Quick Troubleshooting Guide
iii
C
ONTENTS
chapter 1
General Service Information
Troubleshooting Procedures
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1-1
Tools Required - Desktop Computers and Workstations
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1-1
Tools Required - Notebooks
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1-1
Protecting Yourself and the Computer
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1-1
Clearing CMOS
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1-2
Customer Responsibilities
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1-2
POST Power-On Sequence
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1-3
Compaq Drive Protection System
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1-3
Accessing DPS Through Compaq Diagnostics for Windows
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1-4
Compaq Configuration Record Utility
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1-4
chapter 2
Troubleshooting Flowcharts for Desktop Computers
1. Initial Troubleshooting
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2-2
2. No Power, Part 1
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2-3
3. No Power, Part 2
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2-4
4. No Power, Part 3
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2-5
5. No Video, Part 1
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2-6
6. No Video, Part 2
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2-7
7. No Video, Part 3
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2-8
8. Error Messages Part 1
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2-9
9. Error Messages, Part 2
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2-10
10. Error Messages, Part 3
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2-11
11. No O/S Loading
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2-12
12. No O/S Loading from Hard Drive, Part 1
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2-13
13. No O/S Loading from Hard Drive, Part 2
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2-14
14. No O/S Loading from Hard Drive, Part 3
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2-15
15. No O/S Loading from Diskette Drive
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2-16
16. No O/S Loading from CD-ROM Drive
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2-17
17. No O/S Loading from Network
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2-18
18. Non-Functioning Device
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2-19
chapter 3
Troubleshooting Flowcharts for Portable Computers
1. Initial Troubleshooting
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3-2
2. No Power, Part 1
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3-3
3. No Power, Part 2
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3-4
4. No Power, Part 3
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3-5
5. No Power, Part 4
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3-6
6. No Video, Part 1
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3-7
7. No Video, Part 2
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3-8
8. Non-Functioning Docking Station
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3-9
9. No O/S Loading
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3-10
10. No O/S Loading from Hard Drive, Part 1
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3-11