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HP Smart Tank 6000 User Guide - Page 81

Network and connection issues, Fix Wi-Fi Direct connection issues

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● Use the HP Print and Scan Doctor to help diagnose and fix issues automatically. NOTE: This tool is for the Windows operating system, and is only available in some languages. Network and connection issues This topic helps you troubleshoot network and connection issues. Fix network connection issues Choose one of the following troubleshooting options: ● Restore network settings and reconnect the printer. See Restore original factory defaults and settings. ● Print and check the wireless network test report and network configuration page to assist in diagnosing network connection issues. See Print reports from the printer control panel. ● Ensure that firewalls and security software (including anti-virus, anti-spyware programs) are not affecting the printer connection to your network. For more information, visit www.hpsmart.com/wireless-printing. ● Use the HP Print and Scan Doctor (Windows only) to help diagnose and automatically fix network connection issues. You can also use this tool to find network settings, such as the network name (SSID) and password (network key). Fix Wi-Fi Direct connection issues 1. See Print without connecting to same Wi-Fi network (Wi-Fi Direct). 2. Make sure that the Wi-Fi Direct icon on the printer display is on. See To turn Wi-Fi Direct on or off. 3. From your wireless computer or mobile device, turn on the wireless (Wi-Fi) connection, and then search for and connect to the Wi-Fi Direct name of your printer. 4. Enter the Wi-Fi Direct password when prompted. 5. If you are using a mobile device, make sure you have installed a compatible printing app. For more information about mobile printing, visit www.hp.com/go/mobileprinting. Fix Ethernet connection issues (some printer models) This topic describes how to solve Ethernet connection problems. Check the following: ● The network is operational and the network hub, switch, or router is turned on. ● The Ethernet cable is properly connected between the printer and the router. The Ethernet cable is plugged into the Ethernet port on the printer and the light near the connector lights up when connected. ● Ensure that firewalls and security software (including anti-virus, anti-spyware programs) are not affecting the printer connection to your network. For more information, visit www.hpsmart.com/wireless-printing. Network and connection issues 71

Section	Page
Get started	11
Printer views	11
Printer front views	11
Printer rear view	12
Printer inner view	13
Control panel features	14
Overview of buttons and lights	14
Control panel display icons	15
Understand control panel lights and display icons	17
Control panel error codes	17
Power button light	18
Document icon and paper errors	19
Printhead icons and errors	19
Printheads alignment icon	20
Ink icons and errors	21
Wi-Fi status, light, and icons	22
Perform common tasks on the printer control panel	22
Print reports from the printer control panel	23
To print the printer information page	24
To print other reports	24
Change printer settings	24
To change printer settings from the embedded web server (EWS)	25
To change printer settings from HP Smart (iOS, Android, and Windows 10)	25
Use the HP printer software	25
To install HP printer software and open the software	25
Use the HP Smart app to print, scan, and manage	25
To install HP Smart and open the app	26
Get more information about HP Smart	26
Connect your printer	27
Before you begin	27
Connect your printer to a Wi-Fi network using HP Smart	27
Connect your printer to a Wi-Fi network with a router	28
Connect your printer to a Wi-Fi network using HP printer software	28
Connect your printer to a Wi-Fi network using Wi-Fi Protected Setup (WPS)	29
Connect your printer to an Ethernet network (Ethernet model only)	29
Connect your printer using a USB cable	30
Change the connection type	30
USB to a wireless connection	30
Wireless to a USB connection	31
Load media and paper basics	32
Load paper	32
To load standard paper	32
To load legal paper	35
To load an envelope	38
To load cards and photo paper	39
Load original	40
To load an original on the scanner glass	40
To load an original in the document feeder (some printer models)	41
Change the paper settings from the embedded web server (EWS)	42
Paper basics	42
Recommended papers for printing	42
Order HP paper supplies	44
Print	45
Print from a Windows computer	45
Print from a Mac computer	45
Print with mobile devices	45
Print while connected to same Wi-Fi network	46
Print without connecting to same Wi-Fi network (Wi-Fi Direct)	46
Copy, Scan, and Mobile Fax	48
Copy from the printer	48
Copy an identification (ID) card (some printer models)	48
Scan using the HP Smart app (iOS, Android, Windows 10, and macOS)	50
Scan using the HP printer software	50
Scan from a computer	50
Change scan settings (Windows)	51
Create a new scan shortcut (Windows)	51
Scan using Webscan	52
To enable Webscan	52
To scan using Webscan	52
Tips for successful scanning and copying	52
Mobile Fax	53
Use Mobile Fax in the HP Smart app	53
Configure your printer	54
Configure the printer using the embedded web server (EWS)	54
To access and use EWS	54
Configure IP network settings	55
Assign or change the system password using the embedded web server (EWS)	56
Update the printer	56
To update the printer or change the settings from the embedded web server (EWS)	57
Use Web Services	57
To set up Web Services using the embedded web server (EWS)	57
To remove Web Services using the embedded web server (EWS)	57
Manage ink and printheads	58
Check the ink levels	58
To check the estimated ink levels from the printer software (Windows)	58
Refill ink tanks	58
To refill the ink tanks	58
Order ink supplies	61
Print with black ink only (Windows)	61
Improve print quality	62
To print a print quality diagnostics page (Windows)	62
Understand the print quality diagnostics page	63
Align and clean printheads	63
To align or clean the printheads from the embedded web server (EWS)	64
To align or clean the printheads (Windows)	64
Clean printer	64
To clean the printer from the printer software (Windows)	64
Tips for working with ink and printheads	65
Printhead tips	65
Ink tips	65
Move printer	65
Solve a problem	66
Jams and paper-feed issues	66
Clear a paper or print carriage jam	66
Learn how to avoid paper jams	72
Solve paper-feed problems	72
Printhead problem	74
To verify the printheads are installed properly	75
To clean printhead contacts	76
Printing issues	78
To resolve print issues (Windows)	78
To resolve print issues (macOS)	80
Copy and scan issues	80
Network and connection issues	81
Fix network connection issues	81
Fix Wi-Fi Direct connection issues	81
Fix Ethernet connection issues (some printer models)	81
Restore original factory defaults and settings	82
To restore printer factory defaults from the printer control panel	82
To restore the printer network settings from the printer control panel	82
To restore the printer factory settings or network settings from the embedded web server (EWS)	82
Solve Web Services problems	82
Printer hardware issues	83
Maintain the printer	84
Clean the scanner glass	84
Clean the document feeder glass area (some printer models)	85
Clean the exterior	85
Clean the document feeder (some printer models)	85
HP support	87
Contact HP	87
Register printer	87
Additional warranty options	88
HP EcoSolutions (HP and the Environment)	89
Power Management	89
Sleep mode	89
Auto-Off	89
To change the time for Sleep mode and Auto-Off from the embedded web server (EWS)	89
Schedule On and Off	90
Quiet Mode	90
To turn Quiet mode on or off or change the settings from the embedded web server (EWS)	90
Technical information	91
Specifications	91
Regulatory notices	93
Regulatory Model Number	93
FCC statement	93
Power cord instructions	93
VCCI (Class B) compliance statement for users in Japan	94
Notice to users in Japan about the power cord	94
Visual display workplaces statement for Germany	94
Noise emission statement for Germany	94
European Union and United Kingdom Regulatory Notice	94
Declaration of conformity	94
Regulatory wireless statements	95
Accessibility	98
Environmental product stewardship program	98
HP tips for reducing environmental impact	99
Eco-Tips	99
European Union Commission Regulation 1275/2008	99
Paper	99
Plastics	99
Safety data sheets	100
Recycling program	100
HP inkjet supplies recycling program	100
Power consumption	100
Disposal of waste equipment by users	100
Waste disposal for Brazil	100
Chemical substances	101
The Table of Hazardous Substances/Elements and their Content (China)	101
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	102
Restriction of hazardous substance (India)	103
Restriction on hazardous substances statement (Turkey)	103
EPEAT	103
SEPA Ecolabel User Information (China)	103
China Energy Label for Printer, Fax and Copier	103
Battery disposal in Taiwan	104
European Union Battery Directive	104
Battery notice for Brazil	104

Match case Limit results 1 per page

●

Use the

HP Print and Scan Doctor

to help diagnose and ﬁx issues automatically.

NOTE:

This tool is for the Windows operating system, and is only available in some languages.

Network and connection issues

This topic helps you troubleshoot network and connection issues.

Fix network connection issues

Choose one of the following troubleshooting options:

●

Restore network settings and reconnect the printer. See

Restore original factory defaults and settings

●

Print and check the wireless network test report and network conﬁguration page to assist in diagnosing

network connection issues. See

Print reports from the printer control panel

●

Ensure that ﬁrewalls and security software (including anti-virus, anti-spyware programs) are not

aﬀecting the printer connection to your network.

For more information, visit

www.hpsmart.com/wireless-printing

●

Use the

HP Print and Scan Doctor

(Windows only) to help diagnose and automatically ﬁx network

connection issues.

You can also use this tool to ﬁnd network settings, such as the network name (SSID) and password

(network key).

Fix Wi-Fi Direct connection issues

See

Print without connecting to same Wi-Fi network (Wi-Fi Direct)

Make sure that the Wi-Fi Direct icon on the printer display is on. See

To turn Wi-Fi Direct on or

oﬀ

From your wireless computer or mobile device, turn on the wireless (Wi-Fi) connection, and then search

for and connect to the Wi-Fi Direct name of your printer.

Enter the Wi-Fi Direct password when prompted.

If you are using a mobile device, make sure you have installed a compatible printing app. For more

information about mobile printing, visit

www.hp.com/go/mobileprinting

Fix Ethernet connection issues (some printer models)

This topic describes how to solve Ethernet connection problems.

Check the following:

●

The network is operational and the network hub, switch, or router is turned on.

●

The Ethernet cable is properly connected between the printer and the router. The Ethernet cable is

plugged into the Ethernet port on the printer and the light near the connector lights up when connected.

●

Ensure that ﬁrewalls and security software (including anti-virus, anti-spyware programs) are not

aﬀecting the printer connection to your network.

For more information, visit

www.hpsmart.com/wireless-printing

Network and connection issues