HP Smart Tank 7000 Reference Guide - Page 5

Help and tips for Wi-Fi and connectivity

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English Help and tips for Wi-Fi and connectivity If the software is unable to find your printer during setup, check the following conditions to resolve the issue. Potential Issue Printer Wi-Fi setup mode timed out Solution If the Wi-Fi light is off, the printer might not be in Wi-Fi setup mode. Restart Wi-Fi setup mode: 1. If the control panel is not lit, press any button to wake the printer. 2. P ress and hold for 5 seconds until the control panel buttons light up. 3. Press and hold and for 5 seconds until the Wi-Fi light blinks blue. 4. W ait for one minute. Close and reopen HP Smart, and then try connecting again. Computer or mobile device too far from printer Move your computer or mobile device closer to the printer. Your device might be out of range of the printer's Wi-Fi signal. Computer connected to a Virtual Private Network (VPN) or remote work network Disconnect from a VPN before installing HP Smart software. You can't install apps from the Microsoft Store when connected to a VPN. Connect to the VPN again after finishing printer setup. Note: Consider your location and the security of the Wi-Fi network before disconnecting from a VPN. Wi-Fi turned off on computer (computer connected by Ethernet) If your computer is connected by Ethernet, turn on the computer's Wi-Fi while setting up the printer. Disconnect the Ethernet cable temporarily to complete setup over Wi-Fi. Bluetooth and location services are turned off on your mobile device If setting up with a mobile device, turn on Bluetooth and location services. This helps the software find your network and printer. Note: Your location is not being determined and no location information is being sent to HP as part of the setup process. 28B54-90008_MNL_RG_ ST7000-7300_AMS_4L.indb 5 4/23/2021 1:57:42 PM

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English
Help and tips for Wi-Fi and connectivity
If the software is unable to find your printer during setup, check the following conditions to resolve
the issue.
Potential Issue
Solution
Printer Wi-Fi setup mode timed out
If the Wi-Fi light is off, the printer might not be in
Wi-Fi setup mode. Restart Wi-Fi setup mode:
1. If the control panel is not lit, press any button
to wake the printer.
2. Press and hold
for 5 seconds until the
control panel buttons light up.
3. Press and hold
and
for 5 seconds until
the
Wi-Fi light blink
s
blue.
4. Wait for one minute. Close and reopen
HP Smart, and then try connecting again.
Computer or mobile device too far
from printer
Move your computer or mobile device closer to
the printer. Your device might be out of range
of the printer’s Wi-Fi signal.
Computer connected to a Virtual Private
Network (VPN) or remote work network
Disconnect from a VPN before installing HP
Smart software. You can’t install apps from
the Microsoft Store when connected to a VPN.
Connect to the VPN again after finishing printer
setup.
Note: Consider your location and the security
of the Wi-Fi network before disconnecting
from a VPN.
Wi-Fi turned off on computer
(computer connected by Ethernet)
If your computer is connected by Ethernet,
turn on the computer’s Wi-Fi while setting
up the printer. Disconnect the Ethernet cable
temporarily to complete setup over Wi-Fi.
Bluetooth and location services are
turned off on your mobile device
If setting up with a mobile device, turn on
Bluetooth and location services. This helps the
software find your network and printer.
Note: Your location is not being determined
and no location information is being sent to
HP as part of the setup process.
28B54-90008_MNL_RG_ ST7000-7300_AMS_4L.indb
5
4/23/2021
1:57:42 PM