HP iPAQ h5500 iPAQ Worldwide Limited Warranty and Technical Support - Page 5

Software Technical Support, Warranty Period, Types of Warranty Service, Pick-up Warranty Service - phone

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Software Technical Support Software technical support is defined as assistance with questions and issues about the software that was either preinstalled by Compaq or HP on the HP branded product or that was included with the HP branded product at the time of your purchase or lease of the product. Technical support for software is available for the first ninety (90) days from date of product purchase or lease. Your dated sales or delivery receipt, showing the date of purchase or lease of the product, is your proof of the purchase or lease date. You may be required to provide proof of purchase or lease as a condition of receiving software technical support. After the first ninety (90) days, technical support for software that was either preinstalled by Compaq or HP on the HP branded product or included with the HP branded product at the time of your purchase or lease of the product is available for a fee. Warranty Period The warranty period for handheld products is one (1) year from the date of product purchase. This warranty does not extend to expendable parts. Types of Warranty Service If your product needs service, refer to the HP website at www.hp.com (United States) or www.hp.ca (Canada). You can also call the Technical Support Center at 1.800.652.6672. A technical support specialist will help you diagnose the problem. If it is determined your product needs service, the following options are available to you. Pick-up Warranty Service If your product needs a hardware repair that is covered under warranty, then HP will deliver packaging and pick up the product from your location. The product will be repaired and delivered to the location of your choice within the same country. HP pays both shipping costs. HP Replaceable Parts Program Where available, the HP Replaceable Parts program ships approved replacement parts directly to you to fulfill your warranty. This will save considerable repair time. After you call the Technical Support Center at 1.800.652.6672, a replaceable part can be sent directly to you. Once the part arrives, call the Technical Support Center. A technician will assist you over the phone to ensure that the installation is quick and easy. 4

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Software Technical Support
Software technical support is defined as assistance with questions and issues
about the software that was either preinstalled by Compaq or HP on the HP
branded product or that was included with the HP branded product at the time of
your purchase or lease of the product. Technical support for software is
available for the first ninety (90) days from date of product purchase or lease.
Your dated sales or delivery receipt, showing the date of purchase or lease of
the product, is your proof of the purchase or lease date. You may be required to
provide proof of purchase or lease as a condition of receiving software technical
support. After the first ninety (90) days, technical support for software that was
either preinstalled by Compaq or HP on the HP branded product or included
with the HP branded product at the time of your purchase or lease of the product
is available for a fee.
Warranty Period
The warranty period for handheld products is one (1) year from the date of
product purchase. This warranty does not extend to expendable parts.
Types of Warranty Service
If your product needs service, refer to the HP website at
www.hp.com
(United
States) or
www.hp.ca
(Canada). You can also call the Technical Support Center
at
1.800.652.6672
.
A technical support specialist will help you diagnose the
problem. If it is determined your product needs service, the following options
are available to you.
Pick-up Warranty Service
If your product needs a hardware repair that is covered under warranty, then HP
will deliver packaging and pick up the product from your location. The product
will be repaired and delivered to the location of your choice within the same
country. HP pays both shipping costs.
HP Replaceable Parts Program
Where available, the HP Replaceable Parts program ships approved replacement
parts directly to you to fulfill your warranty. This will save considerable repair
time. After you call the Technical Support Center at
1.800.652.6672
, a replaceable
part can be sent directly to you. Once the part arrives, call the Technical Support
Center. A technician will assist you over the phone to ensure that the installation
is quick and easy.
4