HP ScanJet Enterprise 7000 User Guide - Page 40

Uninstall and then reinstall the HP Scanjet drivers and tools - s2 software

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Uninstall and then reinstall the HP Scanjet drivers and tools If checking the scanner cable connections did not solve the problem, the problem might have occurred because of an incomplete installation. Try uninstalling and then reinstalling the HP Scanjet drivers and tools. 1. Press the Power ( ) button to turn off the scanner, and then disconnect the USB cable and power cable from the scanner. 2. On the computer, open Control Panel and use the Add/Remove tool (in Windows Vista and Windows 7, the Programs and Features tool) to uninstall the following applications: ● HP Scanjet 7000 s2 ● HP Scanjet 7000 s2 ISIS ● HP Smart Document Scan Software 3. Restart the computer. 4. Use the HP Scanning Software CD that came with the scanner to reinstall the HP Scanjet Drivers and Tools. 5. Reconnect the USB cable and power cable to the scanner, and then press the Power ( ) button to turn on the scanner. Scanner initialization or hardware problems ● Check the USB connection ● Check that the scanner has power ● Reset the scanner ● The scanner has stopped working correctly 34 Chapter 5 Troubleshooting ENWW

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Uninstall and then reinstall the HP Scanjet drivers and tools
If checking the scanner cable connections did not solve the problem, the problem might have occurred
because of an incomplete installation. Try uninstalling and then reinstalling the HP Scanjet drivers and
tools.
1.
Press the Power (
) button to turn off the scanner, and then disconnect the USB cable and power
cable from the scanner.
2.
On the computer, open Control Panel and use the
Add/Remove
tool (in Windows Vista and
Windows 7, the
Programs and Features
tool) to uninstall the following applications:
●
HP Scanjet 7000 s2
●
HP Scanjet 7000 s2 ISIS
●
HP Smart Document Scan Software
3.
Restart the computer.
4.
Use the HP Scanning Software CD that came with the scanner to reinstall the HP Scanjet Drivers
and Tools.
5.
Reconnect the USB cable and power cable to the scanner, and then press the Power (
) button to
turn on the scanner.
Scanner initialization or hardware problems
●
Check the USB connection
●
Check that the scanner has power
●
Reset the scanner
●
The scanner has stopped working correctly
34
Chapter 5
Troubleshooting
ENWW