HP Xw5000 HP Worldwide Limited Warranty and Technical Support (generic) (EMEA - Page 6

Mail-in Warranty Service Your HP Limited Warranty may include a mail-in warranty service. Under the terms of mail-in service, you will be required to ship your HP Hardware Product to an authorized service location for warranty repair. Unless prohibited by local laws, you must prepay any shipping charges, taxes, or duties associated with transportation of the product to the repair location. In addition, you are responsible for insuring any product you ship, and you assume risk of loss during shipping. HP will return the repaired product to you and incur all logistics and insurance costs to return the product to you. On-Site Warranty Service Your HP Limited Warranty may include an on-site warranty service. Under the terms of on-site service, HP may, at its sole discretion, determine if a defect can be repaired: ■ Remotely ■ By the use of a CSR part ■ By a service call at the location of the defective unit If HP ultimately determines that an on-site service call is required to repair a defect, the call will be scheduled during standard office hours unless otherwise stated for the HP Hardware Product you purchased. Standard office hours are typically 8:00 AM to 5:00 PM (08.00 to 17.00), Monday through Friday, but may vary with local business practices. The response time may vary, and additional charges may be incurred, depending on travel constraints and distance from the nearest HP Support location or HP authorized service provider. To find the phone numbers, and in some cases maps, of the nearest HP Support location or HP authorized service provider, refer to the HP Web site at http://welcome.hp.com/country/us/en/wwcontact.html. In order to receive on-site support, you must: ■ Have a representative present when HP provides warranty services at your site ■ Notify HP if products are being used in an environment that poses a potential health or safety hazard to HP employees or subcontractors ■ Subject to its reasonable security requirements, provide HP with sufficient, free, and safe access to and use of all facilities, information, and systems determined necessary by HP to provide timely support ■ Ensure that all manufacturers labels (such as serial numbers) are in place, accessible, and legible ■ Maintain an environment consistent with product specifications and supported configurations Service Upgrades HP has a range of additional support and service coverage for your product that can be purchased locally. However, some support and related products may not be available in all countries. For information on availability of service upgrades and their prices, you may refer to the HP Care Pack lookup tool at http://www.hp.com/go/lookuptool/. To get an overview of the full support offering, please go to http://www.hp.com, select your country and type "Packaged Services" into the search bar. Initial Setup and Technical Support for Included Software Technical Support for your HP Software, HP pre-installed third-party software and third-party software purchased from HP, including initial setup support, is available from HP via multiple contact methods, including electronic media and telephone, for ninety (90) days from date of purchase. See "Contacting HP" for online resources and telephone support. Any exceptions to this will be specified in your End User License Agreement (EULA). Support includes assistance with: ■ Answering your installation questions (how to, first steps, and prerequisites). ■ Setting up and configuring the software and options supplied or purchased with HP Hardware Products (how-to and first steps.) Excludes system optimization, customization and network configuration. ■ Interpreting system error messages. ■ Isolating system problems to software usage problems. ■ Obtaining HP Care Pack information or updates for software supplied or purchased with HP Hardware Products. 6