HP Vectra XA 6/xxx HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 47

If Your Mouse Does Not Work, If Your Printer Does Not Work

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3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Your Mouse Does Not Work • Ensure that the mouse is correctly connected. • Ensure that the mouse driver supplied with the preloaded software is installed correctly. (Choose a Logitech® mouse driver.) • Clean the mouse ball and rollers as shown in the figure below (use a non-residual contact cleaner). Cleaning the mouse ball Cleaning the mouse rollers If Your Printer Does Not Work • Make sure the printer's power switch is ON. • Verify that the power cord is plugged into the power outlet and the printer. • Verify that you have the correct cable for the printer. Make sure that it is securely connected to the correct connector (port) on the PC and printer. • Check that the printer is online. • Examine the paper feed mechanism for a paper jam. • Make sure that the printer is configured correctly for the PC and for the application. a Ensure the PC's port has been correctly configured using Setup. b Make sure the printer is correctly set up in your operating system's configuration. c Ensure the application program's "print" menu has been correctly set up. (Refer to the manual supplied with the application software.) • Check that the PC's port is working properly by running another peripheral connected to the port. • If you receive an error message, refer to the printer's manual for help. English 39

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English
39
3
Troubleshooting Your PC
If Your PC Has a Hardware Problem
If Your Mouse Does Not Work
•
Ensure that the mouse is correctly connected.
•
Ensure that the mouse driver supplied with the preloaded software
is installed correctly. (Choose a Logitech® mouse driver.)
•
Clean the mouse ball and rollers as shown in the figure below (use a
non-residual contact cleaner).
If Your Printer Does Not Work
•
Make sure the printer’s power switch is ON.
•
Verify that the power cord is plugged into the power outlet and the
printer.
•
Verify that you have the correct cable for the printer. Make sure that
it is securely connected to the correct connector (port) on the PC
and printer.
•
Check that the printer is online.
•
Examine the paper feed mechanism for a paper jam.
•
Make sure that the printer is configured correctly for the PC and for
the application.
a
Ensure the PC’s port has been correctly configured using
Setup
.
b
Make sure the printer is correctly set up in your operating
system’s configuration.
c
Ensure the application program’s “print” menu has been correctly
set up. (Refer to the manual supplied with the application
software.)
•
Check that the PC’s port is working properly by running another
peripheral connected to the port.
•
If you receive an error message, refer to the printer’s manual for help.
Cleaning the mouse rollers
Cleaning the mouse ball