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A “printhead monitoring” message, A “printheads are limiting performance” message

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The problem is... (other topics) Code 84.1:03 84.2:01 86:01 Short message Suggested action Restart the printer. If the problem persists, Check that the cable between the printer and roll module 2 is call HP support. well connected. Possible paper jam A paper jam has been detected in drawer 2. See A paper jam in drawer 2 [4500]. Possible paper jam A paper jam has been detected in the platen area. See A paper jam (paper stuck in the printer) [4000] or A paper jam (paper stuck in the printer) [4500]. Stacker communication error. Check connections. No communication received from the stacker. Connect the stacker or turn it on. Stacker disengaged. Attach it to printer. Switch off the stacker, attach it to the printer, then switch it on again. Stacker full of media Remove the accumulated pile of paper from the stacker. Stacker paper jam Remove the accumulated pile of paper from the stacker. Turn it off and then on again. If your printer front panel is displaying an error code which is not in the list above, try the following: restart the printer (see Restart) and/or check to make sure you have the latest firmware and driver versions (see Update my printer's firmware). If the problem persists, contact your customer service representative. A "printhead monitoring" message This is not an error message. The message is displayed whenever the Printhead monitoring option is set to Intensive. If you change the setting to Optimized, the message will not appear. See Manage printhead monitoring. A "printheads are limiting performance" message This message appears on the front panel during printing when the printer has detected that one or more printheads are not performing optimally, and so it needs to make extra passes to maintain print quality. To eliminate this message, choose one of the following: ● Select a higher print quality; see Change the print quality. ● Clean the printheads; see Recover (clean) the printheads. ● Use the Image Diagnostics Print to identify which printhead is causing the problem; see How do I... (Image Diagnostics Print topics). An "on hold for paper" message [4500] NOTE This topic applies to the HP Designjet 4500 Printer series only. 288 Chapter 23 The problem is... (other topics) ENWW

Section	Page
Introduction	15
Using this guide	16
Introduction	16
How do I ...	16
The problem is ...	16
Tell me about ...	16
Legal information	16
Index	16
The printer's main features	16
The printer's main components [4000]	17
Front view	17
Rear view	18
The printer's main components [4500]	18
Front view	19
Front view with optional stacker	20
Rear view	20
The front panel	21
Printer software	22
Scanner software [4500]	22
How do I... (printer assembly topics) [4000]	25
Get started	26
Unpack the printer	26
Assemble the stand	28
Attach the stand	31
Remove packaging materials	34
Assemble the bin	37
Switch on for the first time	40
Install ink cartridges	41
Remove the setup printheads	43
Install the printheads	45
Install the printhead cleaners	46
Load a roll of paper onto the spindle	48
Load the paper into the printer	50
Connect the printer	54
Install accessories	55
Gigabit Ethernet socket	55
USB 2.0 socket	56
Jetdirect print server	57
Memory expansion card	58
How do I... (printer assembly topics) [4500]	59
Get started	60
Unpack the printer	60
Assemble the stand	63
Attach the stand	70
Attach the roll module	72
Set up the printer	76
Connect and switch on the printer	81
Install the ink cartridges	83
Install the printheads	85
Install the printhead cleaners	88
Load roll 1	90
Load roll 2	95
Assemble the bin	99
How do I... (software setup topics)	103
Choose which connection method to use	104
Connect to a network (Windows)	104
Automatic IP address configuration	104
Manual IP address configuration	105
Connect directly to a computer (Windows)	106
Uninstall the printer driver (Windows)	106
Connect to a network (Mac OS X)	106
Manual connection using Bonjour/Rendezvous	107
Manual connection using AppleTalk	107
Manual connection using TCP/IP	108
Connect to a network (Mac OS 9) [4000]	109
Using TCP/IP	109
Using AppleTalk	109
Connect directly to a computer (Mac OS X)	110
Manual connection with FireWire (IEEE 1394)	110
Manual connection with USB	111
Sharing the printer	111
Connect directly to a computer (Mac OS 9) [4000]	111
Sharing the printer	112
Uninstall the printer driver (Mac OS 9) [4000]	112
How do I... (printer operation topics)	115
Switch on and off	116
Restart	116
Change the language of the front panel	117
Access the Embedded Web Server	117
Using IP over FireWire with Mac OS X 10.3 and later	118
Change the language of the Embedded Web Server	118
Password-protect the Embedded Web Server	119
Request E-mail notification of specific error conditions	119
Set the date and time	119
Change the sleep mode setting	120
Turn off the buzzer	120
Change the front panel contrast	120
Change the units of measurement	120
Adjust for altitude	120
How do I... (paper topics)	121
Load a roll onto the spindle [4000]	122
Load a roll into the printer [4000]	124
Unload a roll from the printer [4000]	127
The normal procedure (roll attached to spindle)	127
Roll detached from spindle	128
No paper visible	128
Load a single sheet [4000]	128
Unload a single sheet [4000]	132
Load a roll onto the spindle [4500]	132
Load a roll into the printer [4500]	134
Unload a roll from the printer [4500]	137
The normal procedure (roll attached to spindle)	137
Roll detached from spindle	138
No paper visible	139
Trim the paper with the manual cutter [4500]	139
View information about the paper	141
Download media profiles	141
Use non-HP paper	142
Cancel the drying time	142
Change the drying time	142
How do I... (print job topics)	143
Submit a job with the Embedded Web Server	144
Save a job	144
Print a saved job	145
Cancel a job	145
Manage the print queue	145
Turning off the queue [4000]	145
The When To Start Printing options	145
Identifying a job in the queue	146
Prioritizing a job in the queue	146
Deleting a job from the queue	146
Making copies of a job in the queue	146
Understanding job status	147
Nest jobs to save roll paper	148
When does the printer try to nest pages?	148
Which pages can be nested?	148
Which pages qualify for nesting?	148
How long does the printer wait for another file?	149
How do I... (stacker topics) [4500]	151
Install the stacker	152
Uninstall the stacker	152
Change the temperature	153
Change paper rolls while using the stacker	153
Clean the exterior of the stacker	153
Clean the stacker rollers	153
Move or store the stacker	154
How do I... (image adjustment topics)	155
Change the page size	156
Create a custom page size	156
Using the HP-GL/2 & RTL printer driver for Windows	156
Using the PostScript printer driver for Windows XP or Windows 2000	156
Using the PostScript printer driver for Windows Me or Windows 98	156
Using the PostScript printer driver for Windows NT	157
Using the PostScript printer driver for Mac OS X	157
Using the PostScript printer driver for Mac OS 9	157
Using the Embedded Web Server	157
Change the print quality	157
Choose print quality settings	158
Print at maximum speed	159
Adjust the margins	160
Print on oversize pages	160
Print without added margins	161
Select the orientation of the image	161
Rotate an image	162
Autorotate	163
Print a mirror image	163
Scale an image	163
Change the palette settings	164
Change the treatment of overlapping lines	165
Change the graphic language setting	165
How do I... (color topics)	167
Perform color calibration	168
Perform black point compensation	168
Set the rendering intent	169
Select the color emulation mode	169
Produce matching prints from different HP Designjets	169
Get accurate colors from Adobe Photoshop CS (HP–GL/2 & RTL driver)	170
Application settings	170
Driver settings	172
Printer settings	173
Get accurate colors from Adobe Photoshop CS (PostScript driver)	173
Application settings	174
Driver settings	177
Printer settings	177
Get accurate colors from Adobe InDesign CS	177
Application settings	177
Driver settings	179
Printer settings	180
Get accurate colors from QuarkXPress 6	180
Application settings	180
Driver settings	182
Printer settings	182
Get accurate colors from Autodesk AutoCAD	182
Get accurate colors from Microsoft Office 2003	182
Get accurate colors from ESRI ArcGIS 9	182
Printing with the Windows printer engine	183
Printing with the ArcPress printer engine	184
How do I... (ink system topics)	187
Remove an ink cartridge	188
Insert an ink cartridge	191
Remove a printhead	192
Insert a printhead	195
Manage printhead monitoring	197
Recover (clean) the printheads	198
Clean a printhead's electrical connections	198
Align the printheads	202
Remove a printhead cleaner	203
Insert a printhead cleaner	204
Check the status of the ink system	206
Get ink cartridge statistics	207
Get printhead statistics	207
How do I... (accounting topics)	209
Get accounting information from the printer	210
Check printer usage statistics	210
Check ink and paper usage for a job	210
Request accounting data by E-mail	210
How do I... (printer maintenance topics)	213
Clean the exterior of the printer	214
Clean the input rollers	214
Clean the platen	214
Lubricate the printhead carriage	217
Replace the manual cutter blades	217
Maintain the ink cartridges	218
Move or store my printer	218
Update my printer's firmware	218
How do I... (Image Diagnostics Print topics)	221
Print the Image Diagnostics Print	222
Respond to the Image Diagnostics Print	222
Interpret Image Diagnostics part 1	222
Corrective action	223
Interpret Image Diagnostics part 2	224
Banding	224
Horizontal bands across strips of one color only	225
Corrective action	225
Horizontal bands across all the colored strips	225
Corrective action	225
Interpret Image Diagnostics part 3	225
Corrective action	226
If I still have a problem	226
How do I... (paper advance calibration topics)	229
Overview of the calibration process	229
The calibration process in detail	230
After calibration	232
How do I... (scanner topics) [4500]	233
Calibrate the scanner	234
Calibrate the touch screen pointer	234
Create a new media profile	235
Copy a document	235
Scan a document to a file	238
Print a file	238
View or delete a file	239
Scan heavyweight paper or cardboard	239
Preview copies	241
Zoom all	241
Zoom in	241
Zoom out	241
One-to-one pixel viewing	242
Resize paper frame	242
Move tool	242
Position the paper frame	242
Align left and align right	243
Add a new printer	244
Save files on a CD or DVD	245
Access the shared folder from my computer	245
Accessing the shared folder from Windows XP	245
Accessing the shared folder from Windows 2000	246
Accessing the shared folder from Windows 98	246
Accessing the shared folder from Mac OS X	246
Adjust color	246
Enable or disable scanner accounts	247
Check the printer queue	247
Collate copies	248
Clean the glass	248
Set sleep and wake-up timers	248
The problem is... (paper topics)	249
The paper cannot be loaded successfully [4000]	250
Rolls	250
Sheets	250
The paper cannot be loaded successfully [4500]	251
A paper jam (paper stuck in the printer) [4000]	251
Check printhead path	252
Check paper path	253
A paper jam (paper stuck in the printer) [4500]	253
Check printhead path	254
Check paper path	263
A paper jam in drawer 2 [4500]	263
Prints do not stack properly in the bin [4000]	270
Prints do not stack properly in the basket [4500]	271
The printer uses a lot of paper to align the printheads	271
The paper moves while the printer is in standby mode [4500]	271
The printer unloads or trims the paper after a long period of disuse [4500]	271
The printer unloads the paper while switched off [4500]	271
The printer unloads the paper when switched on [4500]	271
The problem is... (print quality topics)	273
General advice	274
Banding (horizontal lines across the image)	274
Lines are missing or thinner than expected	275
Solid bands or lines printed over the image	275
Graininess	276
The paper is not flat	276
The print smudges when touched	277
Ink marks on the paper	277
Smears on the front of coated paper	277
Smears or scratches on the front of glossy paper	278
Ink marks on the back of the paper	278
Ink marks when the stacker is in use [4500]	278
A defect near the start of a print	278
Lines are stepped	279
Lines are printed double or in wrong colors	279
Lines are discontinuous	280
Lines are blurred (ink bleeds from lines)	280
Lines are slightly warped	281
Color accuracy	281
Color accuracy using EPS or PDF images in page layout applications	281
PANTONE color accuracy	281
Using Automatic PANTONE Calibration (the best choice)	282
Converting PANTONE colors manually	282
Tips	282
Color matching between different HP Designjets	282
Printing via separate PostScript drivers	282
Printing via separate HP-GL/2 drivers	283
Printing the same HP-GL/2 file	284
The problem is... (image error topics)	285
The print is completely blank	286
The output contains only a partial print	286
The image is clipped	286
The image is in one portion of the printing area	287
The image is unexpectedly rotated	287
The print is a mirror image of the original	287
The print is distorted or unintelligible	287
One image overlays another on the same sheet	287
Pen settings seem to have no effect	288
Some objects are missing from the printed image	288
A PDF file is clipped or objects are missing	288
No output when printing from Microsoft Visio 2003	288
The problem is... (ink system topics)	289
I cannot insert an ink cartridge	290
The printer will not accept a large black ink cartridge	290
I cannot remove an ink cartridge	290
I cannot insert a printhead	290
I cannot insert a printhead cleaner	290
The front panel keeps telling me to reseat or replace a printhead	290
An ink cartridge status message	291
A printhead status message	291
A printhead cleaner status message	291
The problem is... (stacker topics) [4500]	293
Paper scrolling	294
The trailing edge of the paper curling up	294
The paper is not completely ejected	294
The problem is... (scanner topics) [4500]	295
The diagnostics light is flashing	296
The wait light is flashing	296
The wait and diagnostics lights are both flashing	296
The scanner displays a warning message	297
The scanner software is in the wrong language	297
The scanner software does not start	297
The CD or DVD cannot be read by my computer	298
A media profile cannot be generated	298
The printer puts the job on hold	298
The printer loads the wrong roll	298
The margins are too wide	298
Streaks in the scanned image	298
The problem is... (other topics)	299
The printer's start-up process does not complete	300
A front panel message	300
A “printhead monitoring” message	302
A “printheads are limiting performance” message	302
An “on hold for paper” message [4500]	302
The printer does not print	303
The printer seems slow	304
The application slows down or hangs up while generating the print job	304
Communication failures between computer and printer	305
I cannot access the Embedded Web Server from my browser	305
An out-of-memory error	306
An AutoCAD 2000 memory allocation error	306
The platen rollers squeak	306
Tell me about... (Embedded Web Server topics)	309
Tell me about... (printer topics)	311
Color emulation modes	312
CMYK color emulation	312
RGB color emulation	313
Connecting the printer	313
The printer's rear lights	314
The printer's internal prints	314
Preventive maintenance	315
Tell me about... (ink system topics)	317
Ink cartridges	318
Replacing ink cartridges	318
Printheads	319
Printhead cleaners	320
Ink system tips	320
Tell me about... (paper topics)	321
Using paper	322
Supported paper types	322
Drying time	324
Using paper with the stacker [4500]	324
Tell me about... (multiroll topics) [4500]	325
The uses of a multiroll printer	326
How the printer allocates jobs to paper rolls	326
Roll switching policy	327
Unattended printing	327
Tell me about... (printer specifications topics)	329
Functional specifications	330
Physical specifications	331
Memory specifications	332
Power specifications	332
Ecological specifications	332
Environmental specifications	332
Acoustic specifications	333
Tell me about... (ordering supplies and accessories topics)	335
Ordering ink supplies	336
Ordering paper	336
Ordering accessories	339
Tell me about... (getting help topics)	341
HP Instant Support	342
HP Customer Care	342
HP Designjet Online	343
Other sources of information	343
Legal information	345
Worldwide Limited Warranty—HP Designjet 4000/4500 Printer series and 4500mfp	346
A. Extent of HP Limited Warranty	346
B. Limitations of liability	347
C. Local law	348
Hewlett-Packard Software License Agreement	349
HP SOFTWARE LICENSE TERMS	349
Open source acknowledgments	350
Regulatory notices	351
Regulatory Model Number	351
ELECTROMAGNETIC COMPATIBILITY (EMC)	351
FCC statements (U.S.A.)	351
Shielded cables	351
Normes de sécurité (Canada)	352
DOC statement (Canada)	352
Korean EMI statement	352
VCCI Class A (Japan)	352
Safety power cord warning	352
Taiwanese EMI statement	352
Chinese EMI statement	353
Sound	353
DECLARATION OF CONFORMITY	354
declares that the product	354
conforms to the following product specifications	354
Additional information	354
Local contacts for regulatory topics only	355

Match case Limit results 1 per page

Code

Short message

Suggested action

84.1:03

Restart the printer. If the problem persists,

call HP support.

Check that the cable between the printer and roll module 2 is

well connected.

84.2:01

Possible paper jam

A paper jam has been detected in drawer 2. See

paper

jam

drawer

[4500].

86:01

Possible paper jam

A paper jam has been detected in the platen area. See

paper

jam

(paper

stuck

the

printer)

[4000] or

paper

jam

(paper

stuck

the

printer)

[4500].

Stacker communication error. Check

connections.

No communication received from the stacker. Connect the

stacker or turn it on.

Stacker disengaged. Attach it to printer.

Switch off the stacker, attach it to the printer, then switch it on

again.

Stacker full of media

Remove the accumulated pile of paper from the stacker.

Stacker paper jam

Remove the accumulated pile of paper from the stacker. Turn

it off and then on again.

If your printer front panel is displaying an error code which is not in the list above, try the following:

restart the printer (see

Restart) and/or check to make sure you have the latest firmware and driver

versions (see

Update

printer's

firmware). If the problem persists, contact your customer service

representative.

A “printhead monitoring” message

This is not an error message. The message is displayed whenever the

Printhead monitoring

option

is set to

Intensive

. If you change the setting to

Optimized

, the message will not appear. See

Manage

printhead

monitoring.

A “printheads are limiting performance” message

This message appears on the front panel during printing when the printer has detected that one or

more printheads are not performing optimally, and so it needs to make extra passes to maintain print

quality. To eliminate this message, choose one of the following:

●

Select a higher print quality; see

Change

the

quality.

●

Clean the printheads; see

Recover

(clean)

the

printheads.

●

Use the Image Diagnostics Print to identify which printhead is causing the problem; see

How

I...

(Image

Diagnostics

topics).

An “on hold for paper” message [4500]

NOTE

This topic applies to the HP Designjet 4500 Printer series only.

288

Chapter 23

The problem is... (other topics)

ENWW

The problem is... (other

topics)