HP StorageWorks 4/64 HP StorageWorks Fabric OS 5.2.x administrator guide (5697 - Page 278
Viewing and saving diagnostic information, Setting up automatic trace dump transfers, Host Name
View all HP StorageWorks 4/64 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 278 highlights
Viewing and saving diagnostic information Enter the supportShow command to dump important diagnostic and status information to the session screen, where you can review it or capture its data. To save a set of files that customer support technicians can use to further diagnose the switch condition, enter the supportSave command. The command prompts for an FTP server, packages the following files, and sends them to the specified server: • the output of the supportShow command • the contents of any trace dump files on the switch • system message logs (for Directors, supportSave saves the system message logs from both of the CP blades) Refer also to "Setting up automatic trace dump transfers" on page 278, next. Setting up automatic trace dump transfers You can set up a switch so that diagnostic information is transferred automatically to a remote server. Then, if a problem occurs you can provide your customer support representative with the most detailed information possible. To ensure the best service, you should set up for automatic transfer as part of standard switch configuration, before a problem occurs. Setting up for automatic transfer of diagnostic files involves the following tasks: • Specify a remote server to store the files. • Enable the automatic transfer of trace dumps to the server. (Trace dumps overwrite each other by default; sending them to a server preserves information that would otherwise be lost.) • You should also set up a periodic checking of the remote server so that you are alerted if the server becomes unavailable and you can correct the problem. After the setup is complete, you can run the supportSave -c command to save diagnostic information to the server (without specifying server details). The following procedures describe in detail the tasks for setting up automatic transfer. For details on the commands, refer to the Fabric OS Command Reference Manual. To specify a remote server 1. Verify that the FTP service is running on the remote server. 2. Connect to the switch and log in as admin. 3. Enter the following command: switch:admin> supportftp -s The command is interactive; provide the required information. 4. Respond to the prompts as follows: Host Name User name Password Remote Directory Enter the name or IP address of the server where the file is to be stored; for example, 192.1.2.3. Enter the user name of your account on the server; for example, "JohnDoe". Enter your account password for the server. Specify a path name for the remote Directory. Absolute path names can be specified using forward slash (/). Relative path names create the Directory in the user's home Directory on UNIX servers, and in the Directory where the FTP server is running on Windows servers. 278 Working with diagnostic features