HP StorageWorks MSA2012i HP StorageWorks 2012i Modular Smart Array user guide - Page 9

HP Technical Support, Customer Self Repair, Product Warranties

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HP Technical Support Telephone numbers for worldwide technical support are listed on the HP support website: http://www.hp.com/support/. Collect the following information before calling: ■ Technical support registration number (if applicable) ■ Product serial numbers ■ Product model names and numbers ■ Applicable error messages ■ Operating system type and revision level ■ Detailed, specific questions For continuous quality improvement, calls may be recorded or monitored. Customer Self Repair HP customer self repair (CSR) programs allow you to repair your HP StorageWorks product. If a CSR part needs replacing, HP ships the part directly to you so that you can install it at your convenience. Some parts do not qualify for CSR. Your HPauthorized service provider will determine whether a repair can be accomplished by CSR. For more information about CSR, contact your local service provider. For North America, see the CSR website: http://www.hp.com/go/selfrepair Product branding initially included the term StorageWorks, which is no longer used. Although the term is removed from the title and footers in this version of the document, references to related documents, media, and user interfaces use the term. Product Warranties For information about HP StorageWorks product warranties, see the warranty information website: http://www.hp.com/go/storagewarranty About This Guide 9

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About This Guide
9
HP Technical Support
Telephone numbers for worldwide technical support are listed on the HP support
website:
/
.
Collect the following information before calling:
■
Technical support registration number (if applicable)
■
Product serial numbers
■
Product model names and numbers
■
Applicable error messages
■
Operating system type and revision level
■
Detailed, specific questions
For continuous quality improvement, calls may be recorded or monitored.
Customer Self Repair
HP customer self repair (CSR) programs allow you to repair your HP StorageWorks
product. If a CSR part needs replacing, HP ships the part directly to you so that you
can install it at your convenience. Some parts do not qualify for CSR. Your HP-
authorized service provider will determine whether a repair can be accomplished by
CSR.
For more information about CSR, contact your local service provider. For North
America, see the CSR website:
Product branding initially included the term StorageWorks, which is no longer used.
Although the term is removed from the title and footers in this version of the
document, references to related documents, media, and user interfaces use the term.
Product Warranties
For information about HP StorageWorks product warranties, see the warranty
information website: