HP Workstation c3650 hp workstation c3700 and c3650 - service handbook NOTE:al
HP Workstation c3650 Manual
View all HP Workstation c3650 manuals
Add to My Manuals
Save this manual to your list of manuals |
HP Workstation c3650 manual content summary:
- HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 1
service handbook hp workstation c-class Manufacturing Part Number: n/a Printed in USA October 2001 Edition E1001 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 2
HP PRODUCT DURATION OF WARRANTY HP Workstations C-Class one Year 1. HP warrants HP hardware, accessories and supplies 2. HP warrants that HP software will not fail to execute its programming instructions, for of the purchase price upon prompt return of the product. 4. HP products may contain - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 3
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. 8. HP will be liable for damage to tangible property per incident up to the - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 4
its current edition. The manual part number changes when extensive technical changes are incorporated. The printing date changes when a new edition is printed. (Minor corrections and updates which are incorporated at reprint do not cause the date to change.) HP Part Number n/a Printing Date - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 5
button 29 power cord connector 29 security loop 29 monitor information 31 hp supported USB devices 32 USB keyboard 32 USB hp scroll mouse 32 hp hub for USB devices 32 operating system overview 33 memory 34 memory failures 34 2. configuration chapter overview 36 workstation configurations - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 6
troubleshooting 49 identifying LCD-indicated conditions 54 LCD fan failures and warnings 55 dealing with a boot failure 57 searching for bootable media 58 stable storage 58 boot command notations 59 supported boot paths 59 ISL environment 59 selftest failures 60 chassis codes 61 memory - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 7
the monitor type 172 setting the monitor type at power on 173 troubleshooting monitor problems 174 displaying the current memory configuration 175 memory information sample 176 displaying the status of the i/o slots 177 setting the auto boot and auto search flags 178 displaying and setting the - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 8
Contents stable storage 184 ISL environment 185 invoking ISL from the boot console handler 185 ISL user commands 185 obtaining and updating system firmware 187 to 198 leakage current 198 shock 198 vibration 199 electrical specifications 200 input power 200 line power 200 8 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 9
assigning Ultra2 wide low-voltage differential SCSI device IDs . . . .211 connecting to the SCSI ports 212 system SCSI port connection 212 C. related documentation 216 installation manual 216 service manuals 216 reference manuals 216 Glossary 9 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 10
Contents 10 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 11
and Capabilities 45 Figure 3-1. Power On LCD, Troubleshooting Flow 50 Figure 3-2. Console Troubleshooting Messages 51 Figure 3-3. Bootable Device Troubleshooting 52 Figure 3-4. Troubleshooting HP-UX Boot 53 Figure 3-5. Fan Locations 56 Figure 4-1. HP Workstation C-Class Main Components 89 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 12
. Removing the Floppy Disk's Rear Cover 126 Figure 4-36. Front of Workstation with the Front Panel Removed 126 Figure 4-37. Removing the Floppy Disk 142 Figure 4-57. Installing Memory Cards 143 Figure 4-58. Propping Up the Power Supply 144 Figure 4-59. Removing Memory Cards 144 Figure 4-60. - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 13
Figures Figure 5-1. Power Distribution Diagram 152 Figure 5-2 System Unit Functional Block Diagram 153 Figure A-1. VCCI Class B ITE (Japan 195 Figure A-2. RRL Class A EMI (Korea 195 Figure A-3. EMI Class A (Taiwan 195 Figure B-1. SCSI Ports 212 13 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 14
Figures 14 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 15
24 Table 1-3. Audio Electrical Specifications 27 Table 1-4. Serial I/O Pins 28 Table 2-1. Default Device IDs TABLE 38 Table 3-1. Fan Numbers and Corresponding Name 55 Table 3-2. Chassis Codes for th HP Workstation C-Class 61 Table 4-1. Exchange Parts FRU List 94 Table 4-2. Non-exchange Parts - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 16
Tables 16 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 17
1 product information This chapter introduces the HP workstation c-class, including its controls and indicators. This information is provided to help familiarize you with the main features and components of this workstation. 17 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 18
product information Included in this chapter are the following topics: • Product description • System unit front panel controls • System unit rear panel connectors • Monitor information • Keyboard and Mouse information • Operating System Overview 18 Chapter 1 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 19
) and 1600×1200 color, 75Hz • Optional Graphics: HP VISUALIZE-EG, VISUALIZE fx2 Pro and VISUALIZE fx4 Pro • Main Memory: - 128MByte and 256MByte DIMMs for the HP workstation c-class - Eight memory slots are available per each HP workstation c-class • Internal Storage Devices: - Wide Ultra2 Low - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 20
Description • Optional I/O: Six PCI slots are available for the HP workstation c-class. - 1 PCI 4X:64 bit, 66 MHz, primary graphics (full size, 3.3V) - 2 PCI 1X:32 bit, 33 MHz, (half size, 5V) - 3 PCI 2X:64 bit, 33 MHz, (full size, 5V) • Keyboard: - Universal Serial Bus (USB) keyboard, one • Mouse - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 21
unit front panel controls. Figure 1-1. System Unit Front Panel Controls System LCD Display System Power Switch Storage Devices Security Lock system LCD The Liquid Crystal Display (LCD) is located For information about error codes, refer to Chapter 3 , "troubleshooting," on page 47. Chapter 1 21 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 22
the power switch back on again automatically boots up the HP-UX operating system if the system has been configured to auto boot. For information on setting auto boot, refer to the section "setting the auto boot and auto search flags" on page 178. storage device controls and features This workstation - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 23
open the Disc Tray. Press to close the tray. If the workstation does no have power, you can insert the end of a paper clip into this features of the CD drive are supported through applications only. One such application is xmcd. The xmcd utility is not a part of HP-UX, you will need to download - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 24
floppy disk drive (Product Number A5009A) is a 3.5-inch form factor device with a PC/AT interface. It connects to the workstation via a 34-pin PC/AT ribbon cable and a 4-pin power cable. The floppy disk drive has up to 1.44 MByte capacity depending on the media and format used. Figure 1-4. shows the - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 25
• Two Universal Serial Bus ports (USB) • LAN connector, 10 BaseT/100 BaseT • HP parallel IEEE 1284 (printer) connector • Audio connectors (PCI based, line in, line out, headset, and microphone in) Wide LVD SCSI Chapter 1 Security Loop AC Power Cord Connector Ultra Narrow Single-Ended (NSE) SCSI 25 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 26
System Unit Rear Panel Connectors audio connectors The HP workstation c-class has audio-input and -output capabilities and Audio OUT (Stereo line-out) and Headphones (headphone-out) connectors. This workstation also has a mono internal speaker. The audio connectors are standard stereo audio mini- - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 27
interface uses IEEE 1284 I/O interface protocols to support peripheral devices such as printers and plotters. Consult the documentation that accompanies each peripheral device for specific information concerning its use. 802.3 network connectors The HP workstation c-class has a built-in Twisted Pair - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 28
can attach to the RS-232 Serial Input/Output (SIO) ports on this workstation. Refer to the label on the rear of the workstation to locate serial port 1 and serial port 2. Peripheral devices include printers, plotters, modems, and scanners. Consult the documentation that accompanies each peripheral - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 29
Internal Memory (PIM) and begins execution of recovery software at a nonzero location specified by a special location in Page Zero called MEM_TOC. The TOC code is protected by a checksum. power cord connector Plug the workstation's power cord into the power cord connector to provide AC power to - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 30
product information System Unit Rear Panel Connectors Figure 1-7. Security Loop Operation Security Loop Pin Pushed In Place By The Padlock Security Loop Pin and Spring Security Loop Pin Hole 30 Chapter 1 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 31
information monitor information monitor information The B1000/C3000 workstations support the following monitors: • 19-inch, HP A4576A Color Monitor CE Handbook (A4576-90039) The A4576A is a 21" high-range resolution, multi-mode color monitor for use on workstations. The 21" refers to the tube size - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 32
USB-equipped PA-RISC workstations and other USB-compatible computers that support the HP-UX operating system. The keyboard includes a captive cable terminated in a USB Style A connector. The USB keyboard is designed specifically for use with HP workstations. All keyboard models with the exception of - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 33
you're running HP-UX 10.20, the result from this command will be: # Bundle (s): B6193CA B.10.20.ACE.2 Workstation ACE for HP-UX 10.20 to the manual Managing Systems and Workgroups to configure your kernel. For problems or questions with Instant Ignition, refer to Using Your HP Workstation for - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 34
this Service Handbook. CAUTION If memory is installed improperly or it is defective the c-class workstation operating system will not boot-up, and a DIMM error will appear in the LCD. If an error does occur, reference Chapter 3, "Troubleshooting" for additional information. memory failures The HP - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 35
2 configuration This chapter provides details about setting up and changing the system configuration for the HP workstation c-class product. 35 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 36
configuration chapter overview chapter overview This chapter contains the following sections: • Workstation Configurations • Field Replaceable Unit (FRU) Configurations - Internal Storage Devices - Memory - I/O Cards - Monitor-Type Selection 36 Chapter 2 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 37
configuration workstation configurations workstation configurations Refer to the HP Workstations Website for a complete list of supported accessories, peripherals, and operating system versions for the HP workstation c-class product. The URL for the Website is: http://hp.unixworkstations.com Chapter 2 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 38
disk bays within the HP workstation c-class. Hence, SCSI IDs do not need models that are supported with the c-class workstations. Both hard disk drive models may be installed into these workstations lists the default device IDs for internal storage devices. These IDs are the default IDs for - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 39
configuration FRU configurations Figures 2-1 shows the type of hard disk drive supported for the HP workstation c-class. Figure 2-1. Hard Drive, 9Gbyte/18Gbyte Ultra2 Low Voltage Differential configuring a hard disk drive This section describes how to add a hard drive to your - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 40
System_Admin window. If you are root, the System Application Manager (SAM) will appear on your screen; otherwise you will be asked to enter the root password and press Enter. The SAM window will appear. You will then need to re-execute steps 1 through 4. 5. Double click on the Disk and File System - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 41
configuration FRU configurations Task started. Creating the device file... Modifying "/etc/checklist"... Task completed. Click OK. You have successfully added a hard disk drive to your system unit. Chapter 2 41 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 42
The optional CD drive connects to the ATAPI (IDE) interface in the CD drive bay backplane within the HP workstation c-class via a 40-pin ribbon cable, a 4-pin audio cable, and a 4-pin power cable. No interfacing addressing is required for the CD drive. However, as shown in Figure 2-2. the CD drive - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 43
256 MB to 2 GB for the C3000. Memory does not have to be configured in pairs for the HP workstation c-class, but must be loaded in the order Figure 2-3. Memory Connectors Hard Disk Drive Fan CAUTION The memory cards must be installed in the correct order, else the system will not boot properly. - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 44
configuration FRU configurations The HP workstation c-class supports the 128 MByte DIMMs or the 256 MByte DIMMs. If users install different size memory boards in a single unit, the largest size must be loaded first then the smaller capacity memory boards for maximum performance. For example, load a 256 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 45
the rear panel of the HP workstation c-class. Slots 1 through 4 are full-size PCI slots. Slots 5 and 6 are half-size Peripheral Connect Interface (PCI) section, "Displaying and Setting the Monitor Type" in Chapter 6, Boot Console Handler in this document. See the section titled "i/o cards" on page - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 46
workstation is set up to support the above mentioned monitors. However, if for some reason the monitor type needs to change, refer to Chapter 6, boot console handler, of this manual. Note that connection to earlier HP workstation. NOTE The HP workstation c-class supports a maximum of four VISUALIZE - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 47
3 troubleshooting This chapter provides information about isolating a failing component, known as a Field Replaceable Unit (FRU), in the HP workstation c-class. 47 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 48
troubleshooting To troubleshoot a HP workstation c-class, you must be familiar with the HP-UX operating system and be able to start and stop processes. You should also be familiar with the boot ROM diagnostics, and the Mesa (Support Tools Manager) on-line tests, which we describe in this chapter. As - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 49
Field Replaceable Unit (FRU). Figure 3-1., "Power On LCD, Troubleshooting Flow," contains the main troubleshooting flowchart. Figures 3-2 through 3-4 then contain flowcharts for console, bootable device, and HP-UX troubleshooting, respectively. NOTE For the system to power up, the left side panel - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 50
troubleshooting flow diagrams for troubleshooting Figure 3-1. Power On LCD, Troubleshooting Flow 50 Chapter 3 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 51
Figure 3-2. Console Troubleshooting Messages troubleshooting flow diagrams for troubleshooting Chapter 3 51 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 52
troubleshooting flow diagrams for troubleshooting Figure 3-3. Bootable Device Troubleshooting 52 Chapter 3 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 53
Figure 3-4. Troubleshooting HP-UX Boot troubleshooting flow diagrams for troubleshooting Chapter 3 53 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 54
troubleshooting identifying LCD-indicated conditions identifying LCD-indicated conditions This workstation uses an LCD panel to display firmware/ the chassis code If the system encounters an FLT code while the system is booting, the FLT code is interpreted and a message is displayed. For example, - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 55
troubleshooting LCD fan failures and warnings LCD fan failures and warnings This section provides the failure and warning messages you will see in the LCD if there is a problem with a fan in the HP workstation PCI Card Fan Turbo Cooler Fan, CPU Disk/Memory Fan Here is an example of a failure - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 56
troubleshooting LCD fan failures and warnings Figure 3-5. Fan Locations Turbo Cooler Fan (5) Upper System Fan (2) Lower System Fan (3) PCI Card Fan (4) Memory Fan (6) In the case of a fan problem, you will need to replace: • The fan itself, if it is either a system board cooling fan, PCI (I/O) fan - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 57
can choose to load an alternate version of the HP-UX operating system. For example, if the usual kernel (/stand/vmunix for HP-UX 10.20) on the root disk (fwscsi.6.0) has become corrupted, boot the workstation from the backup kernel (/stand/vmunix.prev for HP-UX 10.20) by typing the following at the - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 58
troubleshooting dealing with a boot failure searching for bootable media To list all devices that may contain bootable media, go to the Main Menu of the Boot in slot number n. stable storage Stable Storage is non-volatile memory associated with each PA-RISC processor module. Stable storage is used - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 59
supported boot paths SCSI devices are bootable when connected to the SCSI port on the system. Diskless workstations can only boot from the LAN port on the system board. The workstation can be booted . • Provide automatic booting of the HP-UX operating system after power-on or reset. The ISL program - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 60
troubleshooting selftest failures selftest failures Chassis codes are the key to debugging 3-2., "Chassis Codes for th HP Workstation C-Class," find the chassis code listed on the LCD. 2. To get additional information about failures from the Boot Console Handler, use the Service Menu's pim, pdt, and - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 61
troubleshooting selftest failures chassis codes Table 3-2. lists all of the chassis codes for the HP workstation c-class. Table 3-2. Chassis Codes for th HP Workstation C-Class Ostat FLT FLT FLT FLT FLT FLT FLT FLT FLT FLT FLT FLT FLT FLT FLT FLT FLT FLT Code FRU 1n01 1n02 SYS - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 62
troubleshooting selftest failures Table 3-2. Chassis Codes for th HP Workstation data mem brk trp CPU n detected an unexpected data memory break trap. TLB dirty bit tr CPU n detected an . CPUn branch test CPU n is starting its branch instruction self-test. CPUn arith cond CPU n is starting - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 63
troubleshooting selftest failures Table 3-2. Chassis Codes for th HP Workstation CPUn start est CPU n is starting its early (pre-memory) self-tests. CPUn skip est CPU n is bypassing CPUn fpu inst CPU n is starting its floating-point instruction self-test. CPUn fpu traps CPU n is starting its - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 64
troubleshooting selftest failures Table 3-2. Chassis Codes for th HP Workstation fier was out of range. CPUn halt boot Bootstrap failure--machine halted. CPUn sys bus CPU n failed self-test. CPUn icache RAM CPU n is starting its instruction cache RAM self-test. CPUn ic ld d err CPU n detected - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 65
troubleshooting selftest failures Table 3-2. Chassis Codes for th HP Workstation testing the boot ROM integrity. ROM checksum BAD The boot ROM failed checksum. ROM checksum ok The boot ROM Monarch CPU n is initializing the EEPROM to system defaults. EEPROM write err CPU n detected a non-fatal - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 66
troubleshooting selftest failures Table 3-2. Chassis Codes for th HP Workstation C-Class Ostat FLT WRN TST WRN FLT TST WRN FLT INI FLT TST INI FLT TST INI FLT FLT FLT FLT TST Code FRU 3n09 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 67
troubleshooting selftest failures Table 3-2. Chassis Codes for th HP Workstation is re-executing some of its early self-tests from system memory. CPUn lst basic CPU n is re-executing its basic . CPUn lst branch CPU n is re-executing its branch instruction self-test. CPUn lst arth cd CPU n is re - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 68
troubleshooting selftest failures Table 3-2. Chassis Codes for th HP Workstation C-Class Ostat memory platform data. insufficient mem Insufficient memory detected to continue. check DIMM order Start memory DIMM order check. skip DIMM ord ck Bypass memory DIMM order check. DIMM order error Memory - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 69
troubleshooting selftest failures Table 3-2. Chassis Codes for th HP Workstation C- Firmware detected an error in the memory controller bank registers. mem reg tst fail Firmware detected an error in the memory controller memory registers. mem err reg test Firmware detected an error in the memory - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 70
troubleshooting selftest failures Table 3-2. Chassis Codes for th HP Workstation C-Class Ostat FLT FLT INI INI INI INI INI FLT FLT FLT INI TST WRN INI INI INI WRN INI FLT FLT Code FRU 7207 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 71
troubleshooting selftest failures Table 3-2. Chassis Codes for th HP Workstation C-Class Ostat FLT INI TST x% Memory initialization is x% complete. repeat dest test Re-execute destructive test for hardware troubleshooting. mem code cpy err Firmware tried to copy code from ROM to memory, but - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 72
troubleshooting selftest failures Table 3-2. Chassis Codes for th HP Workstation C-Class Ostat FLT FLT FLT FLT error detected. Memory access outside configured memory space. System bus (Runway) broadcast error detected. Memory bus address parity error detected. Printing memory controller status word - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 73
mem firmware err Internal error--never expected this to happen. err rd IODC byte Cannot read IODC from ROM or card. boot read error Cannot load IODC entry_init for boot device. boot exec error Error initializing boot device. boot read error Cannot load IODC entry_io for boot device. boot IO - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 74
troubleshooting selftest failures Table 3-2. Chassis Codes for th HP Workstation C-Class Ostat WRN WRN INI INI INI INI INI FLT FLT FLT INI FLT INI INI FLT INI INI FLT INI WRN WRN TST WRN WRN WRN Code FRU 80F8 EXT IO 80FC EXT IO 8800 IOCARD 88r1 IOCARD 8802 8803 IOCARD SYS BD 8804 881r - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 75
troubleshooting selftest failures Table 3-2. Chassis Codes for th HP Workstation C-Class Ostat WRN WRN WRN WRN WRN SHU FLT FLT FLT FLT FLT WRN INI INI INI INI INI INI WRN INI WRN INI Code FRU 8C0A EXT IO 8C0B IO BD 8C0C 8C0F 8DEC 8DEC EXT IO IO BD IO BD IO BD 8E10 8E11 8E12 8E13 8E20 9001 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 76
troubleshooting selftest failures Table 3-2. Chassis Codes for th HP Workstation C-Class Ostat WRN INI WRN INI WRN FLT WRN WRN FLT WRN WRN INI INI INI INI FLT INI INI INI INI INI Code FRU 9C6s EXT IO 9C8t EXT IO 9C8t EXT IO 9CDB 9CDB IO BD IO BD A088 A008 A0BD IO BD EXT IO EXT IO A0FF EXT - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 77
EXT IO init kybrd consl EXT IO kybd error EXT IO EXT IO keyboard reinit reset montr type SYS BD SYS BD test graph in s init graph in s SYS BD fail graph in s EXT IO init other path EXT IO ld IPL othr path EXT IO other IPL fault Description Autoboot is trying to boot from primary boot device - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 78
troubleshooting selftest failures Table 3-2. Chassis Codes for th HP Workstation C-Class Ostat WRN WRN WRN WRN WRN WRN INI WRN WRN WRN WRN WRN WRN INI WRN Code FRU Message Description C7F1 C7F2 C7F3 C7F4 C7F8 C7FF CB00 CB01 CB02 CB03 CB04 CB05 CB0A CB0B CB0C EXT IO bad alt IPL read EXT IO bad - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 79
troubleshooting selftest failures Table 3-2. Chassis Codes for th HP Workstation IO BD SYS BD SYS BD CBA1 CBA2 SYS BD IO BD CBA3 CBA4 SYS BD IO BD CBA5 IO operation. An instruction cache parity Firmware couldn't branch to the operating system LPMC handler. It will halt the CPU, requiring a power - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 80
troubleshooting selftest failures Table 3-2. Chassis Codes for th HP Workstation C-Class Ostat OFF Code FRU CBA6 IO BD OFF CBA7 IO BD OFF CBB1 IO BD OFF CBB2 IO BD OFF CBB3 IO BD OFF CBB4 IO BD OFF CBB6 IO BD OFF CBB8 IO BD OFF CBBA IO BD OFF CBBC IO BD OFF CBBE IO BD OFF - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 81
troubleshooting selftest failures Table 3-2. Chassis Codes for th HP Workstation C-Class Ostat OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF FLT FLT Code FRU CBD0 IO BD CBD2 CBD4 IO BD IO BD CBD6 IO BD CBD8 IO BD CBDA IO BD CBDC IO BD CBDD CBDE IO BD IO BD CBE0 IO BD - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 82
troubleshooting selftest failures Table 3-2. Chassis Codes for th HP Workstation len The size of the operating system HPMC handler is invalid. Firmware will halt the CPU, requiring a power cycle to Slave CPUs enter this rendezvous numerous times during boot. CPUn cache rend Slave CPU n entering - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 83
too slow! Firmware detected system fan n is running too slowly. memory failures The HP workstation c-class system requires Memory Page Deallocation to be implemented. This feature allows the workstation to provide information to the operating system about memory failures. The HP-UX operating uses - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 84
troubleshooting running system verification tests running system verification tests HP-UX uses an on-line diagnostics product named Mesa (Support Tools Manager) that allows system operation verification. Three interfaces are available with the Support Tools Manager: • a command line interface (accessed - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 85
troubleshooting running system verification tests 5. To exit the Support Tools Manager, enter the following: CSTM> exit Enter If any tests failed, run Self Test and ISL diagnostics to isolate the problem. Chapter 3 85 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 86
troubleshooting specified tests and interact with those tests. ODE is an ISL utility. To boot ODE: 1. Invoke the ISL environment from the system disk or CD-ROM. of the Astro memory/IO controller chip. • siodiag - tests and verifies the functionality of the super IO multifunction IO chip, including - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 87
4 field replaceable units This chapter lists the HP workstation c-class Field Replaceable Units (FRUs) and provides procedures and illustrations showing their removal and replacement. 87 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 88
in this chapter, you must power off the workstation and unplug the workstation power cord from the AC power outlet. NOTE To maintain FCC/ internal components (FRUs) in the HP workstation c-class. Refer to this figure for the locations of the various workstation FRUs while performing the FRU removal - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 89
field replaceable units Figure 4-1. HP Workstation C-Class Main Components Fan/Speaker System Fans PCI Retainer Chassis Power Supply Air Divider LCD/ Power Switch Side Panel System Board Memory Cards Hard Disk Drive Fan Assembly CD Drive Carrier Floppy Disk Drive Carrier Hard Disk Drive - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 90
field replaceable units Figure 4-2. CD Drive Bracket Assembly Blank Filler Plate CD Drive Bracket Blank Filler Screws (T-10 Torx Screws) Bracket Screws (T-15 Torx Screws) Figure 4-2. shows the CD Drive Bracket FRUs for the HP workstation c-class. 90 Chapter 4 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 91
Figure 4-3. Floppy Drive Bracket Assembly field replaceable units Floppy Drive Bracket Bracket Screw Blank Filler Screws (T-10 Torx) Bracket Screw (T-15 Torx) Blank Figure 4-3. shows the Floppy Disk Drive Bracket Assembly for the HP workstation c-class. Chapter 4 91 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 92
field replaceable units Figure 4-4. Hard Disk Drive Bracket Assembly 6-32 Shoulder Screws Drive Mounting Bracket Figure 4-4 shows the Hard Disk Drive Bracket Assembly FRUs for the HP workstation c-class. 92 Chapter 4 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 93
with exchange part numbers in exchange for a replacement FRU. Do not return FRUs with non-exchange part numbers-you may discard them. Each of the HP workstation c-class exploded views show field replaceable units. Table 4-1 lists the exchange parts, and Table 4-2 lists the non-exchange parts in the - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 94
A4986-69001 Description 256 MByte SDRAM DIMM 128 MByte SDRAM DIMM 9GB 7200 RPM LVD Disk 18GB 10K RPM Disk 9GB 10K RPM Disk 500W Power Supply 94 Chapter 4 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 95
- drive bracket CD Drive bracket assembly Floppy Disk Drive bracket assembly Speaker LCD/ Power Switch Fan- 92 mm Fan - 120 mm Fan - 80 mm - low Cable - Ultra SCSI Signal Cable - Floppy Signal Floppy/CD ROM Power Cable LCD Signal Cable SCA Drive Bracket Assembly Main Chassis w/ keys, fans PCI - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 96
field replaceable units exchange and non-exchange part numbers Table 4-2. Non-exchange Parts FRU List Part Number 0624-0727 1826-4269 Description Screw - T-15 w/ slot Real Time Clock Module (internal battery) 96 Chapter 4 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 97
Unplugging the power cord while HP-UX is running can damage the system files. Do not remove the left side panel before powering down the workstation. Remember that the left side panel is integral to the power supply safety interlock. Step 2. Unplug the workstation power cord and the power cord of - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 98
the system unit. 1. Power off the workstation, and unplug the power cord from the electrical outlet. 2. Attach the static-grounding wrist strap by following the instructions on the package. Attach the front panel, use the system unit keys supplied with the system to lock the panel. 98 Chapter 4 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 99
these steps to open the left side panel. WARNING If you remove the left side panel while the workstation is running, the safety interlock switch will power down the workstation. Be aware that cutting off power to the workstation via the safety interlock does not perform a clean shutdown of the - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 100
field replaceable units FRU removal and replacement Figure 4-6. Opening the Left Side Panel of the System Unit T-15 Torx Thumbscrew Hinge Slot EMI gasket Safety Interlock Switch Safety Interlock Release Pin NOTE The EMI gasket, as shown in Figure 4-6, must not be removed from the side panel. - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 101
side panel of the system unit Perform these steps to close the left side panel. field replaceable units FRU removal and replacement NOTE Power supply thumbscrews must be fully tightened before closing the left side panel. Failure to tighten thumbscrews may damage the left side panel. 1. Hold the - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 102
To prevent injury, unplug the workstation power cord from the electrical outlet before servicing any internal components. The topics covered in this section are: • Propping up the Power Supply • Removing the Power Supply propping up the power supply To prop the power supply up, follow these steps - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 103
upright position as shown in Figure 4-8. Note that the bail automatically springs into the bail lock to secure the power supply. Figure 4-8. Propping Up the Power Supply Bail Lock Bail Power Supply Bail closing the system Once you have completed the task you set out to perform, you are ready to - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 104
rotate it downward to lock it in place. See Figure 4-10. This allows you pull outward on the left side of the power supply while moving the power supply to the left as shown in Figure 4-10. The power supply should be free from its left spring hinge and right hinge. You can now remove the - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 105
and sensor cables as shown in Figure 4-9. Make sure the cables are positioned so they will not be damaged by power supply movement. 4. Grab the handle of the power supply and lower it into its original operating position. See Figure 4-7. 5. Tighten both captive screws in place as seen in Figure - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 106
field replaceable units FRU removal and replacement i/o cards The HP workstation c-class' PCI assembly has six slots. Slots 5 and 6 are half-size Peripheral Connect Interface (PCI) slots. Slots 1 through 4 are full-size PCI slots. See Figure 4-11 for a brief description of slot capabilities. Figure - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 107
field replaceable units FRU removal and replacement removing i/o cards This section assumes that you already have I/O cards loaded in the system unit, and you would like to remove them. You will need a T-15 Torx driver or a flat blade screw driver to remove the I/O slot bulkhead screws. Here are the - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 108
. 5. Insert the I/O card into the slot you have chosen with the bulkhead appropriately positioned. The ends of the card should be placed in the I/O card guides. Press firmly and evenly on the I/O card until it is in the connector. Screw the T-15 Torx screw into the I/O card's bulkhead to secure the - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 109
field replaceable units FRU removal and replacement system unit fans The HP workstation c-class has five fans that are used to cool various areas within the unit. If one of these fans is not working, you will need - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 110
right side (determined by facing the workstation front panel), and prop up the power supply. See the section "propping up the power supply" in this chapter. 3. Unplug the fan power cable from the system board. If you are removing the hard disk drive fan to access the memory cards, you do not need to - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 111
Fan Bracket Handle Memory Fan DIMM Card Top Alignment Tab Fan Bracket Bottom Alignment Tab Fan Bracket Guide Bottom Alignment Hole units front panel), and remove the power supply. See the section "removing the power supply" in this chapter. 3. Unplug the power cables for the fans as shown in - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 112
field replaceable units FRU removal and replacement Figure 4-17. Removing the Fan Rivets Plastic Rivet(s) Plastic Rivet(s) Plastic Rivet(s) Plastic Rivet(s) 4. Remove the plastic mounting rivets that hold the fans in place. See Figure 4-17. To remove the rivets, press in on the backside of the - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 113
supplied in the replacement kit. installing the fans for the CPU area To replace the system board fans, do the following: installing the bottom fan 1. Position the bottom fan so its power the top fan so its power cable channel is up against the workstation chassis, and the power cable channel as you - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 114
cooling fan or speaker, do the following: 1. Remove the workstation left side panel. See the section "opening the left side panel of the system" in this chapter. 2. Lay the workstation on its side, and remove all of the I/O cards. See the section " - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 115
FRU removal and replacement Figure 4-20. Removing the Fan and Speaker from the I/O Area Fan Speaker Cable Clips Speaker Bracket Mounting Clip Fan Power Cable Bracket CD Drive Chassis Bracket Stop Mounting Clip Retainer Hole 5. To remove the speaker from the mounting bracket, push a finger - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 116
card area" in this chapter. 2. Install the fan by positioning the fan power cable channel so that it is located in the lower right corner of the fan snaps into place. See Figure 4-20. on page 115. 5. Position the fan power cable, speaker cable and LCD ribbon cable so that they run along the system - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 117
devices There are only two removable media devices allowed in a HP workstation c-class: • CD Drive • 3.5-inch floppy disk drive. by following the procedure covered in this section. WARNING Turn the workstation off and unplug the power cord before installing the CD drive. Note you will have to - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 118
CD Drive Rear Cover Rear Cover Rear Cover Handle Audio Cable ATAPI Cable Power Cable T-15 Torx/slotted Screw 3. Rotate the system unit around until . Front of System Unit with the Front Panel Removed LCD Display System Power Switch CD Drive Blank Floppy Disk Drive Blank 4. Remove both CD Drive - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 119
field replaceable units FRU removal and replacement Figure 4-24. Removing the CD Drive Bracket and Blank CD Drive Bracket Blank Bracket Blank Filler Screws (T-10 Torx Screws) Bracket Screws 5. Read the CAUTION statement at the beginning of this section. Next remove the CD Drive from its shipping - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 120
Figure 4-25. There are runners on the side of each bracket and guides inside the CD Drive chassis that will help the assembly to slide into Screws Bracket Screw (hidden) Bracket Screw 8. Plug the ATAPI and power cables into their appropriate connectors. Note that the connectors are keyed for proper - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 121
field replaceable units FRU removal and replacement Figure 4-27. Plugging in the ATAPI and Power Cables Audio Cable ATAPI Cable Power Cable 9. Make sure that the ATAPI and power cables are positioned so that they come out of the bottom edge of the rear CD Drive cover. This edge is rounded to - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 122
the cover handle away from the back of the removable media chassis approximately one inch. Next pull the cover handle toward you. The ATAPI and power cables are now accessible to you. Disconnect these cables from the CD Drive. Figure 4-29. Removing the CD Drive's Rear Cover Rear Cover Rear Cover - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 123
from the bracket. You are now ready to attach the CD Drive blank to the CD Drive bracket. Figure 4-31. Removing the CD Drive Bracket Guide CD Drive Bracket Runner CD Drive Mounting Screws CD Drive Bracket Bracket Screws 5. Insert the CD Drive blank in the CD Drive bracket and tighten - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 124
replacement Figure 4-32. Installing the CD Drive Blank Bracket Guide Blank Bracket Runner CD Drive Mounting Screws CD Drive . Tightening the Bracket Screws Bracket Screw Bracket Screw 7. Place the ATAPI cable and power cables inside the CD Drive chassis, and position the cables so that they go - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 125
this section. Note there are no jumper settings required for the installation of the floppy disk drive. WARNING Turn the workstation off and unplug the power cord before installing the floppy disk drive. CAUTION Floppy disk drives are susceptible to mechanical and electronic shock. When handling - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 126
/slotted Screw 3. Rotate the system unit around until you see the front of the workstation as shown in Figure 4-36. Figure 4-36. Front of Workstation with the Front Panel Removed CD Drive Blank LCD Power Switch Floppy Drive Bank 4. Remove both floppy disk bracket screws (T-15 Torx screws) and - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 127
field replaceable units FRU removal and replacement Figure 4-37. Removing the Floppy Disk Bracket and Blank Blank Filler Screws Bracket Bracket Screw Bracket Screw Blank 5. Read the CAUTION statement at the beginning of this section. Next remove the floppy disk drive from its shipping container, - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 128
the two floppy bracket screws as shown in Figure 4-39. Figure 4-39. Tightening the Bracket Screws Bracket Screw Bracket Screw (hidden) 8. Plug the data and power cables into their appropriate connectors. Note that the connectors are keyed for proper insertion. See Figure 4-40. 128 Chapter 4 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 129
cutting of the cables. See Figure 4-41. Next tighten the T-15 rear cover screw. Figure 4-41. Replacing the Rear Floppy Cover T-15 Torx/slotted Screw Power Cable Data Cable Floppy Rear Cover 10.Complete the installation of the floppy disk drive by replacing the front and side panels of the system - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 130
around until you can see the front of the unit as shown in Figure 4-43.. Figure 4-43. Front of Workstation with the Front Panel Removed LCD Power Switch Floppy Disk Drive Bracket Screw Bracket Screw (hidden) 4. Remove both floppy disk bracket screws (T-15 torx screws) and pull the floppy - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 131
Figure 4-44. Removing the Floppy Disk Drive field replaceable units FRU removal and replacement Floppy Disk Mounting Screw (four, T-10) Floppy Disk Drive Bracket Screw Floppy Disk Bracket 5. Place the floppy disk blank in the floppy disk bracket and insert the four floppy disk mounting screws into - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 132
field replaceable units FRU removal and replacement Figure 4-45. Installing the Floppy Disk Blank and Bracket Floppy Disk Bracket Bracket Screw Floppy Disk Mounting Screws (four, T-10) Floppy Disk Blank 6. Slide the floppy disk blank and its bracket into the system unit chassis as shown in Figure - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 133
and replacement 8. Inspect and verify that the data and power cables are positioned to come out of the top edge the T-15 rear cover screw. Figure 4-47. Replacing the Rear Floppy Cover Rear Cover Power Cable Data Cable T-15 Torx/slotted Screw Rear Cover Handle 9. Complete the installation of the - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 134
section describes installation and removal of hard disk drives in the HP workstation c-class.The first subsection details how to install a hard disk drive configuration" in Chapter 2 in this manual. 1. Open the front panel of the workstation, refer to the section "opening the system unit front - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 135
Figure 4-48. The Hard Drive Slots field replaceable units FRU removal and replacement Hard Disk Drive Slots SCSI ID 5 SCSI ID 6 (Boot Disk) 2. Open the hard drive slot by pressing the plastic release hook upward and pulling outward on the release lever as shown in Figure 4-49. - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 136
field replaceable units FRU removal and replacement Figure 4-49. Removing the Hard Drive Bracket Hard Disk Drive Bracket Two T-15 Torx Hard Disk Drive Mounting Screws (hidden) Plastic Release Hook Release Lever Two T-15 Torx Hard Disk Drive Mounting Screws 3. Mount the hard disk drive on the hard - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 137
. Note that there are no cables for you to worry about when removing a hard disk drive. 1. Open the front panel of the system using the instructions found in the section "opening the system front panel." In the lower-right corner of the system unit as you face it, there are two - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 138
field replaceable units FRU removal and replacement Figure 4-51. The Hard Drive Slots Hard Disk Drive Slots SCSI ID 5 SCSI ID 6 2. Open the hard drive slot by pressing the plastic release hook upward and pulling outward on the release lever as shown in Figure 4-52.. As you pull outward on the release - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 139
field replaceable units FRU removal and replacement 3. Remove the four T-15 Torx screws from the hard disk drive bracket. See Figure 4-53.. Figure 4-53. Removing the Hard Disk Drive from the Bracket Hard Disk Drive Mounting Grommet (do not remove) T-15 Torx Shoulder Screw Hard Disk Drive Bracket - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 140
field replaceable units FRU removal and replacement Figure 4-54. Replacing the Hard Disk Drive Bracket Storage Location for the Four T-15 Shoulder Screws Hard Disk Drive Bracket Plastic Release Hook Release Lever 140 Chapter 4 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 141
the loading sequence for the DIMM cards. Currently the HP workstation c-class uses 128 Mbyte and 256 Mbyte DIMM cards. Note that the DIMM cards do not have to be loaded in pairs. Figure 4-55. Propping Up the Power Supply Power Supply Disk/Memory Fan DIMM Card DIMM Connector 3. Prop up the system - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 142
removal and replacement 4. For ease in installation of additional memory the hard disk drive fan may need to be removed provided in Figure 4-56. Figure 4-56. DIMM Card Slot Numbers and Loading Sequence Disk/Memory Fan NOTE When installing DIMMs, you need to orient the notches on the bottom edge of - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 143
supply and workstation left side panel. You may now plug the power cord back in to the electrical outlet. 11.Verify that this installation was successful by following the steps in Chapter 6, "the boot console handler." If you have only replaced a faulty DIMM, you must execute the pdt clear command - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 144
Figure 4-58. Propping Up the Power Supply Disk/Memory Fan Power Supply Fan Bracket DIMM Connectors 3. Prop up the system unit power supply as explained in the section "propping up the system unit power supply" in this chapter. 4. For ease in removing memory cards, remove the fan from the - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 145
field replaceable units FRU removal and replacement system unit LCD This section describes how to remove and replace the HP workstation c-class power switch/LCD assembly, which is located on the front panel. removing the system unit LCD To remove the LCD assembly, perform the following steps: 1. Open - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 146
field replaceable units FRU removal and replacement 4. Replace the system unit's front panel. This completes the installation of the system LCD assembly. 146 Chapter 4 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 147
memory, CPU, and all of the circuitry and connections that control how the workstation system board from the workstation chassis. The system board in the HP workstation c-class is mounted the workstation. 3. Remove the system unit power supply as covered in the section "system unit power supply" in - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 148
cables to avoid interference or damage. 9. Grasp the system board tray handle and slide the system board to the front of the workstation. The system board tray keyholes are unlatched from the chassis wall hooks. Lift the system board up then rotate to clear the top chassis hem - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 149
Removing the System Board" on page 147 and replace the two T-15 Torx screws on the rear of the chassis. 3. Replace the following components: a. Power supply b. DIMM cards c. Hard disk drive fan d. PCI air divider e. PCI cards f. PCI retainer 4. Replace the left side panel as explained in the section - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 150
place the workstation flat on a cushioned stable surface. Adhere to electrostatically safe best practices before handling any internal components. 3. Remove the two captive screws for the power supply shown in Figure 4-7. on page 102. Pull up on the power supply handle to engage the bail support for - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 151
5 diagrams This chapter provides functional information about the HP workstation c-class. The following block diagrams are intended as a guide to understanding the overall power distribution and the functional overview of the workstations. 151 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 152
diagrams system power system power Figure 5-1 shows the system power distribution. Figure 5-1. Power Distribution Diagram 152 Chapter 5 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 153
system unit block diagram Figure 5-2 shows the system unit block diagram. Figure 5-2. System Unit Functional Block Diagram diagrams system unit block diagram Chapter 5 153 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 154
diagrams system unit block diagram 154 Chapter 5 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 155
6 boot console handler This chapter explains how to use the Boot Console Handler, which provides an interactive environment after the power-on sequence in the HP workstation c-class. 155 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 156
• accessing the boot console handler • booting the workstation • searching for bootable media • resetting the workstation • displaying and setting paths • displaying and setting the monitor type • changing the console to an external terminal • displaying the current memory configuration • display - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 157
of your computer before it boots the operating system. The workstation provides a menu-driven boot console handler that allows you to • Boot your computer • Search for bootable media • Reset your computer • Display and set boot paths • Display and set your monitor type • Display memory configuration - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 158
proceed to step 3. Otherwise, to access the boot console handler, follow these steps: 1. Close any files and applications on your computer. 2. Press the power switch on the front panel of the workstation. NOTE There is no need to manually shut down the HP-UX operating system on your computer before - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 159
console handler boot console menus boot console menus The boot console menus follow, showing the various tasks you can perform and the available information. The shortened version of all commands is indicated by the uppercase - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 160
Display or modify a path Search for boot devices COnfiguration [] INformation [] Service [] Access Configuration menu/commands Access Information menu/commands Access Service menu/commands DIsplay HElp [|] RESET Redisplay the current menu Display help - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 161
PreviousPower [ON|OFF] Set previous power state BOot [|] DIsplay HElp [|] RESET MAin Display help for menu or command Redisplay the current menu Display help for menu or command Restart the system Return to Main Menu ----Configuration Menu: Enter command > Chapter - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 162
BootINfo CAche ChipRevisions COprocessor FwrVersion IO LanAddress MEmory PRocessor WArnings Display all system information Display boot-related information Display cache information Display revisions of VLSI and firmware Display coprocessor information Display firmware version Display I/O interface - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 163
Read EEPROM locations Read memory locations Display or set PCI delay value Display or clear the Page Deallocation Table PIM [ [HPMC|LPMC|TOC]] Display PIM information ScRoll [ON|OFF] Display or change scrolling ability BOot [PRI|ALT|] DIsplay HElp RESET MAin Boot from specified path - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 164
console handler booting the workstation booting the workstation In general the HP workstation c-class is started by the power switch and HP-UX boots automatically. However, you may not always want the usual sequence to occur. For example, you may want to start the workstation from an operating - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 165
console handler booting the workstation Answering yes (Y) causes the ISL to be loaded from the speci of the operating system. By interacting with ISL, you can choose to load an alternate version of the HP-UX operating system. If you do not want to interact with ISL, you must enter no (N). For example - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 166
are unlikely to need them. To search for devices of just one type that actually contain bootable media, follow the directions in "accessing the boot console handler" earlier in this chapter, and then type the following at the prompt and press Enter: Main Menu: Enter command> search ipl device_type - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 167
console handler resetting the workstation resetting the workstation To reset your workstation to its predefined values, follow the directions in "accessing the boot console handler" earlier in this chapter, and then type the following at the prompt and press Enter: Main Menu: Enter command > co When - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 168
or alt console or con keyboard or key Device Your workstation's default boot device (usually the root disk) Your workstation's alternate boot device (usually a DDS-format tape device) Your workstation's primary display device Your workstation's primary ASCII input device To display the current - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 169
fication of the path in Mnemonic Style Notation (as described in Table 6-2.). For example, to set the primary boot path to a SCSI disk with an ID of 6.0, follow the directions in "accessing the boot console handler" earlier in this chapter, and then type the following at the prompt: Main Menu: Enter - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 170
workstation to support the new monitor. the monitor command The monitor command lets you change your workstation's graphics configuration. This command is available in the Configuration Menu of the Boot for a list of types. For example, an HP VISUALIZE-EG graphics card (A4977A) installed in option slot - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 171
are in the Boot Console Handler Main Menu, type the following command and press Enter: Main Menu: Enter command> configuration This places you workstation. MONITOR INFORMATION Path Slot Head HPA Resolution Freq Type Class GRAPHICS(2) 2 1 fffa000000 1280x1024 75Hz 1 PCI Configuration - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 172
list of supported monitors that are used by the graphics card, type the following command at the prompt and press Enter: Configuration Menu: 12 GRAPHICS(2) 2 1 13 GRAPHICS(2) 2 1 14 GRAPHICS(2) 2 1 15 Size Freq Class 1280x1024 75Hz PCI 1280x1024 75Hz PCI, Double buffered 1280x1024 75Hz PCI, - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 173
the monitor type at power on If you replace your workstation's monitor with a boot sequence, then press Tab to initiate the automatic monitor selection process. If your screen remains blank after two minutes of waiting for something to be displayed, see the section "troubleshooting monitor problems - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 174
the monitor selection process, press Tab. troubleshooting monitor problems In the event that your console stops displaying to your graphics device, use the following procedure to set the console for displaying to an external terminal. 1. Turn the workstation power off. 2. Disconnect the USB keyboard - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 175
Information Menu. From here, type the following at the prompt and press Enter: Information Menu: Enter command> memory The screen displays status and configuration information for the memory DIMMs installed in the workstation. See the section, "memory information sample" on page 176 Chapter 6 175 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 176
boot console handler displaying the current memory configuration memory information sample The following sample shows the memory information when memory modules are properly installed and configured: MEMORY INFORMATION MEMORY STATUS TABLE Slot Size 0 256MB 1 256MB 2 128MB --------- - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 177
lets you identify all built-in I/O devices and optional I/O devices installed in the option slots. It is available in the Information Menu. To use the IO command from the Information Menu of the boot console, type the following command at the prompt and press Enter: Information Menu: Enter command - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 178
and auto search flags setting the auto boot and auto search flags The auto boot and auto search flags are variables stored in your workstation's nonvolatile memory. (Nonvolatile memory retains its contents even after power is turned off.) If you reset these flags to a new value, the change takes effect - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 179
memory retains its contents even after power is turned off.) If you reset this flag to a new value, the change takes effect the next time you reboot the computer. When the secure flag is set to on, auto boot and auto search are enabled and cannot be stopped. The system boots from the default boot - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 180
mode When fastboot is enabled (set to on), the workstation does a quick check of the memory and skips some processor self tests during the power-on self tests. This enables the workstation to complete its boot process quicker. The default factory setting is for fastboot to be enabled (set to - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 181
boot console handler displaying and setting the LAN station address displaying and setting the LAN station address It is sometimes necessary to supply the LAN station address of the workstation to other users. For example, if the workstation is to become a member of a cluster, the cluster - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 182
system information displaying system information The all command allows you to display the system's processor revision and speed, cache size, memory size, flag settings, and the boot and console paths. To display system information from the Information Menu, type the following at the prompt and press - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 183
boot console handler displaying pim information displaying pim information The pim command allows you to display the most recent PIM information for the specified fault type. To display PIM information for a specific fault, from the Service Menu, type the following at the prompt and press Enter: - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 184
stable storage stable storage Stable storage is non-volatile memory associated with the PA-RISC processor module. Stable storage is used by the processor (CPU) to store: • Device path information • The state of the boot flags • HPMC error information • Operating system initialization data 184 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 185
. • Run offline diagnostic programs and utilities • Provide automatic booting of the HP-UX operating system after power-on or reset invoking ISL from the boot console handler Perform the following steps to invoke ISL from the boot console handler: Step 1. Follow the directions in "accessing the - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 186
begins at byte address 160 and ends at 191. • listautofl or lsautofl - lists the contents of the (HP-UX) autoboot file. • support - boots the Support Tape from the boot device. • readss - displays 4 bytes (one word) from Stable Storage. The readss command requires a decimal number between 0 and - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 187
image files. Creating the Firmware Update Tape (on any HP-UX system) Step 1. Verify the instructions for a DAT tape drive: Step 1. Install the tape you have just created into your tape drive. Step 2. Shutdown your system via the power switch and power back on, or execute the reboot command resetting - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 188
YOUR SYSTEM TO BE INOPERATIVE. DURING THE EXECUTION OF THIS UPDATE, THE FIRMWARE FONTS FILE WILL BE RE-WRITTEN. IF THESE ARE NEW FONTS, YOU get to the Boot Administration prompt, call your HP Service Representative. The system will continue the normal boot process from the default primary path. fi - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 189
booting ode fupdate; update pdc boot HP shall not be liable for any damages resulting from the ****** ****** use of this program. ****** ****** ****** ****** TC Version A.02.14 ****** ****** SysLib Version A.00.69 ****** ****** Loader PDC | Forte/Allegro Firmware (PDC) | 1.1 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 190
* * The download failed and the system is hung, you will most * * probably have to replace the Flash Memory chip manually. * * Rebooting manually may work but most likely will not. * * Firmware downloaded SUCCESSFULLY! * THIS UTILITY WILL NOW RESET THE SYSTEM.... 190 Chapter 6 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 191
A product specifications This appendix lists the regulatory specifications, safety requirements, environmental specifications, and electrical specifications for the HP workstations c-class. 191 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 192
product specifications regulatory and safety statements regulatory and safety statements This section lists the regulatory and safety statements for the HP workstation c-class. 192 Appendix A - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 193
product specifications regulatory and safety statements C-Class A7814A / A7817A Appendix A 193 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 194
installed and used in accordance with the instructions, may cause harmful interference to radio tests were conducted with HP-supported peripheral devices and HP shielded cables, such as connector, the HP workstation c-class no longer meets FCC Class B regulations. The workstation now becomes FCC - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 195
safety statements Figure A-2. RRL Class A EMI (Korea) Figure A-3. EMI Class A (Taiwan) emissions regulations compliance Any third-party I/O device installed in HP system(s) must be in accordance with the requirements set forth in the preceding Emissions Regulations statements: In the event that - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 196
7779 nach DIN 45635 T.19 laser safety statement (U.S.A.) (For workstations that have a CD drive installed.) The CD-ROM mass-storage a Class 1 laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 197
warnings product specifications regulatory and safety statements pa Appendix A 197 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 198
-4-2: 1995 - 4KV contact discharge, 8KV air discharge (ESD) EN61000-4-3: 1991 - 10V/m (radiated immunity) EN61000-4-4: 1995 - 2kV signal lines, 4kV power lines (EFT) temperature Operating: 5 to +40˚ C Non-operating (shipping or storage): -40 to +70˚ C humidity (non-condensing) Operating: 15 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 199
vibration Operating random: 0.21 Grms, 5-500 Hz Swept sine survival (shipping): 0.5 G (0-peak), 5-500 Hz Random survival (shipping): 2.09 Grms, 5-500 Hz product specifications environmental specifications Appendix A 199 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 200
electrical specifications electrical specifications input power For HP workstation c-class: 7.4 Amps RMS max @ 100V 6.2 Amps RMS max @ 120V 3.8 Amps RMS max @ 200V 3.2 Amps RMS max @ 230V line power AC Frequency: 48-66 Hz AC Voltage: 90-264V Maximum Power Input: 805 Watts Maximum Current Load: 10 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 201
B SCSI connections This appendix provides information about connecting Small Computer System Interface (SCSI) devices to an HP workstation c-class. 201 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 202
ports NOTE When attaching external SCSI devices, be sure to terminate the last device on the external SCSI bus. The terminators are shipped with the HP workstation c-class. 202 Appendix B - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 203
fication differences between these SCSI buses. CAUTION Currently Hewlett-Packard does not support mixing Ultra Narrow Single-Ended and Ultra2 Wide LVD devices on any one use on all buses. 2. This information is specific to the HP workstation c-class. External Internal and external Appendix B 203 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 204
the system. The Ultra2 Wide, Low-Voltage Differential SCSI bus supports 15 devices because address 7 is reserved by the system. cables Only SCSI cables approved by HP can be used to connect your workstation and any SCSI devices. HP offers the following SCSI cables for Ultra Narrow single-ended SCSI - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 205
SCSI connections SCSI restrictions HP offers the following SCSI cables for connecting externally connected CAUTION SCSI cables approved by HP are designed to function within the SCSI tolerances for HP devices. Use of other cables can result in significant problems with system operation. Always use - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 206
determine if the system can support the additional device. This workstation offers the following types the local HP sales representative for a current list of SCSI devices supported by HP for use considerable crosstalk on critical signals, such as Reset, Select and Busy. Failure to strictly adhere - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 207
SCSI connections SCSI restrictions higher performance SCSI bus than previous SCSI buses and is more sensitive to adherence to the electrical specifications. Low-voltage differential signaling specifications are described in the SCSI Parallel Interface-2 (SPI-2) document and in the Electrical - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 208
Ultra2 wide low-voltage differential SCSI bus length The maximum cable length for a Ultra Wide Low-Voltage Differential SCSI bus is 12 meters. The HP workstation c-class uses 1 meter of this maximum cable length internally. This means that up to 11 meters of cable can be used for connecting external - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 209
SCSI connections SCSI bus length constraints NOTE When calculating the total Ultra2 Wide Low-Voltage Differential SCSI cable/bus/trace length used externally, remember to account for cables connecting external devices together as well as the bus length internal to those devices. Appendix B 209 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 210
PCI Bus Bridge - ROPEtoPCI ba 5 10/6 ROPEtoPCI CLAIMED BUS_NEXUS PCI Bus Bridge - ROPEtoPCI processor 0 32 processor CLAIMED PROCESSOR Processor processor 1 34 processor CLAIMED PROCESSOR Processor memory 0 49 memory CLAIMED MEMORY Memory 210 Appendix B - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 211
SCSI connections assigning SCSI device IDs assigning Ultra narrow single-ended SCSI device IDs You can determine which Ultra Narrow Single-Ended SCSI (NSE SCSI) devices are currently in use by reviewing the output from the ioscan command discussed above and looking under the "H/W Path" heading. The - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 212
SCSI connections connecting to the SCSI ports connecting to the SCSI ports This section describes how to connect to the system SCSI ports (Ultra Narrow Single-Ended and Ultra2 Wide Low-Voltage Differential). system SCSI port connection The system contains two SCSI connectors: • Ultra Narrow, Single- - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 213
SCSI connections connecting to the SCSI ports NOTE It is necessary to put a terminator on unused SCSI connectors on the rear panel, or the last device connected to the SCSI bus. Terminators are shipped with the system. Only use a NSE SCSI terminator for the NSE SCSI bus and a FW LVD terminator for - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 214
SCSI connections connecting to the SCSI ports 214 Appendix B - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 215
C related documentation This appendix provides part numbers and titles to related documentation. 215 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 216
for the HP Workstation C-Class service manuals • B2355-90040 - System Administration Tasks Manual HP 9000 Series 700 • B3782-90176 - Support Media User's Manual • A4033-90099 - HP A4032/A4033 Color Monitors CE Handbook reference manuals • A7814-90000 - Owner's Guide for the HP Workstation C-Class - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 217
the phrase "pulling oneself up by one's bootstraps." Indicates the beginning of a process from the lowest possible level. A boot service is provided by a short program, stored in the boot ROM (read-only memory) of your workstation, that loads the operating system (or any complex program) into main - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 218
, and set certain system parameters. boot ROM A read-only memory that is incorporated into a workstation for the purpose of loading and starting the operating system, and modifying the configuration or changing the booting behavior. bootstrap service See boot. byte A fundamental character-code unit - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 219
not have a local HP-UX file system. Its file system resides on the cluster server. See also cluster, cluster node, cluster server. cluster node A member of a group of workstations connected via a Local Area Network (LAN). One workstation, the cluster server, acts as a file server to the other machines - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 220
) and interprets them as requests to execute commands or programs. An HP-UX command interpreter is called a shell. See also shell. command option Information take, or mode in which to operate. See also default. configuration The arrangement of a workstation or network as defined by the nature, number, - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 221
Module A memory board whose connectors on each side of the board are connected to different chips. This allows for a wider data path as more modules can be accessed at the same time. directory A special type of "container" object that contains information about the objects beneath it in the HP-UX - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 222
See also drag. e EEPROM. Electronically erasable read-only memory. Usually bytes or words can be erased and reprogrammed power loss. environment The conditions in which your commands or programs are executed. These conditions include your workstation characteristics, home directory, and default - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 223
also access permissions. File Manager The HP CDE application that allows you to manage your files and directories, and to set viewing preferences. filename The name given to a particular file See also absolute pathname, file, pathname. workstations can be linked to the file server via a LAN in order to - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 224
-Packard's version of the UNIX® operating system. HP-UX cluster See cluster node, cluster server. i home directory A shorthand way of referring to a frequently used directory, almost always the login directory. host A computer that offers one or more services; may be local or remote (accessible via - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 225
is turned on and it automatically boots up and is ready for use being preloaded at the factory. install server. This is a networked computer from .nnn.nnn.nnn, that uniquely identifies a workstation in a network. The nnn in the format speci address. ISL See Initial System Loader. k-l kernel The part of - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 226
Services software. local area network system address The label that uniquely identifies the local area network (LAN) connection for your workstation at the hardware level. This 48-bit number is preassigned by HP startup of HP CDE and accepts the user's username and password login script - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 227
memory that retains its contents even after workstation power is turned off. o object Any file, directory, or link in the network. See also directory, file, link, pathname. operating system The program that supervises the execution of other programs on your workstation. For example, the entire HP-UX - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 228
Boot Console Interface for determining specific system faults. See also processor internal memory. path The hardware address of a device that is attached to the I/O system of your workstation as a visual feedback mechanism from a program to the user). In the HP CDE Workspace, the default pointer is - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 229
), low-priority machine check, soft boot or TOC, and is composed of code or binary form. Most HP-UX commands and routines consist of state. r-s RAM Random-access memory. ROM Read-only memory. root See superuser. scroll bar device connected to a SCSI bus. server A program that controls all access to - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 230
Glossary shell command An instruction you give the system to execute a utility program or shell script See is a location in system memory associated with the DIMM cards. standalone A workstation that is not part of a cluster See also cluster. Style Manager The HP CDE application that provides the - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 231
the processor in Processor Internal Memory (PIM) and pending I/O command-line prompt See also HP Common Desktop Environment. title SCSI A 16-bit-wide bus with low-power receivers and drivers, which allows a cable length (user ID), and the person's password. User accounts also contain project and - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 232
password stacked "on top of" the workspace See also HP Common Desktop Environment, terminal window. Workspace Manager The program that controls the size, placement, and operation of windows on the HP CDE Workspace. The Workspace Manager is a special Window Manager See also Window Manager. workstation - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 233
Glossary capacity. A workstation usually includes a keyboard, a monitor, and a system unit See also node, disked workstation, diskless workstation. 233 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 234
234 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 235
LAN station address, 181 main menu, 160 memory configuration, 175 menus, 159 monitor problems, 174 monitor type, 170, 172 Index PIM, 183 security mode, 179 service menu, 163 system information, 182 boot console interface, 218 boot ROM, 218 bootstrap service, 218 byte, 218 C c-class acoustics, 196 - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 236
default, 221 Diagrams functional block, 153 system power, 152 diagrams, 151 dialog box, 221 DIMM card slot numbering, 142 memory, 34 memory failures, 34 directory, 221 disk, 221 disked workstation, 221 diskette, 221 diskless booting file server, 223 file system, 223 filename, 223 Firmware update example - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 237
name, 224 HP, 224 HP-UX cluster, 224 I I/O slot numbering, 106 icon, 224 iconify, 224 iconize, 224 Initial System Loader, 225 input power, 200 link, 225 local area network, 226 local area network system address, 226 log in, 226 login directory, 226 Login Manager, 226 login script, 226 M Memory - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 238
P parent directory, 228 password, 228 path, 228 pathname, 228 PID, 228 pointer, 228 Power switch automatic shutdown, 22 soft power down procedure, 22 process -Ended, 208 Ultra2 Wide Low-Voltage Differential, 208 security lock, 24 server, 229 session, 229 shell, 229 shell command, 230 shell script, - HP Workstation c3650 | hp workstation c3700 and c3650 - service handbook NOTE:al - Page 239
, 231 T terminal window, 231 title bar, 231 troubleshooting boot failure, 57 bootable device, 52 bootable media, 58 chassis codes, 61 console, 51 fan failures and warnings, 55 HP-UX Boot, 53 LCD, 54 ODE, 86 selftest failures, 60 system verification tests, 84 U USB support, 32 USB hub, 27 Index 239
service handbook
hp workstation
c-class
Manufacturing Part Number: n/a
Printed in USA
October 2001
Edition E1001