HP StorageWorks 8/40 Brocade Fabric OS Troubleshooting and Diagnostics Guide v - Page 19
Gathering information for your switch support provider, Setting up your switch for FTP
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Gathering information for your switch support provider 1 TABLE 2 Symptom Common symptoms User is unable to change switch settings Virtual Fabric does not form Zone configuration mismatch Zone content mismatch Zone type mismatch Areas to check RBAC settings Account settings FIDs Effective configuration Effective configuration Effective configuration Chapter or Document Chapter 6, "Security Issues" Chapter 7, "Virtual Fabrics" Chapter 9, "Zone Issues" Chapter 9, "Zone Issues" Chapter 9, "Zone Issues" Gathering information for your switch support provider If you are troubleshooting a production system, you must gather data quickly. As soon as a problem is observed, perform the following tasks. For more information about these commands and their operands, refer to the Fabric OS Command Reference. 1. Enter the supportSave command to save RASLOG, TRACE, supportShow, core file, FFDC data, and other support information from the switch, chassis, blades, and logical switches. 2. Gather console output and logs. NOTE To execute the supportSave command on the chassis, you will need to log in to the switch on an account with the admin role that has the chassis role permission. Setting up your switch for FTP 1. Connect to the switch and log in using an account assigned to the admin role. 2. Type the supportFtp command and respond to the prompts. Example of supportFTP command switch:admin> supportftp -s Host IP Addr[1080::8:800:200C:417A]: User Name[njoe]: userFoo Password hidden> Remote Dir[support]: supportftp: parameters changed Capturing a supportSave 1. Connect to the switch and log in using an account assigned to the admin role. 2. Type the appropriate supportSave command based on your needs: • If you are saving to an FTP or SCP server, use the following syntax: supportSave When invoked without operands, this command goes into interactive mode. The following operands are optional: Fabric OS Troubleshoot and Diagnostics Guide 5 53-1001340-01