HP StorageWorks 1200mx HP SureStore 220mx Optical Jukebox User's Guid - Page 66

Troubleshooting

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NOTE Operating the Jukebox Troubleshooting Troubleshooting This section provides steps you can take when problems occur during operation. If the troubleshooting procedures do not resolve the problem, call your service provider. If you do not have a service provider, you can locate one by going to ww.hp.com. Look under "HP Services and Support." If a service call is necessary, gather the following information before calling your service provider: • model of your jukebox • serial number • brand and model of your host computer • brand and model of your host computer SCSI adapter • jukebox application software you are using and its version • any jukebox driver separate from your jukebox application software and the version of this driver. 3- 28 Chapter 3

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3-28
Chapter 3
Operating the Jukebox
Troubleshooting
Troubleshooting
This section provides steps you can take when problems occur during
operation.
If the troubleshooting procedures do not resolve the problem, call your
service provider. If you do not have a service provider, you can locate one
by going to
ww.hp.com
. Look under
“
HP Services and Support.
”
NOTE
If a service call is necessary, gather the following information before
calling your service provider:
•
model of your jukebox
•
serial number
•
brand and model of your host computer
•
brand and model of your host computer SCSI adapter
•
jukebox application software you are using and its version
•
any jukebox driver separate from your jukebox application software
and the version of this driver.