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Operating the Disk Drive Troubleshooting Problem What to Do Host computer system does not recognize the drive • Ensure the disk is connected and ON. (The disk must be ON when booting the host computer for the disk to be recognized. The following steps attempt to bring the disk online without booting the host computer system. • In Windows 95 and NT, rescan the bus. - go to My Computer, Control Panel, System, Device Manager (in 95), and SCSI Controllers. Select the SCSI adapter where the drive should be. Select Refresh. • In HP-UX, use SAM to verify that the drive is on the bus and, if not, use SAM to install the driver. - Follow the menus in SAM • For Unix systems other than HP-UX, refer to the System Administrators Guide for diagnosing missing peripherals. • If the drive is the last one on the SCSI bus, check that the drive has an terminator plugged into one of the cable connectors (an active terminator is recommended). • Check SCSI ID assignments and resolve any conflict. • If steps above are unsuccessful, further information may be on the optical web site at www.hp.com/isgsupport/optical/index.html • If an answer is not on the web site, go to Appendix A for further support information. 3- 6 Chapter 3

Section	Page
HP SureStore 5200ex Optical Disk Drive	1
HP SureStore 5200ex Optical Disk Drive	1
HP SureStore 5200ex Optical Disk Drive	1
User’s Guide	1
Edition 1	1
HP Part No. C1114-90015	1
Printed in: Greeley, CO USA	1
Printed in: Greeley, CO USA	1
© Copyright February 1998	1
© Copyright February 1998	1
Notice	2
Notice	2
This document contains information that is protect...	2
© Copyright February 1998	2
© Copyright February 1998	2
Printing History	2
Printing History	2
New editions of this manual incorporate all materi...	2
Typographical Conventions	3
Typographical Conventions	3
The following typographical conventions are used i...	3
Emphasis	3
Emphasis	3
Keycap	3
Keycap	3
Computer Output	3
Computer Output	3
WARNING Warnings call attention to a procedure or ...	3
WARNING Warnings call attention to a procedure or ...	3
CAUTION Cautions call attention to an operating pr...	3
CAUTION Cautions call attention to an operating pr...	3
NOTE Notes provide information that can be helpful...	3
NOTE Notes provide information that can be helpful...	3
In This Manual	4
In This Manual	4
This user’s guide includes:	4
Chapter 1	4
Chapter 1	4
Chapter 1	4
set-up information for the HP SureStore Optical 52...	4
set-up information for the HP SureStore Optical 52...	4
Chapter 2	4
Chapter 2	4
information about choosing and using optical disks	4
information about choosing and using optical disks	4
Chapter 3	4
Chapter 3	4
front panel control description, operating instruc...	4
front panel control description, operating instruc...	4
Appendix A	4
Appendix A	4
Appendix A	4
supplies and customer support	4
supplies and customer support	4
Appendix B	4
Appendix B	4
Appendix B	4
operating this disk drive on a SCSI bus	4
operating this disk drive on a SCSI bus	4
Appendix C	4
Appendix C	4
safety and regulatory information	4
safety and regulatory information	4
Glossary of Terms	4
Index	4
1 Setting up the Disk Drive	11
1 Setting up the Disk Drive	11
Setting up the Disk Drive	12
Setting up the Disk Drive	12
This chapter discusses the environment, hardware a...	12
• preparing the environment	12
• preparing the environment	12
• preparing the environment	12
• understanding the rear panel	12
• understanding the rear panel	12
• setting the disk drive address	12
• setting the disk drive address	12
• choosing and setting the operation mode	12
• choosing and setting the operation mode	12
• connecting the disk drive to a host computer	12
• connecting the disk drive to a host computer	12
Preparing the Environment	13
Preparing the Environment	13
The following environmental factors will help ensu...	13
clearance requirements	13
clearance requirements	13
clearance requirements	13
A minimum of 70-80 mm (3 in) is required behind th...	13
location requirements	13
location requirements	13
location requirements	13
Position the drive away from sources of particulat...	13
rear panel: features	14
rear panel: features	14
rear panel: features	14
Identify the following rear panel features before ...	14
Figure 1-1 Rear Panel Features	14
Figure 1-1 Rear Panel Features	14
<GRAPHIC>	15
The following numbers correspond to the numbers in...	15
<TABLE>	15
<TABLE>	15
<TABLE BODY>	15
<TABLE ROW>	15
1	15
SCSI ID switch	15
switch:SCSI ID	15
Used to set the SCSI ID. Refer to “Setting the SCS...	15
<TABLE ROW>	15
2	15
Operation mode switch	15
switch:operation mode	15
Used to choose the operating mode and set your pre...	15
<TABLE ROW>	15
3	15
Power connector	15
connector:power	15
Receptacle for the power cord.	15
<TABLE ROW>	15
4	15
On/Off switch	15
switch:on/off	15
Used to switch power on or off.	15
<TABLE ROW>	15
5	15
SCSI connector (with terminator attached)	15
connector:SCSI	15
50-pin high-density SCSI connector (Micro D-type)....	15
<TABLE ROW>	15
6	15
SCSI connector (with cable attached)	15
50-pin high-density SCSI connector (Micro D-type)....	15
connecting:host computer	16
connecting:host computer	16
connecting:host computer	16
The disk drive is a “narrow,” single-ended SCSI-2 ...	16
connecting:SCSI bus	16
connecting:SCSI bus	16
The SCSI ID you choose for this drive identifies t...	16
The following sections will describe the steps to ...	16
• Determine and set the drive’s operating mode	16
• Determine and set the drive’s operating mode	16
• Determine and set the drive’s operating mode	16
• Determine and set the SCSI ID of the drive	16
• Determine and set the SCSI ID of the drive	16
• Attach the bus cable and ensure the bus is prope...	16
• Attach the bus cable and ensure the bus is prope...	16
Setting the Operating Mode and	16
Setting the Operating Mode and	16
This drive may be operated in two modes:	16
• as an	16
• as an	16
• as an	16
operating:direct access device mode	16
operating:direct access device mode	16
operating:direct access device mode	16
In most cases, you can select the optical memory d...	16
In either mode of operation, you have the choice o...	16
The write verify configuration ensures that data i...	16
Writing data on a	16
When write verify is configured to ON, an addition...	17
write verify:setting the device mode	17
write verify:setting the device mode	17
1. Determine which operating mode you need (optica...	17
1. Determine which operating mode you need (optica...	17
1. Determine which operating mode you need (optica...	17
The following are the selections available on the ...	17
• 2 - optical memory device with write verify ON (...	17
• 2 - optical memory device with write verify ON (...	17
• 2 - optical memory device with write verify ON (...	17
• 0 - optical memory device with write verify OFF.	17
• 0 - optical memory device with write verify OFF.	17
• 1 - direct access device with write verify OFF.	17
• 1 - direct access device with write verify OFF.	17
• 3 - direct access device with write verify ON.	17
• 3 - direct access device with write verify ON.	17
write verify:setting the operating mode	17
write verify:setting the operating mode	17
write verify:setting the operating mode	17
a. Locate the operation mode switch on the rear pa...	17
a. Locate the operation mode switch on the rear pa...	17
a. Locate the operation mode switch on the rear pa...	17
b. Set the operation mode by pushing the button on...	17
b. Set the operation mode by pushing the button on...	17
• the button above the mode window decreases the n...	17
• the button above the mode window decreases the n...	17
• the button above the mode window decreases the n...	17
• the button below the mode window increases the n...	17
• the button below the mode window increases the n...	17
NOTE If you change the operation mode with power o...	17
NOTE If you change the operation mode with power o...	17
Setting the SCSI ID	17
Setting the SCSI ID	17
SCSI bus:disconnecting power	17
SCSI bus:disconnecting power	17
SCSI bus:disconnecting power	17
1. Turn drive power OFF (“4” on Figure 1-1).	17
1. Turn drive power OFF (“4” on Figure 1-1).	17
1. Turn drive power OFF (“4” on Figure 1-1).	17
2. Check which SCSI addresses are available. Usual...	17
2. Check which SCSI addresses are available. Usual...	17
The default SCSI ID setting of this drive is 4.	17
3. Locate the SCSI ID switch on the rear panel of ...	18
3. Locate the SCSI ID switch on the rear panel of ...	18
4. Set the SCSI ID by pushing the button at the to...	18
4. Set the SCSI ID by pushing the button at the to...	18
• the button above the ID window decreases the num...	18
• the button above the ID window decreases the num...	18
• the button above the ID window decreases the num...	18
• the button below the ID window increases the num...	18
• the button below the ID window increases the num...	18
NOTE If you change the SCSI ID with power on, you ...	18
NOTE If you change the SCSI ID with power on, you ...	18
Cabling and Termination	18
Cabling and Termination	18
cable:maximum SCSI length	18
cable:maximum SCSI length	18
cable:maximum SCSI length	18
cable:installation	18
cable:installation	18
cable:installation	18
cable:installation	18
2. Press the power switch on the rear of the optic...	18
2. Press the power switch on the rear of the optic...	18
3. Switch on the power to the host computer (or if...	18
3. Switch on the power to the host computer (or if...	18
NOTE For some host computers to recognize the opti...	18
NOTE For some host computers to recognize the opti...	18
4. Install the drivers appropriate for your host o...	18
4. Install the drivers appropriate for your host o...	18
The Software Architects drivers shipped with this ...	18
• MAC OS8	18
• MAC OS8	18
• MAC OS8	18
• DOS	18
• DOS	18
• Windows 3.1 and Windows 95	18
• Windows 3.1 and Windows 95	18
• Windows NT 3.51 and 4.0	18
• Windows NT 3.51 and 4.0	18
NOTE A few platforms provide native support for th...	19
NOTE A few platforms provide native support for th...	19
A current list of platforms supporting this drive ...	19
www.hp.com/isgsupport/optical/index.html.	19
Configuring to an HP-UX 10.2 / 11.0 Host	20
Configuring to an HP-UX 10.2 / 11.0 Host	20
Obtaining HP-UX Patches	20
Obtaining HP-UX Patches	20
Your HP-UX system may require software patches to ...	20
If you have access to the World Wide Web, do the f...	20
World Wide Web addresses:finding HP-UX patches req	20
World Wide Web addresses:finding HP-UX patches req	20
World Wide Web addresses:finding HP-UX patches req	20
World Wide Web addresses:finding HP-UX patches req	20
http://www.hp.com/go/optical	20
2. Download the required patch IDs from the follow...	20
2. Download the required patch IDs from the follow...	20
USA http://us-support.external.hp.com EUROPE http:...	20
If you do not have access to the World Wide Web, d...	20
1. To obtain the current list of patches needed fo...	20
1. To obtain the current list of patches needed fo...	20
1. To obtain the current list of patches needed fo...	20
electronic mail addresses:HP-UX patches required	20
electronic mail addresses:HP-UX patches required	20
Subject: (none)	20
Text: (none)	20
2. To receive instructions for downloading require...	20
2. To receive instructions for downloading require...	20
[email protected]	20
Subject: (none)	20
Text: send guide.txt	20
3. Download the patches via email from the HP Supp...	20
3. Download the patches via email from the HP Supp...	20
Configuring the Drive in a 10.2 / 11.0 System	21
Configuring the Drive in a 10.2 / 11.0 System	21
Use the	21
1. Log into your host system as superuser, then ty...	21
1. Log into your host system as superuser, then ty...	21
1. Log into your host system as superuser, then ty...	21
2. Highlight and select Disks and File Systems.	21
2. Highlight and select Disks and File Systems.	21
3. Highlight and select Disk Devices.	21
3. Highlight and select Disk Devices.	21
4. Highlight the optical disk drive. (SAM calls it...	21
4. Highlight the optical disk drive. (SAM calls it...	21
5. Choose Add... and Not Using Logic Volume Manage...	21
5. Choose Add... and Not Using Logic Volume Manage...	21
Your HP-UX system configuration now includes the o...	21
2 Using Optical Disks	23
2 Using Optical Disks	23
Overview of This Chapter	24
Overview of This Chapter	24
Using Optical Disks	24
Using Optical Disks	24
The optical disks that you use with this drive are...	24
• choosing an optical disk type	24
• choosing an optical disk type	24
• choosing an optical disk type	24
• labeling optical disks	24
• labeling optical disks	24
• write-protecting optical disks	24
• write-protecting optical disks	24
• caring for optical disks	24
• caring for optical disks	24
NOTE The optical cartridges used in this drive are...	24
NOTE The optical cartridges used in this drive are...	24
Optical cartridges consist of an opto-magnetic med...	24
disks:high quality required	24
disks:high quality required	24
disks:high quality required	24
NOTE A list of Hewlett-Packard optical media cartr...	24
NOTE A list of Hewlett-Packard optical media cartr...	24
If you are not using HP media, please refer to the...	24
www.hp.com/isgsupport/optical/index.html	24
disks:choosing	25
disks:choosing	25
disks:choosing	25
Two disk types can be used in this drive: rewritab...	25
To choose which type of disks to use, consider the...	25
• Rewritable optical disks--data can be repeatedly...	25
• Rewritable optical disks--data can be repeatedly...	25
• Rewritable optical disks--data can be repeatedly...	25
• Write-Once optical disks--data can be written on...	25
• Write-Once optical disks--data can be written on...	25
• Both rewritable and write-once disks come in thr...	25
• Both rewritable and write-once disks come in thr...	25
NOTE Do not use write-once disks in a computer sys...	25
NOTE Do not use write-once disks in a computer sys...	25
disks:labeling	26
disks:labeling	26
disks:labeling	26
Make it a practice to label your optical disk cart...	26
• date of format or initialization	26
• date of format or initialization	26
• date of format or initialization	26
• disk owner (group, department, etc.)	26
• disk owner (group, department, etc.)	26
• storage purpose (backup, old version of operatin...	26
• storage purpose (backup, old version of operatin...	26
HP recommends using end labels as shown in Figure ...	26
disk:labels jamming shutter	26
disk:labels jamming shutter	26
disk:labels jamming shutter	26
Figure 2-1 Recommended Placement of Cartridge Labe...	26
Figure 2-1 Recommended Placement of Cartridge Labe...	26
<GRAPHIC>	27
disks:writeprotecting	27
disks:writeprotecting	27
Each side of an optical disk can be write-protecte...	27
With rewritable optical disks, write-protecting th...	27
With write-once optical disks, existing files cann...	27
Figure 2-2 Write-Protect Button Location	27
Figure 2-2 Write-Protect Button Location	27
<GRAPHIC>	28
disks:care of	28
disks:care of	28
Follow these guidelines to ensure that your optica...	28
• Do not expose disks to extreme magnetic fields.	28
• Do not expose disks to extreme magnetic fields.	28
• Do not expose disks to extreme magnetic fields.	28
• Do not expose disks to dust particles.	28
• Do not expose disks to dust particles.	28
• Do not expose disks to extreme temperatures or e...	28
• Do not expose disks to extreme temperatures or e...	28
• Do not drop the disks.	28
• Do not drop the disks.	28
• Do not open a disk's metal shutter and touch the...	28
• Do not open a disk's metal shutter and touch the...	28
• Do not take disks apart.	28
• Do not take disks apart.	28
• Do not insert disks with loosely-attached labels...	28
• Do not insert disks with loosely-attached labels...	28
• Remove old disk labels before applying new ones ...	28
• Remove old disk labels before applying new ones ...	28
• Store disks in a clean, safe place when they are...	28
• Store disks in a clean, safe place when they are...	28
disks:cleaning	28
disks:cleaning	28
disks:cleaning	28
Normally, an optical disk does not require cleanin...	28
CAUTION Be very careful when cleaning an optical d...	28
CAUTION Be very careful when cleaning an optical d...	28
Clean a disk only with a disk cleaning kit. Follow...	28
The order numbers for manual and automated disk cl...	28
3 Operating the Disk Drive	29
3 Operating the Disk Drive	29
Operating the Disk Drive	30
Operating the Disk Drive	30
This chapter explains the features used to operate...	30
Figure 3-1 Front Panel Features	30
Figure 3-1 Front Panel Features	30
<GRAPHIC>	31
Identifying Front Panel Features	31
The following list of features corresponds to the ...	31
<TABLE>	31
<TABLE>	31
<TABLE BODY>	31
<TABLE ROW>	31
1)	31
Disk slot	31
disk slot	31
The opening for inserting/retrieving optical disks	31
<TABLE ROW>	31
2)	31
Activity indicator	31
activity indicator	31
Lit when the drive is accessed and while the drive...	31
<TABLE ROW>	31
3)	31
Power indicator	31
power indicator	31
Remains lit while the power is on	31
<TABLE ROW>	31
4)	31
Eject tool opening	31
eject tool opening	31
An access hole for the eject tool. In an emergency...	31
<TABLE ROW>	31
5)	31
Eject button	31
eject button	31
World Wide Web addresses:HP-qualified support	31
disk drive:inserting disk	31
Pressed to eject the disk from the drive. The driv...	31
Loading a Disk Into the Drive	32
Loading a Disk Into the Drive	32
NOTE Use only the highest quality media in this dr...	32
NOTE Use only the highest quality media in this dr...	32
Insert the disk gently but firmly into the opening...	32
The drive automatically pulls the disk fully into ...	32
Ejecting a Disk Using the Disk Eject Button	32
Ejecting a Disk Using the Disk Eject Button	32
Press the eject button to the right of the disk sl...	32
Manually Ejecting Disks With Power Off	32
Manually Ejecting Disks With Power Off	32
The drive does not automatically	32
Follow these steps to manually remove a disk from ...	32
1. Disconnect all power to the drive.	32
1. Disconnect all power to the drive.	32
1. Disconnect all power to the drive.	32
2. Insert the eject tool into the small round hole...	32
2. Insert the eject tool into the small round hole...	32
3. Push the eject tool firmly. The disk will eject...	32
3. Push the eject tool firmly. The disk will eject...	32
NOTE After ejecting a disk, the drive remains in “...	32
NOTE After ejecting a disk, the drive remains in “...	32
Troubleshooting	33
Troubleshooting	33
Problem	33
Problem	33
Problem	33
What to Do	33
What to Do	33
troubleshooting:drive will not power on	33
troubleshooting:drive will not power on	33
troubleshooting:drive will not power on	33
• Check that the power indicator light on the driv...	33
• Check that the power indicator light on the driv...	33
• Check that the power indicator light on the driv...	33
• Check that the power indicator light on the driv...	33
If light is not ON, make sure the power switch on ...	33
• Check that the cooling fan is running (on rear p...	33
• Check that the cooling fan is running (on rear p...	33
If the fan is not running, check that the power co...	33
• If steps above are unsuccessful, refer to Append...	33
• If steps above are unsuccessful, refer to Append...	33
Problem	34
Problem	34
Problem	34
What to Do	34
What to Do	34
troubleshooting:host computer does not recognize d	34
troubleshooting:host computer does not recognize d	34
troubleshooting:host computer does not recognize d	34
• Ensure the disk is connected and ON. (The disk m...	34
• Ensure the disk is connected and ON. (The disk m...	34
• Ensure the disk is connected and ON. (The disk m...	34
• Ensure the disk is connected and ON. (The disk m...	34
The following steps attempt to bring the disk onli...	34
The following steps attempt to bring the disk onli...	34
• In Windows 95 and NT, rescan the bus.	34
• In Windows 95 and NT, rescan the bus.	34
- go to My Computer, Control Panel, System, Device...	34
• In HP-UX, use SAM to verify that the drive is on...	34
• In HP-UX, use SAM to verify that the drive is on...	34
- Follow the menus in SAM	34
- Follow the menus in SAM	34
• For Unix systems other than HP-UX, refer to the ...	34
• For Unix systems other than HP-UX, refer to the ...	34
• If the drive is the last one on the SCSI bus, ch...	34
• If the drive is the last one on the SCSI bus, ch...	34
• Check SCSI ID assignments and resolve any confli...	34
• Check SCSI ID assignments and resolve any confli...	34
• If steps above are unsuccessful, further informa...	34
• If steps above are unsuccessful, further informa...	34
• If an answer is not on the web site, go to Appen...	34
• If an answer is not on the web site, go to Appen...	34
Problem	35
Problem	35
What to Do	35