HP Stream 14-ax000 User Guide

HP Stream 14-ax000 Manual

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  • HP Stream 14-ax000 | User Guide - Page 1
    User Guide
  • HP Stream 14-ax000 | User Guide - Page 2
    updates. Go to http://www.microsoft.com for details. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
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    iv Safety warning notice
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    Processor configuration setting (select products only) IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor
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    vi Processor configuration setting (select products only)
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    ...9 Lights ...10 Button ...11 Special keys ...12 Action keys ...13 Front ...14 Labels ...15 3 Connecting to a network ...17 Connecting to a wireless network 17 Operating system controls 17 Connecting to a WLAN ...18 Using HP Mobile Broadband (select products only 19 Using GPS (select products only
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    Using the Power icon and Power Options ...31 Running on battery power ...31 Using HP Fast Charge (select products only 31 Displaying battery charge ...32 Finding battery information in HP Support Assistant (select products only 32 Conserving battery power ...32 Identifying low battery levels ...32
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    HP 3D DriveGuard (select products only 35 Identifying HP 3D DriveGuard status 36 Updating programs and drivers ...36 Using the Microsoft store ...36 Updating programs ...36 Updating drivers ...36 Using HP Support HP Managed Services HP PC Hardware Diagnostics ...45 Using HP PC Hardware Diagnostics Windows (
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    Windows by product name or number (select products only) ...46 Installing HP PC Hardware Diagnostics Windows 46 Using HP PC Hardware Diagnostics UEFI ...46 Starting HP PC Hardware Diagnostics UEFI 47 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive 47 Downloading the latest
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    14 Accessibility ...58 Accessibility ...58 Finding the technology tools you need 58 Our commitment ...58 International Association of Accessibility Professionals (IAAP 59 Finding the best assistive technology 59 Assessing your needs ...59 Accessibility for HP PC and tablet products 59 Standards
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    xii
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    and may include some limitations. For example, products shipping with Windows 10 S do not support the following: ● HP Support Assistant ● HP PC Diagnostics Windows ● HP-provided recovery tools In this guide, we have noted where features or functionality may not be provided with your operating system
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    Contents Setup Instructions ● Overview of computer setup and features HP support For HP support, go to http://www.hp.com/support. ● Online chat with an HP technician ● Support telephone numbers ● Replacement parts videos (select products only) ● Maintenance and service guides ● HP service center
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    Resource Contents can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your product name, and your name, phone number, and postal address. More HP resources 3
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    , use the Windows Store app. 1. Select Start, and then select Store. 2. Type your search term in the search box, and then follow the on-screen instructions. 4 Chapter 2 Getting to know your computer
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    Right side Component (1) AC adapter and battery light (2) Power connector Description ● White: The AC adapter is connected and the battery is fully charged. ● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. ● Amber: The AC adapter is connected and
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    . For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. Reads
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    Component (7) Power light Description ▲ Pull the card out of the memory card reader. ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in
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    . For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. 8 Chapter 2 Getting to know your computer
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    Keyboard area TouchPad Component (1) TouchPad zone (2) Left control zone (3) Right control zone Description Reads your finger gestures to move the pointer or activate items on the screen. NOTE: For more information, see Using TouchPad and touch screen gestures on page 25. Textured area that
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    Lights Component (1) (2) Caps lock light Mute light Description On: Caps lock is on, which switches the key input to all capital letters. ● On: Computer sound is off. ● Off: Computer sound is on. 10 Chapter 2 Getting to know your computer
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    Button Component Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in
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    Special keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys Description Displays system information when pressed in combination with the fn key. Executes specific functions when pressed in combination with another key. Opens the Start menu. NOTE: Pressing the Windows key again
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    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 12. ▲ To use an action key, press and hold the key. Icon Description Opens the "How to get help in Windows 10" webpage. Decreases the screen
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    Front Component Speakers (2) Description Produce sound. 14 Chapter 2 Getting to know your computer
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    provide information you may need when you troubleshoot system problems or travel internationally with the computer. support. Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component (1) HP
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    Component (3) Serial number (4) Warranty period ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification label(s)-Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been
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    communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you wireless connectivity over a wireless wide connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the
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    a network cable to connect your wireless router to the modem, and test the Internet service. To connect to a WLAN, follow these steps: 1. Be sure that the WLAN you to manually search for and connect to a network or to create a new network connection. 3. Follow the on-screen instructions to complete
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    Mobile Broadband (select products only) Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer, when used make the selection for location. 2. Follow the on-screen instructions for using location settings. Using Bluetooth wireless devices (select
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    then select Bluetooth and other devices settings. 2. Select Add Bluetooth or other device. 3. Select your device from the list, and then follow the on-screen instructions. NOTE: If the device requires verification, a pairing code is displayed. On the device you are adding, follow the on-screen
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    Using audio You can download and listen to music, stream audio content (including radio) from the web, record your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the Start button, select HP Help and Support, and then select HP Documentation. You can
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    button, select HP Help and Support, and then select HP Documentation. Headphones powerful video device that enables you to watch streaming video from your favorite websites and download video the correct cable. Follow the device manufacturer's instructions. Connecting video devices using an HDMI cable
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    computer screen image between 4 display states: ● PC screen only: View the screen image on the audio HDMI is the only video interface that supports high-definition video and audio. After you Default, and then click OK. To return the audio stream to the computer speakers: 1. Right-click the Speakers
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    : ▲ Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a wireless display, and then follow the on-screen instructions. 24 Chapter 4 Enjoying entertainment features
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    5 Navigating the screen You can navigate the computer screen in one or more of the following ways: ● Use touch gestures directly on the computer screen ● Use touch gestures on the TouchPad ● Use an optional mouse or keyboard (purchased separately) ● Use an on-screen keyboard ● Use a pointing stick
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    Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. ● Zoom out by placing two fingers apart on the TouchPad zone or touch screen and then moving your fingers together. ● Zoom in by placing two fingers together on the TouchPad zone or touch screen and then moving
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    Four-finger tap (TouchPad only) Use the four-finger tap to open the action center. ● Tap four fingers on the Touchpad to open the action center and view current settings and notifications. Three-finger swipe (TouchPad only) Use the three-finger swipe to view open windows and to switch between open
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    Using an optional keyboard or mouse An optional keyboard or mouse allows you to type, select items, scroll, and perform the same functions as you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions. Using an on-screen keyboard (select
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    available on your computer. Your computer supports modern standby, which reduces power consumption as operating system maintenance, or if you manually wake the system. The computer can also receive data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead
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    NOTE: If you have set a password to be required on exiting Sleep, you must enter your Windows password before your work returns to the screen. Initiating and exiting Hibernation (select products only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power
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    remaining battery charge is between zero and 90%, the battery will charge to 90% of full capacity in no more than 90 minutes. To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to external power. Using the Power icon and Power
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    , place the mouse pointer over the Power icon . Finding battery information in HP Support Assistant (select products only) To access battery information: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Select the question mark icon in the taskbar
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    charge, run HP Battery Check in the HP Support Assistant app (select products only). 1. Type support in the taskbar search box, and then select the HP Support Assistant app about connecting to external power, refer to the Setup Instructions poster provided in the computer box. The computer does not
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    WARNING! Do not charge the computer battery while you are aboard aircraft. Connect the computer to external power under any of the following conditions: ● When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information
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    Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for select Disk Cleanup. 2. Follow the on-screen instructions. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by parking the
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    manufacturer's website and follow the instructions. Using HP Support Assistant (select products only) If your product supports HP Support Assistant, update programs and drivers as follows: 1. Type support in the taskbar search box, and then select the HP Support Assistant app (select products only
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    Cleaning your computer Use the following products to safely clean your computer: ● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable wipes, which come in a variety of brands) ● Alcohol-free glass-cleaning fluid ● Solution of water and mild soap ● Dry
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    ● To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe. ● To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of
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    letters, punctuation, symbols, and numbers. ● Before you send your computer for service, back up your files, delete confidential files, and then remove all password settings. If your product includes HP Support Assistant, use this process for additional information about Windows passwords, such as
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    these steps: 1. Select the Start button, select Settings, select Accounts, and then select Sign-in options. 2. Under Windows Hello, follow the on-screen instructions to add both a password and a numeric PIN, and then enroll your fingerprint or facial ID. NOTE: The PIN is not limited in length, but
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    software updates HP, Windows, and third-party software installed on your computer should be regularly updated to correct security problems and . 2. Select Windows Update, and then follow the on-screen instructions. 3. To schedule a time for installing updates, select Advanced options, and then
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    that enables businesses to effectively manage and secure their company assets. HP Managed Services helps protect devices against malware and other attacks, monitors device health, to your computer, follow the device manufacturer's instructions. 42 Chapter 8 Securing your computer and information
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    page 43). 2. Select Main, select System Information, and then make note of the BIOS version. 3. Select Exit, select No, and then follow the on-screen instructions. ● If your product includes HP Support Assistant, you can also use this process to determine the BIOS version on your computer. 1. Type
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    running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions: ● Do not disconnect power from the computer by unplugging the power cord from the AC outlet. ● Do not shut down the computer or
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    Failure ID code is generated. For assistance in correcting the problem, contact support, and then provide the Failure ID code. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are provided in English only. ● You must use a Windows computer
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    HP PC Hardware Diagnostics Windows by product name or number, follow these steps: 1. Go to http://www.hp.com/support. 2. Select Get software and drivers, click the .exe file, and then follow the on-screen instructions. Using HP PC Hardware Diagnostics UEFI NOTE: For Windows 10 S computers, you must
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    Diagnostics UEFI is not included in the HP Tool partition. ● The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are
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    to download the software by using the product name or number. To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps: 1. Go to http://www.hp.com/support. 2. Select Get software and drivers, select your type of product, enter the product name or number in the
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    3. Make your customization selections. 4. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 49
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    on your computer, your computer may also include tools provided by HP for additional functionality. IMPORTANT: If you will be performing recovery Security. 2. Select Backup, and then follow the on-screen instructions. Restoring and recovering Windows offers several options for restoring from
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    , and then select This PC. NOTE: If your computer does not list the Recovery partition in addition to the Windows partition, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. On select products, you
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    Cloud Recovery Download Tool to create recovery media To create HP Recovery media using the HP Cloud Recovery Download Tool: 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, and then follow the on-screen instructions. Restoring and recovery Restoring and recovery can be performed
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    not allow the creation of HP Recovery media or if the HP Recovery media does not work, contact support to obtain recovery media. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. Recovering using the HP Recovery partition (select products
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    or USB flash drive from which you want to boot, and then follow the on-screen instructions. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition (select products only) to free up hard drive space. IMPORTANT: After you
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    from a standalone DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform. The voltage
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    Operating environment Factor Temperature Operating Nonoperating Relative humidity (noncondensing) Operating Nonoperating Maximum altitude (unpressurized) Operating Nonoperating Metric 5°C to 35°C -20°C to 60°C 10% to 90% 5% to 95% -15 m to 3,048 m -15 m to 12,192 m U.S. 41°F to 95°F -4°F to 140°F
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    components. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. ● Keep components in their electrostatic-safe containers until
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    14 Accessibility Accessibility HP is commitment HP is committed to providing products and services that are accessible for people with disabilities. This commitment supports our objectives to guide our actions as a company. All HP managers and employees are expected to support these objectives and
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    HP is a founding member, and we joined to participate with other organizations to advance the field of accessibility. This commitment supports our company's accessibility goal of designing, producing, and marketing products and services your needs. Accessibility for HP PC and tablet products The
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    If you need additional support with the accessibility features on your HP product, see Contacting support on page 63. accessibility requirements applicable to ICT products and services, together with a description of the compatibility with assistive technologies) 60 Chapter 14 Accessibility
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    are enforced by the FCC and documented as 47 CFR Part 14 and Part 79. ● FCC Guide on the CVAA Other U.S. legislation and initiatives ● Americans with established to develop and implement accessibility standards to make goods, services, and facilities accessible to Ontarians with disabilities and to
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    European Commission "Mandate 376 to CEN, CENELEC and ETSI, in Support of Accessibility Requirements for Public Procurement of Products and Services in the ICT Domain." ETSI TC Human Factors Specialist Task Force information about disabilities and age-related limitations. 62 Chapter 14 Accessibility
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    on the Internet. Listing on this page does not imply endorsement by HP. Organizations ● American Association of People with Disabilities (AAPD) ● A Guide to disability rights Laws HP links Our contact webform HP comfort and safety guide HP public sector sales Contacting support NOTE: Support is in
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    deaf or hard of hearing that have questions about technical support or accessibility of HP products: - Use TRS/VRS/WebCapTel to call (877 disabilities or age-related limitations who have questions about technical support or accessibility of HP products, choose one of the following options: - Call
  • HP Stream 14-ax000 | User Guide - Page 77
    cleaning your computer 37 components display 8 front 14 keyboard area 9 left side 6 right side critical battery level 33 customer support, accessibility 63 D Disk Cleanup HP 3D DriveGuard 35 HP Assistive Policy 58 HP Fast Charge 31 HP Mobile Broadband activating 19 IMEI number 19 MEID number 19 HP PC
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    HP PC Hardware Diagnostics Windows downloading 45 installing 46 using 45 HP Recovery Manager correcting boot problems 54 starting 53 HP Recovery media recovery 54 using 51 HP Recovery partition recovery 53 removing 54 HP resources 2 HP programs and drivers 36 managing number 15 service 15 wireless
  • HP Stream 14-ax000 | User Guide - Page 79
    serial number, computer 15 service labels, locating 15 Setup 21 identifying 14 special keys, using 12 standards and legislation, accessibility 60 supported discs, recovery WWAN device 19 U unresponsive system 30 updating programs and drivers 36 USB port, identifying 6 USB SuperSpeed port,
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User Guide