HP TouchSmart 300-1300 Limited Warranty and Support Guide - Page 10

Contacting HP If your product fails during the Limited Warranty Period and the suggestions in the product documentation do not solve the problem, you can receive support by doing the following: Locate your nearest HP Support location via the Web at: http://www.hp.com/support Contact your authorized HP dealer or authorized service provider, and be sure to have the following information available before you call: • Product serial number, model name, and model number • Applicable error messages • Add-on options • Operating system • Third-party hardware or software • Detailed questions Support Information Don't Forget to Register! You can register your computer through the Help and Support Center. Click the Windows® Start button, Help and Support, and then click Contact Support. Registration is quick and easy, and it offers: • E-mail updates containing notifications about product enhancements, the most recent support alerts, and driver updates specific to the product(s) you own. • The HP Newsgram, our monthly online magazine packed full of product news, support tips, project ideas, and much more. Visit us at: http://subscription.support.hp.com Where to Get Help Follow these steps when you need help 1 Check the setup poster and product documentation for help with setting up and using your computer. 2 Use the Help and Support Center for help with hardware and software questions. Click the Start button, and then click Help and Support. The Help and Support Center provides useful troubleshooting information and includes the following: • Link to register your computer. • System information, including your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. • Link to the User Guides for your computer. How to Check Warranty and Support Entitlement Please check http://www.hp.com/support for warranty, service and support and product information updates. 3 If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer. Click the Start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Go to: http://www.hp.com/support for product information, driver updates, troubleshooting, and much more. 5 If you have not solved the problem, call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in English, Spanish (U.S. only), and French (Canada only) at: 1-866-408-5408 When you call, please have your product model number, serial number, and date of purchase available. Telephone support is free during your limited warranty period. Software and Connectivity Support America Online U.S.: 1-888-346-3704 Canada: 1-888-265-4357 http://www.aol.com AT&T/SBC 1-800-400-1447 http://www.att.net Comcast 1-800-266-2278 (1-800-COMCAST) http://www.comcast.com Corel http://www.corel.com 8