HP Stitch S500 User Guide

HP Stitch S500 Manual

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  • HP Stitch S500 | User Guide - Page 1
    HP Stitch S300 64in Printer HP Stitch S500 64in Printer User Guide
  • HP Stitch S500 | User Guide - Page 2
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP Stitch S500 | User Guide - Page 3
    and troubleshoot substrate issues ...37 Overview ...39 Porous substrates ...42 Ink collector ...43 Load a roll onto the HP Stitch S300 spindle ...46 Load a roll into the HP Stitch S300 Printer ...50 Load a roll into the HP Stitch S500 Printer ...53 Loading accessory for HP Stitch S300 Printer ...57
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    5 Troubleshoot print-quality issues ...110 General printing advice ...111 Quick solutions application ...111 Improve print quality ...112 Most-common print-quality problems ...115 6 Ink system ...121 Ink cartridges for the HP Stitch S300 Printer ...122 Ink cartridges for the HP Stitch S500 Printer
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    Replace an ink cartridge in the HP Stitch S500 Printer 132 Replace an intermediate tank in the HP Stitch S500 Printer 134 Refill an intermediate tank manually ...137 Stop refilling an intermediate tank ...138 Check the status of the large ink cartridges ...138 Ink system tips ...139 Clean (recover
  • HP Stitch S500 | User Guide - Page 6
    specifications ...183 Acoustic specifications ...183 12 Post-processing ...185 Starting point ...186 Sublimation job repeatability tips ...186 Appendix A Summary of common printing problems ...188 Appendix B Summary of common sublimation problems ...190 Glossary ...191 Index ...193 vi ENWW
  • HP Stitch S500 | User Guide - Page 7
    1 Introduction ● Welcome to your printer ● Printer models ● Documentation ● Safety precautions ● Main printer components ● Front panel ● Embedded Web Server ● Connectivity and software instructions ● Advanced network configuration ● Turn the printer on and off ● Restart the printer ENWW 1
  • HP Stitch S500 | User Guide - Page 8
    HP Series 300/500 Series Ink Collector HP Series 300/500 Edge Holders Kit HP Series 300 64-in Printer 3-in spindle HP Series 300 64-in Printer 2-in spindle HP Stitch S500 HP 614 Stitch S Series Printheads (8) HP 614 Stitch S Series Printhead Cleaning Kit HP Series 300/500 User Maintenance Kit HP
  • HP Stitch S500 | User Guide - Page 9
    Ink Collector Foam Kit HP Series 300/500 User Maintenance Kit Documentation The following documents can be downloaded from http://www.hp.com/go/StitchS30064in/manuals or http://www.hp.com/go/StitchS50064in/manuals: ● Site preparation guide ● Introductory information ● Printer assembly instructions
  • HP Stitch S500 | User Guide - Page 10
    the printer or attempt any servicing unless specifically recommended in the user-maintenance instructions or in published user-repair instructions that guide. Do not use a power strip (relocatable power tap) to connect the power cord. ● Use only the power cord supplied by HP with the printer.
  • HP Stitch S500 | User Guide - Page 11
    the ventilation recommendations in the site preparation guide, available at: http://www.hp.com/go/ StitchS30064in/manuals or http://www.hp.com/go/StitchS50064in/manuals. NOTE: The ventilation units should not blow air directly onto the printer. Air conditioning As with all equipment installations
  • HP Stitch S500 | User Guide - Page 12
    loading table. Ink handling HP recommends that you wear gloves when handling ink system components. Warnings and cautions The following symbols are used in this manual to ensure the proper use of the printer and to prevent the printer from being damaged. Follow the instructions marked with these
  • HP Stitch S500 | User Guide - Page 13
    Label Tension bar HP Stitch S300 only Explanation Crush risk. When you move the substrate input/output from the load position to the print position, there is a risk of crushing your hand between the substrate input/output and the stand. Ensure that no-one is near the printer when you move the
  • HP Stitch S500 | User Guide - Page 14
    mains outlet only. This label is located in the scan and air-curtain heater control enclosure. For service personnel only. NOTE: The final label position and its size on the printer may vary slightly, but should always be visible and close to the potential risk area. 8 Chapter 1 Introduction
  • HP Stitch S500 | User Guide - Page 15
    components The following views of the printer illustrate its main components. Front view, HP Stitch S300 Printer 1. Ink cartridge 2. Ink funnel 3. Platen 4. Printhead 5. Printhead carriage 6. Front panel 7. Maintenance cartridge 8. Take-up reel motor 9. Tension bar 10. Take-up reel 11. Loading
  • HP Stitch S500 | User Guide - Page 16
    Front view, HP Stitch S500 Printer 1. Intermediate tank 2. Ink funnel 3. Platen 4. Printhead 5. Printhead carriage 6. Front panel 7. Maintenance cartridge 8. Take-up reel motor 9. Loading table 10. Take-up reel 11. Ink cartridge 10 Chapter 1 Introduction ENWW
  • HP Stitch S500 | User Guide - Page 17
    it. See Loading accessory for HP Stitch S300 Printer on page 57. Beacon for the HP Stitch S500 printer The beacon provides a simple indication of printer status that is visible from a distance, so that you can easily see whether it is working normally. If there is a problem, the beacon color gives
  • HP Stitch S500 | User Guide - Page 18
    while printing There is a problem that prevents printing: printhead cleaning roll exhausted or not present, intermediate tank or ink cartridge not present or out of ink, out of paper, window open, maintenance cartridge cover open, or printer engine failed No case Printer is temporarily engaged in an
  • HP Stitch S500 | User Guide - Page 19
    the printer ink-cartridge and printhead operations. ● Tap for quick solutions to common problems. ● Tap to view network and Internet status and change related settings. ● Tap to view information about the printer. ● Tap for help. ● Tap to view and change printer settings in general. If the printer
  • HP Stitch S500 | User Guide - Page 20
    (Prepare printing option in the RIP), the printer´s drying heaters remain on for the specified time and temperature in case another job arrives or in case you need to avoid any print-quality problem that could be caused by an incorrect temperature in the print zone. To choose how long the heaters
  • HP Stitch S500 | User Guide - Page 21
    settings and substrate presets. Check printer status The front panel and the Embedded Web Server both display the status of the printer, the loaded substrate, and the ink system. Check the status of the ink cartridges You can see the ink levels in your ink cartridges by tapping on the front
  • HP Stitch S500 | User Guide - Page 22
    date ● Supported ink cartridges These are the possible ink cartridge status messages that you can see on the front panel: ● OK: The cartridge is working normally, with no known problems. ● Missing: There is no cartridge present, or it is not correctly connected to the printer. ● Low: The ink level
  • HP Stitch S500 | User Guide - Page 23
    ● Product number ● Serial number ● Ink fired ● Install date These are the problems. ● Missing: There is no printhead present, or it is not correctly installed in the printer printer. ● Non-HP ink: Ink from a used, refilled, or counterfeit ink file system on the printer's hard disk, and automatically correct
  • HP Stitch S500 | User Guide - Page 24
    maint. tasks > File system If the printer is aware of damage to the file system, for instance after a severe software problem, it may start a file system or ink cartridge replacement. ● Advice: When a firmware update is available or the downloaded firmware is ready to be installed. Printer alerts
  • HP Stitch S500 | User Guide - Page 25
    128. The following alerts require a service engineer: ● Service Maintenance Kit 1 ● Service Maintenance Kit 3 Printer states The printer may be in any one of the of your image and the edges of the substrate. The printer with ink collector is capable of printing with no side margins (full bleed
  • HP Stitch S500 | User Guide - Page 26
    Server The Embedded Web Server is a Web server running inside the printer. You can use it to obtain printer information, manage settings and presets, align printheads, upload new firmware and troubleshoot problems. Service engineers can use it to retrieve internal information that helps to diagnose
  • HP Stitch S500 | User Guide - Page 27
    mail notifications Networking tab The Networking tab enables you to change the printer's networking configuration. Support tab The Support tab offers various kinds of help with your printer: ● Browse helpful information from a variety of sources ● Troubleshoot problems ENWW Embedded Web Server 21
  • HP Stitch S500 | User Guide - Page 28
    ● Access HP links for technical support with your printer and accessories ● Access service support pages that show current and historical data on the usage of your printer Printer Data Sharing Agreement tab The Printer Data Sharing Agreement tab enables you to sign up for the Printer Data Sharing
  • HP Stitch S500 | User Guide - Page 29
    status The front panel and the Embedded Web Server both display the status of the printer, the loaded substrate, and the ink system. Check the status of the ink system 1. Access the Embedded Web Server (see Access the Embedded Web Server on page 22). 2. Go to the Supplies page on the Main tab
  • HP Stitch S500 | User Guide - Page 30
    usage or job accounting data from the printer through the Internet. The printer provides data in XML to the application whenever requested. HP provides a Software Development Kit to facilitate the development of such applications. By default, user names are not included in accounting information
  • HP Stitch S500 | User Guide - Page 31
    ink and paper used by that customer over a particular period. ● Bill each customer separately per job. ● Bill each customer separately for each project, broken down by job. Connectivity and software instructions Connection method Your printer printer, you should use equipment that supports 1000TX
  • HP Stitch S500 | User Guide - Page 32
    the printer will try to obtain IPv6 addresses using DHCPv6. It will also do so if the routers instruct it printer using this address, it is not recommended. It is possible to assign a manual IPv6 address to the printer, h20000.www2.hp.com/bc/docs/support/SupportManual/c00840100/c00840100.pdf. This
  • HP Stitch S500 | User Guide - Page 33
    the printer off and then on again to re-initialize the print server. b. Check that the status indicator lights (LEDs) are providing proper status. NOTE: See Troubleshooting on page 28 for link configuration and troubleshooting information. See the HP Jetdirect Print Servers Administrator's Guide for
  • HP Stitch S500 | User Guide - Page 34
    ping commands. For instructions, see the HP Jetdirect Print Servers Administrator's Guide for your print server model. After the printer is configured with network settings, the configuration values are saved and maintained even after it is turned off and on again. Troubleshooting IO Configuration
  • HP Stitch S500 | User Guide - Page 35
    auto-negotiation for link configuration is on or off. ● ON (default): The printer will attempt to automatically configure itself onto the network at the proper speed and communication mode. ● OFF: You must manually configure the link speed and communication mode using the front panel. Your settings
  • HP Stitch S500 | User Guide - Page 36
    Manual) Configure parameters directly from the printer control panel: IP Address: The unique IP address of the printer (n.n.n.n). Subnet Mask: The subnet mask for the printer older HP Jetdirect devices. Specify the IP address (n.n.n.n) of a Primary DNS Server. NOTE: This item appears only if Manual
  • HP Stitch S500 | User Guide - Page 37
    : This item will appear only if Manual configuration is a higher priority than DHCP have configured it correctly in your HP network settings at the printer's front panel. To specify Service Provider (ISP) for the proxy server address. Type the port number used by the proxy server for client support
  • HP Stitch S500 | User Guide - Page 38
    halfduplex selection is not supported.) 10T Half: 10 Mbps services embedded in the printer are listed below. For the latest features and services, visit http://www.hp.com/go/jetdirect. ● Configuration and Management - BootP/DHCP (IPv4 only) - DHCPv6 - TFTP (IPv4 only) - Web Proxy (Automatic/Manual
  • HP Stitch S500 | User Guide - Page 39
    Server, HTTPS (TCP port 443) ● Printing - Raw IP printing (HP-proprietary TCP ports 9100, 9101, 9102) ● Security - SNMP v3 - SSL/TLS - Firewall Turn the printer on and off To turn on the printer, ensure that the power switch at the rear of the printer is turned on, then press the power button beside
  • HP Stitch S500 | User Guide - Page 40
    does not start automatically, press the power button. When the printer is turned on, it takes 2-3 minutes to initialize itself. Restart the printer In some circumstances you may be advised to restart the printer. 1. Turn off the printer by pressing the power button and then turning off the power
  • HP Stitch S500 | User Guide - Page 41
    company that sold you the printer). If this is not the case in your country, contact HP Support on the Web as shown above. Help is also available to you by telephone. What to do before you call: ● Review the troubleshooting suggestions in this guide. ● Review your RIP's documentation, if relevant
  • HP Stitch S500 | User Guide - Page 42
    of which may be useful to a service engineer trying to fix a problem. There are two different ways to request this list: ● In the Embedded Web Server (see Access the Embedded Web Server on page 22), select the Support tab and then Service support > Printer information. You are recommended to request
  • HP Stitch S500 | User Guide - Page 43
    and troubleshoot substrate issues ● Overview ● Porous substrates ● Ink collector ● Load a roll onto the HP Stitch S300 spindle ● Load a roll into the HP Stitch S300 Printer ● Load a roll into the HP Stitch S500 Printer ● Loading accessory for HP Stitch S300 Printer ● Loading accessory for HP Stitch
  • HP Stitch S500 | User Guide - Page 44
    ● Automatic cutter does not work ● Take-up reel substrate jam ● Take-up reel does not wind on the HP Stitch S300 Printer 38 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
  • HP Stitch S500 | User Guide - Page 45
    in this guide as substrates. ink collector and loading accessory. See Ink collector on page 43. ● Using the take-up reel with some substrates, such as textiles, may give the printer better control of the substrate and is likely to improve print quality. See Take-up reel for the HP Stitch S500 Printer
  • HP Stitch S500 | User Guide - Page 46
    HP Stitch S500 Printer on page 53 and Assisted manual load on page 63. CAUTION: Removing the substrate from the printer manually without using the front panel could damage the printer. Do this only when necessary to clear a substrate jam. Supported substrate and troubleshoot substrate issues ENWW
  • HP Stitch S500 | User Guide - Page 47
    Supported HP substrates Portfolio summary for AMS HP name HP Stitch S Series 70 g/m² Sublimation Paper Main characteristics High ink coverage Ideal for knitted and stretchy fabrics 70 g/m² Product category Sizes High speed 44 in × 575 ft Medium weight 64 in × 575 ft Key vertical HP Stitch S
  • HP Stitch S500 | User Guide - Page 48
    ://printerIP/hp/device/webAccess/images/ Ink_trespassing_check.pdf, where printerIP is the IP address of your printer. 7. Print the test file using the number of passes and substrate preset that you intend to use in future with this substrate (or a similar profile in terms of ink limit). 8. Unload
  • HP Stitch S500 | User Guide - Page 49
    the two snaps on each part have clicked into place. TIP: You are recommended to use the take-up reel with the ink collector. See Take-up reel for the HP Stitch S500 Printer on page 82. WARNING! Avoid moving parts. Handle fragile parts with care. You are recommended to wear gloves. ENWW Moving part
  • HP Stitch S500 | User Guide - Page 50
    Unlock the platen using the two blue locks, located at the left and right of the printer. 2. Remove both parts of the platen in the same way. 3. With care, smoothly place the two parts of the ink collector into the printer. 44 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
  • HP Stitch S500 | User Guide - Page 51
    on the print. If you see that the substrate is dirty when printing, stop printing and change the ink collector consumables. Failure to do so could cause some parts of the printer to malfunction. 1. You are recommended to wear the gloves that are included in the kit. 2. Press both snaps with your
  • HP Stitch S500 | User Guide - Page 52
    HP Stitch S300 spindle TIP: As an alternative to the description here, you can see an animation of this procedure in the front panel: tap , then Substrate > Substrate load > Learn how to load spindle. 1. Make sure that the printer printer. CAUTION: Do not insert your fingers into the spindle supports
  • HP Stitch S500 | User Guide - Page 53
    5. Remove the stop from the left end of the spindle. 6. Place the roll onto the loading table. 7. Slide the spindle into the roll. ENWW Load a roll onto the HP Stitch S300 spindle 47
  • HP Stitch S500 | User Guide - Page 54
    . NOTE: The 76 mm (3 in) diameter spindle is supplied with the printer. NOTE: The 51 mm (2 in) diameter spindle supplied with the printer has only one position for the right stop. There are blue lines on the end of the roll. 48 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
  • HP Stitch S500 | User Guide - Page 55
    the left spindle support, and could fall on the floor. If you regularly use different substrates, you can change rolls more quickly if you pre-load rolls of different substrates on different spindles. Extra spindles are available for purchase. ENWW Load a roll onto the HP Stitch S300 spindle 49
  • HP Stitch S500 | User Guide - Page 56
    for HP Stitch S300 Printer on page 57; and remember to use the ink collector manual load on page 63. 1. At the printer's front panel, tap , then Load. Alternatively, tap , then Substrate load > Load roll. 2. The load configuration screen appears. 50 Chapter 3 Handle the substrate and troubleshoot
  • HP Stitch S500 | User Guide - Page 57
    Platen or Ink collector. See Ink collector on page 43. ● Use loading accessory. See Loading accessory for HP Stitch S300 Printer on page 57. ● Assisted manual load. See Assisted manual load on page 63. ● Use edge holders. See Edge holders on page 64. When you have made your choices, instructions are
  • HP Stitch S500 | User Guide - Page 58
    correct problems with skew or tension. 6. Wait until the substrate emerges from the printer, as shown below. NOTE: If you have an unexpected problem at the printer's side plate. 8. The printer calibrates the substrate advance. 52 Chapter 3 Handle the substrate and troubleshoot substrate issues
  • HP Stitch S500 | User Guide - Page 59
    . Take care not to cover the top fans. Load a roll into the HP Stitch S500 Printer TIP: To load a roll of textile substrate, see Loading accessory for HP Stitch S300 Printer on page 57; and remember to use the ink collector if the substrate is porous (which textiles usually are). TIP: When loading
  • HP Stitch S500 | User Guide - Page 60
    a flat screwdriver) on both sides. b. Remove the right and left hub 3 inch assemblies. c. Install the right and left hub 2 inch assemblies. d. Install the central screws (manually or using a flat screwdriver) on both sides. 54 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
  • HP Stitch S500 | User Guide - Page 61
    box and give the length of your roll, the printer calculates the spare paper when printing and reports the remaining length. See Substrate length tracking on page 88. ● Printing zone: Choose Platen or Ink collector. See Ink collector on page 43. ENWW Load a roll into the HP Stitch S500 Printer 55
  • HP Stitch S500 | User Guide - Page 62
    substrates: See Loading accessory for HP Stitch S300 Printer on page 57. ● Assisted manual load for very rigid or curly substrates: See Assisted manual load on page 63. ● Use edge holders: See Edge holders on page 64. When you have made your choices, instructions are displayed. 7. Insert the leading
  • HP Stitch S500 | User Guide - Page 63
    that it is ready for printing. 13. Rotate the substrate pivot system inside the printer. 14. To print roll-to-roll, see Take-up reel for the HP Stitch S500 Printer on page 82. Loading accessory for HP Stitch S300 Printer The loading accessory is designed to help in loading all kinds of fabrics and
  • HP Stitch S500 | User Guide - Page 64
    flaps back to cover the leading edge of the substrate. The black patches are magnetic and grip the substrate. 58 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
  • HP Stitch S500 | User Guide - Page 65
    sequence, and to set the correct mechanical settings for thin substrates. 5. Feed the loading accessory into the substrate input. 6. The loading accessory passes through the printer's substrate path with the substrate. ENWW Loading accessory for HP Stitch S300 Printer 59
  • HP Stitch S500 | User Guide - Page 66
    for HP Stitch S500 Printer 1. Check the Use loading accessory box in the Load Configuration screen on the front panel, so that you will have the correct loading sequence, and to set the correct mechanical settings for thin substrates. 60 Chapter 3 Handle the substrate and troubleshoot substrate
  • HP Stitch S500 | User Guide - Page 67
    2. Hang the textile loading accessory on the hooks. 3. Flip the white flaps down. 4. Pull some of the substrate from the roll and place the leading edge under loading accessory's magnetized white flaps. ENWW Loading accessory for HP Stitch S500 Printer 61
  • HP Stitch S500 | User Guide - Page 68
    The black patches are magnetic and grip the substrate. 6. Feed the loading accessory into the substrate input. 7. The loading accessory passes through the printer's substrate path with the substrate. WARNING! Do not touch the platen, which could be hot. Risk of burns For more safety information, see
  • HP Stitch S500 | User Guide - Page 69
    cases, you are recommended to use the normal loading procedure. See Load a roll into the HP Stitch S300 Printer on page 50 and Load a roll into the HP Stitch S500 Printer on page 53. To start the assisted manual load procedure, you need to have a roll loaded on the pivot table rewinder. The normal
  • HP Stitch S500 | User Guide - Page 70
    substrate manually, unless the printer HP Stitch S500 Printer on page 53. Edge holders The edge holders are designed to prevent the edges of the substrate from rising while printing is in progress. They are recommended only when the edges of the substrate tend to lift up and touch or damage the 64
  • HP Stitch S500 | User Guide - Page 71
    printheads. They can be used with the platen or with the ink collector. When not in use, they should be stored outside the printer. If they are needed often, they can be stored inside the printer, to the left and right of the print platen, to avoid substrate jams when loading the next substate
  • HP Stitch S500 | User Guide - Page 72
    or ink collector on the other side. Align the substrate When the substrate has been loaded, align it with the dotted line on the edge holder. Misalignment could result in a substrate jam, or damage to the substrate or to the printheads. 66 Chapter 3 Handle the substrate and troubleshoot substrate
  • HP Stitch S500 | User Guide - Page 73
    the printer, pulling out the right end on the right side of the printer first. WARNING! Do not insert your fingers into the spindle supports while removing the spindle. ENWW Risk of trapped fingers For more safety information, see Safety precautions on page 3 Unload a roll from the HP Stitch S300
  • HP Stitch S500 | User Guide - Page 74
    printing, unload the printed roll from the take-up reel. See Unload the HP Stitch S500 take-up reel on page 86. 2. Rotate the pivot system so that the input roll is accessible. 3. On the printer's front panel, tap , then Unload. Alternatively, you can tap , then Substrate > Unload substrate
  • HP Stitch S500 | User Guide - Page 75
    5. When the printer has rewound the roll, remove the left hub from the roll. 6. Remove the roll from the right hub. 7. Remove the substrate from the loading table. Take-up reel for the HP Stitch S300 Printer ENWW Take-up reel for the HP Stitch S300 Printer 69
  • HP Stitch S500 | User Guide - Page 76
    roll onto the HP Stitch S300 take-up reel NOTE: Take-up reels with 51 mm (2 in) or 76 mm (3 in) diameter can be used. 1. On the printer's front panel, tap , then Take-up reel. Instructions are displayed on the front panel. 70 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
  • HP Stitch S500 | User Guide - Page 77
    3. For easier access to the take-up reel, lift the loading table into its upright position. 4. Unlock the take-up reel by pushing its lever to the uppermost position. 5. Remove the take-up reel. ENWW Take-up reel for the HP Stitch S300 Printer 71
  • HP Stitch S500 | User Guide - Page 78
    the core onto the take-up reel. The core should be at least as wide as the substrate. 8. Load the take-up reel into the printer by pushing firmly on both ends. WARNING! Take care not to get your fingers trapped. Risk of trapped fingers For more safety information, see Safety
  • HP Stitch S500 | User Guide - Page 79
    substrate. Do not attempt to pull more substrate out of the printer. NOTE: If you are loading the take-up reel during printer after printing begins. 11. Adjust the position of the core on the take-up reel so that it is aligned with the substrate. ENWW Take-up reel for the HP Stitch S300 Printer
  • HP Stitch S500 | User Guide - Page 80
    the tape accordingly. See below. 13. Tap the button on the front panel to advance the substrate, creating a loop. 74 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
  • HP Stitch S500 | User Guide - Page 81
    to rotate the reel one full turn. This will help to support the weight of the tension bar. 15. Tap the button on the front panel to advance the substrate again. 16. Gently lower the loading table, to avoid wrinkles and improve winding. ENWW Take-up reel for the HP Stitch S300 Printer 75
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    : the take-up reel will not function correctly without it. 18. Fit the tension bar into the supports at either side. WARNING! Take care not to get your fingers trapped. Risk of trapped fingers For the printed image faces out. 76 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
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    the substrate. If the lateral stops cause a lateral substrate crash: reduce the front tension: See Variable front tension kit for the HP Stitch S300 Printer on page 79. Unload the HP Stitch S300 take-up reel WARNING! Take care not to get your fingers trapped. Risk of trapped fingers For more safety
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    when the switch is neither in position 1 nor position 2). 3. To remove the tension bar, first lift the support, then press the lever. 4. Use the winding button on the take-up reel motor to wind the excess substrate -up reel. 78 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
  • HP Stitch S500 | User Guide - Page 85
    you have unloaded the take-up reel, see Unload a roll from the HP Stitch S300 Printer on page 67. Variable front tension kit for the HP Stitch S300 Printer Depending on the loaded substrate, length inconsistency may be observed when comparing left- and right-side measurements in tiling applications
  • HP Stitch S500 | User Guide - Page 86
    2. Remove the tension bar. 3. Remove the take-up reel to facilitate the installation of the new arms with counterweights. 80 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
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    4. Install the subassembly on the left arm of the tension bar, by moving the arms upwards. 5. Install the subassembly on the right arm of the tension bar, by moving the arms upwards. ENWW Take-up reel for the HP Stitch S300 Printer 81
  • HP Stitch S500 | User Guide - Page 88
    tension for a particular substrate. 8. Keep the weights at the furthest position from the tension bar, to provide maximum counterweight torque. Take-up reel for the HP Stitch S500 Printer 82 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
  • HP Stitch S500 | User Guide - Page 89
    onto the HP Stitch S500 take-up reel NOTE: The take-up reel is enabled once the pivot system is rotated. 1. On the printer's front panel, tap , then Take-up reel. Instructions are displayed on the screen; slide your finger laterally across the front panel to follow the instructions to the end
  • HP Stitch S500 | User Guide - Page 90
    the substrate's leading edge to straighten the substrate. Do not attempt to pull more substrate out of the printer. 6. Adjust the position of the core on the take-up reel so that it is aligned with substrate, creating a loop. 84 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
  • HP Stitch S500 | User Guide - Page 91
    fed from the printer, it drops down to the take-up reel. NOTE: If the take-up reel is loaded before printing, recalibrate the substrate-advance sensor for optimal print quality. At the front panel, tap Take-up reel > Calibrate substrate advance. ENWW Take-up reel for the HP Stitch S500 Printer 85
  • HP Stitch S500 | User Guide - Page 92
    Unload the HP Stitch S500 take-up reel WARNING! Take care not to get your fingers trapped. Risk of trapped fingers For more safety information, see Safety precautions on page 3 1. On the printer's front panel, tap , then Move, then Cut. The printer allows you to move the substrate to facilitate
  • HP Stitch S500 | User Guide - Page 93
    the left hub from the roll, resting the roll on the table. 6. Remove the roll from the right hub. ENWW Take-up reel for the HP Stitch S500 Printer 87
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    is set to Manual in the loading configuration screen ● The color calibration status and a button to launch color calibration Accessories section ● The printing zone (platen or ink collector) The More actions button allows you to launch the following actions: ● Take-up reel instructions If no
  • HP Stitch S500 | User Guide - Page 95
    future reference. Cut substrate This option is available from the printer's front panel. If you tap normally advances the substrate 150 mm (5.9 in ● Reread the loading instructions, and make sure that you are following them. See Handle the substrate and troubleshoot substrate issues on page
  • HP Stitch S500 | User Guide - Page 96
    night-HP highly recommends unloading the substrate or, at least, leaving the substrate attached to the take-up reel. If this is not done, a substrate jam can occur due to the automatic service routines performed while the printer is idle. 90 Chapter 3 Handle the substrate and troubleshoot substrate
  • HP Stitch S500 | User Guide - Page 97
    Check the substrate path This problem can occur when a roll has finished and the end of the roll is stuck to the cardboard core. If this has happened, cut the end of the roll away from the core. Then feed the substrate through the printer, and load a new roll. Otherwise: 1. Turn off the
  • HP Stitch S500 | User Guide - Page 98
    the printer, it can often be cleared by loading a rigid substrate type into the printer. 11. If you find that you have print-quality problems after which the printer is located. ● Try using the substrate edge holders. 92 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
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    than 1% The framing problem may be solved by ink. If this is not possible, print the areas with different amounts of ink as different jobs and modify the length of the job with less ink HP Stitch S300 Printer on page 79 to reduce the front tension. You can adjust the tension for the HP Stitch S500
  • HP Stitch S500 | User Guide - Page 100
    . Instead, cut the substrate manually as close as possible to the printer window, then remove the roll. If the problem remains after removing the substrate jam, unload the take-up reel from the front panel and load it again. 94 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
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    Take-up reel does not wind on the HP Stitch S300 Printer Predictably, if the take-up reel is not winding as anticipated, the printed output is likely to end up on the floor. If the printer recognizes a problem with the take-up reel, it interrupts the print job until the issue is corrected. If the
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    ● Substrate presets ● Online search ● HP Media Locator ● Generic presets ● Clone a substrate preset ● Modify a substrate preset ● Add a new substrate ● Delete a substrate preset ● Color calibration ● Color consistency between different HP Stitch printers ● ICC profiles 96 Chapter 4 Substrate
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    printer, inks printer, and automatically copied to supported RIP software whenever it is connected to the printer sublimated with that transfer paper. Inside each associated textile different print modes are displayed. The printer function on the front panel or the HP Media Locator on the Web to
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    database of substrate presets can also be accessed from a Web browser by visiting http://www.hp.com/go/mediasolutionslocator. This provides access to the database for different regions, printer models, applications, suppliers, substrate types, and so on. When you have located the substrate preset
  • HP Stitch S500 | User Guide - Page 105
    that the package is not signed (only packages downloaded from the HP Media Locator internet database are digitally signed, as a form of is fully editable. The printer provides generic presets for the supported substrate categories: see Supported substrate categories on page 40. ENWW Generic
  • HP Stitch S500 | User Guide - Page 106
    Clone a substrate preset You may wish to clone and edit a preset for various reasons: ● To assign a name of your own choice to the preset ● To adjust the preset to the precise characteristics of your substrate ● To adjust the preset to your intended use of the substrate, which may range from highest
  • HP Stitch S500 | User Guide - Page 107
    values, you must print a test plot. Before sublimating the plot, use it to select the correct drying preset from scratch. The Add New Substrate wizard guides you to work out the best settings for your , it creates the new preset. 1. Ensure that the printer is in the Ready state. 2. Stop the job queue
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    on a generic preset; If there are multiple generic presets in that category, the front panel asks you to choose one of them. 6. The front panel guides you through the subsequent steps to create your new preset. 102 Chapter 4 Substrate settings ENWW
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    test button to generate the test print. IMPORTANT: Before using the substrate for the first time, an internal color calibration is launched automatically. 9. Sublimate the print test and choose the color saturation row that you are more satisfied with. NOTE: If you are printing direct to fabric
  • HP Stitch S500 | User Guide - Page 110
    . ● OMAS enabled: Automatic substrate-advance tracking and correction. Disable only if advised to do so on the front panel at loading time. ● Output tension (S500 only): Increase the take-up reel tension if the output roll is not compact. 11. Tap Continue. 12. The following screen is displayed: 13
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    HP Ergosoft RIP Color Edition, HP Ergosoft Pro RIP Color Edition, Caldera, Inèdit ● An X-Rite or Barbieri spectrophotometer To do so, you are requested to go to the RIP and finish the process there. You must take measurements from the sublimated plot with a spectrophotometer. RIP instructions guide
  • HP Stitch S500 | User Guide - Page 112
    ) Category Substrate name Generic Bleed Through Fabric Generic Frontlit Fabric 6pass 100%ink 6pass 100%ink Available print modes 8pass 100%ink 8pass 100%ink 10pass 100%ink HP Stitch S500 Printer Category Substrate name Transfer Paper Generic Transfer Paper for Backlit Generic >100
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    expect to get very similar prints from your printer on different occasions. Each substrate must be paper. NOTE: Color calibration may not work correctly with non-HP ink. There are cases in which a substrate may not be the front panel. It can also be manually launched in the front panel from: Image
  • HP Stitch S500 | User Guide - Page 114
    NOTE: The calibration of backlit fabrics and bleed-through fabrics is not supported. The calibration process is fully automatic and can be performed unattended after of different densities of each ink used in your printer. 2. The test chart is scanned by the HP Embedded Spectrophotometer. If the
  • HP Stitch S500 | User Guide - Page 115
    . Color consistency between different HP Stitch printers It is possible to cross-calibrate color between two or more printers for particular substrates. After colors from your printer, your inks, your print mode, and your substrate. An ICC profile is a description of a printer, ink, print mode,
  • HP Stitch S500 | User Guide - Page 116
    5 Troubleshoot print-quality issues ● General printing advice ● Quick solutions application ● Improve print quality ● Most-common print-quality problems 110 Chapter 5 Troubleshoot print-quality issues ENWW
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    be seen when the printer is wrongly adjusted. For each problem, there is a list of possible actions that can help to solve the problem. The actions are in order of likely effectiveness. ● Color tips: This section contains advice about color-related issues and calibrations. ● Sublimation tips: This
  • HP Stitch S500 | User Guide - Page 118
    any printhead is experiencing clogging or other problems. To print this plot, go to the front panel and tap , then Test plots > Printhead status plot. The plot consists of small dashes, one for each nozzle on each printhead. HP Stitch S300 HP Stitch S500 For each individual colored pattern, check
  • HP Stitch S500 | User Guide - Page 119
    status plot: 1. Use the same substrate type that you were using when you detected a problem. 2. Go to the front panel and tap , then Test plots > Printhead alignment status plot. HP Stitch S300 HP Stitch S500 Check the continuity of the thin diagnostic lines on the alignment status plot. In one
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    ; it enables you to manually calibrate the substrate advance when printer firmware is up to date. See Firmware update on page 167. ● Check that you have the correct settings in your software program. ● Call your service representative. See When you need help on page 35. 114 Chapter 5 Troubleshoot
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    across the width of the printed image, the cause is probably a substrate advance problem. Use the front panel to adjust the substrate advance on the fly (see fiber attached to one of the printheads. Turn off the printer, then remove the printheads one at a time and remove any fibers that you
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    , align them manually. - Print the servicing routines while printing, some fibers or small amounts of ink the problem persists, call your service suggestions to mitigate this problem: - Align the Edge holders on page 64. - Consider using the cutter and advance the substrate manually about 100-150 mm
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    this issue. Alternatively, consider lowering the ink density, or increasing the temperature and time of the sublimation process, if the fabric allows it. may solve the problem in some cases, as all the nozzles are refreshed whenever they enter the service station between passes. ENWW Most
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    manually, before printing. In this case, you can either use the standard colors, or decide to include a particular color in which you have noticed the problem. The recommended width of each color bar is 5 mm. 4. The HP Stitch S500 printer the problem. Ink smears Ink smears 64). If the problem
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    passes. NOTE: If you decrease the overall ink quantity, you may notice less color saturation. on page 93. Tiling issues The most common problems when printing tiles are as follows. ● Color tile. This is a common issue of inkjet printers (both thermal inkjet and piezo inkjet), where there
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    This happens because the drying times are not the same across the scan axis. Adding a small inter-pass delay offset of about 0.5-1 second may give better results. 120 Chapter 5 Troubleshoot print-quality issues ENWW
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    6 Ink system ● Ink cartridges for the HP Stitch S300 Printer ● Ink cartridges for the HP Stitch S500 Printer ● Intermediate tanks for the HP Stitch S500 Printer ● Printheads ● Maintenance cartridge ● Ink funnel ● Ink waste bottle ● Safe mode ENWW 121
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    work in the future. More at: http://www.hp.com/go/learnaboutsupplies. Ink cartridges for the HP Stitch S500 Printer The printer's four large ink cartridges provide magenta, black, yellow, and cyan ink to the printheads. Ink cartridges store the ink and are connected through the intermediate tanks to
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    security enabled printer. Only intended to be used with cartridges using an original HP chip. Cartridges using a non-HP chip may not work, and those that work now, may not work in the future. More at: http://www.hp.com/go/learnaboutsupplies. ENWW Ink cartridges for the HP Stitch S500 Printer 123
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    Intermediate tanks for the HP Stitch S500 Printer The printer now has four intermediate tanks: magenta, black, yellow, and cyan. CAUTION: Avoid touching pins, leads, and circuitry when handling ink cartridges because these elements are sensitive to electrostatic discharge, which can reduce the life
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    tested at regular intervals, and automatically serviced when necessary. This takes a are each connected to two different color ink cartridges. HP Stitch S500: There are two different color configurations ( you want to remove a printhead from the printer and preserve it for later use, reinstall the
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    be replaced every time you replace the maintenance cartridge. CAUTION: The printer may be damaged if the ink funnel is not installed. Ink waste bottle The ink waste bottle stores waste ink collected by the ink funnel. Your support representative will replace the bottle when required. 126 Chapter
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    is designed to protect the printer and the printheads from damage due to unexpected conditions, and is in operation when the icon is displayed on the front panel. For optimal performance, use Original HP ink cartridges. The HP Stitch printing system, including Original HP inks and printheads, are
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    need the user maintenance kit that was provided with your printer. ● Replace an ink cartridge in the HP Stitch S300 Printer ● Replace an ink cartridge in the HP Stitch S500 Printer ● Replace an intermediate tank in the HP Stitch S500 Printer ● Refill an intermediate tank manually ● Stop refilling
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    ink cartridge 1. On the printer's front panel, tap , then Replace ink cartridges. Alternatively, tap , then Ink > Replace ink cartridges. 2. Pull down the blue tab of the cartridge you want to remove, then pull it outwards towards you. ENWW Replace an ink cartridge in the HP Stitch S300 Printer
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    touching the end of the cartridge that is inserted into the printer, because the connection might be coated with ink. NOTE: If necessary, store a partially-used ink cartridge in the same position as if it were inserted in the printer. Avoid using a partially-used cartridge that has been stored on
  • HP Stitch S500 | User Guide - Page 137
    slot until they lock into position. 6. The front-panel display confirms that all cartridges have been correctly inserted. Refilled and non-HP ink cartridges HP recommends that you replace an empty cartridge with a new HP cartridge. ENWW Replace an ink cartridge in the HP Stitch S300 Printer 131
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    HP ink cartridges, you will need to follow these instructions to make the printer use a cartridge that it believes to be empty. CAUTION: Running completely out of ink as empty with a warning sign. Replace an ink cartridge in the HP Stitch S500 Printer During the normal lifetime of a cartridge, no
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    pulling it gently away from the cartridge. 3. Remove the empty cartridge from the printer. Insert an ink cartridge NOTE: The ink cartridge is supplied in an insulating bag; do not open it until you are and fold it inside the handle. ENWW Replace an ink cartridge in the HP Stitch S500 Printer 133
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    HP Stitch S500 Printer Intermediate tanks should be replaced for the following reasons: ● The printer notifies you that the intermediate tank has reached the end of its life and will not be refilled. When it runs out of ink printing without replacing an empty large ink cartridge. In this case, you
  • HP Stitch S500 | User Guide - Page 141
    as described below to remove the padlock. Remove an intermediate tank 1. On the printer's front panel, tap , then Ink supplies > Replace intermediate tanks. 2. Remove the locking piece. 3. Grip the blue out, in its drawer. ENWW Replace an intermediate tank in the HP Stitch S500 Printer 135
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    : Avoid touching the end of the intermediate tank that is inserted into the printer, because the connection might be coated with ink. Insert an intermediate tank Remember that you should insert an HP 624 Stitch S Series Ink Cartridge as an intermediate tank, unaltered and containing more than 500 ml
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    have been correctly inserted. NOTE: The front panel warns that intermediate tanks cannot be used in another printer. Acknowledge the warning. Refill an intermediate tank manually If the ink in the intermediate tank is not enough to complete the job, the job is not paused; the intermediate
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    is completely empty, it must be replaced and cannot be used again. NOTE: In this mode, the printer does not use the 3 liter cartridge at all. The intermediate tank must be replaced by a genuine HP 624 Stitch S Series Ink Cartridge of corresponding color, unaltered and containing more than 500 ml of
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    see on the front panel: ● OK: The cartridge is working normally, with no known problems. ● Missing: There is no cartridge present, or it is not correctly connected to the printer. ● Low: The ink level is low. ● Very low: The ink level is very low. ● Empty: The cartridge is empty. ● Reseat: You are
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    as the printer has been designed to compensate for this problem during printer. Generally textiles are not suitable for automatic printhead alignment. For these substrates, you should align the printheads manually (see Manual alignment on page 141) or perform the automatic alignment on a supported
  • HP Stitch S500 | User Guide - Page 147
    tab, then select Printhead alignment > Manual printhead alignment > Print. ● HP Stitch S300: The printer prints 9 rows labelled from A to I. Inspect the print and write down the number of the straightest line in each row (for example, A:9). ● HP Stitch S500: The printer prints 20 rows labelled from
  • HP Stitch S500 | User Guide - Page 148
    and check that it is free from physical damage and from ink stains on the electrical connections. 2. If necessary, clean the the front panel message. 4. If the problem persists, insert a new printhead. Replace a printhead Remove a printhead 1. On the printer's front panel, tap , then Replace
  • HP Stitch S500 | User Guide - Page 149
    4. Locate the carriage on the right side of the printer. 5. Pull up and release the latch on top of the carriage. 6. Lift up the cover. This provides access to the printheads. ENWW Replace a printhead 143
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    7. To remove a printhead, lift up the blue handle, and gently disengage the printhead by pulling the blue handle upward until it is released from the carriage. CAUTION: Do not pull brusquely as it can damage the printhead. CAUTION: If you want to preserve the old printhead for later use, reinstall
  • HP Stitch S500 | User Guide - Page 151
    2. Remove the orange protective caps by pulling them down. 3. The printhead is designed to prevent you from accidentally inserting it into the wrong slot. Check that the colored label on the printhead matches the colored label of the carriage slot into which the printhead is to be inserted. 4.
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    5. Push down as indicated by the arrow. CAUTION: You might feel some resistance when installing the new printhead, so you need to press it down firmly but smoothly. You should hear a beep and see confirmation on the front-panel display that the printhead has been inserted. 6. Insert all of the other
  • HP Stitch S500 | User Guide - Page 153
    . The default routine process, when all printheads are changed, takes up to 20 minutes. If the printer identifies a problem when preparing the printheads, carefully follow the front panel instructions, the process will take longer, up to 30 minutes. For a single printhead insertion, the time varies
  • HP Stitch S500 | User Guide - Page 154
    . Under these circumstances, HP recommends that you clean the electrical connections on the printhead. However, routine cleaning of the connections when no problems are apparent is not recommended. A carriage interconnect wiper is included with your printer in the user maintenance kit. Use this
  • HP Stitch S500 | User Guide - Page 155
    A supply of sponges is included in the box with the wiper. If all sponges have been used, more can be obtained by calling your service representative. 2. Open the carriage interconnect wiper. 3. Load the sponge by positioning the sponge on the face of the carriage interconnect wiper with the shorter
  • HP Stitch S500 | User Guide - Page 156
    latch and extract the printhead that is causing the problem, as indicated on the front panel. See Replace contacts. Try to avoid picking up any ink deposit that may have accumulated on the bottom surface If the carriage remains in the central part of the printer for more than 7 minutes, it attempts to return
  • HP Stitch S500 | User Guide - Page 157
    142. 11. After completing the cleaning process, open the carriage interconnect wiper by pulling on the sponge tab. ENWW Printhead is not recognized by the printer 151
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    or call your service representative. Cannot insert an ink cartridge or intermediate ink funnel can damage the printheads and other parts of the printer. HP strongly recommends that you promptly change the ink funnel when alerted. An ink funnel and disposable plastic gloves are included in the user
  • HP Stitch S500 | User Guide - Page 159
    replaced maintenance cartridge upright. WARNING! Make sure that the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. To replace the ink funnel or maintenance cartridge: On the printer's front panel, tap , then Replace printhead cleaning kit. Remove
  • HP Stitch S500 | User Guide - Page 160
    3. Lift the tab on the ink funnel until it can be easily removed. NOTE: Use the disposable plastic gloves to avoid getting ink on your hands. 4. Dispose of the ink funnel according to your local regulations. Insert the ink funnel 1. Insert the two rear tabs of the ink funnel. 154 Chapter 7 Hardware
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    on the tabbed edge until you hear the ink funnel click into place. Make sure that the top of the ink funnel is seated flatly and that none of an issue, you are asked to repeat the process and reinsert the ink funnel. Replace the maintenance cartridge 1. The maintenance cartridge is located in a
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    hold it on each side with both hands: it is heavy. IMPORTANT: Slide it out horizontally to avoid spills, as it is full of ink. Dispose of the maintenance cartridge according to your local regulations. 4. Remove the plastic cover from the new maintenance cartridge. 156 Chapter 7 Hardware maintenance
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    printer, close the door. NOTE: Before it can resume printing, the printer needs all the ink cartridges, printheads, and maintenance cartridge to be installed, and the printer performance of the printer. The following procedure can also be found as a video here: http://www.hp.com/go/latex300/videos.
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    the left cover. NOTE: 95% ethanol is not provided in the user maintenance kit. CAUTION: Ethanol is highly flammable. Observe the manufacturer's moves to the left side of the printer so that you can reach the part of the rod under the right cover. 5. Open the printer window. 6. Clean the carriage rod
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    is required: For optimal printer performance follow the Clean the encoder strip process as described in the User Guide. NOTE: When the message is displayed on the front panel, a silent warning message is added within the system error log 8:01. This helps when reviewing the error log history. NOTE
  • HP Stitch S500 | User Guide - Page 166
    , tap 2. Open the window. , then Preventive maintenance tasks > Clean scan axis encoder. 3. Clean the encoder strip on both sides with a cloth dampened with water, as instructed in the front panel, and tap Continue when finished. 160 Chapter 7 Hardware maintenance ENWW
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    of the printer. 5. The front panel prompts you to reopen the window and clean the right-hand side of the encoder strip (inside the service station). its ready position in the service station. Clean the platen You should clean your print platen after every 40 liters of ink used (the front panel will
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    get dirty. Use the ink collector for porous substrates. instructions to clean the platen. 1. Unload all substrate from the printer. See Unload a roll from the HP Stitch S300 Printer on page 67and Unload a roll from the HP Stitch S500 Printer on page 68. 2. Turn off the printer. 3. Open the printer
  • HP Stitch S500 | User Guide - Page 169
    With the same 1 mm pin or tweezers, remove all remains of ink and substrate fibers inside the vacuum suction cups. 7. Reinstall the platen or ink collector. If you find ink stains on the back of your prints or have trouble with the substrate-advance sensor, continue with the following steps: 1. Use
  • HP Stitch S500 | User Guide - Page 170
    dry ink deposits from the platen. NOTE: Dry ink deposits take longer to remove. NOTE: 95% ethanol is not provided in the user maintenance kit a roll from the HP Stitch S300 Printer on page 67and Unload a roll from the HP Stitch S500 Printer on page 68. 2. Turn off the printer and wait until it
  • HP Stitch S500 | User Guide - Page 171
    to avoid possible damage. 1. Do not remove the ink cartridges, printheads or maintenance cartridge. 2. Make sure that no substrate is loaded. 3. Make sure that the printhead carriage is located in the service station (at the right end of the printer). 4. Make sure that the Ready message appears on
  • HP Stitch S500 | User Guide - Page 172
    , see Environmental specifications on page 183. NOTE: If the printer or ink cartridges are moved from a cold location to a warm and use of the printer. However, HP strongly recommends that you call your service representative and arrange for a service maintenance visit. The service engineer can then
  • HP Stitch S500 | User Guide - Page 173
    firmware update from http://www.hp.com/go/StitchS30064in/support/ or http://www.hp.com/go/StitchS50064in/support/ and store it on the USB flash drive. IMPORTANT: The USB flash drive should contain only one firmware file (.fmw) in the drive's root folder, and no other files. 2. Turn off the printer
  • HP Stitch S500 | User Guide - Page 174
    , see Check printer status on page 23. 2. In the Embedded Web Server, select the Setup tab and then Firmware update > Manual firmware update. 3. Follow the on-screen instructions to download the firmware file from http://www.hp.com/go/ StitchS30064in/support/ or http://www.hp.com/go/StitchS50064in
  • HP Stitch S500 | User Guide - Page 175
    printer. ● Contact HP Support printer. Ink cartridges for HP Stitch S300, used as intermediate tanks for HP Stitch S500 Cartridge Part number HP 624 775ml Black Stitch S Series Ink Cartridge HP 624 775ml Cyan Stitch S Series Ink Cartridge HP 624 775ml Magenta Stitch S Series Ink Cartridge HP
  • HP Stitch S500 | User Guide - Page 176
    can be recycled by the HP supplies recycling program: ● HP 624 775ml Stitch S Series ink cartridges ● HP 614 Stitch S Series printheads HP 636 3-liter Stitch Dye Sublimation Ink Cartridges for the HP Stitch S500 printer should be disposed of following the instructions on the cartridge packaging. The
  • HP Stitch S500 | User Guide - Page 177
    in compliance with federal, state, and local regulations: ● HP Stitch 300/500 Series Maintenance Cartridge ● HP Stitch 300/500 Series Ink Collector ● HP Stitch 300/500 Series Ink Funnel HP recommends that you wear gloves when handling ink-system components. ENWW Disposal instructions 171
  • HP Stitch S500 | User Guide - Page 178
    or stalls while generating the print job ● Printer seems slow ● Communication failures between computer and printer ● Cannot connect to services such as firmware update, online search, or the Printer Data Sharing Agreement ● Front-panel error codes 172 Chapter 10 Troubleshoot other issues ENWW
  • HP Stitch S500 | User Guide - Page 179
    Manual settings > IP address. 3. Enter the IP address that you wish to use, and tap OK when finished. Cannot access the Embedded Web Server If you have not done so already, please read the instructions ● There may be a problem with the electrical power. If the printer is not performing and the front
  • HP Stitch S500 | User Guide - Page 180
    printer and your RIP software have a special feature to predict the ink consumption of your job and estimate whether there is enough ink the substrate, either manually or from the online the printer on again. If the problems persist, call your service representative Troubleshoot other issues ENWW
  • HP Stitch S500 | User Guide - Page 181
    suggestions do not solve your problem, try connecting your RIP host system directly to the printer, with a point-to-point connection. Use the DHCP network configuration in the printer. Cannot connect to services such as firmware update, online search, or the Printer Data Sharing Agreement If your
  • HP Stitch S500 | User Guide - Page 182
    Web Server: select Support > Connectivity troubleshooting. If any test fails, the printer describes the problem and recommends how printer and then turn it back on. If the problem persists, call your service representative. Keep your printer up to date with the latest firmware. New firmware versions
  • HP Stitch S500 | User Guide - Page 183
    ventilated. 4. Turn on the printer. Generic firmware error. Update the printer's firmware. See Firmware update on page 167. Unable to move the maintenance cartridge along its whole path 1. Turn off the printer. 2. While the printer is off, remove the maintenance cartridge manually. 3. Make sure that
  • HP Stitch S500 | User Guide - Page 184
    the printer. Scan-axis motor electrical current limit 1. Turn off the printer. 2. Open the window, observing all safety procedures, and check for any visible obstacles restricting the advance of the substrate. Clear the obstruction, if any. 3. Turn on the printer. 178 Chapter 10 Troubleshoot other
  • HP Stitch S500 | User Guide - Page 185
    Error code 47.3n:01 HP Stitch S500 only 54.03 63:04 63:05 68:03 74:01 78:08 78.1:04 78.2:01 ENWW Recommendation 3 litre ink-cartridge pump unable to supply ink (color n) to the intermediate tank n: 1-Magenta 4-Cyan 6-Yellow 7-Black 1. Reseat the cartridge. If the error code appears again, proceed
  • HP Stitch S500 | User Guide - Page 186
    Recommendation Printing with the ink collector is not available in this print mode. Generic firmware error. Update the printer's firmware. See Firmware update on page 167. 90. 3. Turn on the printer. There is a problem in the carriage assembly. 1. Turn off the printer. 2. Open the window, observing
  • HP Stitch S500 | User Guide - Page 187
    : 55 kg (121 lb) The printer supports a substrate core diameter of 76.2 mm (3 in); it requires an accessory to support 50.8 mm (2 in) cores. Printing speeds Passes 1 2 3 4 6 8 10 Approximate printing speed (m²/h) 110 (HP Stitch S500 Printer only) 62 43 (HP Stitch S500 Printer only) 34 22 17 14
  • HP Stitch S500 | User Guide - Page 188
    ink collector also have an effect on printing speed. The maximum print resolution of the printer is 1200 × 1200 dpi. See your RIP documentation to find the resolutions supported 2800 mm (110.2 in) 760 mm (29.9 in) 1240 mm (48.8 in) HP Stitch S500 235 kg (518 lb) 2550 mm (100.4 in) 750 mm (29.5 in)
  • HP Stitch S500 | User Guide - Page 189
    the ink cartridges, to allow the condensation to evaporate. Acoustic specifications Printer acoustic specifications Specification Sound pressure Sleep mode Idle mode Operating mode Sound power Sleep mode HP Stitch S300 < 16 dB (A) 38 dB (A) 53 dB (A) < 3.5 B (A) HP Stitch S500 < 16
  • HP Stitch S500 | User Guide - Page 190
    Printer acoustic specifications (continued) Specification Idle mode Operating mode HP Stitch S300 5.7 B (A) 7.1 B (A) HP Stitch S500 5.6 B (A) 7.3 B (A) 184 Chapter 11 Printer specifications ENWW
  • HP Stitch S500 | User Guide - Page 191
    the original image. Excess pressure can deform some materials (such as spandex), making it difficult to calender. ● Temperature - Ink pigment sublimation requires high temperatures. Optimum color is obtained between 193.3°C (380°F) and 215.5°C (420°F). Temperature selection depends strongly on the
  • HP Stitch S500 | User Guide - Page 192
    work at speed, take into account that the residence time is actually being modified, this being the most important parameter when sublimating. Starting point Calender settings Substrate type Transfer Flags Direct Signage Backlit Temperature 205°C (401°F) 220°C (428°F) 205°C (401°F) Time (seconds
  • HP Stitch S500 | User Guide - Page 193
    with protective tissue paper to avoid re-sublimation. This issue could be particularly problematic in the case of large signs and displays. ● It is not recommended to repeat a thermal treatment onto a sublimated image: it causes color changes, and optical density will dramatically decrease. ENWW
  • HP Stitch S500 | User Guide - Page 194
    of any particular problem, see the relevant chapter in this guide. Problem Ink smudges Substrate jam, substrate damage, ink smears Solution Increase Add color bars, manually or in RIP Change Substrate jam, substrate damage, ink smears Slower printing Slower printing Ink smudges Substrate skew,
  • HP Stitch S500 | User Guide - Page 195
    Problem Subtle color variations in solid areas Solution Increase drying temperature Add color bars, manually or in RIP Change Substrate jam, substrate damage, ink smear. Some waste of substrate and ink ENWW 189
  • HP Stitch S500 | User Guide - Page 196
    problem, see the relevant chapter in this guide. Problem Symptom Cause Solution Ghosting A faint image on a printed sheet in a Motion of paper during sublimation or Wrinkles on transfer paper, textile, white marks or support paper Ensure good positioning of paper and textile, apply correct
  • HP Stitch S500 | User Guide - Page 197
    metal parts) before handling ESD-sensitive devices, such as the printheads or ink cartridges. To reduce the generation of electrostatic charge in your body, low-humidity environments. Firmware Software that controls your printer's functionality and is stored semi-permanently in the printer (it can
  • HP Stitch S500 | User Guide - Page 198
    of companies that have agreed on a common standard for color profiles. Ink density The relative amount of ink that is deposited on the substrate per unit of area. IP The printer normally performs this adjustment automatically, but may need to be recalibrated for substrates not supported by HP, or
  • HP Stitch S500 | User Guide - Page 199
    64 edge position, change 88 email alerts 23 Embedded Web Server 20 access 22 cannot access 173 ink system status 23 language 22 encoder strip clean 159 environmental specifications 183 F file system check 17 firmware update 167 front panel 12 language 14 front view HP Stitch S300 9 HP Stitch S500
  • HP Stitch S500 | User Guide - Page 200
    replace 152 specification 181 maintenance, service 166 manuals 3 margins changing 19 specification 182 memory specifications 182 N network configuration advanced 27 network troubleshooting 28 networks link speed 32 protocols 29 security settings 32 non-HP ink cartridges 131 O order accessories 170
  • HP Stitch S500 | User Guide - Page 201
    sensor window clean 164 support services HP Customer Care 35 T take-up reel doesn't rewind 95 jam 94 take-up reel S300 using 69 take-up reel S500 using 82 TCP/IP settings 29 telephone number 36 telephone support 35 tension bar 70 tension kit 79 time before standby 14 turn the printer on/off 33
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HP Stitch S300 64in Printer
HP Stitch S500 64in Printer
User Guide