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Upgrading firmware on a device

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Upgrading the Subsystem Upgrading firmware on a device Use the format and device code load utility (HSUTIL) to upgrade a device with firmware located in contiguous blocks at specific logical block numbers (LBNs) on a source disk drive. The source disk drive must be configured as a unit on the same controller. Upgrading firmware on a disk is a two-step process (see Figure 120): 1. Copy the new firmware from the host to a disk drive configured as a unit in the subsystem. 2. Use HSUTIL to load the firmware onto the devices in the subsystem. Copy software image from host Use HSUTIL to download software image to devices CXO5606C Figure 120: Upgrading device firmware (BA370 enclosure example) Keep the following points in mind while using HSUTIL to upgrade firmware on a device: ■ HSUTIL is tested with the qualified devices listed in the product-specific release notes that accompanied the software release. Firmware installed on unsupported devices is possible-HSUTIL does not prevent this-but if the upgrade fails, the device might be rendered unusable and, therefore, require manufacturer attention. ■ If the power fails or the bus is reset while HSUTIL is installing the new firmware, the device can become unusable. To minimize this possibility, secure a reliable power source and suspend all I/O to the bus that services the device being upgraded. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 239 Maintenance and Service Guide

Section	Page
Contents	3
About this Guide	13
Overview	14
Intended audience	14
Prerequisites	14
Related documentation	15
Table 1: Related Documentation	15
Conventions	18
Document conventions	18
Table 2: Document conventions	18
Text symbols	18
Equipment symbols	19
Rack stability	21
Getting help	22
HP technical support	22
HP storage website	22
HP authorized reseller	22
Chapter 1: General Description	23
Subsystem components-exploded views	24
HSG80 subsystem in a BA370 enclosure	24
Figure 1: HSG80 subsystem in a BA370 enclosure	25
Table 3: HSG80 subsystem components and part numbers for BA370 enclosures	26
HSG60 and HSG80 subsystems in Model 2100 and 2200 enclosures	28
Figure 2: HSG60 subsystem in a Model 2100 enclosure	28
Figure 3: HSG80 subsystem in a Model 2200 enclosure	29
Table 4: HSG60 and HSG80 subsystem components and part numbers for Model 2100 and 2200 enclosures	30
BA370 enclosure EMU	31
Figure 4: BA370 enclosure EMU and EMU-EMU communication cable	31
Table 5: BA370 EMU communication cable	31
HSG60 and HSG80 array controllers	32
Figure 5: Array controller-GLM, cabling, and program card	32
Table 6: HSG60 and HSG80 array controller assembly	33
Cache module	34
Figure 6: Cache module	34
Table 7: Cache module	34
Connectors, switches, and LEDs	35
HSG60 and HSG80 array controller front panel, OCP, and GLM	36
Front panel	36
Figure 7: Array controller front panel connectors, switches, and LEDs	36
OCP switches and LEDs	36
Figure 8: Array controller OCP switches and LEDs	36
GLM connectors and components	37
Figure 9: GLM connectors and components	37
LEDs for a 180-watt power supply	38
Figure 10: LEDs for a 180-watt power supply	38
BA370 enclosure PVA module connector and switches	39
Figure 11: BA370 enclosure PVA module connector and switches	39
BA370 enclosure EMU connectors, switches, and LEDs	40
Figure 12: BA370 enclosure EMU connectors, switches, and LEDs	40
Model 2100 and 2200 enclosure EMU switches and LEDs	41
Figure 13: Model 2100 and 2200 enclosure EMU switches and LEDs	41
Model 2100 and 2200 enclosure ECB LEDs	42
Figure 14: Model 2100 and 2200 enclosure ECB LEDs	42
Model 2100 and 2200 enclosure fan LEDs	43
Figure 15: Model 2100 and 2200 enclosure fan LEDs	43
Chapter 2: Common Replacement Information and Procedures	45
Required tools	46
Field replacement strategy	47
Precautions	48
Electrostatic discharge precautions	48
Very-high-density cable interface cable precautions	49
Component precautions	49
Maintenance port precautions	49
Establishing a local connection to the controller	50
Figure 16: PC and terminal to maintenance port connection	52
Fiber optic cable cleaning instructions	54
Figure 17: Ferrule on a fiber optic cable	54
Cleaning a GLM	55
Figure 18: Cleaning procedure for GLM	55
Replacing a GLM	57
Figure 19: Location of GLMs inside an array controller (HSG80 shown)	57
Replacing a GLM in single-controller configurations	58
Removing a GLM	58
Figure 20: Controller Reset button and first three port LEDs on the OCP	59
Figure 21: Using thin needle nose pliers to disconnect a fiber optic cable	59
Installing a GLM	60
Replacing a GLM in dual-redundant controller configurations	61
Removing a GLM	62
Installing a GLM	63
Figure 22: Controller Reset button and Port #5 button on the OCP	65
Replacing a fiber optic cable, switch, or hub	67
Removing a fiber optic cable, switch, or hub	67
Figure 23: Reset button and first three LEDs	67
Figure 24: Using thin needle-nose pliers to disconnect a fiber optic cable	68
Installing a fiber optic cable, switch, or hub	68
Replacing DIMMs	70
Figure 25: Cache module DIMM locations	70
Table 8: Cache module memory configurations	70
Figure 26: DIMM components	72
Replacing an HSG60 and HSG80 DIMM in single-controller configurations	72
Removing DIMMs	72
Figure 27: Controller Reset button and first three port LEDs	73
Figure 28: Removing or installing a DIMM	75
Installing DIMMs	76
Replacing an HSG60 and HSG80 DIMM in dual-redundant controller configurations	78
Removing DIMMs	78
Installing DIMMs	80
Handling storagesets, mirrorsets, stripesets, RAIDsets and JBODs	83
Replacing failed storageset members	83
Removing a failed RAIDset or mirrorset member	84
Installing a new RAIDset or mirrorset member	85
Moving a reduced RAIDset across subsystems	85
Figure 29: Display showing the RAIDset to be moved.	86
Figure 30: Deleting the RAIDset on the originating subsystem	86
Figure 31: Adding the RAIDset to the “other controller” and adding a new disk	87
Figure 32: Submitting the SHOW command	87
Figure 33: Adding the RAIDsets and new member	87
Figure 34: Display indicating that the RAIDset is moved to another location	88
Figure 35: Display showing the configured RAIDset	89
Figure 36: Display showing unit	90
Figure 37: Display showing the moved disk (not a member of the original RAIDset) as part of the failedset	90
Moving storagesets	91
Replacing a failed JBOD	91
Replacing a storage unit with partitions	92
Replacing a disk drive	94
Removing and replacing all disk drives	95
Adding, moving, and changing disk drives	95
Disk drive hot swap support	96
Disk drive warm swap support	96
Disk drive warm swap	96
Procedural example of a warm swap	97
Disk drive auto-read-reallocate bit activation	99
Chapter 3: Replacing BA370, M2100 & M2200 Enclosure Elements	101
Shutting down the subsystem	102
Figure 38: OCP Reset button and first three LEDs	102
Disabling the external cache batteries (BA370 enclosures only)	103
Figure 39: ECB battery disable switch location (dual ECB example)	104
Enabling the external cache batteries (BA370 enclosures only)	104
Restarting the subsystem	105
Figure 40: Using thin needle-nose pliers to disconnect a fiber optic cable	106
Replacing array controllers and cache modules	107
Special considerations and prerequisites	107
Replacement controller configuration and cache module prerequisites	107
Special considerations for replacing array controllers in DRM configurations	108
Figure 41: Controller replacement process for DRM configurations	109
Replacing a controller with an unknown status	110
Replacing a controller with a known status	112
Replacing array controllers	112
Replacing array controllers in a single-controller configurations	112
Figure 42: Single-controller configuration in a BA370 enclosure	113
Figure 43: Single-controller configuration in a Model 2200 enclosure	113
Figure 44: Connecting PC and terminal cables to the controller maintenance port (dual-redundant configuration shown)	114
Figure 45: Controller LEDs and Reset button	115
Figure 46: Removing the controller ESD cover	116
Figure 47: Disengaging the controller retaining levers (dual-redundant configuration shown)	117
Replacing array controllers in dual-redundant configurations	119
Figure 48: Dual-redundant controller and cache module setup in a BA370 enclosure	120
Figure 49: Dual-redundant controller and cache module setup in M2100 and M2200 enclosures	120
Table 9: Replacement Procedure Symbols	121
Figure 50: FRUTIL Main Menu for a controller in a BA370	123
Figure 51: FRUTIL Main Menu for a controller in M2100 and M2200 enclosures	124
Figure 52: Replace or remove Options screen	124
Figure 53: Slot Designations screen for controllers in a BA370 enclosure	124
Figure 54: Slot Designations screen for controllers in M2100 and M2200 enclosures	125
Figure 55: Install Options screen	127
Replacing cache modules	132
Figure 56: Cache module	133
Figure 57: Cache module locations	133
Replacing cache modules in single-controller configurations	134
Figure 58: Removing or installing a DIMM	136
Replacing cache modules in dual-redundant controller configurations	138
Figure 59: Install Options screen	144
Replacing an ECB	149
Figure 60: Dual ECB configuration (RA8000 and BA370 example shown)	149
Figure 61: ECB and cache module locations in Model 2100 and 2200 enclosures (front view)	150
Figure 62: ECB and cache module locations in Model 2100 and 2200 enclosures (rear view)	150
Figure 63: Removing an ECB that supports cache module B in Model 2100 and 2200 enclosures	150
Replacing an ECB with the subsystem powered on	151
Figure 64: ECB status LEDs	153
Replacing an ECB with the BA370 subsystem powered off	155
Replacing a PVA module	158
Figure 65: PVA module location	159
Replacing an I/O module	161
Figure 66: I/O module locations in a BA370 enclosure	161
Figure 67: I/O module bay and bus numbering in a BA370 enclosure	161
Figure 68: Sample I/O module status display	163
Handling a failed DIMM	165
Figure 69: CLI screen display indicating which DIMM failed	165
Chapter 4: Upgrading the Subsystem	167
Upgrading from ACS V8.6-x and V8.7-x to V8.8	168
Upgrading controller software	168
Figure 70: Program card (PCMCIA card) installation	168
Upgrading the software image	169
Upgrading to ACS V8.8-xF, V8.8-xG, V8.8-xL, and V8.8-xS	171
Rolling upgrade procedure for dual-redundant configurations	171
Figure 71: Screen display indicating SCSI version and CCL setting	173
Figure 72: Screen display indicating cache flush timer value	174
Figure 73: Screen display indicating cache status and whether data remains in cache	176
Figure 74: Reset button and first three LEDs	177
Figure 75: Screen display indicating unit online status	178
Shutdown upgrade procedure for dual-redundant and single-controller configurations	181
Figure 76: Screen display indicating SCSI version and CCL setting	182
Figure 77: Screen display indicating cache flush timer value	183
Figure 78: Screen display indicating whether all data is flushed from the system	184
Upgrading to ACS V8.8-xP software	186
Rolling upgrade procedures for DRM configurations	186
Figure 79: Screen display indicating SCSI version and CCL setting	189
Figure 80: Screen display indicating cache flush timer value	190
Figure 81: Screen display indicating whether flushed data remains in cache	191
Figure 82: Reset button and first three LEDs	192
Figure 83: Screen display indicating online status of the unit	192
Figure 84: Screen display indicating SCSI version and CCL setting	196
Figure 85: Screen display indicating cache flush timer value	197
Figure 86: Screen display indicating whether flushed data remains in cache	198
Figure 87: Screen display indicating online status of the unit	199
Shutdown upgrade procedures for DRM configurations	203
Figure 88: Screen display indicating SCSI and CCL settings	204
Figure 89: Screen display indicating cache flush timer value	205
Figure 90: Screen display indicating whether flushed data remains in cache	206
Figure 91: Screen display indicating SCSI version and CCL setting	208
Figure 92: Screen display indicating cache flush timer value	209
Figure 93: Screen display indicating whether flushed data remains in cache	209
After-upgrade maintenance checks	213
Figure 94: Example of the screen displayed after issuing the SHOW RAIDSETS SPECIAL_FUNCTION_ONE command (top controller)	214
Figure 95: Example of the screen displayed after issuing the SHOW RAIDSETS SPECIAL_FUNCTION_ONE command (bottom controller)	215
Repairing disk devices (offline and alternative methods)	215
Handling RAIDset containers with at least one unit above the container (recommended offline method)	216
Manually manipulating disk devices needing repair (alternative procedure)	216
Figure 96: Example of a RAIDset needing repair on the top controller (following rolling upgrade v87P-6 to V88-1P)	217
Figure 97: Example showing the unit affected	218
Figure 98: Example of a device showing inconsistent metadata attributes that differ from the attributes of the container	219
Figure 99: Example showing the RAIDset policy setting and issued command to change policy setting to NOPOLICY	220
Figure 100: Example of resulting RAIDset attributes	222
Figure 101: Example of the original RAIDset with a Good status	222
Handling RAIDset containers without a unit above the container	223
Handling failures during the add of a unit above a RAIDset container	223
Handling target site remote copy sets made of RAIDsets that need repair	223
Handling initiator site remote copy sets made of RAIDsets that need repair	224
Handling concatenated storagesets with RAIDset containers needing repair	225
Figure 102: Example of cleanup operations for RAIDset members of a concatenated storageset	225
Downgrading ACS V8.8-x to V8.6-1 or V8.7-1	226
Running the downgrade program	227
Figure 103: Invoking the downgrade program	227
Figure 104: Downgrade selection	228
Figure 105: Screen display indicating existing snapshots	228
Figure 106: Screen display showing host information	229
Figure 107: Screen display showing connections and reservation and providing final opportunity to exit the downgrade process	229
Figure 108: Screen display indicating that the downgrade is beginning	230
Installing, deleting, and listing software patches by using CLCP	231
Installing a software patch	231
Figure 109: Code Load & Patch local program Main Menu	231
Figure 110: Code Patch Main Menu	232
Figure 111: Code Patch Option screen	232
Deleting a software patch	233
Figure 112: Code Load & Patch local program Main Menu	233
Figure 113: Code Patch Main Menu	233
Figure 114: Delete Patches Option screen	234
Figure 115: Patch Selection Confirmation screen	234
Figure 116: Code Patch Main Menu	235
Listing software patches	235
Figure 117: Code Load & Patch local program Main Menu	235
Figure 118: Code Patch Main Menu	236
Figure 119: Patch Listing	237
Upgrading firmware on a device	239
Figure 120: Upgrading device firmware (BA370 enclosure example)	239
Figure 121: HSUTIL Main Menu	241
Upgrading to a dual-redundant controller configuration	242
Upgrading cache memory	245
Figure 122: Cache module DIMM locations	245
Table 10: Cache module memory configurations	245
Figure 123: DIMM components	247
Appendix A: Specifications	249
Physical and electrical specifications for HSG60 and HSG80 array controllers and cache modules	250
Table 11: HSG60 and HSG80 array controllers and cache module specifications	250
Environmental specifications	251
Table 12: Operating environmental specifications	251
Table 13: Non-operating environmental specifications	251
Appendix B: Controller and Cache Replacement Troubleshooting	253
Resolving invalid cache error messages-serial number mismatch error messages	254
Table 14: Resolving an invalid cache-serial number mismatch error message	254
Resolving failed cache error messages	255
Table 15: Resolving a failed cache error message (event 1)	257
Table 16: Resolving a failed cache error message (event 2)	259
Resolving unexpected bugcheck condition error messages	261
Table 17: Resolving an unexpected bugcheck condition error message	261
Glossary	263
Index	277
A	277
B	277
C	278
D	279
E	280
F	281
G	281
H	281
I	282
J	283
L	283
M	283
N	285
O	285
P	285
R	286
S	288
T	288
U	289
V	289