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HP StorageWorks 9030 VLS9200 user guide (BW402-10009, August 2012) - Page 220

Customer Self Repair, HP Insight Remote Support Software, Product Warranties

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After subscribing, locate your products by selecting Business support and then Storage under Product Category. Customer Self Repair HP customer self repair (CSR) programs allow you to repair your Storage product. If a CSR part needs replacing, HP ships the part directly to you so that you can install it at your convenience. Some parts do not qualify for CSR. Your HP-authorized service provider will determine whether a repair can be accomplished by CSR. For more information about CSR, contact your local service provider. For North America, see the CSR website: http://www.hp.com/go/selfrepair HP Insight Remote Support Software HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service or HP contractual support agreement. HP Insight Remote Support supplements your monitoring, 24x7 to ensure maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of hardware event notifications to HP, which will initiate a fast and accurate resolution, based on your product's service level. Notifications may be sent to your authorized HP Channel Partner for on-site service, if configured and available in your country. The software is available in two variants: • HP Insight Remote Support Standard: This software supports server and storage devices and is optimized for environments with 1-50 servers. Ideal for customers who can benefit from proactive notification, but do not need proactive service delivery and integration with a management platform. • HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring and proactive service support for nearly all HP servers, storage, network, and SAN environments, plus selected non-HP servers that have a support obligation with HP. It is integrated with HP Systems Insight Manager. A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight Remote Support Advanced. Details for both versions are available at: http://www.hp.com/go/insightremotesupport To download the software for free, go to Software Depot: http://www.software.hp.com Select Insight Remote Support from the menu on the right. Product Warranties For information about HP Storage product warranties, see the warranty information website: http://www.hp.com/go/storagewarranty 220 Support and Other Resources

Section	Page
HP 9200 Virtual Library System User Guide	1
Contents	3
1 Introduction	12
VLS9200 Components	12
2 Hardware Installation	14
Preparing for the Installation	14
Tools for Installation	14
Taking ESD Precautions	14
Grounding Methods to Prevent Electrostatic Discharge	14
Unpacking	15
Removing the Packing Materials	15
Rack Planning Resources	15
Rack Requirements	15
Rack Warnings	16
Identifying the VLS Shipping Carton Contents	16
VLS9200 Base Enclosure Shipping Cartons	16
VLS9200 Capacity Enclosure Shipping Cartons	17
VLS9200 Node Shipping Carton	17
VLS9200 High Performance Node Shipping Carton	18
VLS9000 40-port Connectivity Kit Shipping Carton	19
VLS9000 Entry-level Connectivity Kit Shipping Carton	19
VLS Assembly Overview	19
Installing PDUs	20
Installing the Disk Array Enclosures into a Rack	22
Installing Cage Nuts	22
Attaching Side Brackets to Enclosures	23
Attaching the Front to the Rear Rail Pieces	23
Installing Enclosure Rails into the Rack	24
Mounting the Enclosures into the Rack	25
Installing the Enclosure Power Cables	26
Cabling Base and Capacity Enclosures	26
Installing the VLS Node into a Rack	28
Cabling the Node	29
Installing the VLS High Performance Node into a Rack	30
Cabling the High Performance Node	31
Cabling External Connections	32
Installing the Ethernet Switches 6600 into a Rack	32
Installing Cage Nuts and Rail Flanges	33
Attaching Rails to the Ethernet Switch 6600-24G	33
Mounting Ethernet Switch 6600-24G into the Rack	34
Cabling Ethernet Switches	35
Installing the Ethernet Switch 2510–24 into a Rack	36
Cabling Ethernet Switch 2510–24	37
Installing the Fibre Channel Switches into a Rack	38
Cabling Fibre Channel Switches	40
Installing the VLS9000 Interswitch Link Kit	41
3 Multi-node Setup	42
Configuring the Primary Node 0	42
Configuring the Secondary Nodes	42
4 Storage Configuration	43
Managing VLS Capacity	43
Adding VLS Capacity	43
Removing VLS Capacity	44
Configuring the Storage Pool Policy	45
Viewing the Storage Pool	45
Rebuilding all Storage Pools	45
Rebuilding a Single Storage Pool	46
Adding New Arrays to the Storage Pool	46
Installing Additional Licenses	46
5 Automigration/Replication	49
Understanding Automigration Concepts	49
Echo Copy Concepts	49
Replication Concepts	50
Tape Initialization	51
Connecting a Destination Library	51
Supported Destination Library Configurations	51
Connecting a Destination Library to a VLS9200	52
Managing and Unmanaging a Destination Library	52
Managing a SAN Library	52
Managing a LAN/WAN Replication Library	52
Re-managing a LAN/WAN Replication Library	53
Unmanaging a SAN or LAN/WAN Library	53
Echo Copy Pool Operations	54
Creating an Echo Copy Pool	55
Creating Virtual Tapes	57
Restoring from a SAN Physical Cartridge	58
Restoring from a LAN/WAN Virtual Cartridge	59
Loading Blank Media into an Echo Copy Pool	59
Loading Media into an Echo Copy Pool for Overwrite	59
Restarting a Broken Mirror	60
Viewing Cartridges in Automigration Source Libraries	60
Viewing Automigration Cartridges in the Firesafe	61
Editing Copy Pools	61
Moving a Copy Pool	61
Changing the Slot Mapping for a SAN Library	61
Changing the Slot Mapping for a LAN/WAN Library	62
Editing the SAN or LAN/WAN Policy	63
Editing the SAN or LAN/WAN Availability Windows	63
Deleting a Copy Pool	64
SAN Destination Library Operations	64
Monitoring Destination Library Status	64
Cartridge Status and Slot Details	65
Advanced Search for Slots	67
Mailslot Details	67
Copy Pool Details	67
Import/Export Pool Details	67
Tape Drive Details	67
Forcing a Replication Job	68
Placing a Library Offline or Online	68
Moving Media from One Slot to Another	68
Ejecting Media from a Slot into an Empty Mailslot	69
Ejecting Media from a Drive into an Empty Mailslot	69
Restarting Automigration/Replication Services	70
Scanning a SAN Destination Library	70
Editing the Management URL	70
Uploading SAN Destination Library or Tape Drive Firmware	70
Deploying SAN Destination Library or Tape Drive Firmware	71
Generating a SAN Destination Library Support Ticket	71
Generating a SAN Destination Library Drive Support Ticket	71
Running a SAN Destination Library Assessment Test	71
Running a SAN Destination Library Drive Assessment Test	72
Replacing a Library	72
LAN/WAN Destination Library Operations	73
Exporting Data to Physical tapes for Tape Initialization	73
Stopping a Tape Export	73
Importing Data from Physical Tapes for Tape Initialization	74
Forcing Non-Deduplicated Replication	74
Pausing, Resuming, and Canceling Replication Jobs	75
LAN/WAN Replication Target Operations	75
Creating a LAN/WAN Replication Target	75
Viewing the Replication Target Slot Details	76
Setting the Global LAN/WAN Replication Target Configuration	77
Editing a LAN/WAN Replication Target	77
Deleting a LAN/WAN Replication Target	77
Changing the LAN/WAN Replication Target Password	78
Clearing the Source VLS from the LAN/WAN Replication Target	78
Automigration/Replication Reporting	78
Status of all Cartridges	78
Summary of Cartridges by Status	79
Cartridge Details	80
Configuring the Cartridge Status	80
Viewing the Current Status of Jobs	80
Configuring Automigration Job Reports	81
Viewing the Job History	81
Exporting the Job History to a CSV File	82
Viewing the Job Summary	82
Configuring the GUI Displays	82
Testing the VLS Connectivity	83
6 Deduplication	84
How It Works	84
Getting Deduplication Running on the VLS	84
Considerations	84
Installing the Deduplication Licenses	85
Configuring Deduplication Options	85
Editing the Data Protector Configuration	86
Viewing Deduplication Statistics and Reports	86
Deduplication Summary	86
Deduplication Backup Report	87
7 Operation	89
Powering On VLS Arrays	89
Powering On the VLS System	92
Rebooting the VLS System	93
Powering Off the System	94
Powering Off VLS Arrays	94
8 User Interfaces	96
User Interface Requirements	96
Command View VLS	96
Window Regions	97
Opening a Command View VLS Session from a Web Browser	97
Installing the SSL Certificate into your Web Browser	98
Restarting Command View VLS	99
Closing a Command View VLS Session	99
Secure Shell and Serial User Interfaces	99
Opening a Secure Shell Session	100
Closing a Secure Shell Session	100
Opening a Serial Session	100
Closing a Serial Session	100
VLS Critical Diagnostics Services	101
9 Configuration	103
Setting the Network Settings	103
Setting the Network Settings using the VLS Discovery Utility	103
Setting the Network Settings using the CLI Command Set	104
Setting the Network Settings using Command View VLS	105
Setting the User Preferences	106
Editing the Default Fibre Channel Host Port Settings	107
Managing Oversubscription	107
Enabling and Disabling Oversubscription	108
Shutdown at 98% Capacity	108
Reclaiming Storage Space	109
Managing Virtual Device LUNs	109
Default LUN Numbering	109
Operating System LUN Requirements and Restrictions	110
LUN Masking	110
LUN Mapping	110
Setting the Default LUN Mapping	111
Mapping LUNs by Device	111
Mapping LUNs by Host	112
Setting Up the Hosts	113
Dual Port Virtual Devices	114
Creating a Virtual Library	114
Editing a Virtual Library	116
Creating Tape Drives	116
Creating Cartridges	117
Destroying a Virtual Library	118
Destroying a Tape Drive	119
10 Management	120
Changing the Account Passwords	120
Managing High Availability	120
Array Dual Pathing	120
Load Balancing	120
LUN Path Failover	121
Private LAN Dual Pathing	121
Managing Disk Arrays	122
Viewing the Virtual Disk Status	122
Deleting Unused Virtual Disks	123
Clearing the Leftover Disks	123
Updating the Disk Firmware	123
Resetting the Disk Array Information	124
Setting the RAID Mode	124
Setting the Disk Beaconing	125
Managing Cartridges	125
Accessing the Cartridge Parameters Window	125
Changing Cartridge Capacity	126
Changing Cartridge Read and Write Access	126
Moving Cartridges	126
Deleting Cartridges	127
Unloading a Cartridge from a Drive	128
Adding and Removing Barcode Templates	128
Freeing up Storage Space	129
Restarting VLS Device Emulations	129
Updating the Firmware	130
Saving Configuration Settings	131
11 Monitoring	132
Status Information in the Status Pane	132
Status Icons	132
Device Status Icon	132
Navigation Tree Icon	133
Notification Alerts	133
Command View VLS	134
E-mail Notification	134
Editing the Email Server Settings	134
Edit the Email Settings	135
SNMP Notification	136
Editing the SNMP Settings	136
Editing the SNMP Community String	136
SMI-S Support	137
Monitoring Storage Capacity	137
Accessing the Capacity Manager	138
Capacity Usage Views	138
System Capacity View	138
Storage Pool View	139
Viewing Additional Information about a Storage Pool	140
Viewing Additional Information about a Library	141
Viewing Additional Information about a Cartridge	142
Libraries View	143
Cartridges View	144
Performance and Storage Use Reports	145
Exporting CSV Data	145
Configuring Performance Reports and Notifications	145
Current Status Tab	145
Performance History Tab	146
SAN Health Tab and Notifications	146
Physical Capacity Notifications	146
Logical Capacity Notifications	146
Current Status	146
Performance History	147
SAN Health	148
Logical Capacity	149
Physical Capacity	150
Workload Assessment	150
Running a Workload Assessment Simulation	150
Using the Workload Assessment Templates	151
Editing the Notification Alerts	151
Replication History	151
Deduplication Job History	152
Receiving Automated Reports	152
Stress Testing Hard Disks using the Storage Exerciser	153
Configuring the Storage Exerciser	153
Storage Exerciser CLI Commands	154
Starting and Reviewing Read-only Jobs	154
Starting and Reviewing Background Jobs	155
Log Monitor Summary	156
Log File Fields	157
Clearing All System Faults	158
Clearing the Hardware Compression Faults	158
Trace Log Files	159
Viewing Trace Log Files	159
Saving a Trace Log File	159
Creating a Support Ticket	159
12 CLI Command Set	161
Commands	161
Conventions	161
CLI-only Commands	161
Connection Commands	161
Output Commands	162
VLS Commands	162
Network Settings Configuration Commands	162
Configuration Commands	163
Management Commands	168
Monitoring Commands	169
13 Component Identification	172
VLS9200 Node Components, LEDs, and Buttons	172
Front Panel Components	172
Front Panel LEDs and Buttons	172
Rear Panel Components	173
Rear Panel LEDs and Buttons	174
System Board Components	175
Accessing the HP Systems Insight Display	176
HP Systems Insight Display and LEDs	176
HP Systems Insight Display LEDs and Internal Health LED Combinations	177
Hard Drive LEDs	179
Hard Drive LED Combinations	179
VLS9200 High Performance Node Components, LEDs, and Buttons	179
Front Panel Components	180
Front Panel LEDs and Buttons	180
Rear Panel Components	181
Rear Panel LEDs and Buttons	182
Fibre Channel Switch 8/20q Components, LEDs, and Buttons	182
Front Panel Components	182
Front Panel LEDs and Buttons	183
Ethernet Switch 2510–24 Components, LEDs, and Buttons	184
Front Panel Components	184
Front Panel LEDs and Buttons	185
Ethernet Switch E6600 Components, LEDs, and Buttons	186
Front Panel Components	186
Front Panel LEDs and Buttons	187
VLS9200 Disk Array Enclosure Components, LEDs, and Buttons	189
Front Panel Components	189
Front Panel LEDs	190
Rear Panel Components	191
Base Enclosure	191
Capacity Enclosure	191
Rear Panel LEDs and Buttons	192
Base Enclosure	192
Capacity Enclosure	193
14 Component Replacement	195
Safety Considerations	195
Preventing Electrostatic Discharge	195
Grounding Methods to Prevent Electrostatic Damage	195
Warnings and Cautions	196
Preparation Procedures	196
Extending a VLS Node from the Rack	196
Removing a VLS Node from the Rack	197
Removing the VLS Node Access Panel	197
Installing the VLS Node Access Panel	197
VLS Node Component Replacement	197
Hard Drive	197
DVD-CD Drive	199
Power Supply	199
Fan Module	201
FBDIMM	202
Replacing a Primary Node	203
Replacing a Secondary Node	204
Replacing All VLS9000 Nodes with VLS9200 Nodes	204
Fibre Channel Switch Replacement	205
Fibre Channel Transceiver Replacement	206
Ethernet Switch Replacement	206
VLS9200 Disk Array Component Replacement	206
Hard Drive	206
Power Module	207
RAID or Expansion Controller	208
15 Disaster Recovery	211
Recovering from Operating System Failure	211
Restoring the System with Warm Failover	211
Manually Restoring the System	212
Re-installing the VLS Licenses	212
Restoring the Configuration from a Configuration File	212
Manually Rebuilding the Virtual Library Configuration	213
Recovering from a VLS Disk Array RAID Volume Failure	213
Recovering from a Node RAID Volume Failure	213
Recovering from a Primary Node Failure using a Cold Spare Primary Node	214
16 Support and Other Resources	217
Related Information	217
Documents	217
Websites	217
Document Conventions and Symbols	217
Rack Stability	219
Contacting HP	219
Before you Contact HP	219
HP Contact Information	219
Subscription Service	219
Customer Self Repair	220
HP Insight Remote Support Software	220
Product Warranties	220
17 Documentation feedback	221
A Troubleshooting	222
Using iLO	222
VLS Common Issues	222
Automigration and Replication Issues	225
Deduplication Issues	226
B Specifications	227
VLS9200 Node	227
VLS9200 High Performance Node	227
VLS9200 Disk Array Enclosure	228
20–port Fibre Channel Switch Specifications	228
Ethernet Switch 2510–24 Specifications	230
Ethernet Switch 6600–24G	231
Environmental	231
C Regulatory Compliance Notices	232
Regulatory Compliance Identification Numbers	232
Federal Communications Commission Notice	232
FCC rating label	232
Class A equipment	232
Class B equipment	232
Declaration of Conformity for products marked with the FCC logo, United States only	233
Modification	233
Cables	233
Canadian Notice (Avis Canadien)	233
Class A Equipment	233
Class B Equipment	233
European Union Notice	233
Japanese Notices	234
Japanese VCCI-A Notice	234
Japanese VCCI-B Notice	234
Japanese Power Cord Statement	234
Korean Notices	234
Class A Equipment	234
Class B Equipment	234
Taiwanese Notices	234
BSMI Class A Notice	234
Taiwan Battery Recycle Statement	234
Laser Compliance Notices	236
English Laser Notice	236
Dutch Laser Notice	236
French Laser Notice	236
German Laser Notice	237
Italian Laser Notice	237
Japanese Laser Notice	237
Spanish Laser Notice	238
Recycling Notices	238
English Notice	238
Bulgarian Notice	238
Czech Notice	238
Danish Notice	239
Dutch Notice	239
Estonian Notice	239
Finnish Notice	239
French Notice	239
German Notice	240
Greek Notice	240
Hungarian Notice	240
Italian Notice	240
Latvian Notice	240
Lithuanian Notice	241
Polish Notice	241
Portuguese Notice	241
Romanian Notice	241
Slovak Notice	241
Spanish Notice	242
Swedish Notice	242
Turkish Notice	242
Battery Replacement Notices	242
Dutch Battery Notice	242
French Battery Notice	243
German Battery Notice	243
Italian Battery Notice	244
Japanese Battery Notice	244
Spanish Battery Notice	245
Glossary	246

Match case Limit results 1 per page

After subscribing, locate your products by selecting

Business support

and then

Storage

under

Product Category.

Customer Self Repair

HP customer self repair (CSR) programs allow you to repair your Storage product. If a CSR part

needs replacing, HP ships the part directly to you so that you can install it at your convenience.

Some parts do not qualify for CSR. Your HP-authorized service provider will determine whether a

repair can be accomplished by CSR.

For more information about CSR, contact your local service provider. For North America, see the

CSR website:

tp://w

.hp

.co

m/go/s

epair

HP Insight Remote Support Software

HP strongly recommends that you install HP Insight Remote Support software to complete the

installation or upgrade of your product and to enable enhanced delivery of your HP Warranty,

HP Care Pack Service or HP contractual support agreement. HP Insight Remote Support supplements

your monitoring, 24x7 to ensure maximum system availability by providing intelligent event

diagnosis, and automatic, secure submission of hardware event notifications to HP, which will

initiate a fast and accurate resolution, based on your product’s service level. Notifications may be

sent to your authorized HP Channel Partner for on-site service, if configured and available in your

country. The software is available in two variants:

•

HP Insight Remote Support Standard: This software supports server and storage devices and

is optimized for environments with 1-50 servers. Ideal for customers who can benefit from

proactive notification, but do not need proactive service delivery and integration with a

management platform.

•

HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring

and proactive service support for nearly all HP servers, storage, network, and SAN

environments, plus selected non-HP servers that have a support obligation with HP. It is

integrated with HP Systems Insight Manager. A dedicated server is recommended to host both

HP Systems Insight Manager and HP Insight Remote Support Advanced.

Details for both versions are available at:

tp://w

.hp

.co

m/go/insi

ppo

To download the software for free, go to Software Depot:

tp://w

.hp

.co

Select

Insight Remote Support

from the menu on the right.

Product Warranties

For information about HP Storage product warranties, see the warranty information website:

tp://w

.hp

.co

m/go/s

age

220

Support and Other Resources