HP iPAQ rx4500 HP iPAQ Product Information Guide - Page 20

English ● Synchronization has been established between your HP iPAQ and personal computer but connection is dropped. (The green icon on your personal computer stops spinning and grays out.) ● Firewall or other network protection software message box is displayed for ActiveSync to access the network or Internet. If you experience difficulty while synchronizing your HP iPAQ and personal computer, try the following solutions to troubleshoot any synchronization issues: ● Confirm that you are running ActiveSync on your personal computer with a supported operating system (OS). ● To get more information about the supported OS versions, visit: www.microsoft.com/windowsmobile. ● The latest version of ActiveSync is at: www.microsoft.com/ windowsmobile/downloads. ● If you are running ActiveSync 4.1 or later and personal firewall software on your personal computer, please add ActiveSync to the firewall program's exception list. (Firewall software, such as Sygate Personal Firewall, TrendMicro PCcillin Internet Security, Norton Personal Firewall, McAfee Personal Firewall, or Zone Alarm Security Suite may block synchronization.) Refer to the documentation that came with your firewall program to determine how to add ActiveSync 4.1 or later to the program's exception list. To further troubleshoot a firewall application and enable ActiveSync 4.1 or later, visit: www.microsoft.com/windowsmobile/help/activesync. ● During the ActiveSync installation, if you inadvertently left the Microsoft Exchange Server option box checked and are not planning to connect to an Exchange server, follow these steps: ● Connect your HP iPAQ to your personal computer. Be sure an ActiveSync connection is established. ● On your personal computer, click Start > All Programs > Microsoft ActiveSync. 14 HP iPAQ Product Information Guide ENWW