HP RDX1000 HP RDX USB 3.0 Removable Disk Backup System user guide (484933-014, - Page 20

Troubleshooting, General Procedure - driver

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5 Troubleshooting In this chapter: • General Procedure (page 20) • Using the RDX utility for diagnostics (page 22) • Understanding the LEDs (page 21) • Emergency eject (page 22) • RDX Removable Disk Backup System does not appear in Device Manager (page 23) • Unit performance seems slow (page 23) • Write error (page 23) • Firmware download fails with Windows Server 2003 (page 23) • System will not complete boot process (page 23) General Procedure If a problem occurs, the first step is to try to establish whether the problem lies with the cartridge, the drive, the host server or workstation and connections, or the way the system is being operated. Has the system just been installed? There could be an installation problem: 1. Check through the information in the relevant installation chapter of this guide. 2. Check the power connectors and USB cabling. 3. Are you connected to a USB 3.0 port? Are there any other devices attached to the same USB hub/controller? Remove extra devices if they are not necessary. See also USB Configuration Guide (page 26). 4. Check the environmental conditions against the specified limits, see the RDX QuickSpecs on http://www.hp.com. 5. Are appropriate drivers and application software installed on the host? You can use the HP RDX Ultility to download and install firmware upgrades from http://www.hp.com/support/ rdx. Are you using new cartridges or a different brand of cartridge? Have you been using the particular cartridge for a very long time? The problem could lie with the cartridge: 1. Check that you are using an RDX cartridge. 2. Check that the cartridge is not damaged. 3. Has the cartridge been write-protected, see Write-protecting cartridges (page 17)? 4. Try the operation again. 5. If the problem still occurs, try using a different cartridge. 6. If the problem is still there, the problem probably lies with the drive or the host server or workstation. Has the drive been moved recently? Have any cables been disconnected and reconnected? Has the environment changed-unusually hot, cold, damp or dry? Has there been dust or dirt near the drive. Have reasonable precautions against static been taken? The problem could lie with the drive: 1. Check the cables and connectors. 20 Troubleshooting

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5 Troubleshooting
In this chapter:
•
General Procedure (page 20)
•
Using the RDX utility for diagnostics (page 22)
•
Understanding the LEDs (page 21)
•
Emergency eject (page 22)
•
RDX Removable Disk Backup System does not appear in Device Manager (page 23)
•
Unit performance seems slow (page 23)
•
Write error (page 23)
•
Firmware download fails with Windows Server 2003 (page 23)
•
System will not complete boot process (page 23)
General Procedure
If a problem occurs, the first step is to try to establish whether the problem lies with the cartridge,
the drive, the host server or workstation and connections, or the way the system is being operated.
Has the system just been installed?
There could be an installation problem:
1.
Check through the information in the relevant installation chapter of this guide.
2.
Check the power connectors and USB cabling.
3.
Are you connected to a USB 3.0 port? Are there any other devices attached to the same USB
hub/controller? Remove extra devices if they are not necessary. See also
USB Configuration
Guide (page 26)
.
4.
Check the environmental conditions against the specified limits, see the RDX QuickSpecs on
h
t
tp://w
w
w
.hp
.co
m
.
5.
Are appropriate drivers and application software installed on the host? You can use the HP
RDX Ultility to download and install firmware upgrades from
h
t
tp://w
w
w
.hp
.co
m/su
ppo
r
t/
r
dx
.
Are you using new cartridges or a different brand of cartridge? Have you been using the particular
cartridge for a very long time?
The problem could lie with the cartridge:
1.
Check that you are using an RDX cartridge.
2.
Check that the cartridge is not damaged.
3.
Has the cartridge been write-protected, see
Write-protecting cartridges (page 17)
?
4.
Try the operation again.
5.
If the problem still occurs, try using a different cartridge.
6.
If the problem is still there, the problem probably lies with the drive or the host server or
workstation.
Has the drive been moved recently? Have any cables been disconnected and reconnected? Has the
environment changed—unusually hot, cold, damp or dry? Has there been dust or dirt near the
drive. Have reasonable precautions against static been taken?
The problem could lie with the drive:
1.
Check the cables and connectors.
20
Troubleshooting