HP StorageWorks 2/128 Brocade Secure Fabric OS Administrator's Guide (53-10002 - Page 15
Getting Technical Help
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For information about the Fibre Channel industry, visit the Fibre Channel Industry Association Web site: http://www.fibrechannel.org Getting Technical Help Contact your switch support supplier for hardware, firmware, and software support, including product repairs and part ordering. To expedite your call, have the following information available: 1. General Information • Technical Support contract number, if applicable • Switch model • Switch operating system version • Error numbers and messages received • supportSave command output • Detailed description of the problem and specific questions • Description of any troubleshooting steps already performed and results • Serial console and telnet session logs • syslog message logs 2. Switch Serial Number The switch serial number and corresponding bar code are provided on the serial number label, as shown here: : *FT00X0054E9 FT00X0054E9 The serial number label is located as follows: • SilkWorm 3014 switches: Top of chassis, under the insertion arm. • SilkWorm 3016 switches: Side of switch module. • SilkWorm 200E, 3200, and 3800 switches: nonport side of chassis. • SilkWorm 3250, 3850, 3900, 4100, 4900, and 7500 switches: Bottom of chassis. • SilkWorm 24000, and 48000 directors: Inside the front of the chassis, on the wall to the left of the ports. • SilkWorm Multiprotocol Router Model AP7420: On the bottom of the chassis and on the back of the chassis. Secure Fabric OS Administrator's Guide xv Publication Number: 53-1000244-01