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HP ProOne 400 Maintenance & Service Guide - Page 145

B-More Than One USB type-C Cards Are, Chassis, Rear Chassis, or Front Chassis Fan

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Control panel message Description Recommended action 3. Reconfigure card resources and/or run Computer Setup or Windows utilities. 419-Out of Memory Space for Option ROMs Recently added PCI expansion card contains an ▲ If a PCI expansion card was recently option ROM too large to download during POST. added, remove it to see if the problem remains. 41A-Front USB1/USB2 Not Connected Front USB cable has been detached or unseated Reconnect or replace front USB cable. from system board. 41B-Device in PCI Express Slot Failed To Initialize There is an incompatibility or problem with a PCIe device and the system or PCIe link could not be configured to a valid bus width or speed. Try rebooting the system. If the error reoccurs, the device may not work with this system 43A-USB Type-C I2C Not Connected Cable is required between I2C on card and USB- Install cable between I2C on card and USB-C on C on the system board. the system board. 43B-More Than One USB type-C Cards Are Installed More than one USB type-C card is installed. Remove USB type-C card so only one is installed. 500-BIOS Recovery A system BIOS recovery has occurred. Not applicable. 70x-Wireless Mode Not Supported The system has detected a wireless module installed in the system that is not supported and has been disabled. Replace with a supported module. 800-Keyboard Error Keyboard failure. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3. Ensure that none of the keys are depressed. 4. Replace keyboard. 801-Keyboard or System Unit Error Keyboard failure. 1. Reconnect the keyboard with computer turned off. 2. Ensure that none of the keys are depressed. 3. Replace the keyboard. 4. Replace the system board. 900-CPU Fan Not Detected CPU fan is not connected or may have malfunctioned. 1. Reseat CPU fan. 2. Reseat fan cable. 3. Replace CPU fan. 901-Chassis, Rear Chassis, or Front Chassis Fan Chassis, rear chassis, or front chassis fan is not 1. Reseat chassis, rear chassis, or front not Detected connected or may have malfunctioned. chassis fan. 2. Reseat fan cable. 3. Replace chassis, rear chassis, or front chassis fan. 903-Computer Cover Has Been Removed Since N/A Last System Startup 904-SATA Cabling Error One or more SATA devices are improperly attached. For optimal performance, the SATA 0 and SATA 1 ports should be used for hard drives before other ports. Ensure SATA connectors are used in ascending order. For one device, use SATA 0. For two devices, use SATA 0 and SATA 1. For three devices, use SATA 0, SATA 1, and SATA 2. POST numeric codes and text messages 135

Section	Page
Product features	11
Overview	11
Front components	12
Side components	13
Rear components	14
Internal components	15
Labels	16
Illustrated parts catalog	17
System parts	17
Misc parts	18
Mass storage devices	20
Processors and memory modules	21
Cables	22
Keyboards and mice	23
Routine care, SATA drive guidelines, and disassembly preparation	24
Electrostatic discharge information	24
Generating static	25
Preventing electrostatic damage to equipment	25
Personal grounding methods and equipment	26
Grounding the work area	26
Recommended materials and equipment	26
Operating guidelines	27
Routine care	27
General cleaning safety precautions	27
Cleaning the Computer Case	28
Cleaning the keyboard	28
Cleaning the monitor	28
Cleaning the mouse	29
Service considerations	29
Tools and software Requirements	29
Screws	29
Cables and connectors	29
Hard Drives	29
Lithium coin cell battery	30
SATA hard drive cables	31
SATA data cable	31
Cable management	31
Removal and Replacement Procedures	32
Preparing to disassemble the computer	32
Rear port cover	33
Attaching and removing a stand	34
Recline stand	34
Attaching a recline stand	34
Removing a recline stand	34
Adjustable-height stand	35
Attaching an adjustable-height stand	35
Removing an adjustable-height stand	36
Easel stand	36
Attaching an easel stand	36
Removing an easel stand	37
Access panel	38
Drives	39
Replacing a hard disc drive	39
Removing a 2.5-inch hard disc drive	40
Installing a 2.5-inch hard disc drive	41
Replacing the optical drive	41
Converter board	43
Top trim	44
Webcam module	45
System board (EMI) shield	47
Memory	48
Battery	51
WLAN module	53
Antennas	55
Heat sink	56
Processor	57
System board	59
System board callouts	61
System board callouts	61
Serial/PS2 board	62
Speakers	64
VESA mounting bracket	65
Drive cable	66
Power connector	67
Fan assembly	69
Right trim	70
Left trim	72
Rear I/O cover and bottom trim	74
Display panel, non-touch	75
Display panel, touch	78
Computer Setup (F10) Utility	81
Computer Setup (F10) Utilities	81
Using Computer Setup (F10) Utilities	81
Computer Setup–Main	83
Computer Setup—Security	85
Computer Setup—Advanced	87
Recovering the Configuration Settings	92
Using HP PC Hardware Diagnostics (UEFI)	93
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device	93
Troubleshooting without diagnostics	95
Safety and comfort	95
Before you call for technical support	95
Helpful hints	96
Solving general problems	97
Solving power problems	101
Solving hard drive problems	102
Solving media card reader problems	104
Solving display problems	105
Solving audio problems	110
Solving printer problems	112
Solving keyboard and mouse problems	113
Solving Hardware Installation Problems	115
Solving Network Problems	116
Solving memory problems	119
Solving CD-ROM and DVD problems	120
Solving USB flash drive problems	123
Solving front panel component problems	124
Solving Internet access problems	124
Solving software problems	126
System backup and recovery	127
Backing up, restoring, and recovering in Windows 10	127
Creating recovery media and backups	127
Creating HP Recovery media (select products only)	127
Using Windows tools	129
Restore and recovery	129
Recovering using HP Recovery Manager	129
What you need to know before you get started	129
Using the HP Recovery partition (select products only)	130
Using HP Recovery media to recover	130
Changing the computer boot order	131
Removing the HP Recovery partition (select products only)	131
Backing up, restoring, and recovering in Windows 8.1 or Windows 8	131
Creating recovery media and backups	131
Restoring and recovering using Windows tools	132
Using Reset when the system is not responding	132
Recovery using the Windows recovery USB flash drive	133
Recovery using Windows operating system media (purchased separately)	133
Backing up, restoring, and recovering in Windows 7	133
Creating recovery media	134
Creating recovery media using HP Recovery Manager (select models only)	134
Creating recovery discs with HP Recovery Disc Creator (select models only)	135
Creating recovery discs	136
Backing up your information	136
System Restore	137
System Recovery	137
System Recovery when Windows is responding	137
System Recovery when Windows is not responding	138
System Recovery using recovery media (select models only)	138
Using HP Recovery Disc operating system discs (select models only)	139
POST error messages and diagnostic front panel LEDs and audible codes	141
POST numeric codes and text messages	141
Interpreting system validation diagnostic front panel LEDs and audible codes	146
Password security and resetting CMOS	148
Resetting the password jumper	148
Clearing and resetting the BIOS	150
Power cord set requirements	151
General requirements	151
Japanese power cord requirements	151
Country-specific requirements	152
Statement of Volatility	153
Specifications	154

Match case Limit results 1 per page

Control panel message

Description

Recommended action

Reconﬁgure

card resources and/or run

Computer Setup or Windows utilities.

419-Out of Memory Space for Option ROMs

Recently added PCI expansion card contains an

option ROM too large to download during POST.

▲

If a PCI expansion card was recently

added, remove it to see if the problem

remains.

41A-Front USB1/USB2 Not Connected

Front USB cable has been detached or unseated

from system board.

Reconnect or replace front USB cable.

41B-Device in PCI Express Slot Failed To

Initialize

There is an incompatibility or problem with a

PCIe device and the system or PCIe link could

not be

conﬁgured

to a valid bus width or speed.

Try rebooting the system. If the error reoccurs,

the device may not work with this system

43A-USB Type-C I2C Not Connected

Cable is required between I2C on card and USB-

C on the system board.

Install cable between I2C on card and USB-C on

the system board.

43B-More Than One USB type-C Cards Are

Installed

More than one USB type-C card is installed.

Remove USB type-C card so only one is

installed.

500–BIOS Recovery

A system BIOS recovery has occurred.

Not applicable.

70x-Wireless Mode Not Supported

The system has detected a wireless module

installed in the system that is not supported

and has been disabled.

Replace with a supported module.

800-Keyboard Error

Keyboard failure.

Reconnect keyboard with computer

turned

oﬀ.

Check connector for bent or missing pins.

Ensure that none of the keys are

depressed.

Replace keyboard.

801-Keyboard or System Unit Error

Keyboard failure.

Reconnect the keyboard with computer

turned

oﬀ.

Ensure that none of the keys are

depressed.

Replace the keyboard.

Replace the system board.

900-CPU Fan Not Detected

CPU fan is not connected or may have

malfunctioned.

Reseat CPU fan.

Reseat fan cable.

Replace CPU fan.

901-Chassis, Rear Chassis, or Front Chassis Fan

not Detected

Chassis, rear chassis, or front chassis fan is not

connected or may have malfunctioned.

Reseat chassis, rear chassis, or front

chassis fan.

Reseat fan cable.

Replace chassis, rear chassis, or front

chassis fan.

903-Computer Cover Has Been Removed Since

Last System Startup

N/A

904-SATA Cabling Error

One or more SATA devices are improperly

attached. For optimal performance, the SATA 0

and SATA 1 ports should be used for hard drives

before other ports.

Ensure SATA connectors are used in ascending

order. For one device, use SATA 0. For two

devices, use SATA 0 and SATA 1. For three

devices, use SATA 0, SATA 1, and SATA 2.

POST numeric codes and text messages

135