HP Xw9300 HP Worldwide Limited Warranty and Technical Support (Australia) - Page 7
Freeware and Open Source Operating Systems, and Applications, Contacting HP, How to Check Warranty
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Support does NOT include assistance with: ■ Generating or diagnosing user generated programs or source codes. ■ Installation of non-HP software. ■ System optimization, customization, and network configuration. Freeware and Open Source Operating Systems and Applications HP does not provide technical support for software provided under public license by third parties ("Freeware" and "Open Source" software), including operating systems or applications. Technical support for Freeware and Open Source software provided with HP Hardware Products is provided by the Freeware or Open Source software vendor. For support contact information, please refer to the Freeware or Open Source operating system or application help, documentation, or other application support statement included with your HP Hardware Product. Contacting HP If your product fails during the Limited Warranty Period and the suggestions in the product documentation do not solve the problem, you can receive support by doing one of the following: ■ Locate and contact your nearest HP Support location via the World Wide Web at: http://welcome.hp.com/country/us/en/wwcontact.html ■ Contact your HP authorized service provider. Before calling HP or an HP authorized service provider please have the following information available: ■ Product serial number, model name, and product model number ■ Applicable error messages ■ Add-on options ■ Operating system ■ Third-party hardware or software ■ Detailed questions How to Check Warranty and Support Entitlement You may check your warranty entitlement by entering your product model number and serial number at: www.hp.com/support/warranty-lookuptool HP Care Pack Services registration can be checked at: http://www.hp.com/go/lookuptool/ Response Times Warranty delivery is based on the country or region where service is being requested, not where the unit was purchased. Response times are based on local standard business days and working hours. Unless otherwise stated, all responses are measured from the time the customer calls until HP has either established a mutually acceptable time for support to be performed, or HP has begun to provide support or remote diagnostics. Response times (including Next Business Day Warranty Service, if available) are based on commercially reasonable effort. In some countries and under certain supplier constraints, response time may vary. If your location is outside the customary service zone, response time may be longer or there may be an additional charge. Contact your HP or an HP authorized service provider for response time availability in your area. 7