HP TouchSmart IQ770 HP TouchSmart Desktop PCs - Troubleshooting and Maintenanc - Page 13

CD and DVD Drives, Symptom, Possible solution, Windows Start Button, Computer, Eject - windows 7 drivers

Get HP TouchSmart IQ770 PDF manuals and user guides View all HP TouchSmart IQ770 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 13 highlights

CD and DVD Drives Symptom Possible solution The CD or DVD drive cannot read a disc or takes too long to start. Ensure the disc is inserted with the label facing up and centered in the tray. Wait at least 30 seconds to let the drive determine the type of media. Clean the disc with a disc cleaning kit, available from most computer stores. The driver may be corrupted or outdated. Refer to "Updating Drivers" on page 22 for detailed information about restoring and updating drivers. I cannot remove a CD or DVD. Turn on your computer, and press the Eject button nearest the drive to open the tray. If you suspect a problem with the actual Eject button: 1 Click the Windows Start Button and then Computer. 2 Right-click the DVD drive. 3 Select Eject from the menu. Remove the drive from the computer and use a straightened paper clip to press the manual release hole. For information about removing the DVD drive, refer to the "Removing a Memory Module" section in the "Upgrading the HP TouchSmart PC" chapter in the User Guide. Manual release hole Troubleshooting Computer Problems 9

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
Troubleshooting Computer Problems
9
CD and DVD Drives
Symptom
Possible solution
The CD or DVD drive cannot
read a disc or takes too long
to start.
Ensure the disc is inserted with the label facing up and centered in the tray.
Wait at least 30 seconds to let the drive determine the type of media.
Clean the disc with a disc cleaning kit, available from most computer stores.
The driver may be corrupted or outdated. Refer to “Updating Drivers” on
page 22 for detailed information about restoring and updating drivers.
I cannot remove a CD or DVD.
Turn on your computer, and press the Eject button nearest the drive to open
the tray.
If you suspect a problem with the actual Eject button:
1
Click the
Windows Start Button
and then
Computer
.
2
Right-click the DVD drive.
3
Select
Eject
from the menu.
Remove the drive from the computer and use a straightened paper clip to press
the manual release hole. For information about removing the DVD drive, refer
to the “Removing a Memory Module” section in the “Upgrading the HP
TouchSmart PC” chapter in the
User Guide
.
Manual release hole