HP Rp7410 BCS Global Limited Warranty and Technical Support, Third Edition - Page 11

Table 1-1 BCS Servers - Hardware Product Warranty Offering (continued) Product Warranty Period Remote Customer Performed Monitoring and Maintenance Tasks3 Support2 Include Service Delivery Method Availability4 and Response Time Notes and Exceptions rx4640, rx5670 3 year rx7620, rx7640 1 year rx8620, rx8640 1 year Trusted Compliance Solution for Energy, Compliance Log Warehouse 1 year notification of errors & events mandatory on some. Go to www.hp.com/ go/csrparts for component CSR details. Firmware upgrade and pre-upgrade tasks either remotely or through CSR6 Normal business hours Next business day response Remote monitoring & email notification of errors & events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service for service events not remedied either remotely or through CSR6 Normal business hours Next business day response Remote monitoring and email notification of errors and events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service Normal Business Hours Next Business Day Remote monitoring and email notification of errors and events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service Same business 4-hour response Remote monitoring & email notification of errors & events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade and pre-upgrade tasks Onsite Warranty Service Same business 4-hours 1 Warranty details in this table reflect base hardware warranty offerings. Enhancements to base hardware warranty may be included with your HP Hardware Product. HP Care Pack Services may also be purchased to upgrade service levels, to extend and expand your standard hardware product warranty. For details, please consult product specifications at www.hp.com. 2 To take full advantage of HP's remote monitoring & support solutions and maximize the service delivery experience, these features must be enabled at time of installation. 3 For a more complete list and details - see "Customer responsibilities" (page 6) and "Customer self repair " (page 7). 4 For more details - see "On-site warranty service" (page 7) and "Parts only warranty service" (page 7). 5 Interconnects include Pass-thru modules and switches. HP branded switches have a maximum warranty period of one (1) year regardless of the warranty period for the system in which they are installed. Non-HP options are provided "AS IS". However, non-HP 6 CSR = Customer Self Repair: Remote telephone support with parts replacement when diagnostic tests confirm part failure. For more details - see "Customer self repair " (page 7). Limited warranty period 11