test... |
119 |
Physical Drive State: The data on the physical drive is being rebuilt. |
120 |
Physical Drive State: Predictive failure. This physical drive is predicted to fail soon. |
120 |
Physical Drive State: This drive is not supported for configuration... |
120 |
Physical Drive State: SATA drives are not supported for configuration and should be disconnected from this controller. |
120 |
Physical Drive State: Single-ported drives are not supported for configuration and should be disconnected from this controller. |
120 |
Physical Drive State: This drive contains unsupported configuration data... |
120 |
Physical Drive State: This drive is not supported for configuration by this version of controller firmware. |
120 |
Physical Drive State: This drive is smaller in size than the drive it is replacing... |
120 |
Physical Drive State: This drive is unrecognizable... |
120 |
Physical Drive State: This physical drive is part of a logical drive that is not supported by the current configuration... |
121 |
Redundancy State: This controller has been setup to be part of a redundant pair of controllers.... |
121 |
Redundancy State: This controller has been setup to be part of a redundant pair of controllers.... |
121 |
Redundant Path Failure: Multi-domain path failure |
121 |
Redundant Path Failure: The logical drive is degraded due to the loss of a redundant path. |
121 |
Redundant Path Failure: The physical drive is degraded due to the loss of a redundant path. |
121 |
Redundant Path Failure: Warning: Redundant I/0 modules of this storage box... |
121 |
Smart SSD State: SSD has less than 2% of usage remaining before wearout. |
122 |
Smart SSD State: SSD has less than 2% of usage remaining before wearout… |
122 |
Smart SSD State: SSD has less than 5% of usage remaining before wearout. |
122 |
Smart SSD State: SSD has less than 5% of usage remaining before wearout… |
122 |
Smart SSD State: SSD has less than an estimated 56 days before it reaches the maximum usage limit for writes (wearout)... |
122 |
Smart SSD State: SSD has reached the maximum rated usage limit for writes (wearout) and should be replaced immediately. |
122 |
Smart SSD State: The SmartSSD Wear Gauge log is full… |
122 |
Storage Enclosure: The enclosure is reporting a critical temperature status condition... |
122 |
Storage Enclosure: One or more fans have failed. |
122 |
Storage Enclosure: Warning: The enclosure is reporting a high temperature status. |
123 |
Storage Enclosure: Warning: One or more redundant power supplies in this enclosure has failed or is not plugged in correctly. |
123 |
POST error messages and beep codes |
123 |
Introduction to POST error messages |
123 |
Non-numeric messages or beeps only |
123 |
Advanced Memory Protection mode: Advanced ECC |
123 |
Advanced Memory Protection mode: Advanced ECC with hot-add support |
123 |
Advanced Memory Protection mode: Online spare with Advanced ECC |
123 |
Advanced Memory Protection mode: Multi-board mirrored memory with Advanced ECC |
124 |
Advanced Memory Protection mode: RAID memory with Advanced ECC |
124 |
An Unexpected Shutdown occurred prior to this power-up |
124 |
Critical Error Occurred Prior to this Power-Up |
124 |
Fan Solution Not Fully Redundant |
124 |
Fan Solution Not Sufficient |
125 |
Fatal DMA Error |
125 |
Fatal Express Port Error |
125 |
Fatal Front Side Bus Error |
125 |
Fatal Global Protocol Error |
125 |
Fatal Hub Link Error |
126 |
FATAL ROM ERROR: The System ROM is not Properly Programmed. |
126 |
Fibre Channel Mezzanine/Balcony Not Supported. |
126 |
High Temperature Condition detected by Processor X |
126 |
Illegal Opcode - System Halted |
126 |
iLO Generated NMI |
126 |
Internal CPU Check - Processor |
127 |
Invalid memory types were found on the same node. Please check DIMM compatibility. - Some DIMMs may not be used |
127 |
Invalid Password - System Halted! |
127 |
Invalid Password - System Restricted! |
127 |
Memory found on unpopulated Node. — Processor is required to be installed for memory to be used. |
127 |
Mismatched power supplies not supported |
128 |
Mixed processor speeds detected. Please make sure that all processors are the same speed. — System Halted! |
128 |
Network Server Mode Active and No Keyboard Attached |
128 |
NMI - Button Pressed! |
128 |
NMI - Undetermined Source |
128 |
Node Interleaving disabled - Invalid memory configuration |
128 |
No Floppy Drive Present |
129 |
No Keyboard Present |
129 |
Parity Check 2 - System DIMM Memory |
129 |
PCI Bus Parity Error, PCI Slot X |
129 |
Power Fault Detected in Hot-Plug PCI Slot X |
129 |
Power Supply Solution Not Fully Redundant |
130 |
Processor X Unsupported Wattage. |
130 |
Redundant ROM Detected - This system contains a valid backup system ROM. |
130 |
REDUNDANT ROM ERROR: Backup ROM Invalid. - ... |
130 |
REDUNDANT ROM ERROR: Bootblock Invalid. - ... |
130 |
REDUNDANT ROM ERROR: Primary ROM invalid. Booting Backup ROM. -... |
130 |
Temperature violation detected - system Shutting Down in X seconds |
131 |
There must be a first DIMM in pair if second DIMM in pair is populated. Second DIMM in pair ignored. |
131 |
This DIMM does not support thermal monitoring... |
131 |
This system only supports 667 MHz Front Side Bus Speed Processors. One or more 800 MHz Front Side Bus Speed Processors have been initialized at 667 MHz. System Halted! |
131 |
Trusted Execution Error found: 0X |
132 |
Unsupported DIMM(s) found in system. - DIMM(s) may not be used |
132 |
Unsupported PCI Card Detected Remove PCI Card from Slot |
132 |
Unsupported power supply detected in bay X |
132 |
Unsupported Processor Detected System will ONLY boot ROMPAQ Utility. System Halted. |
132 |
USB Tape-based One button Disaster Recovery (OBDR) drive detected. |
132 |
WARNING: A Type 2 Header PCI Device Has Been Detected... |
133 |
WARNING - iLO 2 not responding. System health monitoring has been disabled. |
133 |
WARNING - iLO 3 not responding. System health monitoring has been disabled. |
133 |
WARNING - Mixed Stepping Processors were detected. System cannot proceed. |
133 |
WARNING: ProLiant Demand Based Power Management cannot be supported with the following processor configuration. The system will run in Full Performance mode. |
134 |
100 Series |
134 |
101-I/O ROM Error |
134 |
101-ROM Error |
134 |
101-Option ROM Checksum Error... |
134 |
102-System Board Failure |
135 |
102-System Board Failure, CMOS Test Failed. |
135 |
102-System Board Failure, DMA Test Failed |
135 |
102-System Board Failure, Timer Test Failed |
135 |
104-ASR Timer Failure |
135 |
162-System Options Not Set |
136 |
163-Time & Date Not Set |
136 |
172-1-Configuration Non-volatile Memory Invalid |
136 |
180-Log Reinitialized |
136 |
200 Series |
136 |
201-Memory Error |
136 |
203-Memory Address Error |
137 |
207 - Invalid Memory Configuration Detected. DIMMs installed when no corresponding processor is detected. |
137 |
207-Invalid Memory Configuration - DIMMs must be installed in pairs or sequentially |
137 |
207-Invalid Memory Configuration - DIMMs Must be Installed Sequentially |
137 |
207-Invalid Memory Configuration - DIMM Size Parameters Not Supported. |
137 |
207-Invalid Memory Configuration - Incomplete Bank Detected in Bank X |
137 |
207-Invalid Memory Configuration - Insufficient Timings on DIMM |
138 |
207-Invalid Memory Configuration - Mismatched DIMMs within DIMM Bank |
138 |
207-Invalid Memory Configuration - Mismatched DIMMs within DIMM Bank... |
138 |
207-Invalid Memory Configuration - Mismatched DIMMs within DIMM Bank... |
138 |
207-Invalid Memory Configuration - Unsupported DIMM in Bank X |
138 |
207-Invalid Memory Configuration - Single channel memory... |
138 |
207-Invalid Memory Configuration - Unsupported DIMM in Socket X |
138 |
207-Memory Configuration Warning - DIMM In Socket X does not have Primary Width of 4 and only supports standard ECC. |
139 |
208-Memory Board Error - This error could be the result of a bad or improperly installed memory board or a system board issue |
139 |
209-Online Spare Memory Configuration - No Valid Banks for Online Spare |
139 |
209-Online Spare Memory Configuration - Spare Bank is Invalid |
139 |
209-Hot-add Memory Configuration - Boards must be installed sequentially. |
139 |
209-Invalid Lockstep memory configuration |
139 |
209-Mirror Memory Configuration - Memory Sizes on boards X and Y do not match |
140 |
209-RAID Memory Configuration - Memory Sizes on boards X and Y do not match |
140 |
210-Memory Board Power Fault on board X |
140 |
210-Memory Board Failure on board X |
140 |
212-Processor Failed, Processor X |
140 |
214-Processor PPM Failed, Module X |
140 |
300 Series |
141 |
301-Keyboard Error |
141 |
301-Keyboard Error or Test Fixture Installed |
141 |
303-Keyboard Controller Error |
141 |
304-Keyboard or System Unit Error |
141 |
400 Series |
142 |
40X-Parallel Port X Address Assignment Conflict |
142 |
404-Parallel Port Address Conflict Detected... |
142 |
600 Series |
142 |
601-Diskette Controller Error |
142 |
602-Diskette Boot Record Error |
142 |
605-Diskette Drive Type Error. |
143 |
611-Primary Floppy Port Address Assignment Conflict |
143 |
612-Secondary Floppy Port Address Assignment Conflict |
143 |
1100 Series |
143 |
1151-Com Port 1 Address Assignment Conflict |
143 |
1600 Series |
143 |
1609 - The server may have a failed system battery. Some... |
143 |
1610-Temperature Violation Detected. - Waiting 5 Minutes for System to Cool |
144 |
1611-CPU Zone Fan Assembly Failure Detected. Either... |
144 |
1611-CPU Zone Fan Assembly Failure Detected. Single fan... |
144 |
1611-Fan Failure Detected |
145 |
1611-Fan x Failure Detected (Fan Zone CPU) |
145 |
1611-Fan x Failure Detected (Fan Zone I/O) |
145 |
1611-Fan x Not Present (Fan Zone CPU) |
145 |
1611-Fan x Not Present (Fan Zone I/O) |
145 |
1611- Power Supply Zone Fan Assembly Failure Detected. Either... |
146 |
1611-Power Supply Zone Fan Assembly Failure Detected. Single fan... |
146 |
1611-Primary Fan Failure (Fan Zone System) |
146 |
1611-Redundant Fan Failure (Fan Zone System) |
146 |
1612-Primary Power Supply Failure |
146 |
1615-Power Supply Configuration Error |
147 |
1615-Power Supply Configuration Error |
147 |
1615-Power Supply Failure, Power Supply Unplugged, or Power Supply Fan Failure in Bay X |
147 |
1616-Power Supply Configuration Failure |
147 |
1700 Series |
147 |
1700-Slot X Drive Array - Please replace Array Accelerator Battery... |
147 |
1701-Slot X Drive Array - Please install Array Accelerator Battery... |
147 |
1702-SCSI Cable Error Detected |
148 |
1703 - Slot X Drive Array controller - Memory Self-Test Error - Access to all storage has been disabled... |
148 |
1704-Unsupported Virtual Mode Disk Operation - System Halted |
148 |
1706-The Extended BIOS Data Area in Server Memory has been Overwritten... |
148 |
1707 - Slot X Drive Array Controller - Bootstrap NVRAM checksum failed |
148 |
1708 - Slot X Drive Array Controller - Bootstrap NVRAM restored from backup. System restart required |
149 |
1710-Slot X Drive Array - Non-Array Controller Drives Detected Warning: possible data loss may occur... |
149 |
1711-Slot X Drive Array - RAID ADG logical drive(s) configured but Array Accelerator size <= 32 MB |
149 |
1711-Slot X Drive Array - Stripe size too large for RAID 5/6 logical drive(s) |
149 |
1712-Slot X Drive Array - RAID 5 logical drive(s) configured with 56 Drives, but Array Accelerator size <= 32 MB... |
150 |
1713-Slot X Drive Array - Redundant ROM Reprogramming Failure... |
150 |
1714-Slot X Drive Array - Redundant Checksum Error... |
150 |
1715-Slot X Drive Array Controller - Memory Error(s) Occurred... |
150 |
1716-Slot X Drive Array - Unrecoverable Media Errors Detected on Drives during previous Rebuild or Background Surface Analysis (ARM) scan... |
150 |
1717-Slot X Drive Array - Disk Drive(s) Reporting OVERHEATED Condition: Port X Box Y Bay(s) Z |
151 |
1718-Slot X Drive Array Device discovery found more devices attached to this controller than firmware currently supports... |
151 |
1719-Slot X Drive Array - A controller failure event occurred prior to this power-up (previous lock-up code = 0x####) |
151 |
1720-Slot X Drive Array - S.M.A.R.T. Hard Drive(s) Detect imminent failure: Port X Box Y Bay(s) Z... |
151 |
1721-Slot X Drive Array - Drive Parameter Tracking Predicts Imminent Failure... |
152 |
1724-Slot X Drive Array - Physical Drive Position Change(s) Detected - ... |
152 |
1725-Slot X Drive Array-Optional SIMM (Memory Module) Problem Detected |
152 |
1726-Slot X Drive Array - Cache Memory Size or Battery Presence Has Changed |
152 |
1727-Slot X Drive Array - New Logical Drive(s) Attachment Detected... |
152 |
1727-Slot X New (or Previously Failed) Logical Drive(s) Attached... |
153 |
1728-Slot X Drive Array - Abnormal Shut-Down Detected With Write Cache Enabled |
153 |
1729-Slot X Drive Array - Performance Optimization Scan In Progress |
153 |
1729-Slot X Disk Performance Optimization Scan In Progress... |
153 |
1730-Fixed Disk 0 Does Not Support DMA Mode |
154 |
1731-Fixed Disk 1 Does Not Support DMA Mode |
154 |
1732-Slot X Drive Array - Array Accelerator Battery Pack Missing... |
154 |
1733-Slot X Drive Array - Storage Enclosure Firmware Upgrade Problem Detected... |
154 |
1735-Slot X Drive Array - Unsupported Redundant Cabling Configuration Detected... |
154 |
1736-HP Trusted Platform Module Error |
155 |
1737-Slot X Drive Array - Redundant Cabling Configuration has excess Device Paths... |
155 |
1738-Slot X Drive Array - Storage Enclosure Redundant Cabling Problem Detected... |
155 |
1739-Slot X Drive Array - Redundant Cabling is not as recommended... |
156 |
1740-Fixed Disk 0 failed Set Block Mode |
156 |
1741-Fixed Disk 1 failed Set Block Mode |
156 |
1743-Slot X Drive Array - Logical Drive Erase Operation in Progress... |
156 |
1743-Slot X Drive Array - Logical Drive Erase Operation(s) are Queued... |
157 |
1744-Slot X Drive Array - Drive Erase Operation In Progress (or Queued)... |
157 |
1745-Slot X Drive Array - Drive Erase Operation Completed... |
157 |
1746-Slot X Drive Array - Unsupported Storage Connection Detected... |
157 |
1747-Slot X Drive Array - Unsupported Array Configuration Detected... |
157 |
1748-Slot X Drive Array - Unsupported Array Accelerator Battery Attached... |
158 |
1749-Slot X Drive Array - Array Accelerator Flash Memory being erased... |
158 |
1750-Fixed Disk 0 failed ID command |
159 |
1751-Fixed Disk 1 failed ID command |
159 |
1753-Slot X Drive Array - Array Controller Maximum Operating Temperature Exceeded During Previous Power Up |
159 |
1754-Slot X Drive Array - One or more RAID levels are configured... |
159 |
1756-Redundant controllers are not the same model |
159 |
1757-Slot X Array Accelerator module Incompatible with this controller... |
160 |
1758-Drive Array - Accelerator Size Mismatch Between Controllers... |
160 |
1759-Slot X Drive Array - Redundant Controller Error:... |
160 |
1760-Fixed Disk 0 does not support Block Mode |
160 |
1761-Fixed Disk 1 Does Not Support Block Mode |
160 |
1762-Slot X Drive Array - Controller Firmware Upgrade Needed |
160 |
1763-Slot X Drive Array - Array Accelerator daughtercard critical error; please replace... |
161 |
1763-Slot X Drive Array - Array Accelerator module is detached; please reattach. |
161 |
1764-Slot X Drive Array - Capacity Expansion Process is Temporarily Disabled... |
161 |
1768-Slot X Drive Array - Resuming Logical Drive Expansion Process |
161 |
1769-Slot X Drive Array - Drive(s) Disabled due to Failure During Expansion... |
161 |
1770-Slot X Drive Array - Disk Drive Firmware Update Recommended - ... |
162 |
1771-Primary Disk port Address conflict |
162 |
1772-Secondary Disk port Address conflict |
162 |
1773-Primary Fixed Disk port Address conflict |
163 |
1774-Slot X Drive Array - Obsolete data found in Array Accelerator... |
163 |
1775-Slot X Drive Array - Storage Enclosure Cabling Problem Detected: SAS Port Y: OUT port of this box is attached to OUT port of previous box... |
163 |
1776-Slot X Drive Array - SCSI Bus Termination Error |
163 |
1776-Slot X Drive Array - Shared SAS Port Connection Conflict Detected - Ports 1I, 1E: Storage connections detected on both shared internal and external ports. |
163 |
1776-Drive Array Reports Improper SCSI Port 1 Cabling |
164 |
1777-Slot X Drive Array - Storage Enclosure Problem Detected... |
164 |
1777-Slot X Drive Array - Storage Enclosure Problem Detected... |
165 |
1778-Slot X Drive Array resuming Automatic Data Recovery (Rebuild) process |
165 |
1779-Slot X Drive Array - Replacement drive(s) detected OR previously failed drive(s) now appear to be operational:... |
165 |
1779-Slot X Drive Array - Logical drive(s) previously failed... |
166 |
1780-Disk 0 Failure |
166 |
1781-Disk 1 Failure |
166 |
1782-Disk Controller Failure |
167 |
1783-Slot X Drive Array Controller Failure... |
167 |
1784-Slot X Drive Array – Drive Failure... |
167 |
1784-Slot X Drive Array – Logical Drive Failure |
168 |
1785-Slot X Drive Array not Configured... |
168 |
1786-Slot X Drive Array Recovery Needed... |
168 |
1787-Slot X Drive Array Operating in Interim Recovery (Degraded) Mode... |
169 |
1788-Slot X Drive Array Reports Incorrect Drive Replacement... |
169 |
1789-Slot X Drive Array Disk Drive(s) Not Responding... |
170 |
1790-Disk 0 Configuration Error |
170 |
1791-Disk 1 Error |
170 |
1792-Slot X Drive Array - Valid Data Found in Array Accelerator... |
171 |
1793-Drive Array - Data in Array Accelerator has been Lost... |
171 |
1794-Drive Array - Array Accelerator Battery Charge Low... |
171 |
1795-Slot X Drive Array - Array Accelerator Configuration Error... |
171 |
1796-Slot X Drive Array - Array Accelerator Not Responding... |
171 |
1797-Slot X Drive Array - Array Accelerator Read Error Occurred... |
172 |
1798-Slot X Drive Array - Array Accelerator Self-Test Error Occurred... |
172 |
1799-Slot X Drive Array - Drive(s) Disabled due to Array Accelerator Data Loss... |
172 |
1800 Series |
172 |
1800-Slot X Drive Array – Array Accelerator Super-Cap is charging... |
172 |
1801-Slot X Drive Array – Please install Array Accelerator Super-Cap... |
173 |
Event list error messages |
173 |
Introduction to event list error messages |
173 |
A CPU Power Module (System Board, Socket X)... |
173 |
ASR Lockup Detected: Cause |
173 |
Automatic operating system shutdown initiated due to fan failure |
174 |
Automatic Operating System Shutdown Initiated Due to Overheat Condition... |
174 |
Blue Screen Trap: Cause [NT]... |
174 |
Corrected Memory Error Threshold Passed (Slot X, Memory Module Y)... |
174 |
EISA Expansion Bus Master Timeout (Slot X)... |
174 |
PCI Bus Error (Slot X, Bus Y, Device Z, Function X) |
174 |
Processor Correctable Error Threshold Passed (Slot X, Socket Y) |
175 |
Processor Uncorrectable Internal Error (Slot X, Socket Y) |
175 |
Real-Time Clock Battery Failing |
175 |
System AC Power Overload (Power Supply X) |
175 |
System AC Power Problem (Power Supply X) |
175 |
System Fan Failure (Fan X, Location) |
175 |
System Fans Not Redundant |
176 |
System Overheating (Zone X, Location) |
176 |
System Power Supplies Not Redundant |
176 |
System Power Supply Failure (Power Supply X) |
176 |
Unrecoverable Host Bus Data Parity Error... |
176 |
Uncorrectable Memory Error (Slot X, Memory Module Y)... |
176 |
HP BladeSystem p-Class infrastructure error codes |
176 |
Server blade management module error codes |
177 |
Server blade error codes |
177 |
Server blade management module board error codes |
177 |
Server blade management module signal backplane error codes |
177 |
Server blade management module power backplane A error codes |
177 |
Server blade management module power backplane B error codes |
178 |
Interconnect A Error Code |
178 |
Interconnect B Error Code |
178 |
Interconnect Module A (10-Connector) Error Code |
178 |
Interconnect Module A (6-Connector) Error Code |
179 |
Interconnect Module B (10-Connector) Error Code |
179 |
Interconnect Module B (6-Connector) Error Code |
179 |
Unknown server blade management module error code |
180 |
Power management module error codes |
180 |
Power supply error codes |
180 |
Power management module board error codes |
180 |
Power management module backplane error codes |
180 |
Unknown power management module error code |
181 |
Port 85 codes and iLO messages |
181 |
Troubleshooting the system using port 85 codes |
181 |
Processor-related port 85 codes |
181 |
Memory-related port 85 codes |
182 |
Expansion board-related port 85 codes |
183 |
Miscellaneous port 85 codes |
184 |
Windows® Event Log processor error codes |
185 |
Message ID: 4137 |
185 |
Message ID: 4140 |
185 |
Message ID: 4141 |
185 |
Message ID: 4169 |
185 |
Message ID: 4190 |
185 |
Contacting HP |
187 |
Contacting HP technical support or an authorized reseller |
187 |
Customer self repair |
187 |
Server information you need |
187 |
Operating system information you need |
188 |
Microsoft® operating systems |
188 |
Linux operating systems |
189 |
Novell NetWare operating systems |
190 |
SCO operating systems |
190 |
IBM OS/2 operating systems |
191 |
Oracle Solaris operating systems |
192 |
Acronyms and abbreviations |
193 |