HP dx2200 Troubleshooting Guide - Page 17

Troubleshooting Restoring the Software The Windows operating system and software can be restored to the original state that they were when you purchased the computer by using the Restore Plus! CD. See the documentation included with the Restore Plus! CD for complete instructions on using this feature. ✎ In the event that you lose power during the initial operating system installation process, use the Restore Plus! CD to install the operating system. Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit www.hp.com. ✎ If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. ✎ Refer to the number listed in the warranty or in the Support Telephone Numbers guide on the Documentation CD for technical assistance. Downloading HP Insight Diagnostics The HP Insight Diagnostics utility (available for some models only) allows you to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues. You can download the utility from the HP Web site. The utility is not available for all models. 1. Go to www.hp.com. 2. Click the Software & Driver Downloads link. 3. Enter your product number (for example, dx2200) in the text box and press the Enter key. 14 www.hp.com Troubleshooting Guide