HP d260 Business Desktop d260 Series, Service Reference Guide, First Edition - Page 79

Solving Hard Drive Problems

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Solving Hard Drive Problems Solving Hard Drive Problems Problem Cause Hard drive error occurs. Hard disk has bad sectors or has failed. Disk transaction problem. Either the directory structure is bad or there is a problem with a file. Drive not found (identified). Loose cable. The system may not have automatically recognized a newly installed device. Drive jumper settings may be incorrect. Nonsystem disk/NTLDR missing message. System is trying to start from a non bootable diskette. System is trying to start from a damaged hard drive. System files missing or not properly installed. Second Ultra ATA hard drive does not perform optimally. Hard drive boot disabled in Computer Setup. Using the wrong cable for the drive type. Solution Use a utility to locate and block usage of bad sectors. If necessary, reformat the hard disk. In Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools. Under Error-checking, click Check Now. Check cable connections. 1. Run Computer Setup. 2. If the system still does not recognize the new device, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If the drive is a secondary drive that has just been installed on the same cable as the primary drive, verify that the jumpers for both drives are set correctly. Remove the diskette from the diskette drive. 1. Insert a bootable diskette into the diskette drive and restart the computer. 1. Insert a bootable system diskette and restart. 2. Verify hard drive is partitioned and formatted. 3. Install system files for the appropriate operating system if necessary. Run Computer Setup and enable the hard drive entry in the Boot Device Priority. Reinstall the second Ultra ATA hard drive using an 80-conductor cable (standard on select models.) Service Reference Guide, d260 377977-AA1 D-7

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Service Reference Guide, d260
377977-AA1
D–7
Solving Hard Drive Problems
Solving Hard Drive Problems
Problem
Cause
Solution
Hard drive error occurs.
Hard disk has bad
sectors or has failed.
Use a utility to locate and block
usage of bad sectors. If necessary,
reformat the hard disk.
Disk transaction problem.
Either the directory
structure is bad or there
is a problem with a file.
In Windows XP, right-click
Start
,
click
Explore
, and select a drive.
Select
File > Properties > Tools
.
Under
Error-checking
, click
Check Now
.
Drive not found (identified).
Loose cable.
Check cable connections.
The system may not
have automatically
recognized a newly
installed device.
1. Run Computer Setup.
2. If the system still does not
recognize the new device,
check to see if the device is
listed within Computer Setup. If
it is listed, the probable cause is
a driver problem. If it is not
listed, the probable cause is a
hardware problem.
Drive jumper settings
may be incorrect.
If the drive is a secondary drive that
has just been installed on the same
cable as the primary drive, verify
that the jumpers for both drives are
set correctly.
Nonsystem disk/NTLDR
missing message.
System is trying to start
from a non bootable
diskette.
Remove the diskette from the diskette
drive.
System is trying to start
from a damaged hard
drive.
1. Insert a bootable diskette into
the diskette drive and restart the
computer.
System files missing or
not properly installed.
1.
Insert a bootable system diskette
and restart.
2. Verify hard drive is partitioned
and formatted.
3. Install system files for the
appropriate operating system if
necessary.
Hard drive boot
disabled in Computer
Setup.
Run Computer Setup and enable the
hard drive entry in the
Boot
Device Priority
.
Second Ultra ATA hard
drive does not perform
optimally.
Using the wrong cable
for the drive type.
Reinstall the second Ultra ATA hard
drive using an 80-conductor cable
(standard on select models.)