HP Z3100ps HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid
HP Z3100ps - DesignJet GP Color Inkjet Printer Manual
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- HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 1
HP Designjet Z3100ps GP Photo Printer Quick Reference Guide - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 2
HP Designjet Z3100ps GP Photo Printer Quick reference guide - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 3
are set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Trademarks Adobe®, Adobe Photoshop®, and Adobe - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 4
quality 25 Select paper size 26 Custom paper sizes 26 Select margins options 27 Print with shortcuts 27 Preview a print 29 5 Color management Color calibration 31 6 Maintaining the printer Clean the exterior of the printer 33 Maintain the ink cartridges 33 Update the firmware 33 ENWW iii - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 5
Troubleshooting print-quality issues General advice 43 Horizontal lines across the image (banding 44 The whole image is blurry or grainy 45 Colors are inaccurate 46 Color accuracy using EPS or PDF images in page layout applications 47 The image is clipped 47 10 Front-panel error messages 11 HP - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 6
DVD that comes with your printer; it contains the printer's software and documentation, including introductory multimedia tutorials to help you to get a good first print. NOTE: The HP Start-Up Kit is provided on CD in Japan, and on DVD elsewhere in the world. The rest of this guide refers to the DVD - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 7
in troubleshooting issues ● Is used to perform certain procedures, such as cutting and unloading paper ● Displays helpful animations to guide you through procedures ● Displays up-to-date information about the status of the printer such as, the ink cartridges, the printheads, the paper, and the print - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 8
this guide. Printer software The following software is provided with your printer: ● The PCL3 raster driver ● The RTL and HP-GL/2 driver for Windows ● The PostScript driver ● The HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS), see Access HP Easy Printer Care (Windows) or HP Printer - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 9
, runs in the printer and enables you to use a Web browser on any computer to check ink levels and printer status, see Access the Embedded Web Server on page 7. ● Advanced Profiling Solution included on separate DVD, to be installed after other HP software (drivers and printer utilities). 4 Chapter - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 10
's front-panel display returns it to active mode, and it can resume printing immediately. To change the sleep mode time, see Using your printer on DVD. NOTE: In sleep mode, the printer performs maintenance service to the printheads from time to time. This avoids long preparation times after long - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 11
or more, preparing the printheads could take up to 55 minutes. Access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) enables you to manage your printer from a computer with a USB connection or TCP/IP. ● Under Windows, start - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 12
settings If you have followed these instructions but failed to get through to HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS), see Using your printer on DVD. Access the Embedded Web Server The Embedded Web Server enables you to manage your printer remotely using an ordinary Web - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 13
Personal settings 8 Chapter 2 Personalizing the printer ENWW - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 14
the printer on page 12 procedure show the black spindle. You must use the gray spindle if you are loading the following categories and types of rolled papers wider than 36 in (91.5 cm). Paper category Paper type Bond and Coated Paper Bond and Coated Paper Bond and Coated Paper Technical Paper - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 15
: Ensure the sheet tray is closed. 1. Remove the right-hand end of the spindle from the printer, then the other end. WARNING! Do not insert your fingers into the spindle supports during the removal process. Paper handling 2. The spindle has a stop at each end to keep the roll in position. The blue - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 16
a large roll. 5. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not, remove the roll, turn orientation. NOTE: From the back of the printer, the blue stopper is inserted into the right-side holder. Paper handling Ensure both ends of the roll are - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 17
the spindle on page 10. Easy loading procedure 1. Check that you are using the correct spindle for your type of paper, see Choose which spindle to use on page 9. 2. Standing behind the printer, rest the spindle's black end on the left side roll holder. Do not put the end completely into the - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 18
is resting on the roll holder. 4. With both hands, push the spindle into both roll holders at the same time. The spindle snaps into place. Paper handling ENWW Load a roll into the printer 13 - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 19
beyond the cutting groove and use a cutter to cut a straight edge. CAUTION: Cut the paper as straight as possible, as uneven paper does not load correctly. 6. Insert the edge of the paper into the feeder. WARNING! Do not push your fingers inside the printer's paper path, the results may be painful - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 20
appear in the paper list, see Using your printer on DVD. 10. The printer checks the alignment and measures the width. 11. Look at the front panel; you may find some instructions there. 12. When the roll is aligned, the front panel displays the Ready message and the printer is ready to print. If the - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 21
NOTE: If you have an unexpected issue at any stage of the paper loading process, see Using your printer on DVD. TIP: When prints fall into the basket, they can be torn or get ink marks from other prints. To avoid this, catch your prints as they are cut from the roll and do not stack - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 22
does not appear in the paper list, see Using your printer on DVD. 6. Continue with step six of the easy loading process, skipping steps eight and nine. TIP: When prints fall into the basket, they can be torn or get ink marks from other prints. To avoid this, catch your prints as they are cut from - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 23
lever on the left. If the front panel displays a warning about the lever, ignore it. 3. Pull out the paper from the printer. Pull from wherever the paper is accessible; the back of the printer is recommended. 4. Lower the blue lever. 5. If the front panel displays a warning message, press the OK key - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 24
on the frontpanel display. WARNING! Do not to push your fingers inside the printer's paper path. 3. After the countdown, the paper feeds into the printer. Guide the sheet into the printer; this is especially important with thicker papers. 4. The front-panel display asks if you are loading a roll or - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 25
the Ready message and the printer ready to print. If the paper is not straight, follow the instructions on the front-panel display. NOTE: When correctly loaded, the sheet is in the back of the printer. NOTE: If you have an unexpected problem at any stage of the paper loading process, see Using your - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 26
2. Press the Menu key to return to the main menu and select the Paper menu icon . 3. Select Paper load. 4. Select Load sheet. Paper handling ENWW Load a single sheet 21 - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 27
sheet To unload a sheet without printing, use the Unload paper key or the paper menu procedure. NOTE: To unload a single sheet after printing, you can simply pull the sheet free from the front of the printer. CAUTION: Do not touch the paper while the printer is printing, as it causes image quality - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 28
unload a sheet from the paper menu. 1. Press the Menu key to return to the main menu and select the Paper menu icon . 2. Select Unload paper. The sheet unloads out of the front of the printer, either catch it manually or allow it to fall in the basket. Paper handling ENWW Unload a single sheet - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 29
Paper handling 24 Chapter 3 Paper handling ENWW - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 30
printer on DVD. NOTE: In the Windows driver dialog, the rendering resolution for your job is displayed in the Custom Print Quality Options dialog box. In the Mac OS Print above. ● In the Mac OS Print dialog (PCL driver): go to the Paper Type/ Quality panel and select Paper. If you select Standard - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 31
rescale the document to a different size for printing. See Using your printer on DVD. ● In the Windows driver dialog: select the Paper/Quality tab, then Document Size. ● In the Mac OS Page Setup dialog: select your printer in the Format for popup menu, then Paper Size. ● On the Embedded Web Server - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 32
, the printer leaves a 5 mm margin between the edges of your image and the edges of the paper (17 mm at the foot of a sheet of paper). However, you can change this behavior in several ways. ● In the Windows driver dialog: select the Paper/Quality tab and then the Layout button. ● In the Mac OS Print - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 33
paper size, paper source, and orientation) may be overridden by the values provided by your application. To use a shortcut, select the Printing Shortcuts tab in the Windows driver the printer's default settings. When you click on it, it sets all options to their default values. Printing shortcuts - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 34
you to avoid wasting paper and ink on a bad print. ● To preview a print under Windows, you have the following options: ● Use your application's print preview option. ● Check the Show preview before printing option, which you can find in the driver's Printing Shortcuts tab, Paper/Quality tab, and - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 35
using the PCL driver, click the PDF button at the bottom of the Print dialog box, then click HP Print Preview. This provides a preview with more features, such as the ability to change paper size, paper type, and print quality, and to rotate the image. See below: Printing NOTE: HP Print Preview is - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 36
, nor on any kind of transparent material. You can also check the color calibration status by using HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS). You should calibrate a paper type before creating its color profile; however, you can later recalibrate without needing to recreate the - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 37
and measured using the HP Embedded Spectrophotometer. 4. From the measurements made by the spectrophotometer, the printer calculates the necessary correction factors to apply for consistent color printing on that paper type. It also calculates the maximum amount of each ink that can be applied - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 38
tab, and then Firmware Update. ● Using HP Printer Utility under Mac OS, select Support and then Firmware Update. ● Using your printer's Embedded Web Server, select the Setup tab and then Firmware update. In each case, follow the instructions on your screen to download the firmware file and store it - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 39
Settings button. Add the printer's IP address or its domain name to the list of exceptions, for which the proxy server is not used. The firmware includes a set of the most commonly used paper profiles. Extra paper profiles can be downloaded separately; see Using your printer on DVD. Maintaining the - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 40
HP Support on page 53). The rest of this chapter lists the available supplies and accessories, and their part numbers. Order ink supplies The following ink supplies can be ordered for your printer. Table 7-1 Ink cartridges Cartridge Part number HP 70 Matte Black 130 ml Ink Cartridge HP 70 Photo - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 41
Printhead Part number C9405A C9406A C9407A C9408A C9409A C9410A Order paper The following paper categories are currently available for use with your printer. ● HP Photographic Paper ● HP Fine Art Printing Material ● HP Proofing Paper ● HP Banner and Sign Material ● HP Backlit Material ● HP Self - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 42
results: ● Photo paper that swells ● Brochure paper Order accessories The following accessories can be ordered for your printer. Name Product number HP Designjet Z2100/Z3100 24 inch Stand Q6663A HP Designjet Z2100/Z3100 24 inch Spindle Q6700A HP Designjet Z2100/Z3100 44 inch Spindle for - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 43
Accessories 38 Chapter 7 Accessories ENWW - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 44
8 Troubleshooting paper issues The paper has jammed When a paper jam occurs, you normally see the Possible paper jam message in the front-panel display. 1. Power off the printer at the front panel and also switch it off at the rear. 2. Open the window. 3. Try to move the printhead carriage out of - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 45
the printer, rewind the roll or pull the cut sheet from the printer. If you cannot see the paper, return to the front of the printer and remove it from the output tray. CAUTION: Do not move the paper sideways, as it could damage the printer. Paper issues 40 Chapter 8 Troubleshooting paper issues - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 46
7. Carefully remove all small pieces of paper. 8. Lower the blue lever. 9. Close transparent window. Paper issues ENWW The paper has jammed 41 - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 47
. See Load a roll into the printer on page 12 or Load a single sheet on page 18. NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper. Paper issues 42 Chapter 8 Troubleshooting paper issues ENWW - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 48
issues 9 Troubleshooting print-quality issues General advice When you have any print-quality problem: ● To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 49
status. If the status is RECOMMENDED, you should perform paper advance calibration: see Using your printer on DVD. If the problem persists despite all the above actions, contact your customer service representative for further support. 44 Chapter 9 Troubleshooting print-quality issues ENWW - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 50
calibration status. If the status is RECOMMENDED, you should perform paper advance calibration: see Using your printer on DVD. If the problem persists despite all the above actions, contact your customer service representative for further support. ENWW The whole image is blurry or grainy 45 - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 51
reprint your job in case the problem has been solved. 7. Print the Image Diagnostics Print. See Using your printer on DVD. If the problem persists despite all the above actions, contact your customer service representative for further support. 46 Chapter 9 Troubleshooting print-quality issues ENWW - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 52
indicates a discrepancy between the actual printable area on the loaded paper and the printable area as understood by your software. You can often identify this kind of problem before printing by previewing your print (see Preview a print on page 29). ● Check the actual printable area for the - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 53
The PCL and HP-GL/2 drivers for Windows include an option called 16bit App. Compatibility, which can be used to reduce the resolution of such images automatically. You can find this option in the Advanced tab, under Document Options > Printer Features. ● Save the file in another format, such as TIFF - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 54
by the use of the wrong kind of ink. See Legal Information. Restart the printer. If the problem persists, contact HP Support. See Contact HP Support on page 53. Try again; if the problem persists, contact HP Support. See Contact HP Support on page 53. Perform paper advance calibration. See Using - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 55
selected the correct firmware update file. Then try again to perform the update. Table 10-2 Numerical error codes Error code Recommendation 01.0, 01.1, 01.2 21, 21.1, 22.0, 22.1, 22.2, 22.3, 24 Restart the printer. If the problem persists, contact HP Support. See Contact HP Support on page 53 - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 56
Table 10-2 Numerical error codes (continued) Error code Recommendation 52:01 The printer needs internal cleaning. See Using your printer on DVD. If the problem persists, contact HP Support. See Contact HP Support on page 53. 61:01 The file format is wrong and the printer cannot process the job - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 57
Front-panel errors 52 Chapter 10 Front-panel error messages ENWW - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 58
Customer Care Contact HP Support HP Support is available to you by telephone. What to do before you call: ● Review the troubleshooting suggestions in this guide. ● Review the relevant driver documentation. ● If you have installed third-party software drivers and RIPs, see their documentation. ● If - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 59
810 59 59, 10 6564 59 59 ● Colombia: 01 8000 51 HP INVENT, local 571 606 9191 ● Czech Republic: 420 261 307 310 ● Israel: 09 830 4848 ● Italy: 02 3859 1212 ● Jamaica: 0 800 711 2884 ● Japan: software 0120 014121, hardware 0120 742594 ● Korea: 82 1588 3003 ● Luxembourg: 27 303 303 ● Malaysia: 1 800 - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 60
: 71 89 12 22 ● Turkey: 216 444 71 71 ● UAE: 800 4520, 04 366 2020 ● Ukraine: 44 4903520 ● United Kingdom: 0870 842 2339 ● United States: 1 800 HP INVENT ● Uruguay: 54 11 4708 1600 ● Venezuela: 0 800 HP INVENT, local 58 212 278 8000 ● Vietnam: 84 8 823 45 30 ● West Africa (French): 351 213 17 - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 61
HP Customer Care 56 Chapter 11 HP Customer Care ENWW - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 62
ink cartridges 35 paper 36 printheads 36 P page size 26 paper jammed 39 size 26 types (HP) 36 power on/off 5 preview a print 29 print preview 29 print quality select 25 print with shortcuts 27 print-quality problems banding 44 general 43 graininess 45 horizontal lines 44 printer software 3 Printer - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 63
load 18 unload 22 shortcuts 27 software 3 spindle choose spindle 9 support services HP Support 53 T telephone numbers 53 U unload paper roll out of paper 18 roll out of the printer 17 roll out of the printer with paper menu 18 roll out of the printer with Unload paper key 17 sheet 22 sheet with - HP Z3100ps | HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guid - Page 64
Printed on chlorine free paper © 2007 Hewlett-Packard Development Company, L.P. Printed in XXXXXX Imprimé en XXXXXX Stampato in XXXXXX www.hp.com Q6660-9c0001h
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HP Designjet Z
3
100
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GP
Photo
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rinter
Quick Reference Guide