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Downloading HP Hardware Diagnostics Windows by product name or number (select products only)

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Downloading HP Hardware Diagnostics Windows by product name or number (select products only) NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the product name or number. To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps: 1. Go to http://www.hp.com/support. 2. Select Get software and drivers, select your type of product, and then enter the product name or number in the search box that is displayed. 3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the specific Windows diagnostics version to be downloaded to your computer or USB flash drive. The tool is downloaded to the selected location. Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, follow these steps: ▲ Navigate to the folder on your computer or the USB flash drive where the .exe file was downloaded, double-click the .exe file, and then follow the on-screen instructions. Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. For assistance in solving the problem: ▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen. The HP Customer Support - Service Center page displays, with your Failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact support, and provide the Failure ID code. NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard. NOTE: If you need to stop a diagnostic test, press esc. Starting HP PC Hardware Diagnostics UEFI To start HP PC Hardware Diagnostics UEFI, follow these steps: 1. Turn on or restart the computer, and quickly press esc. 2. Press f2. The BIOS searches three places for the diagnostic tools, in the following order: 50 Chapter 11 Using HP PC Hardware Diagnostics

Section	Page
Getting started	11
Finding information	11
Components	13
Locating hardware	13
Locating software	13
Right	14
Left	15
Display	16
Keyboard area	18
Touchpad	18
Touchpad settings	18
Lights	19
Button, vent, speakers, and fingerprint reader	20
Special keys	22
Action keys	23
Hot keys (select products only)	25
Bottom	25
Labels	26
Network connections	28
Connecting to a wireless network	28
Using the wireless controls	28
Wireless button	28
Operating system controls	28
Connecting to a WLAN	29
Using HP Mobile Broadband (select products only)	29
Using GPS (select products only)	30
Using Bluetooth wireless devices (select products only)	30
Connecting Bluetooth devices	30
Connecting to a wired network	31
Connecting to a local area network (LAN) (select products only)	31
Using HP LAN-Wireless Protection (select products only)	32
Turning on and customizing HP LAN-Wireless Protection	32
Using HP MAC Address Pass Through to identify your computer on a network (select products only)	32
Customizing MAC Address Pass Through	32
Navigating the screen	34
Using touchpad and touch screen gestures	34
Tap	34
Two-finger slide (touchpad and precision touchpad)	35
Two-finger tap (touchpad and precision touchpad)	35
Using an optional keyboard or mouse	35
Using an on-screen keyboard (select products only)	35
Entertainment features	36
Using the camera (select products only)	36
Using audio	36
Connecting speakers	36
Connecting headphones	36
Connecting headsets	37
Using sound settings	37
Using video	37
Connecting a DisplayPort device using a USB Type-C cable (select products only)	38
Connecting video devices using an HDMI cable (select products only)	39
Setting up HDMI audio	39
Discovering and connecting wired displays using MultiStream Transport	40
Connect displays to computers with AMD graphics (with an optional hub)	40
Discovering and connecting to Miracast-compatible wireless displays (select products only)	40
Using data transfer	40
Connecting devices to a USB Type-C port (select products only)	41
Managing power	42
Using Sleep	42
Initiating and exiting Sleep	42
Shutting down (turning off) the computer	42
Using the Power icon and Power Options	43
Running on battery power	43
Using HP Fast Charge (select products only)	43
Displaying battery charge	44
Conserving battery power	44
Identifying low battery levels	44
Resolving a low battery level	44
Resolving a low battery level when external power is available	44
Resolving a low battery level when no power source is available	44
Factory-sealed battery	45
Running on external power	45
Security	46
Protecting the computer	46
Using passwords	46
Setting passwords in Windows	47
Setting passwords in Computer Setup	47
Managing a BIOS administrator password	47
Entering a BIOS administrator password	49
Windows Hello (select products only)	49
Using antivirus software	49
Using firewall software	50
Using an optional security cable (select products only)	50
Fingerprint reader (select products only)	50
Locating the fingerprint reader	50
Maintenance	51
Updating programs and drivers	51
Cleaning your computer	51
Cleaning procedures	51
Cleaning the display	52
Cleaning the sides or cover	52
Cleaning the touchpad, keyboard, or mouse (select products only)	52
Traveling with or shipping your computer	52
Backup and recovery information	54
Using HP ThinUpdate	54
Computer Setup (BIOS), TPM, and HP Sure Start	55
Using Computer Setup	55
Starting Computer Setup	55
Navigating and selecting in Computer Setup	55
Restoring factory settings in Computer Setup	55
Updating the BIOS	56
Determining the BIOS version	56
Downloading a BIOS update	56
Changing the boot order using the f9 prompt	57
TPM BIOS settings (select products only)	57
Using HP Sure Start (select products only)	58
Using HP PC Hardware Diagnostics	59
Using HP PC Hardware Diagnostics Windows (select products only)	59
Downloading HP PC Hardware Diagnostics Windows	59
Downloading the latest HP PC Hardware Diagnostics Windows version	59
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	60
Installing HP PC Hardware Diagnostics Windows	60
Using HP PC Hardware Diagnostics UEFI	60
Starting HP PC Hardware Diagnostics UEFI	60
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	61
Downloading the latest HP PC Hardware Diagnostics UEFI version	61
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	61
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	61
Downloading Remote HP PC Hardware Diagnostics UEFI	62
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	62
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	62
Customizing Remote HP PC Hardware Diagnostics UEFI settings	62
Specifications	63
Input power	63
Operating environment	64
Electrostatic discharge	65
Accessibility	66
HP and accessibility	66
Finding the technology tools you need	66
The HP commitment	66
International Association of Accessibility Professionals (IAAP)	66
Finding the best assistive technology	67
Assessing your needs	67
Accessibility for HP products	67
Standards and legislation	68
Standards	68
Mandate 376 – EN 301 549	68
Web Content Accessibility Guidelines (WCAG)	68
Legislation and regulations	68
Useful accessibility resources and links	69
Organizations	69
Educational institutions	69
Other disability resources	69
HP links	69
Contacting support	70

Match case Limit results 1 per page

Downloading HP Hardware Diagnostics Windows by product name or number (select products

only)

NOTE:

For some products, it may be necessary to download the software to a USB ﬂash drive by using the

product name or number.

To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:

Go to

http://www.hp.com/

support

Select

Get software and drivers

, select your type of product, and then enter the product name or

number in the search box that is displayed.

In the

Diagnostics

section, select

Download

, and then follow the on-screen instructions to select the

speciﬁc Windows diagnostics version to be downloaded to your computer or USB ﬂash drive.

The tool is downloaded to the selected location.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, follow these steps:

▲

Navigate to the folder on your computer or the USB ﬂash drive where the .exe ﬁle was downloaded,

double-click the .exe ﬁle, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics UEFI (Uniﬁed Extensible Firmware Interface) allows you to run diagnostic tests to

determine whether the computer hardware is functioning properly. The tool runs outside the operating

system so that it can isolate hardware failures from issues that are caused by the operating system or other

software components.

If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware

issues.

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit

Failure ID code is generated. For assistance in solving the problem:

▲

Select

Get Support

, and then use a mobile device to scan the QR code that displays on the next screen.

The HP Customer Support - Service Center page displays, with your Failure ID and product number

automatically ﬁlled in. Follow the on-screen instructions.

– or –

Contact support, and provide the Failure ID code.

NOTE:

To start diagnostics on a convertible computer, your computer must be in notebook mode, and you

must use the attached keyboard.

NOTE:

If you need to stop a diagnostic test, press

esc

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow these steps:

Turn on or restart the computer, and quickly press

esc

Press

The BIOS searches three places for the diagnostic tools, in the following order:

Chapter 11

Using HP PC Hardware Diagnostics