HP ScanJet Pro 3500 User Guide - Page 7

Replace parts ...31 Replace the separation rollers and cover ...31 Replace the pick up roller module ...33 Order maintenance and scanning supplies ...34 4 Solve problems ...35 Basic troubleshooting tips ...36 Test the scanner ...37 Reset the scanner ...38 Scanner installation troubleshooting ...39 Check the cables ...39 Uninstall and then reinstall the HP ScanJet drivers and tools (Windows 39 Power issues ...40 Check that the scanner has power ...40 Scanner will not turn on ...40 Scanner keeps turning off ...40 Paper jams ...42 Clear jams from the scanner paper path ...42 An item loaded in the scanner jams repeatedly 43 Paper feed issues ...44 Paper jamming, skewing, misfeeds, or multiple-page feeds 44 Paper does not feed from the scanner ...44 Originals are curling up in the scanner output tray 44 Image quality problems ...45 Scanned images are not straight ...45 The scanned images have streaks or scratches 45 Scanned image is fuzzy ...45 The scan is completely black or completely white 45 The bottom of the scanned image is cut off 45 Scanner operation problems ...46 Connection issues ...46 Check the USB connection ...46 Buttons are not working properly ...46 Scanner buttons are not working correctly 46 The LCD is having display issues or scanner buttons are not working as expected 47 Scanning performance issues ...47 Scanner does not scan right away 47 Scanner scans only one side of a two-sided page 47 Scanned pages are missing at the scan destination 47 Scanned pages are out of order at the scan destination 47 Scan files are too large ...47 ENWW v