HP XP P9500 HP StorageWorks P9500 Site Preparation Guide (AV400-96331, May 201 - Page 13
Table 6 P9500 disk array remote support products - xp disk array
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NOTE: HP Insight Remote Support Standard is not supported on XP and P9500 Disk Arrays. Table 6 P9500 disk array remote support products HP Product AE241A AE242A AE244A AE245A Description Application HP XP/P9500 Remote Device Access Support For customers that fully commit to use HP Remote Support. It uses HP Insight Remote Support for P9500 Remote Device Monitoring utilizing LAN/Internet connectivity and Remote Device Access Support. This configuration is required to meet the objectives of XP disk array's Internet connectivity with Remote Device Access initiative and prerequisites for Critical Support contracts. HP recommends that the AE241A product with Internet connectivity should be utilized for all new P9500 installations, to ensure the optimal support model and highest TCE. HP XP/P9500 no Remote Device Access Support For customers that commit to utilize Internet and Insight Remote Support connectivity for P9500 Remote Device Monitoring but will not allow for Remote Device Access to the P9500 array from HP for proactive and critical support processes.With no Remote Device Access, Critical Support contract prerequisites cannot be met. HP XP/P9500 Mission Critical No LAN Support For a customer whose strict security protocols specifically prohibit inbound/ outbound traffic to/from the data center and thus will not allow Remote Support connection by either modem or LAN/internet connectivity; but does have Mission Critical Services with Customer Engineer onsite included in the terms of the support contract. Factory Authorization will be required to order this product. Proof of valid Customer Engineer onsite Mission Critical support contract must be provided for Factory Authorization approval. HP XP/P9500 No Mission Critical LAN Support For a customer whose strict security protocols specifically prohibit inbound/outbound traffic to/from the data center and thus will not allow Remote Support connection by either modem or LAN and does not have a Mission Critical Services on-site contract. The added cost of this configuration only covers the additional warranty support cost to HP during warranty period. Other additional costs can also be incurred for support contracts for customers who do not have remote support configured. Details are available at: http://www.hp.com/go/insightremotesupport To download the software, go to Software Depot: Insight Remote Support 13