HP Slim Desktop PC S01-pF2000i User Guide - Page 43

Software troubleshooting, If you have software problems

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Table 8-7 Internet access symptoms and solutions (continued) Symptom Possible solution Cannot connect to the internet but there is no error message 1. Right-click the network status icon in the notification area, at the far right of the taskbar. 2. Select Troubleshoot problems. No network connection 1. Select the Search icon in the taskbar, type repair in the search box, and then select Fix problems with your icon in the notification area computer. 2. Follow the on-screen instructions. Software troubleshooting If you have software problems, refer to the following table for possible solutions. Table 8-8 Software symptoms and solutions Symptom To resolve general software problems, try these methods: Software programs are slow to respond Possible solution ● Turn the computer off completely, and then turn it on again. ● Update the drivers. See "Updating device drivers" in this table. ● Restore your computer to a configuration that was in use before the software was installed. See "Microsoft System Restore" in this table. ● Reinstall the software program or hardware driver. See "Software program and hardware driver reinstallation" in this table. ● Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. This process erases all the data files that you have created. See Backing up, restoring, and recovering on page 43. ● Close unnecessary software programs. ● Run virus scans and other system tools when the computer is not in use. Stop startup applications (such as messaging software and multimedia applications) from loading. 1. Select the Search icon in the taskbar, type msconfig in the search box, and then select System Configuration. NOTE: If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 2. From the General tab, select Selective startup. 3. Select the Startup tab, and then select Open Task Manager. 4. Select the startup items that you want to prevent from loading, and then select Apply. NOTE: If you are unsure about an item, do not disable it. 5. If prompted, select Restart to restart the computer. NOTE: To enable a program to load at startup, restart the computer and reverse these steps. Disable nonessential graphics capabilities. 1. Select the Search icon in the taskbar, type file explorer in the search box, and then select File Explorer. 2. Right-click This PC, and then select Properties. Software troubleshooting 35

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Table 8-7
Internet access symptoms and solutions
(continued)
Symptom
Possible solution
Cannot connect to the
internet but there is no
error message
1.
Right-click the network status icon in the notification area, at the far right of the taskbar.
2.
Select
Troubleshoot problems
.
No network connection
icon in the notification area
1.
Select the
Search
icon in the taskbar, type
repair
in the search box, and then select
Fix problems with your
computer
.
2.
Follow the on-screen instructions.
Software troubleshooting
If you have software problems, refer to the following table for possible solutions.
Table 8-8
Software symptoms and solutions
Symptom
Possible solution
To resolve general
software problems,
try these methods:
●
Turn the computer off completely, and then turn it on again.
●
Update the drivers. See “Updating device drivers” in this table.
●
Restore your computer to a configuration that was in use before the software was installed. See "Microsoft System
Restore" in this table.
●
Reinstall the software program or hardware driver. See “Software program and hardware driver reinstallation” in this
table.
●
Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. This process erases
all the data files that you have created. See
Backing up, restoring, and recovering
on page
43
.
Software programs
are slow to respond
●
Close unnecessary software programs.
●
Run virus scans and other system tools when the computer is not in use.
Stop startup applications (such as messaging software and multimedia applications) from loading.
1.
Select the
Search
icon in the taskbar, type
msconfig
in the search box, and then select
System Configuration
.
NOTE:
If you are prompted for an administrator password or confirmation, type the password or provide
confirmation.
2.
From the
General
tab, select
Selective startup
.
3.
Select the
Startup
tab, and then select
Open Task Manager
.
4.
Select the startup items that you want to prevent from loading, and then select
Apply
.
NOTE:
If you are unsure about an item, do not disable it.
5.
If prompted, select
Restart
to restart the computer.
NOTE:
To enable a program to load at startup, restart the computer and reverse these steps.
Disable nonessential graphics capabilities.
1.
Select the
Search
icon in the taskbar, type
file explorer
in the search box, and then select
File Explorer
.
2.
Right-click
This PC
, and then select
Properties
.
Software troubleshooting
35