HP StorageWorks 700ux HP StorageWorks UDO Driver V1.04 for the HP StorageWorks - Page 26

Troubleshooting Table 2: FAQs (Continued) Problem I cannot get a drive letter for my standalone UDO drive. Solution ■ Another device driver is interfering with the UDO driver software. Make sure that there are no other UDF file systems installed. ■ The device driver has not been loaded for the standalone UDO drive. The UDO driver software drivers should be installed in the directory System32/Drivers/ for Windows 2000 and XP. Uninstall and then reinstall the UDO driver software to ensure that is has been installed correctly. ■ The Device Manager is not recognizing the drive. Check to make sure the SCSI bus is properly terminated, the cables are securely attached, and that the standalone UDO drive is powered on. ■ There are SCSI ID conflicts. Resolve any conflicts. Two SCSI peripherals set to the same SCSI ID will cause your computer to hang or act erratically. Normally, the SCSI host bus adapter (HBA) has been preset at ID 7. Check to make sure that all drives connected to not conflict with each other or the SCSI HBA. 26 UDO Driver Version 1.04 User's Guide