HP Special Edition L2005A4 Getting Started Guide - Enhanced for Accessibility - Page 24

Contacting Customer Care by e-mail or telephone, Taking the notebook to a service partner

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Page 24 highlights

Troubleshooting Contacting Customer Care by e-mail or telephone If the notebook is connected to the Internet, select Start > Help and Support to get help by e-mail or to access Customer Care telephone numbers. If the notebook is not connected to the Internet, refer to the printed warranty or Worldwide Telephone Numbers booklet (English only) included with the notebook to contact Customer Care. Taking the notebook to a service partner If Customer Care advises you to take your notebook to a service partner, be sure to provide the service partner with the information listed in "Preparing to call Customer Care," earlier in this appendix. In addition, be sure to delete all passwords or to disclose all passwords to the service partner. For information about deleting a Microsoft Windows password, select Start > Help and Support. (The deletion procedures vary according to the types of Windows passwords you have set.) Getting Started A-9

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Troubleshooting
Contacting Customer Care by e-mail or telephone
If the notebook is connected to the Internet, select
Start > Help and Support
to get help by e-mail or to access Customer Care telephone numbers.
If the notebook is not connected to the Internet, refer to the printed warranty
or
Worldwide Telephone Numbers
booklet (English only) included with the
notebook to contact Customer Care.
Taking the notebook to a service partner
If Customer Care advises you to take your notebook to a service partner, be
sure to provide the service partner with the information listed in “Preparing to
call Customer Care,” earlier in this appendix. In addition, be sure to delete
all passwords or to disclose all passwords to the service partner.
For information about deleting a Microsoft Windows password, select
Start > Help and Support
. (The deletion procedures vary according to the
types of Windows passwords you have set.)
Getting Started
A–9