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HP Stitch S500 User Guide - Page 176

Order accessories, Disposal instructions - dye sublimation printer

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Other supplies Item HP 614 Stitch S Series Printhead Cleaning Kit HP Series 300/500 Ink Collector Foam Kit HP Series 300/500 User Maintenance Kit Part number 2LL61A T7U74A 5QG72A Order accessories The following accessories can be ordered for your printer, depending on which printer model you have: see Printer models on page 2. Accessories for HP Stitch S300 and S500 Name HP Stitch 300/500 Series Ink Collector HP Series 300/500 Edge Holders Kit Part number 5JX30A F0M64A Accessories for HP Stitch S300 only Name HP Series 300 Media Loading Accessory HP Series 300 64-in Printer 3-in Spindle HP Series 300 64-in Printer 2-in Spindle Part number F0M63A F0M58A F0M56A Accessories for HP Stitch S500 only Name HP Ergosoft Pro RIP Color Edition Part number 5QG59S Disposal instructions HP provides many free and convenient ways to recycle your used original HP ink supplies. Additionally, HP provides a free program for business customers to return signage printed using selected recyclable HP largeformat substrates. For more information about these HP programs, see http://www.hp.com/recycle. For your printer, the following items can be recycled by the HP supplies recycling program: ● HP 624 775ml Stitch S Series ink cartridges ● HP 614 Stitch S Series printheads HP 636 3-liter Stitch Dye Sublimation Ink Cartridges for the HP Stitch S500 printer should be disposed of following the instructions on the cartridge packaging. The ink back should be removed and disposed of in compliance with federal, state, and local regulations. The other ink cartridge parts (plastic retainer and packaging box) can be recycled through commonly available recycling programs. 170 Chapter 9 Accessories ENWW

Section	Page
Introduction	7
Welcome to your printer	8
Printer models	8
Documentation	9
Safety precautions	9
General safety guidelines	9
Electrical shock hazard	10
Heat hazard	10
Fire hazard	10
Mechanical hazard	11
Light radiation hazard	11
Chemical hazard	11
Ventilation	11
Air conditioning	11
Heavy substrate hazard	12
Ink handling	12
Warnings and cautions	12
Warning labels	12
Main printer components	15
Front view, HP Stitch S300 Printer	15
Front view, HP Stitch S500 Printer	16
Rear view	17
Loading accessory	17
Beacon for the HP Stitch S500 printer	17
Front panel	18
Introduction to the front panel	18
Change the language of the front panel	20
View or set the date and time	20
Set altitude	20
Set time before standby	20
Change the sleep mode setting	20
Change the loudspeaker volume	21
Turn audio alerts on or off	21
Change the front panel display brightness	21
Change the units of measurement	21
Restore factory settings	21
Check printer status	21
Check the status of the ink cartridges	21
Check the status of a printhead	22
Check the file system	23
Printer alerts	24
Printer states	25
Change margins	25
Request the printer’s internal prints	26
Check lifetime usage statistics	26
Embedded Web Server	26
Introduction to the Embedded Web Server	26
Main tab	27
Setup tab	27
Networking tab	27
Support tab	27
Printer Data Sharing Agreement tab	28
Access the Embedded Web Server	28
Change the language of the Embedded Web Server	28
Restrict access to the printer	28
Check printer status	29
Check the status of the ink system	29
Request email notification of specific error conditions	29
Get accounting information	30
Check usage statistics for a job	30
Check lifetime usage statistics	30
Request accounting data by email	30
Connectivity and software instructions	31
Connection method	31
Connect the printer to your network	31
Network configuration	32
Using IPv6	32
Connect the printer to the Internet	33
RIP software installation	33
Advanced network configuration	33
Verify correct operation	33
Preconfigure network settings if required	33
Tools for preconfiguration	34
Troubleshooting	34
IO Configuration page	34
LEDs	34
Link troubleshooting	34
Reset network parameters	35
Menu items	35
Embedded services	38
Turn the printer on and off	39
Restart the printer	40
Useful links	41
When you need help	41
Telephone number	42
Customer Self Repair	42
Service information	42
Handle the substrate and troubleshoot substrate issues	43
Overview	45
Substrate tips	45
Supported substrate categories	46
Supported HP substrates	47
Porous substrates	48
Ink collector	49
Load a roll onto the HP Stitch S300 spindle	52
Load a roll into the HP Stitch S300 Printer	56
Load a roll into the HP Stitch S500 Printer	59
Loading accessory for HP Stitch S300 Printer	63
Loading accessory for HP Stitch S500 Printer	66
Assisted manual load	69
Edge holders	70
Align the substrate	72
Unload a roll from the HP Stitch S300 Printer	73
Unload a roll from the HP Stitch S500 Printer	74
Take-up reel for the HP Stitch S300 Printer	75
Tension bar	76
Load a roll onto the HP Stitch S300 take-up reel	76
Unload the HP Stitch S300 take-up reel	83
Variable front tension kit for the HP Stitch S300 Printer	85
Take-up reel for the HP Stitch S500 Printer	88
Load a roll onto the HP Stitch S500 take-up reel	89
Unload the HP Stitch S500 take-up reel	92
View information about the substrate	94
Change substrate width and right edge position	94
Substrate length tracking	94
Cut substrate	95
Store the substrate	95
Substrate cannot be loaded successfully	95
Substrate is mispositioned	96
Substrate has jammed	96
Check the substrate path	97
Avoiding substrate jams while printing	98
Substrate is deformed or wrinkled	99
Substrate has shrunk or expanded	99
Substrate has bow deformation	100
Automatic cutter does not work	100
Take-up reel substrate jam	100
Take-up reel does not wind on the HP Stitch S300 Printer	101
Substrate settings	102
Substrate presets	103
Online search	103
HP Media Locator	104
Generic presets	105
Clone a substrate preset	106
Modify a substrate preset	106
Add a new substrate	107
Change settings while printing	111
Select the number of passes	111
Delete a substrate preset	112
Color calibration	113
Color consistency between different HP Stitch printers	115
ICC profiles	115
Troubleshoot print-quality issues	116
General printing advice	117
Quick solutions application	117
Improve print quality	118
1. Printhead status plot	118
2. Printhead alignment status plot	119
3. Substrate-advance check plot	119
Substrate advance adjustment while printing	120
What to do if problems persist	120
Most-common print-quality problems	121
Graininess	121
Horizontal banding	121
Vertical banding	122
Print is deformed into a curved shape	122
Misaligned colors	123
Local color variation	123
Ink smears	124
Ink smudges when touched	125
Dimensions of the print are wrong	125
Tiling issues	125
Ink system	127
Ink cartridges for the HP Stitch S300 Printer	128
Ink cartridges for the HP Stitch S500 Printer	128
Intermediate tanks for the HP Stitch S500 Printer	130
Printheads	130
Maintenance cartridge	132
Ink funnel	132
Ink waste bottle	132
Safe mode	133
Hardware maintenance	134
Replace an ink cartridge in the HP Stitch S300 Printer	135
Refilled and non-HP ink cartridges	137
Replace an ink cartridge in the HP Stitch S500 Printer	138
Replace an intermediate tank in the HP Stitch S500 Printer	140
Refill an intermediate tank manually	143
Stop refilling an intermediate tank	144
Check the status of the large ink cartridges	144
Ink system tips	145
Clean (recover) the printheads	146
Align the printheads	146
Automatic alignment	146
Manual alignment	147
Front panel recommends reseating or replacing a printhead	148
Replace a printhead	148
Cannot insert a printhead	153
Printhead conflictive replacement	154
Printhead is not recognized by the printer	154
Cannot insert an ink cartridge or intermediate tank	158
Replace the ink funnel and maintenance cartridge	158
Remove the ink funnel	159
Insert the ink funnel	160
Replace the maintenance cartridge	161
Clean and lubricate the carriage rod	163
Clean the encoder strip	165
Clean the platen	167
Clean the substrate-advance sensor window	170
Clean the exterior of the printer	171
Move or store the printer	171
Service maintenance	172
Firmware update	173
Firmware update using a USB flash drive	173
Firmware update using the Embedded Web Server	174
Automatic firmware updates	174
Accessories	175
Order ink supplies	175
Order accessories	176
Disposal instructions	176
Troubleshoot other issues	178
Printer cannot get an IP address	179
Cannot access the Embedded Web Server	179
Printer is not printing	179
Program slows down or stalls while generating the print job	180
Printer seems slow	180
Communication failures between computer and printer	181
Cannot connect to services such as firmware update, online search, or the Printer Data Sharing Agree ...	181
Front-panel error codes	182
Printer logs	186
Printer specifications	187
Functional specifications	187
Physical specifications	188
Memory specifications	188
Power specifications	189
Environmental specifications	189
Acoustic specifications	189
Post-processing	191
Starting point	192
Sublimation job repeatability tips	192
Summary of common printing problems	194
Summary of common sublimation problems	196
Glossary	197