HP StorageWorks P2000 HP StorageWorks P2000 G3 MSA System Event Description Re
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- HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 1
HP StorageWorks P2000 G3 MSA System Event Descriptions Reference Guide Part number: 591224-001 First edition: February 2010 - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 2
Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 3
Support/Documentation CD shipped with your product or at http://www.hp.com/support/manuals. For a summary of storage events and corresponding SMI-S indications, see Events sent as indications to SMI-S clients on page 40. HP StorageWorks P2000 G3 MSA System Event Descriptions Reference Guide - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 4
be reconstructed. Recommended actions • Use the trust command as described in the CLI reference guide. 4 Informational The indicated disk had an initialization. Recommended actions • In SMU's System Overview panel, compare the vdisk count with the configuration limit for the maximum number of - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 5
disk and add it as a vdisk spare to the critical vdisk. When the problem is resolved, event 9 is logged. 9 Informational The indicated spare disk has firmware update has completed. Recommended actions • No action required. HP StorageWorks P2000 G3 MSA System Event Descriptions Reference Guide - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 6
actions • Contact technical support. Informational Vdisk verification failed for the indicated vdisk have been reset. Recommended actions • No action required configuration changes are made; for example, utility priority, remote notification settings, user interface passwords, and management port IP - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 7
Controller has been restored to factory defaults. Recommended actions • For an FC controller, restart it to make the default loop ID take effect. 37 and was not intentionally removed, contact technical support. HP StorageWorks P2000 G3 MSA System Event Descriptions Reference Guide 7 - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 8
. This event indicates that a problem reported by event 39 or 40 command has completed. Output indicates whether it completed successfully or a failure occurred. (Typically appears after disk firmware update the expansion failed because of a disk problem: replace the disk; if vdisk reconstruction - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 9
Informational A disk channel was reset from another initiator or target. Recommended actions • No action required. 61 Error The controller reset the indicated disk channel to actions • Replace the controller module. HP StorageWorks P2000 G3 MSA System Event Descriptions Reference Guide 9 - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 10
from an enclosure having a different FC loop ID. This event is also default configuration settings. This event occurs on the first power up, and might occur after a firmware update. Recommended actions • If you have just performed a firmware update and your system requires special configuration - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 11
the partner controller is corrupt. The local flash configuration will be used instead. Recommended actions • Restore the default configuration by using the restore defaults command, as described in the CLI reference guide. HP StorageWorks P2000 G3 MSA System Event Descriptions Reference Guide 11 - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 12
to process. The local flash configuration will be used instead. Recommended actions • The current controller probably has down-level firmware. Update the firmware on the down-level controller. Both controllers should have the same firmware versions. When the problem is fixed, event 20 is - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 13
. Recommended actions • No action required. 111 Informational The link for the indicated host port is up. This event indicates that a problem reported by event 112 is resolved. Recommended actions • No action required. HP StorageWorks P2000 G3 MSA System Event Descriptions Reference Guide 13 - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 14
actions • Look for corresponding event 111 and monitor excessive transitions indicating a host-connectivity or switch problem. If more than 8 transitions occur per hour, contact technical support. Informational The link for the indicated host port has gone down because the controller is starting - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 15
been loaded on the Management Controller (MC). Recommended actions • No action required. 155 Informational New loader firmware has been loaded on the Management Controller (MC). Recommended actions • No action required. HP StorageWorks P2000 G3 MSA System Event Descriptions Reference Guide 15 - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 16
EMPs are disabled. Recommended actions • Contact technical support to resolve this configuration problem. 162 Warning The host WWNs (node and port replaced or moved while the system was powered off. • One or both controller modules have had their flash configuration cleared (this is where the - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 17
detected in the indicated enclosure. Recommended actions • Most voltage and temperature errors and warnings relate to the power supply module; see Table 2 on page 39. HP StorageWorks P2000 G3 MSA System Event Descriptions Reference Guide 17 - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 18
problem system quarantined, you can manually remove the vdisk from firmware update support. • If the controller that is logging this event cannot communicate with the MC within 25 minutes, replace the controller module. 176 Informational The error statistics for the indicated disk have been reset - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 19
If event 187 is not logged within a reasonable amount of time, contact technical support. 189 Informational A disk channel that was previously degraded or failed is now healthy. Recommended actions • No action required. HP StorageWorks P2000 G3 MSA System Event Descriptions Reference Guide 19 - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 20
actions • Manually enable write-back cache. 204 Error This event is generated by the hardware flush firmware whenever the boot processing firmware needs to inform the user about something. Recommended actions • Contact technical support. Send the log file to the service technician for - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 21
a rescan does not resolve the problem, then shut down and restart both controllers. • If the problem persists, contact technical support. Informational SAS topology has changed; . Recommended actions • No action required. HP StorageWorks P2000 G3 MSA System Event Descriptions Reference Guide 21 - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 22
near end of life. Recommended actions • Replace the controller module. A service actions • No action required. 221 Informational Snapshot reset has completed. Recommended actions • No action required. A policy specifies the action for the system to automatically take when the snap pool reaches - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 23
halt writes, then you must free up space in the snap pool, or convert the master volume to a standard volume in order to resume operations. HP StorageWorks P2000 G3 MSA System Event Descriptions Reference Guide 23 - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 24
removed from the configuration. Replace the disallowed disks with ones that are supported. 234 Error The a firmware-update operation that may be of interest to technical support if you have problems updating firmware. system. If the error persists, save the log files and contact a service - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 25
is invalid or specifies an unsupported feature. Recommended actions • Review the readme file that came with the license. Verify that you are trying to install the license on the system that the license was generated for. HP StorageWorks P2000 G3 MSA System Event Descriptions Reference Guide 25 - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 26
controller B are from different vendors. This may limit the available configurations. Recommended actions • No action required. 256 Informational The indicated snapshot action required. 259 Informational In-band CAPI commands have been disabled. Recommended actions • No action required. 260 - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 27
partner firmware update operation has started. This operation is used to copy firmware from one controller to the other to bring both controllers up to the same version of firmware. Recommended actions • No action required. HP StorageWorks P2000 G3 MSA System Event Descriptions Reference Guide 27 - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 28
Warning Either there was a problem reading or writing the persistent IP data from the FRU ID SEEPROM, or invalid data was read from the FRU ID SEEPROM. Recommended actions • Check the IP settings (including iSCSI host channel IP settings for an iSCSI system), and update them if they are incorrect - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 29
FRU that reported the error. 308 Informational The default host port speed has changed from 4 Gbit/sec to 2 Gbit/sec because the controller module's HIM has a Broadcom PBC. Recommended actions • No action required. HP StorageWorks P2000 G3 MSA System Event Descriptions Reference Guide 29 - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 30
FRU-specific event indicating a problem. This event was defined for HP Remote Insight Support tools. Recommended actions • To determine whether the FRU needs to be replaced, see the topic about verifying component failure in the component's replacement instructions document. 315 Critical The - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 31
least one PHY has gone up. For example, the SAS cable connecting a controller host port to a host has been connected. Recommended actions • No action required. HP StorageWorks P2000 G3 MSA System Event Descriptions Reference Guide 31 - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 32
Critical All PHYs are down for the indicated disk channel. The system is degraded and is not fault-tolerant because all disks are in , this indicates a hardware problem in one of the controller modules or in the controller enclosure midplane. Contact technical support for help identifying which FRU - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 33
the remove operation with a valid volume. 424 Informational Completed modifying parameters for the indicated volume in the indicated replication set. Recommended actions • No action required. HP StorageWorks P2000 G3 MSA System Event Descriptions Reference Guide 33 - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 34
local configuration tag to the indicated remote volume. Recommended actions • Contact technical support. 428 used for the replication is invalid. • There was a problem establishing proxy communication. Recommended actions • Resolve the error and system where the volume resides is accessible. 34 - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 35
can occur for several reasons, such as: • The volume is not in the replication set. • Configuration tag or configuration data not found. • The retry limit has been reached. Recommended actions • Contact technical support. HP StorageWorks P2000 G3 MSA System Event Descriptions Reference Guide 35 - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 36
being used for the replication is invalid. • There was a problem establishing proxy communication. The replication is being retried after a moderate or D2700 drive enclosure. The enclosure should be updated to the latest supported version of firmware as soon as possible. Recommended actions • In - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 37
the system's branding, iSCSI hosts might be unable to access the system. Recommended actions • If a disk discovery timeout - as indicated by event 270 with status code 0 - caused the problem to occur, restart the controllers. HP StorageWorks P2000 G3 MSA System Event Descriptions Reference Guide - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 38
is LEFTOVER. All of the member disks in a vdisk contain metadata in the first sectors. The storage system uses the metadata to identify vdisk members after restarting or replacing enclosures. Use SMU to clear the metadata if you have a disk that was previously a member of a vdisk. After you clear - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 39
or failure. Event code 168. • Check that all of the fans are working using SMU. • Make sure that no slots are left open for more than 2 minutes. Voltage/Fan Fault/Service Required LED is on. Replace the power supply module. HP StorageWorks P2000 G3 MSA System Event Descriptions Reference Guide 39 - HP StorageWorks P2000 | HP StorageWorks P2000 G3 MSA System Event Description Re - Page 40
Fan DHS_Fan Error, Stopped Power Supply DHS_PowerSupply Unknown, Error, Other, Stressed, Degraded Temperature Sensor DHS_TemperatureSensor Unknown, Other, Error, Non-Recoverable Error, Degraded Battery/SuperCap DHS_SuperCap FC Port DHS_FCPort Unknown, Error, Stopped 40
HP StorageWorks
P2000 G3 MSA System
Event Descriptions Reference Guide
Part number: 591224-001
First edition: February 2010