HP dx2710 service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu
HP dx2710 - Microtower PC Manual
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- HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 1
service reference guide HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Business PCs 1st Edition This document provides information on the removal and replacement of all parts as well as information on troubleshooting, Desktop Management, setup utilities, SATA drives, safety, routine care, connector pin - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 2
Service Reference Guide HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Business PCs 1st Edition Document Part Number: 483941-001 February 2008 - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 3
of life. Ä CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. Service Reference Guide HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Business PCs First Edition (February 2008) Document Part Number: 483941-001 - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 4
Surge-Tolerant Power Supply 3-6 4 Serial ATA Drive Guidelines and Features 4.1 SATA 3.0 Hard Drives 4-1 4.2 SATA Hard Drive Cables 4-2 4.2.1 SATA Data Cable 4-2 4.2.2 SATA Power Cable 4-2 4.3 SATA SMART Drives 4-3 4.4 Drive Capacities 4-3 4.5 SATA BIOS 4-3 Service Reference Guide 483941 - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 5
Mouse 5-6 5.4 Service Considerations 5-7 5.4.1 Tools and Software Requirements 5-7 5.4.2 Screws 5-7 5.4.3 Cables and Connectors 5-8 5.4.4 Hard Drives 5-8 5.4.5 Lithium Coin Cell Battery 5-8 6 Removal and Replacement Procedures - Microtower (MT)/ Small Form Factor (SFF) Chassis 6.1 Preparation - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 6
- MT chassis 6-30 6.12 Processor 6-31 6.13 System Board 6-33 6.14 Battery 6-34 6.14.1 Battery Holder 6-35 6.15 Power Supply 6-36 A Connector Pin Assignments B Power Cord Set Requirements C POST Error Messages D Troubleshooting Without Diagnostics E Memory Service Reference Guide 483941 - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 7
for the device you are installing. The I386 directory and its subdirectories provide the HP- or Compaq-specific integration of the operating system for the computer model and include device drivers supported by the operating system. When prompted for the I386 directory on the operating system - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 8
obtain the latest version of these files, in English and selected other languages, in one of these ways: ■ HP web site at www.hp.com ■ Restore Plus! CD, which is supplied with many Compaq models ✎ Additional HP software may be required in certain situations. 1-2 483941-001 Service Reference Guide - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 9
information needed about the computer system when contacting Customer Support. These tools can also be used to: ■ features identified in this chapter may not be available on all HP products. 2.1 Power-On Self-Test (POST) POST is a series of diagnostic ." Service Reference Guide 483941-001 2-1 - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 10
verify the system configuration including settings for processor, graphics, memory, audio, storage, communications, and input devices. ■ Modify ■ Enable or disable Network Server Mode, which allows the computer to boot the operating system when the power-on password is enabled Service Reference Guide - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 11
Standard CMOS Features, Advanced BIOS Features, Advanced Chipset Features, Integrated Peripherals, Power Management Setup, PnP/PCI and Exit after resetting the defaults. Ä CAUTION: Do NOT turn the computer power OFF while the ROM is saving your F10 Computer Setup changes because the CMOS - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 12
tag assigned by the owner. OwnerShip TAG (view only) BIOS Version (view only) BIOS Release Date (view only) System Chipset Type (view only) , 3.5 inch. ✎ Support for specific Computer Setup options may vary depending on the hardware configuration. 2-4 483941-001 Service Reference Guide - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 13
• All but Diskette • All but Disk/Key Advanced F11 Prompt BIOS Features Quick Power On Self Test Allow you to enable or disable this feature. 15 Sec • 20 Sec ✎ Support for specific Computer Setup options may vary depending on the hardware configuration. Service Reference Guide 483941-001 2-5 - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 14
Description Advanced BIOS Features (continued the three: • Removable • Hard Disk • CD-ROM • Network • Disabled ✎ MS-DOS drive lettering assignments may not apply Support for specific Computer Setup options may vary depending on the hardware configuration. 2-6 483941-001 Service Reference Guide - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 15
• MAX. Disable MCHBAR MMIO Disable/ enable this feature Init Display First (VGA Setting) Allows you to set system display priority: • PCI Slot • Onboard ✎ Support for specific Computer Setup options may vary depending on the hardware configuration. Service Reference Guide 483941-001 2-7 - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 16
Mode Use DMA If Parallel Port Mode is set to ECP or ECP+EPP, allows you to set the ECP Mode Use DMA to 1 or 3. ✎ Support for specific Computer Setup options may vary depending on the hardware configuration. 2-8 483941-001 Service Reference Guide - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 17
suspend to: • S1 (POS) • S3 (STR) Restore On AC/Power Loss Allows you to select system power loss behavior: • On • Off • Last State PCI-E Wake on cannot boot. ✎ Support for specific Computer Setup options may vary depending on the hardware configuration. Service Reference Guide 483941-001 2-9 - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 18
are controlled automatically or manually: • Auto (ESCD-Extended Storage Configuration Data) • Manual BIOS can automatically configure all the saving changes. ✎ Support for specific Computer Setup options may vary depending on the hardware configuration. 2-10 483941-001 Service Reference Guide - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 19
://www.hp.com under the Software & Driver Downloads for your specific model. Download the firmware to open a DOS command window. 3. Type N:\folder\BIOS.exe SAVE:ABC001.DAT (where N is the drive letter to open a DOS command window. 3. Type N:\folder\BIOS.exe LOAD:ABC001.DAT (where N is the drive letter - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 20
ROM from being unintentionally updated or overwritten. This is important to ensure the operating integrity of the computer. Should you need or want to upgrade the BIOS, you may download the latest BIOS images from the HP driver and support page: http://www.hp.com/support. Ä CAUTION: For maximum ROM - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 21
the Power Schemes tab. 3. Select the desired power scheme settings. Use Display Properties to establish, modify, or disable Power Management settings for the monitor. To access Display Properties, right click on the Windows Desktop, then choose Properties. 3-2 483941-001 Service Reference Guide - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 22
support software easier. You can download the software from http://www.hp.com/support. The Web site contains the latest device drivers network systems to perform maintenance without having to know the power Password and follow the instructions on the screen. 4. Service Reference Guide 483941-001 3-3 - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 23
Desktop Management 1. Turn on or restart the see a Keyboard Error message-disregard it. 3. Select Set User Password and follow the instructions on the screen. 4. Before exiting, click Save and Exit Setup. Entering a User Password user password, go to step 3. 3-4 483941-001 Service Reference Guide - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 24
Desktop Management To change the supervisor password, as soon as the computer is Characters" for information about the alternate delimiter characters. The power-on password and setup password may also be changed using the Security options in Computer Setup. Service Reference Guide 483941-001 3-5 - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 25
power supply provides greater reliability when the computer is hit with an unpredictable power surge. This power supply is rated to withstand a power surge of up to 410 volts within minimum 1 seconds without incurring any system downtime or data loss. 3-6 483941-001 Service Reference Guide - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 26
HP does not support the use of a PATA (IDE) hard drive / optical drive on these models of computer. 4.1 SATA 3.0 Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable Number of pins in power primary hard drive to SATA 0. Service Reference Guide 483941-001 4-1 - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 27
an HP power P3 V3.3 3.3 V power P4 Ground P5 Ground P6 Ground P7 V5 5 V power P8 V5 5 V power Pin Usage Notes P9 V5 5 V power P10 Ground P11 Ground P12 Ground P13 V 12 12 V power P14 V12 12 V power P15 V12 12 V power 4-2 483941-001 Service Reference Guide - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 28
HP Personal Computers have built-in drive failure prediction that warns the user or network in the computer specification. Drive size XP/Vista Windows NT/2000/XP/Vista Maximum Size Partition 32 GB 2 TB Drive 128 PB 128 PB 4.5 SATA BIOS Windows 2000, XP Service Reference Guide 483941-001 4-3 - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 29
AC power source voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage. 5.1 Chassis Designations 5.1.1 Microtower (MT)/Small Form Factor (SFF) dx2710 MT Service Reference Guide - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 30
Identifying the Chassis, Routine Care, and Disassembly Preparation dx2718 MT dx2710SFF Note: dx2718 MT is only for China Market. 5-2 483941-001 Service Reference Guide - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 31
reducing its life expectancy. Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters -sensitive parts from assemblies in protective packaging or conductive foam. Service Reference Guide 483941-001 5-3 - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 32
or PCB laminate. Handle them only at static-free work areas. ■ Turn off power and input signals before inserting and removing connectors or test equipment. ■ Use fixtures made Static-dissipative table or floor mats with hard tie to ground ■ Field service kits 5-4 483941-001 Service Reference Guide - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 33
a clean, lint-free cloth. ■ Occasionally clean the air vents on the computer. Lint and other foreign matter can block the vents and limit the airflow. Service Reference Guide 483941-001 5-5 - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 34
debris from under the keys, review all rules in Section 5.3.1, to the keys. This tool is available through many electronic supply outlets. Ä CAUTION: Never remove a wide leveled key Mouse Before cleaning the mouse, ensure that the power to the computer is turned off. ■ Clean Service Reference Guide - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 35
service the computer, you need the following: ■ Torx T-15 screwdriver (Compaq screwdriver with bits, PN 161946-001) ■ Torx T-15 screwdriver with small reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly Service Reference Guide 483941-001 5-7 - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 36
being removed or replaced. Ä CAUTION: When servicing this computer, ensure that cables are placed in power to the real-time clock and has a minimum lifetime of about three years. See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 37
Microtower (MT)/Small Form Factor (SFF) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service disconnecting any cables. Ä CAUTION: Regardless of the power-on state, voltage is always present on the system Service Reference Guide 483941-001 6-1 - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 38
Removal and Replacement Procedures- Microtower (MT)/Small Form Factor (SFF) Chassis 6.2 Remove the computer access panel and front bezel (MT chassis and SFF chassis) 6.2.1 Access Panel (MT Chassis) 1. Prepare the computer for disassembly (Section 6.1, "Preparation for Disassembly"). Ä CAUTION: - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 39
Microtower (MT)/Small Form Factor (SFF) Chassis 6.2.2 Front Bezel (MT Chassis) 1. Prepare the computer for disassembly (Section 6.1, "Preparation for Disassembly"). 2. Remove the access panel (Section 6.2.1, "Access Panel (MT models and countries only. Service Reference Guide 483941-001 6-3 - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 40
Microtower (MT)/Small Form Factor (SFF) Chassis 6.2.3 Removing the Computer Access Panel and Front Bezel (SFF chassis) To remove the computer access panel: 1. Turn off the computer properly through the operating system, then turn off any external devices. 2. Disconnect the power cord from the power - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 41
Removal and Replacement Procedures- Microtower (MT)/Small Form Factor (SFF) Chassis 4. To remove the front bezel, gently pull up all three tabs 1 on the top of the bezel, rotate the front bezel forward to snap the three tabs on the top of the bezel in place. Service Reference Guide 483941-001 6-5 - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 42
- Microtower (MT)/Small Form Factor (SFF) Chassis 6.3 Using the Small Form Factor Computer in a Minitower Configuration The Small Form Factor computer can be used in either a minitower or desktop configuration. To use it in the minitower configuration, you must purchase a tower stand from HP - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 43
Microtower (MT)/Small Form Factor (SFF) Chassis 6.4 Front Drive Bezels 1. Prepare the computer for disassembly (Section 6.1, "Preparation for Disassembly"). 2. Remove the access panel and the front bezel - MT (Section 6.2.1, "Access Panel (MT into place. Service Reference Guide 483941-001 6-7 - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 44
Removal and Replacement Procedures- Microtower (MT)/Small Form Factor (SFF) Chassis 6.5 Memory For more information on the memory in this series of computers, refer to Appendix E, "Memory." 6.5.1 Installing Memory Modules/MT chassis Ä CAUTION: The memory module sockets have gold metal contacts. When - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 45
Microtower (MT)/Small Form Factor (SFF) Chassis ✎ A memory module can be installed in only one way. Match the notch on the module with the tab on the memory external devices. 2. Disconnect the power cord from the power outlet and disconnect any external devices Service Reference Guide 483941-001 6-9 - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 46
Microtower (MT)/Small Form Factor (SFF) Chassis 5. Locate the memory module sockets. Å WARNING: To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching. 6. Open both latches of the memory a DIMM of equal memory capacity into the XMM3 or - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 47
Removal and Replacement Procedures- Microtower (MT)/Small Form Factor (SFF) Chassis 6.6 Expansion Cards 6.6.1 Expansion Slot Cover Lock 1. Prepare the computer for disassembly (Section slot. If not installing a replacement expansion card, skip to step 10. Service Reference Guide 483941-001 6-11 - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 48
Removal and Replacement Procedures- Microtower (MT)/Small Form Factor (SFF) Chassis To install an expansion card in an empty slot continue with step 9. 9. With the external cables to the installed card, if needed. Reconfigure the computer, if necessary. 6-12 483941-001 Service Reference Guide - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 49
and Replacement Procedures- Microtower (MT)/Small Form Factor (SFF) Chassis 6.6.3 Installing system, then turn off any external devices. 2. Disconnect the power cord from the power outlet and disconnect any external devices. 3. Remove the computer Cover Service Reference Guide 483941-001 6-13 - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 50
Microtower (MT)/Small Form Factor (SFF) Chassis 7. Hold the card just above the expansion slot on the system board then move the card toward the rear of the chassis so that the bottom of the bracket on the card slides into the small during operation.) 6-14 483941-001 Service Reference Guide - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 51
Microtower (MT)/Small Form Factor (SFF) Chassis 6.6.4 Removing an Expansion Card To remove an expansion card: 1. Turn off the computer properly through the operating system, then turn off any external devices. 2. Disconnect the power cord from the power . Service Reference Guide 483941-001 6-15 - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 52
Procedures- Microtower (MT)/Small Form Factor (SFF) Chassis 6.7 Cable Management Always follow good cable management practices when working inside the computer. ■ Keep cables away from major heat sources like the heatsink. ■ Do not jam cables on top of expansion cards or memory modules.Printed - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 53
- Microtower (MT)/Small Form Factor (SFF) Chassis 6.8 Drives The computer supports up to four drives that may be installed in various configurations. This Section describes the procedure for replacing or upgrading the storage drives. A Torx T-15 screwdriver is needed to remove and install the guide - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 54
- Microtower (MT)/Small Form Factor (SFF) Chassis illustrations. 4. Remove all the screws that secures the drives in the drive bay. Slide the drive disk forward and out of the bay. * * These apply for selected models and countries only. Removing the Drives 6-18 483941-001 Service Reference Guide - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 55
Removal and Replacement Procedures- Microtower (MT)/Small Form Factor (SFF) Chassis 5. Removing the Hard Disk: remove the two screws that secure the hard disk drive cage away from the bottom of the chassis 2 as shown below. Releasing the Hard Drive Cage Service Reference Guide 483941-001 6-19 - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 56
- Microtower (MT)/Small Form Factor (SFF) Chassis 7. Lift the hard disk drive cage out of the chassis. Removing the Hard Drive Cage 8. Disconnect the power cable 1 and data cable 2 from the back of the hard drive. Disconnecting the Hard Drive Cables 6-20 483941-001 Service Reference Guide - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 57
and Replacement Procedures- Microtower (MT)/Small Form Factor (SFF) Chassis 9. Remove the four screws that secure the hard disk drive to the hard disk drive cage 1, then slide the hard disk drive out of the hard disk drive cage 2. Removing the Hard Drive 10. Remove one guide screws (Floppy Drive - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 58
Replacement Procedures- Microtower (MT)/Small Form Factor (SFF) Chassis F10) Utility Guide for more information. 6.8.4 Removing an Optical Drive or Diskette Drive - SFF chassis Ä upright position. 5. Disconnect the audio, signal, and drive power cables. The other end of the audio cable should remain - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 59
Removal and Replacement Procedures- Microtower (MT)/Small Form Factor (SFF) Chassis Removing the Optical Drive or Diskette Drive To replace the drive, reverse the removal procedures. ✎ When replacing the drive, transfer the four screws from - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 60
Removal and Replacement Procedures- Microtower (MT)/Small Form Factor (SFF) Chassis Installing Guide Screws in the Optical Drive 3. Position the guide screws on the drive into the J-slots in the drive bay 1. Then, slide the drive toward the rear of the computer 2. Installing the Optical Drive ✎ - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 61
Microtower (MT)/Small Form Factor (SFF) Chassis 4. Raise the Easy Access drive bay to the upright position and connect the flat ribbon cable and audio cable to the system board. Connecting the Flat Ribbon Cable and Audio Cable 5. Connect the power . Ä CAUTION: When servicing the computer, ensure that - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 62
and Replacement Procedures- Microtower (MT)/Small Form Factor (SFF) Chassis 6.8.6 Upgrading the Hard Drive - SFF chassis Removing and Replacing system, then turn off any external devices. 2. Disconnect the power cord from the power outlet and disconnect any external devices. 3. Remove the computer - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 63
Removal and Replacement Procedures- Microtower (MT)/Small Form Factor (SFF) Chassis 6. Press the latch 1. 7. Slide the drive to the right of the bay 2. Removing the Hard Drive 8. To install a hard drive, reverse the above procedure. 9. Connect the power cable 1 and data cable 2 to the hard drive. - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 64
Microtower (MT)/Small Form Factor (SFF) Chassis 6.9 Front I/O Panel Housing Assembly - MT Disassembly"). 3. Disconnect two attaching cables from the system board: the power switch/LED cable, and the front USB cable. 4. Remove the SFF is similar to MT. 6-28 483941-001 Service Reference Guide - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 65
Procedures- Microtower (MT)/Small Form Factor (SFF) Chassis 6.10 System Fan 1. Prepare the computer for disassembly (Section 6.1, "Preparation for Disassembly"). 2. Remove the access panel (Section 6.2, "Remove the computer access panel and front bezel (MT chassis and SFF chassis)"). 3. Disconnect - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 66
Procedures- Microtower (MT)/Small Form Factor (SFF) Chassis 6.11 Heatsink - MT chassis 1. Prepare the computer for disassembly (Section 6.1, "Preparation for Disassembly"). 2. Remove the access panel (Section 6.2, "Remove the computer access panel and front bezel (MT chassis and SFF chassis - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 67
Replacement Procedures- Microtower (MT)/Small Form Factor (SFF) Chassis 6.12 Processor 1. Prepare the computer for disassembly (Section 6.1, "Preparation for Disassembly"). 2. Remove the access panel cover (Section 6.2, "Remove the computer access panel and front bezel (MT chassis and SFF chassis - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 68
Procedures- Microtower (MT)/Small Form Factor (SFF) Chassis update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system ROMPaq can be found on the Web at: http:\\h18000.www1.hp.com/support/files. 6-32 483941-001 Service Reference Guide - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 69
Procedures- Microtower (MT)/Small Form Factor (SFF) Chassis 6.13 System Board 1. Prepare the computer for disassembly (Section 6.1, "Preparation for Disassembly"). 2. Remove the access panel (Section 6.2, "Remove the computer access panel and front bezel (MT chassis and SFF chassis)"). 3. Remove - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 70
Removal and Replacement Procedures- Microtower (MT)/Small Form Factor (SFF) Chassis 6.14 Battery The battery that comes with your computer provides power to the real-time clock and has a lifetime of about three years. When replacing the battery, use a battery equivalent to the battery originally - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 71
Removal and Replacement Procedures- Microtower (MT)/Small Form Factor (SFF) Chassis 6.14.1 Battery Holder 1. To the battery. 3. Replace the computer access panel. 4. Plug in the computer and turn on power to the computer. 5. Reset the date and time, your passwords, and any special system setups, - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 72
Removal and Replacement Procedures- Microtower (MT)/Small Form Factor (SFF) Chassis 6.15 Power Supply Å WARNING: Voltage is always present on the system board when the computer is plugged into an active AC outlet. To avoid possible personal injury and damage to the equipment the power cord should be - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 73
. Some of these connectors may not be used on the product being serviced. Enhanced Keyboard Connector and Icon Pin Signal 1 Data 2 Unused 3 2 (-) Transmit Data 3 (+) Receive Data 4 Unused 5 Unused 6 (-) Receive Data 7 Unused 8 Unused Service Reference Guide 483941-001 A-1 - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 74
Serial Interface, Powered and Non-Powered Connector and Icon Pin 1 2 3 4 5 6 7 8 9 Signal Carrier Detect (12V if powered) Receive Signal Ground Data Set Ready Request to Send Clear to Send Ring Indicator (5V if powered) USB Connector and Icon Pin Signal 1 +5 VDC 2 - Data 3 + Data - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 75
8 Ground 9 +5V DC (fused) 10 Ground Pin Signal 11 Not used 12 DDC Serial Data 13 Horizontal Sync 14 Vertical Sync 15 DDC Serial Clock Service Reference Guide 483941-001 A-3 - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 76
24 Connector 13 Pin Signal 1 +3.3 V 2 +3.3 V 3 GND 4 +5 V 5 GND 6 +5 V 7 GND 12 Pin 8 9 10 11 12 13 13-1 Signal P.G +5 VSB +12 V +12 V +3.3 V +3.3 V +3.3 VS 4-Pin Power (for CPU) Connector and Icon 1 Pin Signal 14 -12 V 15 GND 16 PSON 17 GND 18 GND 19 GND 20 NI Pin Signal 1 GND 2 GND - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 77
power cord set received with the computer meets the requirements for use in the country where you purchased the equipment. Power power cord set requirements, contact your authorized HP dealer, reseller, or service volts AC, as required by each country's power system. 4. The appliance coupler must meet - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 78
time and continue only if the action does not cure the problem. POST Error Messages Screen Message BIOS ROM checksum error - System halted CMOS battery failed CMOS checksum error Defaults loaded CPU at xxxx Press ESC to skip memory test HARD DISK INSTALL FAILURE Probable Cause The checksum of the - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 79
HALT ON ALL, BUT KEYBOARD. The BIOS then ignores the missing keyboard during POST. No action request Reseat memory modules. Replace memory modules. Restart the computer, use the F10 Key to access Computer Setup. Select Load Default Settings > Save and Exit. C-2 483941-001 Service Reference Guide - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 80
error Replace and press any key when ready The BIOS was unable to find a suitable boot device. For service provider. 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running. 2. Open hood, press power service provider. Service Reference Guide 483941-001 C-3 - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 81
power drivers been installed for each application? ■ Remove all diskettes from the diskette drives before you turn on the system. ■ Are all switches set correctly? ■ Is the NIC Remote Wakeup cable (featured on some models) connected between the NIC and the riser/system board? Service Reference Guide - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 82
your HP authorized reseller or service provider. Problem Cause Solution Computer will not turn on. Cables to the external power any expansion board that was just installed. Drive data or power supply Reseat drive data and power supply cables may not be cables. properly connected. The unit - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 83
and Time Properties in the Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Hardware Reference Guide on the Library CD for instructions on installing a new battery. Cursor will not move using the arrow keys on - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 84
Troubleshooting Without Diagnostics Problem application. 2. Add more memory. 3. Upgrade the graphics solution in standby Press the power button to resume from mode. standby mode do not hold down the power button for more than four seconds . Try a different monitor. Power LED is flashing and computer - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 85
XP and Vista, use the Add Hardware Wizard and follow the instructions that appear on the screen. Problem of new external device are loose or power cables are unplugged. Ensure that all cables memory modules were used in the upgrade or memory modules were installed in the wrong location. 1. Review - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 86
Troubleshooting Without Diagnostics Interpreting Diagnostic Lights and Audible Codes This section covers the front panel LED table are listed in the order in which they should be performed. ✎ Replace the system board or power supply only as the last resort. D-6 483941-001 Service Reference Guide - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 87
Solving Display Problems Troubleshooting Without Diagnostics Solving Display Problems Problem Cause Solution chosen. Computer is in standby mode. Press the power button to resume from standby mode. Ä CAUTION: When attempting to resume from reset the resolution. Service Reference Guide 483941-001 D-7 - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 88
Troubleshooting Without Diagnostics Solving Display Problems (Continued) Problem Cause Power upgraded, the correct video drivers may not be loaded. monitor when powered on. Clicking . Install the video drivers included in the upgrade be activated when the monitor is powered on. None. It is normal - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 89
Troubleshooting Without Diagnostics Solving Display Problems (Continued) Problem The font you are using does not support that particular symbol. Solution Lower brightness monitor's on-screen display menu. 2. Manually synchronize the Clock and Clock Phase on- Service Reference Guide 483941-001 D-9 - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 90
Troubleshooting Without Diagnostics Solving Audio Problems Solving Audio Problems Problem Cause Solution Sound does not come out of mark from the box. Computer is in standby mode. Press the power button to resume from standby mode. Ä CAUTION: When attempting to resume from standby mode, do not - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 91
Troubleshooting Without Diagnostics Solving Audio Problems (Continued) Problem Cause properly engage the autosense feature or use the multimedia device properties to manually switch the audio signal from analog to digital. 2. If the a compressed format. Service Reference Guide 483941-001 D-11 - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 92
is offline. If you are on a network, you may not have made the connection to the printer. Printer may have failed. The cables may not be connected properly. The correct printer driver is not installed. The cables may not be connected properly. Printer memory may be overloaded. The printer may be - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 93
Troubleshooting Without Diagnostics Solving Keyboard and Mouse Problems Solving Keyboard Problems Problem Cause Solution the keyboard. Computer is in standby mode. Press the power button to resume from standby mode. Ä CAUTION: When attempting to . Service Reference Guide 483941-001 D-13 - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 94
the NIC or replace the system board if the NIC is embedded. 1. Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller. 2. Make sure the correct network client and protocol is installed. D-14 483941-001 Service Reference Guide - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 95
a working, industry-standard NIC, or change the boot sequence to boot from another source. Verify Network Connectivity, that a DHCP Server is present, and that the Remote System Installation Server contains the NIC drivers for your NIC. Flash the ROM. Service Reference Guide 483941-001 D-15 - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 96
Troubleshooting Without Diagnostics Solving Memory Problems Ä CAUTION: For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the system will not boot the operating system. Solving Memory Problems Problem Cause System will not boot or does not - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 97
hot. Troubleshooting Without Diagnostics Solution 1. Make sure the airflow to the computer is not blocked. 2. Make sure the fans are connected and working properly (some fans only operate when needed). 3. Make sure the processor heatsink is installed properly. Service Reference Guide 483941-001 - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 98
Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems Solving CD-ROM and DVD Problems Problem bootable CD in the drive. 1. Reconnect power and data cables to the drive. 2. Install correct device driver. See the documentation that came with the 18 483941-001 Service Reference Guide - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 99
Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems (Continued) Problem Cause XP. Install the Drive Key after the operating system boots. Solving Internet Access Problems Solving Internet Access Problems Problem Cause Unable to connect to the Internet. Internet Service - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 100
Troubleshooting Without Diagnostics Solving Internet Access Problems (Continued) Problem Cause Solution Unable to connect to the Internet. (continued) Cable/DSL service is not available or has been interrupted due to bad weather. Try connecting to the Internet at a later time or contact your - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 101
, then click Properties. 7. Under Device status, verify that the modem is working properly. 8. Under Device usage, verify the modem is enabled. 9. If there are further problems, click the Troubleshoot button and follow the on-screen instructions. Service Reference Guide 483941-001 D-21 - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 102
3. Replace third-party memory with HP memory. 4. Replace the system board. Red Power LED flashes 6 times, Power on the system. 2. Replace the graphics card. 3. Replace the system board. For systems with integrated graphics, replace the system board. D-22 483941-001 Service Reference Guide - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 103
the latest BIOS image. 2. Replace the system board. Inclining beeps when password entered. Rapid Incorrect Enter the correct password. incline password entered. Declining beeps when password entered. Rapid Correct password No action required. decline entered. Service Reference Guide 483941 - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 104
board. 4. Check to see if the 5V_aux light on the system board is turned on. If it is turned on, then replace the power button harness. 5. If the 5V_aux light on the system board is not turned on, then replace the power supply. 6. Replace the system board. D-24 483941-001 Service Reference Guide - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 105
See the documentation included with the Restore Plus! CD for complete instructions on using this feature. ✎ In the event that you lose power during the initial operating system installation process, use the Restore Plus! CD to install the operating system. Service Reference Guide 483941-001 D-25 - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 106
Troubleshooting Without Diagnostics Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit www.hp.com. ✎ If you take the computer to an authorized reseller, dealer, or service provider for service, remember to - HP dx2710 | service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Bu - Page 107
computer supports: ■ 512Mbit, 1Gbit and 2Gbit non-ECC memory technologies ■ single-sided and double-sided DIMMS ■ DIMMs constructed with x8 and x16 DDR devices; DIMMs constructed with x4 SDRAM are not supported ✎ The system will not start if you install unsupported DIMMs. Service Reference Guide
service reference guide
HP Compaq dx2710 MT/dx2718 MT/dx2710 SFF
Business PCs
1st Edition
This document provides information on the removal and replacement of all
parts as well as information on troubleshooting, Desktop Management, setup
utilities, SATA
drives, safety, routine care, connector pin assignments, POST
error messages, and diagnostic indicator lights.
Document Part Number 483941-001