HP TouchSmart 610-1200 Limited Warranty and Support Guide - Page 10

To Our Valued Customer

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3 If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 For help online, go to the HP Customer Care Center Web site at: http://www.hp.com/support 5 If you have not solved the problem, first, call your computer retailer, or second, call the HP Customer Care Center at: Australia: HP: 1300 721 147 Compaq: 1300 888 423 Hours: Mon.-Fri. 10 a.m.-9 p.m., Sat.-Sun. 10 a.m.-4 p.m. (local time) New Zealand: HP: 0 800 441 147 Compaq: 0 800 113 694 Hours: Mon.-Fri. 10 a.m.-9 p.m., Sat.-Sun. 10 a.m.-4 p.m. (local time) Hong Kong SAR: 2802 4098 Macau SAR: 0800-366 Hours: Mon.-Fri. 9 a.m.-6 p.m., Sat. 9 a.m.-1 p.m. India: (Toll Free) 1-800-114772 (Toll) 0124 2346992 (SMS Only) 9350623861 Hours: Mon.-Sat. 9 a.m.-9 p.m. Hours are subject to change without notice. Indonesia: (21) 350-3408 Hours: Mon.-Fri. 8 a.m.-5 p.m. Malaysia: 1800 88 8588 Hours: Mon.-Fri. 8:30 a.m.-9:30 p.m., Sat. 8:30 a.m.-12:30 p.m. Pakistan: Call your retailer. Philippines: (2) 867-3551 Hours: Mon.-Fri. 8:30 a.m.-5:30 p.m., Sat. 8:30 a.m.-12:30 p.m. Singapore: 6272 5300 Hours: Mon.-Fri. 8:30 a.m.-9:30 p.m., Sat. 8:30 a.m.-12:30 p.m. Sri Lanka: Call your retailer. Thailand: (2) 353-9000 Hours: Mon.-Fri. 8:30 a.m.-5:30 p.m., Sat. 8:30 a.m.-12:30 p.m. Vietnam: Call your retailer. To Our Valued Customer Congratulations on your decision to purchase a desktop computer! During development, the computer must pass extensive quality tests to meet the rigorous standards that have made us famous for quality and reliability. All of our computers go through a comprehensive quality test to ensure the computer is working correctly before it leaves our factory. In addition, we have placed a security seal on your computer to indicate that it has not been tampered with since it left our factory. We know that expanding and upgrading are key benefits for all customers. We are proud to make this a key differentiator for our computers and understand that you may wish to upgrade your computer to meet your specific needs. Any hardware upgrades that you intend to do should only be done after you have completely set up your new computer. Refer to the setup poster included with your system for help with setting up. If you have any problems setting up your system and turning it on, immediately contact the HP Customer Care Center listed earlier in this Limited Warranty and Support Guide, and a HP Customer Representative will assist you. This must be done first before attempting to upgrade your system. 10

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3
If you think you have a hardware issue, before calling the Customer Care Center, run the
hardware diagnostic tools that are preinstalled on your computer. Click
Start
,
All Programs
,
PC Help & Tools
, and then click
Hardware Diagnostic Tools
.
4
For help online, go to the HP Customer Care Center Web site at:
5
If you have not solved the problem, first, call your computer retailer, or second, call the
HP Customer Care Center at:
Australia:
HP:
1300 721 147
Compaq:
1300 888 423
Hours: Mon.–Fri. 10 a.m.–9 p.m.,
Sat.–Sun. 10 a.m.–4 p.m. (local time)
Hong Kong SAR:
2802 4098
Macau SAR:
0800-366
Hours: Mon.–Fri. 9 a.m.–6 p.m.,
Sat. 9 a.m.–1 p.m.
India:
(Toll Free)
1-800-114772
(Toll)
0124 2346992
(SMS Only)
9350623861
Hours: Mon.–Sat. 9 a.m.–9 p.m.
Hours are subject to change without notice.
Indonesia:
(21) 350-3408
Hours: Mon.–Fri. 8 a.m.–5 p.m.
Malaysia:
1800 88 8588
Hours: Mon.–Fri. 8:30 a.m.–9:30 p.m.,
Sat. 8:30 a.m.–12:30 p.m.
New Zealand:
HP:
0 800 441 147
Compaq:
0 800 113 694
Hours: Mon.–Fri. 10 a.m.–9 p.m.,
Sat.–Sun. 10 a.m.–4 p.m. (local time)
Pakistan:
Call your retailer.
Philippines:
(2) 867-3551
Hours: Mon.–Fri. 8:30 a.m.–5:30 p.m.,
Sat. 8:30 a.m.–12:30 p.m.
Singapore:
6272 5300
Hours: Mon.–Fri. 8:30 a.m.–9:30 p.m.,
Sat. 8:30 a.m.–12:30 p.m.
Sri Lanka:
Call your retailer.
Thailand:
(2) 353-9000
Hours: Mon.–Fri. 8:30 a.m.–5:30 p.m.,
Sat. 8:30 a.m.–12:30 p.m.
Vietnam:
Call your retailer.
To Our Valued Customer
Congratulations on your decision to purchase a desktop computer! During development, the computer
must pass extensive quality tests to meet the rigorous standards that have made us famous for quality
and reliability.
All of our computers go through a comprehensive quality test to ensure the computer is working
correctly before it leaves our factory. In addition, we have placed a security seal on your computer to
indicate that it has not been tampered with since it left our factory.
We know that expanding and upgrading are key benefits for all customers. We are proud to make
this a key differentiator for our computers and understand that you may wish to upgrade your
computer to meet your specific needs.
Any hardware upgrades that you intend to do should only be done after you have completely set up
your new computer. Refer to the setup poster included with your system for help with setting up. If you
have any problems setting up your system and turning it on, immediately contact the HP Customer
Care Center listed earlier in this
Limited
Warranty and Support Guide
, and a HP Customer
Representative will assist you. This must be done first before attempting to upgrade your system.