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HP Surestore 1200ex HP SureStore Optical Disk Jukeboxes User's Guide - C1104-9 - Page 75

Troubleshooting

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NOTE Operating the Jukebox Troubleshooting Troubleshooting This section provides steps you can take when problems occur during operation. To troubleshoot problems, first refer to the procedures in this troubleshooting section. If these procedures do not correct the problem, check the HP web site at www.hp.com/isgsupport/optical/index.html and the other support services listed in Appendix A. If a service call is necessary, gather the following information before calling: • model of your jukebox • serial number (location noted in Figure 1-1) • brand and model of your host computer • brand and model of your host computer SCSI adapter • jukebox application software you are using and its version • any jukebox driver separate from your jukebox application software and the version of this driver For problems that may be related to your host computer system or jukebox application software, refer to that documentation for guidance. Operating the Jukebox Chapter 3 3-35

Section	Page
HP SureStore 660ex / 1200ex Optical Jukebox	1
HP SureStore 660ex / 1200ex Optical Jukebox	1
HP SureStore 660ex / 1200ex Optical Jukebox	1
User’s Guide	1
Edition 1	1
HP Part No. C1104-90015	1
Printed in: Greeley, CO USA	1
Printed in: Greeley, CO USA	1
© Copyright February 1998	1
© Copyright February 1998	1
Notice	2
Notice	2
This document contains information that is protect...	2
Hewlett-Packard makes no warranty of any kind with...	2
© Copyright February 1998	2
© Copyright February 1998	2
Printing History	2
Printing History	2
New editions of this manual incorporate all materi...	2
Typographical Conventions	3
Typographical Conventions	3
The following typographical conventions are used i...	3
Emphasis	3
Emphasis	3
Keycap	3
Keycap	3
Computer Output	3
Computer Output	3
Computer Output	3
WARNING Warnings call attention to a procedure or ...	3
WARNING Warnings call attention to a procedure or ...	3
CAUTION Cautions call attention to an operating pr...	3
CAUTION Cautions call attention to an operating pr...	3
NOTE Notes provide information that can be helpful...	3
NOTE Notes provide information that can be helpful...	3
In This Manual	4
In This Manual	4
This user’s guide includes:	4
Chapter 1	4
Chapter 1	4
Chapter 1	4
set-up information for the HP SureStore Optical 80...	4
set-up information for the HP SureStore Optical 80...	4
Chapter 2	4
Chapter 2	4
information about choosing and using optical disks	4
information about choosing and using optical disks	4
Chapter 3	4
Chapter 3	4
features description, operating instructions, and ...	4
features description, operating instructions, and ...	4
Appendix A	4
Appendix A	4
supplies and customer support	4
supplies and customer support	4
Appendix B	4
Appendix B	4
operating this jukebox on a SCSI bus	4
operating this jukebox on a SCSI bus	4
Appendix C	4
Appendix C	4
safety and regulatory information	4
safety and regulatory information	4
Glossary of Terms	4
Index	4
1 Setting Up the Jukebox	13
1 Setting Up the Jukebox	13
Overview of This Chapter	14
Overview of This Chapter	14
This chapter gives information about the following...	14
• right side panel features	14
• right side panel features	14
• right side panel features	14
connecting SCSI and power cords	14
• moving or shipping the jukebox	14
• moving or shipping the jukebox	14
• moving or shipping the jukebox	14
• connecting SCSI and power cords	14
• connecting SCSI and power cords	14
• connecting SCSI and power cords	14
setting up:items included	14
setting up:items included	14
setting up:items included	14
setting up:items not included	14
Items included with the jukebox:	14
• power cord	14
• power cord	14
• power cord	14
• single-ended and differential SCSI terminators	14
• single-ended and differential SCSI terminators	14
- one of each included in a 4- or 6-drive jukebox	14
- one of each included in a 4- or 6-drive jukebox	14
- one of each included in a 4- or 6-drive jukebox	14
- two of each included in a 10-drive jukebox	14
- two of each included in a 10-drive jukebox	14
- this guide	14
- this guide	14
Items needed but not included with the jukebox:	14
• SCSI cable with either a high-density 50-pin (Mi...	14
• SCSI cable with either a high-density 50-pin (Mi...	14
• SCSI cable with either a high-density 50-pin (Mi...	14
• single-ended or differential SCSI host adapter w...	14
• single-ended or differential SCSI host adapter w...	14
• application software that supports this type of ...	14
• application software that supports this type of ...	14
system components needed	15
system components needed	15
system components needed	15
This jukebox requires application software to oper...	15
Standard Configuration	15
Standard Configuration	15
The following list is a hierarchy of the system co...	15
• Host computer CPU	15
• Host computer CPU	15
• Host computer CPU	15
• Operating system	15
• Operating system	15
• Optical jukebox application software	15
• Optical jukebox application software	15
• Jukebox SCSI drivers (may be included in optical...	15
• Jukebox SCSI drivers (may be included in optical...	15
• Jukebox	15
• Jukebox	15
High-Availability Configuration	15
High-Availability Configuration	15
The following list is a hierarchy of the system co...	15
• Host computer CPUs (two host computers)	15
• Host computer CPUs (two host computers)	15
• Host computer CPUs (two host computers)	15
• Operating systems (on two host computers)	15
• Operating systems (on two host computers)	15
• High-availability application software (links bo...	15
• High-availability application software (links bo...	15
• Optical jukebox application software (on both ho...	15
• Optical jukebox application software (on both ho...	15
• Jukebox SCSI drivers (may be included in optical...	15
• Jukebox SCSI drivers (may be included in optical...	15
• Jukebox	15
• Jukebox	15
Identifying Right-Side Panel Features	16
Identifying Right-Side Panel Features	16
Figure 1-1 Right-Side Panel Features — 10-Drive Ju...	16
Figure 1-1 Right-Side Panel Features — 10-Drive Ju...	16
<GRAPHIC>	17
<TABLE>	17
<TABLE>	17
<TABLE BODY>	17
<TABLE ROW>	17
1	17
Active bus indicator	17
SCSI interface:active bus indicator	17
active bus indicator	17
Lit when the SCSI bus is active. There is an indic...	17
<TABLE ROW>	17
2	17
SCSI interface selection switch	17
SCSI interface:interface selection switch	17
interface selection switch	17
Used to select either a single-ended or differenti...	17
Used to select either a single-ended or differenti...	17
In 4- or 6-drive jukeboxes, there is one interface...	17
<TABLE ROW>	17
3	17
SCSI ports	17
SCSI interface:ports	17
Used for connecting SCSI cables to the interface b...	17
Used for connecting SCSI cables to the interface b...	17
<TABLE ROW>	17
4	17
Power cord strain relief clip	17
strain relief clip	17
Used to route the power cord away from other conne...	17
Used to route the power cord away from other conne...	17
<TABLE ROW>	17
5	17
Product serial number label	17
serial number location	17
Needed for service calls. Write down your jukebox ...	17
Needed for service calls. Write down your jukebox ...	17
<TABLE ROW>	17
6	17
Access panel and mounting screws	17
access panel:location	17
access panel:mounting screws	17
Panel that covers the interface and power connecti...	17
Panel that covers the interface and power connecti...	17
<TABLE ROW>	17
Continued on the next page	17
<TABLE ROW>	17
7	17
Cable access hole	17
cable access hole	17
Used to pass SCSI and power cables through to the ...	17
Used to pass SCSI and power cables through to the ...	17
<TABLE ROW>	17
8	17
Power switch	17
power switch	17
switch:power	17
The power switch is under the panel but can be ope...	17
The power switch is under the panel but can be ope...	17
<TABLE ROW>	17
9	17
Power receptacle	17
power receptacle	17
Receptacle for the jukebox power cord. Located on ...	17
Receptacle for the jukebox power cord. Located on ...	17
NOTE Two screws secure the customer access panel t...	18
NOTE Two screws secure the customer access panel t...	18
SCSI cables:connecting	19
SCSI cables:connecting	19
SCSI cables:connecting	19
connecting SCSI cables	19
In all configurations, the following cabling capab...	19
<TABLE>	19
<TABLE>	19
<TABLE BODY>	19
<TABLE ROW>	19
Interface types available	19
Single-ended or differential SCSI, selected by the...	19
Single-ended or differential SCSI, selected by the...	19
<TABLE ROW>	19
Number of interface cards available	19
One card in 4- and 6-drive models, two cards in 10...	19
One card in 4- and 6-drive models, two cards in 10...	19
<TABLE ROW>	19
Number of hosts	19
This jukebox may be used in high availability envi...	19
This jukebox may be used in high availability envi...	19
This jukebox may be used in high availability envi...	19
SCSI cables:maximum length	19
SCSI cables:maximum length	19
maximum cable length	19
Table 1-1 Maximum SCSI External Cable Lengths (Ass...	19
Table 1-1 Maximum SCSI External Cable Lengths (Ass...	19
<TABLE>	19
<TABLE HEADING>	19
<TABLE ROW>	19
Interface Type	19
Maximum External Cable Length	19
<TABLE BODY>	19
<TABLE ROW>	19
Single-Ended SCSI (50-pin high-density con...	19
3 meters (9.8 feet)	19
<TABLE ROW>	19
Differential SCSI (68-pin high-density c...	19
25 meters (82.0 feet)	19
NOTE Hewlett-Packard recommends that you use SCSI ...	19
NOTE Hewlett-Packard recommends that you use SCSI ...	19
Choosing Your cabling Configuration	20
Choosing Your cabling Configuration	20
Pick the configuration that applies to your plans ...	20
<TABLE>	20
<TABLE>	20
<TABLE BODY>	20
<TABLE ROW>	20
See page	20
See page	20
<TABLE ROW>	20
Standard Configuration	20
Standard Configuration	20
<TABLE ROW>	20
• The only peripheral on a bus	20
<TABLE ROW>	20
... and the jukebox has 4 or 6 drives	20
1-9	20
<TABLE ROW>	20
... and the jukebox has 10 drives and you are usin...	20
1-12	20
<TABLE ROW>	20
... and the jukebox has 10 drives and you are usin...	20
1-14	20
<TABLE ROW>	20
• The jukebox will share a bus with other devices	20
1-16	20
<TABLE ROW>	20
<TABLE ROW>	20
High Availability configuration	20
High Availability configuration	20
<TABLE ROW>	20
• Consult with your high-availability vendor	20
—	20
connecting:4- or 6-drive jukebox	21
connecting:4- or 6-drive jukebox	21
connecting:4- or 6-drive jukebox	21
CAUTION Make sure that all peripheral devices conn...	21
CAUTION Make sure that all peripheral devices conn...	21
Removing the Customer Access Panel	21
Removing the Customer Access Panel	21
1. Switch off power to the host computer before yo...	21
1. Switch off power to the host computer before yo...	21
1. Switch off power to the host computer before yo...	21
NOTE The jukebox ships from the factory with two s...	21
NOTE The jukebox ships from the factory with two s...	21
These screws may not have been replaced.	21
It is a good idea to use the screws to secure the ...	21
If you have to replace these screws, they are 6/32...	21
2. Remove the customer access panel by pulling on ...	21
2. Remove the customer access panel by pulling on ...	21
Refer to the following diagram in the next steps.	22
Refer to the following diagram in the next steps.	22
3. Select single-ended (“A”) or differential (“B”)...	22
3. Select single-ended (“A”) or differential (“B”)...	22
3. Select single-ended (“A”) or differential (“B”)...	22
The diagram shows connecting a cable to the differ...	22
4. Connect a cable between your host computer and ...	22
4. Connect a cable between your host computer and ...	22
Route the cable through the slot at the bottom of ...	22
5. Plug a SCSI terminator into the unused SCSI por...	22
5. Plug a SCSI terminator into the unused SCSI por...	22
If you are using the differential interface, use a...	22
Figure 1-2 Connecting a 4- or 6-Drive Jukebox	22
Figure 1-2 Connecting a 4- or 6-Drive Jukebox	22
<GRAPHIC>	22
6. Plug a SCSI terminator into one of the SCSI por...	22
The example diagram shows the terminator on the si...	22
Use an active terminator if you are terminating a ...	22
If you are terminating a differential interface, u...	23
7. To continue with the installation, go to “Conne...	23
7. To continue with the installation, go to “Conne...	23
connecting:10-drive jukebox, two host adapters	24
connecting:10-drive jukebox, two host adapters	24
connecting:10-drive jukebox, two host adapters	24
CAUTION Make sure that all peripheral devices conn...	24
CAUTION Make sure that all peripheral devices conn...	24
Removing the Customer Access Panel	24
Removing the Customer Access Panel	24
1. Switch off power to the host computer before yo...	24
1. Switch off power to the host computer before yo...	24
1. Switch off power to the host computer before yo...	24
NOTE The jukebox ships from the factory with two s...	24
NOTE The jukebox ships from the factory with two s...	24
These screws may not have been replaced.	24
It is a good idea to use the screws to secure the ...	24
If you have to replace these screws, they are 6/32...	24
Refer to the following diagram in the next steps.	24
Refer to the following diagram in the next steps.	24
2. Select single-ended (“A”) or differential (“B”)...	24
2. Select single-ended (“A”) or differential (“B”)...	24
2. Select single-ended (“A”) or differential (“B”)...	24
The diagram shows connecting a cable to the differ...	24
3. Connect cables between the two host adapters on...	24
3. Connect cables between the two host adapters on...	24
You can connect the two cables to two interfaces o...	24
The diagram shows cable connections to the differe...	24
Route the cables through the slot at the bottom of...	24
4. Remove the customer access panel by pulling on ...	25
4. Remove the customer access panel by pulling on ...	25
Figure 1-3 Connecting a 10-Drive Jukebox, Two Host...	25
Figure 1-3 Connecting a 10-Drive Jukebox, Two Host...	25
<GRAPHIC>	25
5. Plug a SCSI terminator into the unused SCSI con...	25
5. Plug a SCSI terminator into the unused SCSI con...	25
If you are using the differential interface, use a...	25
6. Plug a SCSI terminator into one of SCSI ports o...	25
6. Plug a SCSI terminator into one of SCSI ports o...	25
Use a 50-pin high-density terminator for the singl...	25
7. To continue with the installation, go to “Conne...	25
7. To continue with the installation, go to “Conne...	25
connecting:10-drive jukebox, one host adapter	26
connecting:10-drive jukebox, one host adapter	26
connecting:10-drive jukebox, one host adapter	26
CAUTION Make sure that all peripheral devices conn...	26
CAUTION Make sure that all peripheral devices conn...	26
Removing the Customer Access Panel	26
Removing the Customer Access Panel	26
1. Switch off power to the host computer before yo...	26
1. Switch off power to the host computer before yo...	26
1. Switch off power to the host computer before yo...	26
NOTE The jukebox ships from the factory with two s...	26
NOTE The jukebox ships from the factory with two s...	26
These screws may not have been replaced.	26
It is a good idea to use the screws to secure the ...	26
If you have to replace these screws, they are 6/32...	26
2. Remove the customer access panel by pulling on ...	26
2. Remove the customer access panel by pulling on ...	26
Refer to the following diagram in the notes steps.	26
Refer to the following diagram in the notes steps.	26
3. Select single-ended (“A”) or differential (“B”)...	26
3. Select single-ended (“A”) or differential (“B”)...	26
3. Select single-ended (“A”) or differential (“B”)...	26
The diagram shows connecting the host computer cab...	26
Route the cable through the slot at the bottom of ...	26
4. Connect a short cable between the interface car...	26
4. Connect a short cable between the interface car...	26
Figure 1-4 Connecting a 10-Drive Jukebox, One Host...	27
Figure 1-4 Connecting a 10-Drive Jukebox, One Host...	27
<GRAPHIC>	27
5. Terminate the daisy-chained bus by plugging a t...	27
5. Terminate the daisy-chained bus by plugging a t...	27
A differential interface port uses a 68-pin high-d...	27
The same cabling can be done using the single-ende...	27
CAUTION Do not daisy-chain between single-ended an...	27
CAUTION Do not daisy-chain between single-ended an...	27
6. Plug a SCSI terminator into one of SCSI ports o...	27
6. Plug a SCSI terminator into one of SCSI ports o...	27
6. Plug a SCSI terminator into one of SCSI ports o...	27
Use a 50-pin high-density active terminator for th...	27
7. To continue with the installation, go to “Conne...	27
7. To continue with the installation, go to “Conne...	27
connecting:with other devices on the bus	28
connecting:with other devices on the bus	28
connecting:with other devices on the bus	28
NOTE Operating this jukebox with other peripherals...	28
NOTE Operating this jukebox with other peripherals...	28
In most circumstances, the recommended configurati...	28
It is possible to connect this jukebox on a bus wi...	28
• a 4- or 6-drive jukebox using basic SCSI address...	28
• a 4- or 6-drive jukebox using basic SCSI address...	28
• a 4- or 6-drive jukebox using basic SCSI address...	28
• a 10-drive jukebox with one host adapter and wit...	28
• a 10-drive jukebox with one host adapter and wit...	28
• a 10-drive jukebox with two host adapters and us...	28
• a 10-drive jukebox with two host adapters and us...	28
There are many issues that must be considered when...	28
• how the jukebox is used; archiving, backup, near...	28
• how the jukebox is used; archiving, backup, near...	28
• how the jukebox is used; archiving, backup, near...	28
• how the additional peripheral will be used. How ...	28
• how the additional peripheral will be used. How ...	28
• whether you will be mixing “wide” and “narrow” d...	28
• whether you will be mixing “wide” and “narrow” d...	28
• whether you are using both internal and external...	28
• whether you are using both internal and external...	28
• whether your bus is single-ended or differential	28
• whether your bus is single-ended or differential	28
NOTE Appendix B provides a brief overview of SCSI ...	28
NOTE Appendix B provides a brief overview of SCSI ...	28
connecting:power	29
connecting:power	29
connecting:power	29
1. Ensure that the power switch on the jukebox is ...	29
1. Ensure that the power switch on the jukebox is ...	29
1. Ensure that the power switch on the jukebox is ...	29
NOTE Use the power cord shipped with the jukebox.	29
NOTE Use the power cord shipped with the jukebox.	29
2. Route the power cord through the strain relief ...	29
2. Route the power cord through the strain relief ...	29
2. Route the power cord through the strain relief ...	29
3. Plug the socket end of the power cord into the ...	29
3. Plug the socket end of the power cord into the ...	29
4. Continue to route the power cable down, through...	29
4. Continue to route the power cable down, through...	29
5. Plug the other end of the power cord into a thr...	29
5. Plug the other end of the power cord into a thr...	29
6. Press the power switch ON (“8” on Figure 1-1)	29
6. Press the power switch ON (“8” on Figure 1-1)	29
When power is applied, TESTING and NOT READY alter...	29
NOTE If DEVICE FAILED displays. See “Troubleshooti...	29
NOTE If DEVICE FAILED displays. See “Troubleshooti...	29
7. Refer to Chapter 3, “Operating the Jukebox” for...	29
7. Refer to Chapter 3, “Operating the Jukebox” for...	29
7. Refer to Chapter 3, “Operating the Jukebox” for...	29
NOTE Continue on to “Configuring Write Verify” on ...	29
NOTE Continue on to “Configuring Write Verify” on ...	29
configuring write verify	30
configuring write verify	30
configuring write verify	30
write verify	30
The write verify configuration ensures that data i...	30
Writing data on a magneto-optical disk requires tw...	30
When write verify is configured to ON, an addition...	30
If you choose to change the write verify configura...	30
NOTE Continue on to “Installing the Wheel Chocks ”...	30
NOTE Continue on to “Installing the Wheel Chocks ”...	30
wheel chocks	31
wheel chocks	31
wheel chocks	31
installing the wheel chocks	31
chocks	31
WARNING This jukebox rolls easily and could cause ...	31
WARNING This jukebox rolls easily and could cause ...	31
Four wheel chocks are provided to stabilize the ju...	31
Figure 1-5 Installing the Wheel Chocks	31
Figure 1-5 Installing the Wheel Chocks	31
<GRAPHIC>	31
1. After all cables and panels are mounted, roll t...	31
1. After all cables and panels are mounted, roll t...	31
2. Spread the chock apart slightly and slide it ar...	31
2. Spread the chock apart slightly and slide it ar...	31
3. Repeat Step 2 for the remaining three wheels.	31
3. Repeat Step 2 for the remaining three wheels.	31
NOTE This is the last step in the physical install...	31
NOTE This is the last step in the physical install...	31
Moving or Shipping the Jukebox	32
Moving or Shipping the Jukebox	32
Refer to the following two sections if you want to...	32
moving the jukebox	32
moving the jukebox	32
moving the jukebox	32
1. If you will be removing the disks from the juke...	32
1. If you will be removing the disks from the juke...	32
1. If you will be removing the disks from the juke...	32
Ensure that there are no disks in the drives.	32
If you will be manually ejecting disks, refer to “...	32
CAUTION Failure to eject a disk from the optical d...	32
CAUTION Failure to eject a disk from the optical d...	32
CAUTION Turning off the jukebox in the next step c...	32
CAUTION Turning off the jukebox in the next step c...	32
Do not turn off power to the jukebox until you are...	32