HP TouchSmart 420-1100t HP Limited Warranty and Support Guide - 2 Year Warrant - Page 12

HP Total Care HP Total Care provides fast, friendly, and effective expert advice for all your HP products. If you have a question or if a problem arises, we offer extensive service and support options available 24/7 to better handle your needs. Go to your computer's Help and Support Center for fast resolutions. For more information about service and support options, both in- and out-of-warranty, visit: http://www.hp.com/go/totalcare Or http://www.hp.ca/totalcare (Canada) When Should I Contact HP Total Care Support and Services? • The Help and Support Center or other support tools on your computer do not identify or help solve your problem. • You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to chat with qualified online support specialists. • There is obvious damage or a mechanical breakdown with your product, and it does not work. HP-trained technicians are available 24/7 in English, Spanish (U.S. only), and French (Canada only) via telephone to provide expert assistance. 1-866-408-5408 NOTE: Support options, availability, and hours vary by product, country/region, and language and are subject to change. Protect Your Investment Protect your investment by purchasing an HP Care Pack. Allow HP Total Care to provide you with total peace of mind, while you get the most out of your investment. Service coverage begins on product purchase date, and you must purchase the care pack within the first two years after purchasing the computer. The hardware service offering is determined based on the outcome of system self-test programs that you run during your initial call to an HP support representative. For more information visit: http://www.hp.com/go/totalcare (U.S. only) or call: 1-866-234-1377 Or http://www.hp.ca/totalcare (Canada only) or call: 1-877-231-4351 Recycle - HP Planet Partners HP is sensitive to the environment and has a program, Planet Partners, to make it simple for us to reclaim your old product for recycling. HP will help you recycle your old equipment even if it is not an HP product; we take back all makes and models. Visit our Web site to find out how easy it is to recycle: http://www.hp.com/recycle HP Total Care Out-of-Warranty Support Options Even after your warranty has ended, HP can still provide you with service and support options. • Visa and MasterCard holders in the United States or callers from Canada, call: 1-866-408-5408 • 1-time technical support, $40* USD (Can $39.99*) per call. • 1-year unlimited technical support, $75* USD (Can $69.99*). *Prices are subject to change without notice and may vary based on your product. Fees are charged to your Visa or MasterCard. 10