HP Server rp7405 BCS Global Limited Warranty and Technical Support - Page 9

Table 1 BCS Servers - Hardware Product Warranty Offering, Service Delivery Method

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Table 1 BCS Servers - Hardware Product Warranty Offering1 Product Warranty Period BL60p, BL860c, BL870c, BL860c i2 & i4, BL870c i2 & i4, BL890c i2 & i4 3 years Remote Customer Performed Monitoring and Maintenance Tasks3 Support2 Include Service Delivery Method Availability4 and Response Time Remote monitoring & email notification of errors & events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service for service events not remedied either remotely or through CSR6 Normal business hours Next business day response Notes and Exceptions ProLiant 3 years Carrier-Grade c-Class 400 and 600 series server blades Remote monitoring & email notification of errors & events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service for service events not remedied either remotely or through CSR6 Normal business hours Next business day response c-Class 3 years Carrier-Grade enclosure Remote monitoring & email notification of errors & events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service for service events not remedied either remotely or through CSR6 Normal business hours Next business day response c-Class 1 year interconnects5 Remote monitoring & email notification of errors & events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service for service events not remedied either remotely or through CSR6 Normal business hours Next business day response cc2300, cc3300, 1 year cc3310 DL785, DL980 3 years DS15, DS25 1 year ES45, ES47, ES80 1 year None All parts Firmware upgrade and pre-upgrade tasks Parts Only Warranty Service Normal business hours Second business day response Remote monitoring & email notification of errors & events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade and pre-upgrade tasks Onsite Warranty Service for service events not remedied either remotely or through CSR6 Normal business hours Next business day response Remote monitoring and email notification of errors and events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service Normal Business Hours Next Business Day Remote monitoring and email notification of CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Onsite Warranty Service Normal Business Hours Next Business Day Limited warranty period 9

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Table 1 BCS Servers - Hardware Product Warranty Offering
1
Notes and
Exceptions
Service Delivery Method
Availability
4
and Response
Time
Customer Performed
Maintenance Tasks
3
Include
Remote
Monitoring and
Support
2
Warranty
Period
Product
Onsite Warranty Service for
service events not remedied
CSR
6
: Available on
some parts. Go to
Remote
monitoring &
email
3 years
BL60p, BL860c,
BL870c, BL860c i2
& i4, BL870c i2 &
i4, BL890c i2 & i4
either remotely or through
CSR
6
Normal business hours
w
w
w
.hp
.co
m/go/
c
sr
par
ts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
notification of
errors & events
Next business day response
Onsite Warranty Service for
service events not remedied
CSR
6
: Available on
some parts. Go to
Remote
monitoring &
email
3 years
ProLiant
Carrier-Grade
c-Class 400
either remotely or through
CSR
6
Normal business hours
Next business day response
w
w
w
.hp
.co
m/go/
c
sr
par
ts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
notification of
errors & events
and 600
series server
blades
Onsite Warranty Service for
service events not remedied
either remotely or through
CSR
6
Normal business hours
Next business day response
CSR
6
: Available on
some parts. Go to
w
w
w
.hp
.co
m/go/
c
sr
par
ts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
Remote
monitoring &
email
notification of
errors & events
3 years
c-Class
Carrier-Grade
enclosure
Onsite Warranty Service for
service events not remedied
CSR
6
: Available on
some parts. Go to
Remote
monitoring &
email
1 year
c-Class
interconnects
5
either remotely or through
CSR
6
Normal business hours
w
w
w
.hp
.co
m/go/
c
sr
par
ts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
notification of
errors & events
Next business day response
Parts Only Warranty Service
Normal business hours
All parts
Firmware upgrade and
pre-upgrade tasks
None
1 year
cc2300, cc3300,
cc3310
Second business day
response
Onsite Warranty Service for
service events not remedied
CSR
6
: Available on
some parts. Go to
Remote
monitoring &
email
3 years
DL785, DL980
either remotely or through
CSR
6
Normal business hours
w
w
w
.hp
.co
m/go/
c
sr
par
ts
for component
CSR details.
Firmware upgrade and
pre-upgrade tasks
notification of
errors & events
Next business day response
Onsite Warranty Service
Normal Business Hours
CSR
6
: Available on
some parts. Go to
Remote
monitoring and
email
1 year
DS15, DS25
Next Business Day
w
w
w
.hp
.co
m/go/
notification of
c
sr
par
ts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
errors and
events
Onsite Warranty Service
Normal Business Hours
CSR
6
: Available on
some parts. Go to
Remote
monitoring and
email
1 year
ES45, ES47, ES80
Next Business Day
w
w
w
.hp
.co
m/go/
notification of
c
sr
par
ts
for component
CSR details.
Limited warranty period
9